Reviews

Review Details

• Review fromMahmoud K

  Date: 07/01/2025

  1 star
  This was the worst experience Ive ever had with any company, and I urge everyone to STAY AWAY from Trustline Carriers.I booked transport for two cars from **********, AL to *************, **. They initially confirmed $1,000 total ($500 per car), and I signed a formal agreement. Then, just ONE HOUR AFTER the scheduled pickup time, they called to say:? "No driver is available, unless you pay $1,600 instead."Thats a 60% price hike sprung on me after the agreed time. It was pure extortion under pressure. I had no choice but to accept the $1,600 deal they suddenly offeredafter deliberately wasting my time and locking me into their bait-and-switch trap.And it didnt stop there:? No driver showed up on time.? Zero professional communication.? **************** used aggressive, rude, even nasty language.? My original $200 was kept despite the clear breach of agreement.This is not just bad businessits predatory and dishonest. They knowingly misled me, breached their own contract, and tried to take advantage of my urgent timeline. I have the signed contracts and timestamps to prove ***** yourself a favor: dont trust your car, your time, or your sanity to Trustline Carriers.

  Trustline Carriers LLC

  Date: 07/14/2025

  We're sorry to hear about your experience. At Trustline Carriers, we aim to provide clear communication and fair service throughout the transport process. While pricing can change based on real-time driver availability, it should never come across as pressure or misleading.
  
  We do not tolerate unprofessional behavior from any team member and have taken steps to address this internally. We appreciate your feedback and will use it to improve our service moving forward.
  
  Trustline Carriers LLC

• Review fromMario P

  Date: 06/29/2025

  5 stars
  Muy buena experiencia,buen servicio, **** ciempre busco el mejor precio para my,100% recomendados

• Review fromDaniel A

  Date: 06/24/2025

  5 stars
  Great in all ways. Pick up and delivery was easy and fast service.

• Review fromJulian D

  Date: 06/16/2025

  5 stars
  I had to move my 2016 *** 3 Series from ** to *******. Working with *******, from Trustline Carriers, was such a pleasure to work. He got all the information that I needed and got me in contact with the driver that was going to be taking my car across country. Definitely would recommend him and would work with him again anytime. Thank you *******.

  Trustline Carriers LLC

  Date: 06/17/2025

  Thank you for your kind words and for trusting Trustline Carriers with your *** transport. We're thrilled to hear that agent provided you with a smooth and helpful experience from start to finish. Well be sure to share your feedback with him h*** be glad to hear it! We truly appreciate your recommendation and look forward to assisting you again in the future.

  Sincerely,
  Trustline Carriers LLC

• Review fromShawna T

  Date: 06/16/2025

  5 stars
  I recently shipped my vehicle with Trustline Carriers, and I couldn't be happier with the experience. From the first call to final delivery, everything was smooth, fast, and professional. ******* kept me updated throughout the entire process and made sure I was comfortable every step of the way. I highly recommend Trustline Carriers to anyone needing reliable auto transport!

  Trustline Carriers LLC

  Date: 06/23/2025

  Thank you so much for sharing your experience! Were happy to hear that our agent and the team made the process smooth and stress-free for you. It was a pleasure serving you, and we truly appreciate your recommendation!

• Review fromTracey L

  Date: 06/14/2025

  5 stars
  They were easy to work with and handled my situation professionally.

  Trustline Carriers LLC

  Date: 06/16/2025

  Thank you for your positive feedback! We're glad to hear your experience was smooth and professional. We appreciate your trust in Trustline Carriers LLC and look forward to serving you again in the future.

  Sincerely,
  Trustline Carriers LLC

  
  

• Review fromC. M.

  Date: 05/29/2025

  1 star
  ?? 1 Star (Only because zero isnt an option) BEWARE: FRAUDULENT COMPANY FRAUD ALERT! DO NOT USE TRUSTLINE CARRIERS. THEY WILL TAKE YOUR MONEY AND PROVIDE NOTHING IN RETURN.This was by far the worst experience I've ever had with any transport service. Trustline Carriers completely failed to deliver on the contracted service, and in my opinion, they operate with dishonest and predatory business practices.I was quoted $900 by an associate named ******* ***** to transport my vehicle from *********** to *******. Everything seemed smooth initiallyCharlie was responsive via text, and after paying a deposit, he confirmed the pick-up date of April 25. He promised Id receive driver details by April 24.But on the evening of April 24, I still hadnt heard anything. I reached out, and ******* admitted he couldnt find a driver at the agreed-upon price and then tried to upcharge me to $2,000more than double the original quote! I declined, of course, and expressed my concern. ******* assured me, "Yes, I guarantee it will be picked up on the 25th." That was a lie.On April 25, no driver showed up. ******* ghosted me and passed me off to his so-called supervisor, **** ****, who told me they now had seven business days to fulfill the contract. I asked where that was stated in the contractthey couldnt show me. **** got defensive and hung up on me, and when I called back, he yelled, WE HAVE 7 DAYS, DEAL WITH IT!I followed up daily for updateszero response. When the seven business days passed, I asked for a refund, as **** had promised. His response? "You can get a lawyer if you want." Absolutely appalling.They never delivered the service, kept my deposit, and now I'm having to dispute the charge with my credit card company due to their fraudulent *********** NOT TRUST THIS COMPANY. They lie, ignore contracts, disappear when things go wrong, and treat customers with total disrespect. This was not just bad serviceit was a scam.

  Trustline Carriers LLC

  Date: 06/06/2025

  Dear ******,
  
  We sincerely regret to hear about your experience and appreciate the opportunity to respond. At Trustline Carriers LLC, we take all customer feedback seriously and are committed to providing professional, lawful, and transparent services.
  First and foremost, we are a fully licensed and legal brokerage company operating under DOT compliance. We have successfully coordinated thousands of vehicle transports nationwide and strive to maintain high standards of customer service.
  Regarding your specific case:
  
  Initial Quote and Market Conditions: The $900 quote you were given was based on standard market rates at the time. However, as mentioned during the process, transport prices can fluctuate due to factors such as driver availability, fuel costs, and route demand. Unfortunately, the availability of a driver at that rate did not materialize, and we informed you of the updated market rate. We understand this was frustrating, but it was not an attempt to upcharge, rather a reflection of real-time transport conditions beyond our control.
  
  Contract and Timeline: The booking confirmation email and terms provided outline that transport arrangements can take up to seven business days after the first available pick-up date. This is standard in the industry, and while we aim for quicker pickups, it is not always possible. We apologize if this was not made clear enough during your interactions with our representatives.
  
  Communication Concerns: We are genuinely sorry that you felt communication was lacking or unprofessional. That is not in line with our values or service expectations. We are actively reviewing this situation internally and will take necessary steps to ensure future interactions are respectful and responsive.
  
  Deposit Dispute: We understand your disappointment and your decision to dispute the charge. We are open to working toward a fair resolution and welcome a direct conversation to review the timeline, terms, and any possible goodwill resolution options.
  At Trustline Carriers LLC, we do not scam or ignore our customers. We are disappointed that your experience fell short of expectations, and we would like the opportunity to make it right. Please contact our customer service manager directly at ************** so we can resolve this professionally.
  
  Respectfully,
  Trustline Carriers LLC

  C. M.

  Date: 06/11/2025

  While I acknowledge your effort to rectify the situation, I find it profoundly disheartening and deceitful that your company is attempting to bribe me into removing my review, thereby preventing other consumers from learning about the dreadful experience I endured with your organization. The fact that you would offer me $750, which is 275% more than my $200 deposit, raises serious questions about what you are attempting to conceal. In a text exchange with ****** ******, he remarked, "You know you won't get any benefit from the reviews you have left and honestly we have around 600 reviews and only 10 negative reviews and nothing changes if there will be 11 negative reviews" - how does this reflect any learning from your errors? It appears you are trying to downplay my terrible experience and wish to keep it hidden from others. Furthermore, before you claim that this did not occur or that I am fabricating the story, I possess the text messages to substantiate my claims.If you wish to rectify this situation, you can reimburse the full cost of the alternative transportation I had to arrange for my vehicle due to your failure to fulfill your contractual obligations, which I have already specified. Furthermore, I require you to recognize that the contract does not stipulate that you, as the service provider, had "7 business days" to deliver the agreed-upon services. This claim was fabricated while I held your company accountable for the undelivered services and throughout a number at me to stop asking about the services not provided, and when I requested to see this in the contract, no one was willing to address my inquiry and instead chose to ignore it.Indeed, I was compelled to engage my credit card company to contest the charges, as your company, Trustline Carriers LLC, declined to return my deposit. This occurred despite the fact that your purported "7 business days to fulfill" have elapsed, and to this day, I have yet to receive my refund.

  C. M.

  Date: 06/11/2025

  While I acknowledge your effort to rectify the situation, I find it profoundly disheartening and deceitful that your company is attempting to bribe me into removing my review, thereby preventing other consumers from learning about the dreadful experience I endured with your organization. The fact that you would offer me $750, which is 275% more than my $200 deposit, raises serious questions about what you are attempting to conceal. In a text exchange with ****** ******, he remarked, "You know you won't get any benefit from the reviews you have left and honestly we have around 600 reviews and only 10 negative reviews and nothing changes if there will be 11 negative reviews" - how does this reflect any learning from your errors? It appears you are trying to downplay my terrible experience and wish to keep it hidden from others. Furthermore, before you claim that this did not occur or that I am fabricating the story, I possess the text messages to substantiate my claims.If you wish to rectify this situation, you can reimburse the full cost of the alternative transportation I had to arrange for my vehicle due to your failure to fulfill your contractual obligations, which I have already specified. Furthermore, I require you to recognize that the contract does not stipulate that you, as the service provider, had "7 business days" to deliver the agreed-upon services. This claim was fabricated while I held your company accountable for the undelivered services and throughout a number at me to stop asking about the services not provided, and when I requested to see this in the contract, no one was willing to address my inquiry and instead chose to ignore it.Indeed, I was compelled to engage my credit card company to contest the charges, as your company, Trustline Carriers LLC, declined to return my deposit. This occurred despite the fact that your purported "7 business days to fulfill" have elapsed, and to this day, I have yet to receive my refund.

  Trustline Carriers LLC

  Date: 06/16/2025

  Dear ******,

  We understand your frustration and want to clarify that your refund has already been processed and the funds were deducted from our account. Refunds typically take 214 business days to appear, depending on your bank. Our offer to resolve the matter was made in good faith, not to silence your feedback. We respect your right to share your experience. Additionally, we do not tolerate unprofessional conduct, and internal action has been taken regarding the agents rude behavior.
  
  Sincerely,
  Trustline Carriers LLC

  Trustline Carriers LLC

  Date: 06/16/2025

  Dear ******,

  We understand your frustration and want to clarify that your refund has already been processed and the funds were deducted from our account. Refunds typically take 214 business days to appear, depending on your bank. Our offer to resolve the matter was made in good faith, not to silence your feedback. We respect your right to share your experience. Additionally, we do not tolerate unprofessional conduct, and internal action has been taken regarding the agents rude behavior.
  
  Sincerely,
  Trustline Carriers LLC