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Find a Location

Chisholm Law Firm, PLLC has 1 locations, listed below.

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    Business ProfileforChisholm Law Firm, PLLC

    Trademark Attorney
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/21/2022

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We Start and Grow
    Nonprofits & Register
    Trademarks that Impact the World

    Products & Services

    We help companies and individuals start and grow nonprofits and gain 501c3 status. We also offer trademark registration services, grant writing services, and fundraising/coaching products and courses.

    Business Details

    Location of This Business
    37 N Orange Ave STE 500, Orlando, FL 32801-2438
    BBB File Opened:
    3/16/2020
    Years in Business:
    14
    Business Started:
    4/26/2010
    Business Started Locally:
    4/26/2010
    Business Incorporated:
    4/26/2010
    Accredited Since:
    11/21/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Business Management
    • Audrey Chisholm, Owner/Operator
    • Jenna Rasche, Executive Assistant
    Contact Information

    Principal

    • Audrey Chisholm, Owner/Operator
    • Jenna Rasche, Executive Assistant

    Customer Contact

    • Audrey Chisholm, Owner/Operator
    • Jenna Rasche, Executive Assistant
    Additional Contact Information

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Detail of the issues addressed. Date of the transaction The amount of money I paid to C******* Law Firm was $999 The business is committed to serving the community. In writing a grant proposal and I had to provide information through writing. But I was under the belief that the company writers would have written a proposal that would have influenced grant funders. In this case, the proposal speaks about ***** Charity Projects when it should have been ************ and word by itself that states TALKS, Inc I do not have a ****** **** I have a ********* ***. The writing is just misleading. The company fabricated their stories on many occasions suggesting a couple of months and the assigned staff would complete the proposal in two more months, so I confronted the firm repeatedly and to "be told" that the "staff" was no longer working with C******* law firm. There was a lot of misleading statement that I didn't expect the law firm nonprofit to make. I paid my money and got the runaround. If I didn't call the firm, they wouldn't "make" the initiative to reach out. Then they start to avoid my calls. And the list goes on. I had to make a report to show them that they can't "treat people unfairly" plus when they paid you to do their work. The nature of the filing is that I was ignored and taken for granted. The proposal seems to me there was no effort on the company's part to put the grant proposal in writing in a compelling-term by the C******* law firm to convince the grant funders, and with the error of ***** Charity Projects, ****** **** ( ********* *** ) I corrected their mistakes. And it was done by "Shanette Willford", to be incorrect. Wrong information about my nonprofit- ********* ***. If they can't fix the issues, I need my $999 refunded.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andre A

    1 star

    02/29/2024

    I didn't want to do this, but from the last conversation I had with a representative from this company, they left me no choice but to do so. I am a former client with this company, and I decided to no longer work with them because I needed help filing my trademark and for months nothing was submitted. The communication is horrible. You can hardly talk to anybody on the phone, but when you do, they like to rush you off of the phone without resolving the issue by stating that they will send an email, which you don't receive an email until the client has had to follow up on multiple occasions. They don't offer full refunds, but they sent an agreement letter to release a portion of the funds-which I signed a month ago and I haven't received anything yet. By reviewing other complaints I see I am not the only one that going through this with this company. I ended up going with another company to help me with my trademark and they started the filing process the same day! I would like for this company to start being more professional, and send me my money that was in the agreement letter that I signed asap!

    Chisholm Law Firm, PLLC Response

    03/07/2024

    *****, thank you for your feedback. We value your feedback and we take customer satisfaction very seriously. Weve successfully handled over ***** client matters and have hundreds of reviews from actual past clients that compliment us on the quality of our work, our constant communication on their case and the assurance that we always deliver on our promises to our customers. Rest assured that we communicate regularly with all of our clients, perform all work that we are hired to perform at or above industry standards and keep records and files to document our communication as well as the work we've completed for our clients in fulfillment of our promises.We want to honor the confidential details on your file, so if you would like to communicate more regarding your file, please call our office at ************. We value you as a client and our phones are answered 24/7 to make sure every client is able to speak with someone at any time. I will also reach out to the attorney and legal assistant on your file so that we can make sure you are absolutely satisfied with our service.Our goal is to make sure all of our clients are satisfied and are able to successfully achieve their goals.If there is anything else we can do to further assist you, please let us know.

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