Business Profile

Towing Company

Brignoni Towing & Services Inc.

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Complaints

This profile includes complaints for Brignoni Towing & Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on January 21 my car was towed from the parking lot attached to dennys. My car was towed and it is awd. the driver told me he used a dolly. I believe it was improperly towed because my car makes a whining noise decelerating. this sounds like the differential. I will be having it checked out and I have asked the owner for his insurance info and have been blown off multiple times. I will be taking it to claims court if I dont have the info.
Customer Answer
Date: 01/31/2024
damage from tow verified totally ********
Customer Answer
Date: 01/31/2024
damage from tow verified totally ********
Business Response
Date: 02/02/2024
Can you provide more information
Business Response
Date: 02/02/2024
Can you provide more information
Customer Answer
Date: 02/02/2024

Complaint: 21178724

I am rejecting this response because:
they are not taking responsibility for the damage even though my car has ****** miles on it and has never been in an accident and never had any mechanical issues ever.
Sincerely,

***************************************
Business Response
Date: 02/05/2024
Good afternoon, I'm asking for information of the vehicle, VIN#, the date we tow the car and from where we towed.
Customer Answer
Date: 02/06/2024

Complaint: 21178724
towed jan 21,2024 from dennys parking lot. vin number *****************
Sincerely,

***************************************
Business Response
Date: 02/07/2024
We didn't damage your vehicle we have pictures when we pick up your car and you came to our yard and didn't say nothing, you just take your vehicle and left your dad was the one that call cursing and saying that we damage your car.
Customer Answer
Date: 02/07/2024

Complaint: 21178724

I am rejecting this response because: I have proof that you damaged my rear diff that does not just break on a car as you know. Towing a awd vehicle improperly on 2 wheels and didnt disconnect the driveshaft causing this. Please send so called pictures. I have documents that I will be taking to civil court this friday.

Sincerely,

***************************************
Customer Answer
Date: 02/07/2024
Also, I did call your shop on the way home from picking up my car and you cannot diagnose a mechanical issue driving out of a parking lot within 2 minutes of getting in the vehicle.
Initial Complaint
Date:12/31/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They towed my car from my hotel parking lot saying I had expired tags. We do not receive new tags in *******. I showed them the renewal paper that was in my glove box. I showed them my ownership and government website explain Ontarians do not get new stickers. They didn't care and still charged us 163$ cash to release our vehicle. Told us if we paid credit 4% more. They are crooks.
Business Response
Date: 01/17/2024
Good Afternoon,

In order for us to reply to this complaint we need the date we towed, location, make and model of the vehicle.
Thank you
Customer Answer
Date: 01/17/2024

Complaint: 21072245

I am rejecting this response because: I am from ******* and our car was registered correctly. They unlawfully seized my vehicle in the middle of the night. They said I have expired tags. Anyone lawful would have known that in ******* we do not have tags anymore we carry paper tag registrations in our glove box. They charged us 163 USD to have it returned to us. I was away from home with small children on a Christmas vacation. They ruined our Christmas and then threatened us by saying they could tow us again if we spent another night. They made us show proof of registration in the end before leaving the lot anyway which is ludicrous. Had it not been the holidays I would have called them embassy. They are robbing Ontarians. ******* thrives on tourism. This is disrespectful. What they did is against the law. I have communicated with the Atourney General in ******* and am awaiting further response I want to be refunded for the tow this is unacceptable and they think ignoring my complaint makes it OK. I want to be refunded the monies they took unlawfully. I do not want to seek legal action but I will if necessary.

Sincerely,

*******************
Customer Answer
Date: 01/24/2024
This is all the information requested. We were a family of 7 travelling in in our family van that husband has labelled for work. We were at the Surestay best western. We are ******** and from *******. Said our tags were expired we do not have tags in *******. And we produced our registration and they still charged us illegally.
Customer Answer
Date: 01/24/2024
I have submitted the additional information requested. Please review.
Customer Answer
Date: 01/24/2024
See attachment
Business Response
Date: 01/24/2024
Good afternoon, per Sure Stay rules they don't allowed vehicle with expired tag and if you have the problem that in Onitiri they are not using sticker for the tag you supposed to speak with the hotel since we have a contract with them and like we say they dont allowed vehicles with expired tag not matter if your vehicle is from ****** or another state.
Customer Answer
Date: 01/25/2024

Complaint: 21072245

I am rejecting this response because: ********* said it was the towing company same as you first indicated. I will get a Lawyer if I need too. The attorney **************** provided me with several contacts. The better business bureau closed the hotel complaint it is on the towing company to return outlet 163$ usd which I expect from this process. If not I will see further damages resulting in more compensation. Please advise if you will return our funds or if I must take further action. You illegally towed my vehicle and ruined my vacation for a Christmas I am not about to let this go.

Sincerely,

*******************
Business Response
Date: 01/25/2024
Hello, Unfortunately, we cant provide a copy of the contract we have with the hotel for privacy purposes. But, I can provide a copy of the rules regarding the parking lot.
Business Response
Date: 01/29/2024
Sure Stay Violations
Initial Complaint
Date:12/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I stayed at surestay in *******,**************** *******. We arrived Nov 27 2023 and checked out Nov 28 2023, we are from ******* ****** and was there visiting ************. When we went to leave on 28 November, our car had been stolen, after hours of phone calls, and talking to people we found out that brignoni towing had towed our vehicle. They told us the sticker was outdated, we showed them the proof that ******* cars no longer need a sticker and they didnt care and charged us ****** and would not give us a receipt and demanded cash. They also would not give us the car until we provided Physical proof of the registration, but we had photos and they would not except that. This incurred an additional $200 to rent a car drive to ******** where our registration was and bring it back. these are the biggest crooks on the planet. They are illegally towing cars yet the orange county police department, which we had phoned three times to address this, would not have anything to do with it. We see many complaints about this company through the Better Business Bureau but nothing ever gets done. What is the purpose of a Better Business Bureau if they arent settling these fraudulent business practices.
Business Response
Date: 01/31/2024
Good afternoon, like we explain to your husband Sure Stay don't allowed vehicles with expired tag don't matter if the vehicle came from outstate or instate. Those are the rules from there property and the rules from our company is that we need physical registration. If you call the police department they will give you our phone number since we report every vehicles we tow and there is sign from our company in the entire property with our informationd.
Customer Answer
Date: 02/02/2024

Complaint: 21052528

I am rejecting this response because:
We showed your staff on site that day the two documents we have attached. This is undeniable proof that our vehicle plates were not expired. They kept arguing with us that the plates were expired. We tried to explain to them the law in ******* ******, however they felt they knew better than us. They have no knowledge whatsoever of the current laws in the ******************* regarding plate renewal and they refused to listen to us when we showed them that proof. The young girl there said she looked on the internet and found some information the plates were expired but she didn't know what she was talking about. With the amount of travellers coming from ******* ******, your staff should be trained and knowledgeable about vehicle requirements. This could have been so easily settled that day if we had been allowed to take the vehicle after proving the plates were not expired, at no charge. Your staff was not only unreasonable and rude, they were unknowledgeable and ignorant of ******* law. How can you tow a vehicle and claim plates are expired when they are not? This entire incident then escalated when they would not allow us to take the vehicle after paying your outrageous fee (for basically stealing our vehicle) when I could not produce a hard copy of my drivers licence. I had a photo on my phone but they would not accept it. However, they seemed to believe and accept the wrong information they received on their phones regarding plate renewals. The whole incident could have been handled differently, particularly when we were able to offer proof regarding our licence plates. Your company is a shoddy operation, stealing vehicles for no reason other than to rip people off and force them to pay your ridiculous fees to recover their vehicles. You were absolutely in the wrong to intentionally steal our vehicle when you had no right and no understanding whatsoever of the laws regarding licence plate renewal in *******. We intend to continue to publicize this situation through social media, the ********************* ***************, **************** and other options available to us.
Sincerely,

*************************
Business Response
Date: 02/05/2024
Good afternoon,

Like i told you on my other respond we have a contract and if they request to remove the vehicle they are the owners of the property and we have to follow the contract we have with them.
Customer Answer
Date: 02/06/2024

Complaint: 21052528

I am rejecting this response because: You did not address any of the issues I raised in my last response. The car was parked legally, we were guests of the hotel and ********** WERE NOT expired. This all could have been easily solved on Nov 28th if you had released the vehicle to us without charge. Your employees chose not to do that because they are obviously experts when it comes to vehicle permit law in ******* ******. We paid $163.00 for you to steal our car and the other costs associated with this incident totalled around $200.00.
A taxi to your site to retrieve our stolen car $50.00,
Uber to rental car office $29.00
Rental car to return to our home in ******** because your staff would not accept my photo ID (driver licence) $97.00
Gas to fill rental car $20.00
If you want to settle this matter, make an offer I can consider and we'll all be done with it.

Sincerely,

*************************
Customer Answer
Date: 02/07/2024
Why did you close this file? The owner has NOT made any attempt to resolve this issue. I responded yesterday to his latest communication and today I see you have closed the file. Why is this? I have not received any satisfactory results and Brignoni Towing is not taking responsibility for their actions in towing our car for no reason at all.
Initial Complaint
Date:12/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at a tourist attraction and the parking lot security told me I could park in this space and when I came back my car was towed. I physically seen him do this to over 6 vehicles within a 20 minute period. This is ILLEGAL first of all!! Why would you tow my car and thats where you told me to park. This is a SCAM that is not acceptable
Business Response
Date: 12/18/2023
Good Morning, first of all we don't have security so if you ask to security like you say you have to go and speak to them. Second we have sign on all entrances so if you park on private property thats the reason why you get tow. Have a great day.
Initial Complaint
Date:06/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 12, 2023 I was completing an overnight repair at a restaurant that clearly had all the lights on. This company towed my car with no reason and when I called to pick up my car they were rude, unprofessional and non cooperative.
Business Response
Date: 06/12/2023
Good afternoon, Without any information from where and when we tow the vehicle we are not going to be able to help you with your complaint sir.
Initial Complaint
Date:02/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was towed on 2/12/23. My family and I were in a black Chrysler Pacifica minivan that we rented from ****** Rental Cars. My husband and brother wanted to go to ******* *** ******* located at **** ** **** ******* ******** *** so we parked in a space that had a sign saying “******* *** ******* parking only.” We parked there because my husband and brother went inside that establishment to shop there and look at guns. I noticed there was an arcade next door so I took my kids and sister in law into the arcade instead of the gun store. My husband and brother joined the rest of our family in the arcade when they left the gun store. They did not purchase anything at ******* *** *******, but they did shop around. When we left the arcade, we noticed the car had been towed. We called the towing company and asked why we had been towed and they said they saw us go into the arcade and not the gun store. I believe they had spotters and were practicing predatory towing because they said they saw us, but in fact they only saw half of the vehicles passengers since we went to two different locations. When I told them people in the car did go into the gun store, they asked if we bought anything to which the answer was no. Brignoni towing said we were not customers since my husband and brother did not purchase anything, so they had the right to tow us. Furthermore, the car towed was a rental vehicle, and when I arrived they would not release the car to me even though I had proof that I rented it. They said I would have to provide a waiver from the rental company releasing them from any liability or damages to the car. They also said they would only accept cash payment. After getting my rental company involved, I got the car back the morning of 2/13/23, but I was not provided with a receipt of the transaction. The request for a release from liability waiver and not supplying me with a receipt goes against FL statue 715.07(2)(a)9, which can be a felony of the third degree
Business Response
Date: 02/17/2023
Good afternoon.
First of all every vehicle that we tow from *** is request by the manager on duty that date and second we don't have any spotters every vehicle we tow like i say have to be request by the manager we are not allowed to touch any vehicle from there parking without there authorization.
Every rental company need to sent the Hold Harmless Letter since you are not the owner of the vehicle they are.
If you request the receipt without any problem we are going to give it to you so if you forget to request the receipt that's not on us and if you still need the receipt you can come to our yard and we are goint to give it to you.
If you have any other question you can contact us at 407-744-4429
Customer Answer
Date: 02/17/2023

Complaint: ********

I am rejecting this response because: That same night there were several other people who were towed illegally and unethically by your establishment so I do believe you are practicing predatory towing and have spotters. Clearly you are not going to admit to that so your response is not accepted by me. It is your responsibility to have provided me with a receipt when I paid, whether I requested one or not according to the Florida statue. I will be happy to provide you with that statute if you do not already have it in writing somewhere, and even though it is not my responsibility to ask, I did in fact email you after the payment was made to request a receipt and I still have not received one. Interesting you can respond to this complaint with the BBB the same day but cannot reply to an email requesting receipt that was sent 2 days ago. Since you only accept cash payments, you would think your company would be very diligent with providing receipts as not to be flagged by the IRS. In addition, I will be filing a complaint against *** too since were inside *** and should not have been towed!! I would also like to add a complaint against the unsafe business practices at Brignoni towing for people to retrieve their personal belongings from their vehicle. When I asked to retrieve my personal belongings from the car, Brignoni towing would only allow me to go in and would not allow my brother to escort me even though there was a mob of people at the gate. After I went in they locked the gate behind me. It was a very volatile situation because the employees of Brignoni Towing and the several other people who had their cars towed were yelling and screaming at each other through the gate. I don’t think it is a safe practice for them to expect women to be locked inside their establishment alone to get their personal belongings. For these reasons and more, we called the police. When they arrived, the police agreed that they should not have towed my car and I filed a report with the Orange County Sheriff’s Department.. The report number **********

Sincerely,

***** *******
Business Response
Date: 02/17/2023
Like i said we have a contract with *** and we have to follow what they ask on the contract so if you not on there property and they ask us to remove your vehicle we are going to do it.
Also on our property we have rules so only one person is allowed to get inside our yard. Our address for the receipt is going to be ***** ****** **** ******* ** *****. Thank you
Initial Complaint
Date:12/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 17 2022 my vehicle was towed from dennys/super 8. I do a knowledge that it was a tow zone but I caught them towing my vehicle, ** statute says if confronting tow service they have to offer a drop fee, that was not offered and the truck driver acted like he didn't speak English after he clearly talked to us in English and ignored **, also ******* law impound must be located within 10 miles was over 10 miles of away
Business Response
Date: 12/20/2022
Good afternoon, we need to know which ******* since we have few contract with that company and which vehicle is yours?

if you read the Law for impound you have to know that is air miles and we are 9.2 no more than 10 Air miles.
Initial Complaint
Date:10/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Price gouging on 10/30/22. The company originally quoted me $175 for a tow. No documentation was sent it was a verbal agreement. They then said the rep said $875 and threatened to charge me $1500. I asked if there were any recordings of the conversation, and there was no response. They wouldn't even give me the drivers' info to file a report. It seems they intentionally put people in bad situations with no paper trail because they know it will be treated as civil law and people need their cars.
Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/15) */
Good afternoon, we give you the price at the first moment that you call our company. Our company charge 5 dollars per miles since is 144 miles is going to be $720 and the hook up is $155 total amount for the tow is going to be $875 we never toll you $175 diesel is to expensive to be charging $175. We have proof that we told you if we get the vehicle back to Orlando is going to be $1750, $875 to get to JACKSONVILLE AND $875 TO DROP IT BACK IN OUR YARD at Orlando we never told you that total amount to drop it at Jacksonville is going to be $1500. If you have any other question you can contact our office at 407-744-4429.
Initial Complaint
Date:10/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our truck was towed from a shared parking lot. While eating they snatched our truck (from a parking lot that does not advertise which side of the parking lot belongs to which company) leaving us stranded over an hour from home. ****** the restaurant we were eating at knew right away and called demanding it was an incorrect tow. The tow company said the ******* motel (which is who ****** shares a lot with) is the company that had it towed and that ******* would have to call them. We managed to get the ******* manager to get the owner on the phone the owner of ******* then conference called the tow company and said it was a mistake. Shocker tow company said oh well basically. We get family to come take us to the truck they refuse to give it to us because we don't have the updated registration on us (yet I have all the proof on my phone) not good enough. So then in order to make their buddies more money we are told oh well you can pay my buddy $175 to tow it out of our gate then you can go home. TO LITERALLY GRAB IT AND TOW IT 50 FEET OUT OF THEIR GATE! ABSOLUTELY THE BIGGEST SCAM IVE EVER SEEN!
Business Response
Date: 12/15/2022
Business Response /* (1000, 5, 2022/11/02) */
Good afternoon, every vehicle that is park on the ******* Motel need to have there permit on the windshield and if we towed was because you didn't have it on. Every vehicle that we towed is with there permission sir and if by any mistake they say to tow one vehicle and is one of there customer we return the vehicle with out any problem so on your case you park on the Motel no on ******.

Consumer Response /* (3000, 7, 2022/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before the owner of the******** franchise called the towing company and stated it was a mistake. You were told it was a mistake and apparently this is an ongoing issue. Further more the fact that once we arrived with money you repeatedly refused us our truck until we paid one of your drivers friends that worked with another tow company to move it 50 feet and out of your fence. It's a scam and you know it.

Business Response /* (4000, 11, 2022/11/17) */
Good afternoon, like i explain to you if "OWNER OF********" CALL LIKE YOU SAID THE PERSON AT THE OFFICE WILL GIVE YOU THE VEHICLE BACK WITH OUT ANY PROBLEM BECAUSE HE WILL CONTACT THE OWNER(B*******) DIRECLY NO THE TOWING OFFICE. If you have any question you can contact us at**************
Initial Complaint
Date:09/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was towed from a lot to a location more than 10 miles (22, in fact) from the lot where it was retrieved. When I called the tow company to retrieve my car, I was not told that I would have to pay in cash. I was in fact, per the code, allowed to pay by credit card. I was charged $135 instead of the legal $125 fee. I was told I would need to show my driver's license. In fact, I also needed my registration.
Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/09/20) */
Good afternoon, attached you will find the proof of miles that is not more than 10 AIR MILES since we don't work by car miles, the City of Orlando map and the chart with the prices for City of Orlando. Police explain everything to owner of the vehicle since the first day that she call them at our yard and she still not understand so I will forward you with all the proof. If you have any question contact us at 407-744-4429

Consumer Response /* (3000, 7, 2022/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the police because I was told by you that you would not speak to me. The police suggested I file a claim against you in small claims court. Be on the lookout for that. You did not itemize your bill to clarify charges and you insisted I pay in cash when you are required by the ordinance to allow me to pay by credit card as well.

Business Response /* (4000, 11, 2022/10/05) */
We know the rules of or business and know that City of Orlando is $135 on my first attachment you can see the fee that we have to charge for City of Orlando.

We have a ATM and we explain everything to you too. If you have more question you can call us at 407-744-4429

Consumer Response /* (4200, 13, 2022/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You had a single suburban woman with children at home on a lot off OBT in the middle of the night insisting that you did not accept credit cards. Having an ATM on site is not the same as accepting credit cards, which you are required to accept per code. In my case, I didn't have my debit card on me to utilize an ATM so providing an ATM is a moot point.

The rules of your business require you to itemize your receipt and you did not. The City of Orlando fee is an add-on to your tow fee and it was not itemized. So, to my knowledge, since you didn't write it clearly on the receipt, I was overcharged for my tow. Regardless, this was yet another item in your business practice that it not up to code.

Business Response /* (4000, 15, 2022/10/20) */
Good afternoon, We explain everything to you and police too, the two time that you came to our office.

If you have any other question contact us to 407-744-4429

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Brignoni Towing & Services Inc. is NOT a BBB Accredited Business.