ComplaintsforTimeshares By Owner

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sold rental time share and paid for services of ******* but was never rented as promised. Will not return calls. No updates. My number seems to be flagged to not pick up, every time I call I get advertised recording and no one picks up the hold. The rental was contracted for ******* per week. And according to earlier phone conversations they were still working on it, now when I call I am unable to speak to anyone to get an update.

  Business response

  03/04/2024

  To Whom It May ***************** response to the BBB complaint filed by ***************************, our records indicate that ****************** first purchased marketing through Timeshares By Owner on October 23, 2023 in the amount of $999 to advertise his ************************* on our website and in our walk-in offices. To purchase the marketing program, a contract was signed electronically signed in advance of purchase, and we have been marketing his timeshare since that date. On October 26, a quality control specialist contacted ****************** and successfully complete a quality control call in which ****************** completely acknowledged his understanding of the services that we provided, acknowledging the fact that we cannot guarantee a timeframe in which his timeshare will sell or rent and what the offer amount might be upon receiving an offer. It looks like there was an offer on ********************** timeshare on December 21. It does not appear that the offer was successful. The attempted rental offer took place via email and telephone call. As for telephone contacts with ******************, there were several in November in which there was no option for leaving a message. The representative that attepmted to make contact followed up with an email message 

   

  Business response

  03/05/2024

  In any event, ****************** wants a refund because his timeshare has not yet sold through our services and he believes that there has been a lack of communication. Im sorry that ****************** feels that way, but our records indicate that we have attempted to contact ****************** on multiple occasions, yet in calling him he often does not have an answering machine that is operationaland we are unable to leave a message.  We have followed up with emails on those occasions, yet we still do not receive response. However, we have been able to conduct quality control calls and we have provided at least one offer. Mr. ******** marketing remains active and we have even enhanced his ad with a complete profile and photos to give it more prominence on our website and in our walk-in offices.
  
   
  
  His marketing contract was signed in advance of purchase, and of course we cannot guarantee a timeframe in which a timeshare will sell or rent or for what price, but we have been marketing as guaranteed and contracted. Based on providing the services as said we would, there is no entitlement to any refund. Ill be happy to provide additional marketing in two other programs at no additional cost, which will include our Elite Plus and Showcase programs.
  
   
  
  If ****************** has any questions or further concerns, he can call our ******************** at toll-free ************** or **************. Our ************** that provides offers can be reached at toll-free **************.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like many other complaints on the BBB site with this company, I have been promised the world and then charged additional amounts for additional advertising, and earlier today I was told by ***********************, phone number *********************, License Number *******. She said I had to pay for the Deed Transfer before they could complete the sale. I apparently had offers ready to submit to me. I had already been on the phone for nearly an hour, so when they sent me the document to sign, I checked the information about me to ensure it was correct and signed. Within minutes of ending the call I reviewed the document in more detail and discovered this is yet another marketing "opportunity" for "seasonal advertising". It has nothing to do with the Deed required. I called ****** back immediately at her ext, and went to voicemail.

  Business response

  02/29/2024

  To Whom It May **************** am in receipt of the complaint filed by *********************************. Our records indicate that ******************** has purchased marketing through Timeshares By Owner on three different occasions. The first purchase took place on September 13, 2023 in the amount of $998 to advertise his Kahana Beach ************* on the Timeshare By Owner website and in our walk-in offices. The second purchase took place on November 3, 2023, and that marketing fee in the amount of $3278 was for the Autumn Showcase, which was three months of advertising in a seasonal program on our website that also included email blasts going out to those that had expressed interest in the Kahana Beach Club or any similar resort. The most recent purchase was for advertising placed into the ********** marketing program that included marketing in the Timeshare Trader and Elite digital marketing magazines-- one monthly magazine following the other.

  Based on the fact that we received a BBB complaint requesting a refund, I immediately had the ********************* of Timeshares By Owner process a refund in the amount of $2878, which has already been fully credited back to ************************ credit card account. While I regret any possible misunderstanding of our services, I regarded the complaint as a cancellation within the ten-day cancellation timeframe and canceled our services as requested, refunding ************************ marketing fee. As for refunding the fees in the amount of $998 and $3278 respectively, ******************** is not canceling those services within the ten-day timeframe, and we have provided the marketing that we said we would. Our guarantee is to advertise a client's timeshare and that is exactly what we have been doing since ******************** purchased marketing from Timeshares By Owner. ******************** signed contracts in advance of purchase, we conducted follow-up calls and we successfully completed Quality Control calls after each purchase in which ******************** fully acknowledged his understanding of our services. 

  I'm sorry if ******************** feels differently, but I am working with the ******************** to see if we cannot come up with some offers that will work for ********************. Once there is an offer, a representative of our ******************** will contact ******************** via phone call and email and inform of the offer(s) that we have. We close on rents all the time through the ********************. In reference to the sale of his timeshare, once ******************** comes to terms with a buyer, we set up the closing services through a company known as *******************, and they will conduct the closing. We only work as a liaison through that process. All closing costs are then paid by the buyer. 

  Finally, as stated, a refund in the amount of $2878 was issued, and there is no entitlement to any other refund based on timeframe and services provided as contracted. If ******************** ever needs an update or wants to make changes to his marketing, he can call our ******************** at toll-free ************** or **************. Our ************** can always be reached at toll-free **************

  Yours Truly,

  *********************, ********************************* *********************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently have a Timeshare (********* Outdoor Resort). My wife and I are disabled and are unable to travel anymore. It is paid off, so we wanted to sell it since we are on a fixed budget. We were called numerous times by representatives of Timeshares by Owner, who promised us that they could advertise it and sell it for us very quickly. We paid $645.00 for their service on 5/13/2022. From that point on, they never contacted us whatsoever! We called them numerous times and finally got a call back. When they talked to us they said, "If you pay a little bit more we may be able to sell your timeshare quicker." They said they were the #1 ************************* and their clients are very pleased with their service. They told us that what we had was very desirable and it would be sold quickly. I did not get (1) call from them in almost 2 years. The only communication we have had was when I called them. My wife and I are senior citizens and we really are sick that we were fooled by this company and are out $645.00!!!

  Business response

  03/01/2024

  To Whom It May ***************** response to the complaint filed by ****** and ***************************, they first became clients of Timeshares By Owner on May 13, 2022 to advertise their ********* Outdoor Resort. The marketing that they purchased was specifically for website and walk-in office advertising. While there has not been an offer on their property, it is not because we have not been marketing the property as contracted. In fact, we also added a complete profile and photos to the ad to give it more prominence. Our guarantee is to market a client's timeshare or campground ownership, which is exactly what we have been doing for ****** and ***************************. As for contact, if they have been attempting to contact the representative that sold them our services, that is not who they should be calling. In the contract that was signed in advance of purchase, in the Welcome Packet that was sent out, and in the Quality Control call that was conducted, three different phone numbers were provided for **************** contact. Two ****** Services telephone numbers are ************** and **************, and the ******************** that provides offers and works with the client from offer to close is **************. As for calls to purchase additional marketing, that is a sales representative trying to sell the Siggias' additional marketing that might trigger that offer that they have not yet received. They should never feel forced into purchasing additional marketing, and I apologize if that is how they were made to feel.

  With that said, I do not want the Siggias to feel like they were misrepresented in reference to the services that have been provided, though I am confident that the representative that sold them our services, *************************, did give them an accurate depiction of what is involved in our marketing. We close on rentals almost every day, up to five in a day, and renters have been known to become buyers. We have even been aware of a timeshare selling within 24 hours through our services. 

  To resolve matters, I am offering a partial credit refund back to ****** and *************************** in the amount of $300, and we will continue to advertise their Millbrook Outdoor Resort in the same program. I will also go ahead and place their property into our ******************** program that includes both the Timeshare Trader and Elite digital marketing magazines. If they will accept that partial credit of $300, they will need to electronically sign a form that is sent to them. Upon receipt of signature on the form, our ********************* will process the refund in the amount of $300, and based on the timeframe, a check will be mailed out to their home address. 

  *********************

  Vice-President/ Consumer Analyst, Timeshares By Owner, Ph: ******************

   

• Initial Complaint

  02/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We entered into a contract with Timeshares by Owner's Marketing Specialist, Laameisicia *****, on November 28, 2023 at 2 pm PST after receiving the contract through DocuSign at 1:35 PM PST on November 28, 2023. We heard nothing from the company for 3 weeks and I called on December 20, 2023 to ask the status of them selling my timeshare. I was told that I had received an offer, but when I spoke with our Sr. ****** *********** Services Representative, *********************, she claimed that she could not understand why I received the email stating how to accept or decline the rental offer, but not the email with the offer itself. We tried giving her multiple emails and she claimed that she sent the emails each time, but no additional emails were received. She then stated that she asked someone else to send the offer to us through email, but no email or offer was ever received. We called again and left a voicemail asking ****** to call us back and received no answer and no call back. I called and left another voicemail on 2/8/24 requesting a callback by the end of business. I also went looking for the DocuSign email to look for the contract and found that the document was removed by Timeshares by Owner from DocuSign and the sender and information regarding the sender was redacted. I have a copy of the contract saved to my phone and was able to determine all of the information needed to write this complaint. But after paying this company approximately $1,998 for their marketing services, and getting the run around about everything since they've received our money, I believe this company is a scam. At this point, I need either a sale to happen immediately or my money that I paid back.

  Business response

  02/15/2024

  To Whom It May ****************************************** and *************************** are joint clients of Timeshares By Owner and have been marketing their Sapphire Resorts at *********** since November 29, 2023, after paying a fee of $1998 to advertise their timeshare on our website and in our walk-in offices as well as marketing placed into our Timeshare Trader digital marketing magazine. We do not process any fee for marketing until a contract is signed in advance. We also follow-up with a scripted quality control call, in which the client must acknowledge their understanding of the services that we provide. If our services are not understood, then a refund will be processed. In addition to the marketing, I added a complete profile and multiple photos to the client's ad to give it more prominence on our website and in our walk-in offices. 

  In ******************** complaint, she is requesting a refund based on conversations with ****** Services Representative, *********************, claiming that ****** was apparently not responsive enough in providing offers for her timeshare. The emails were certainly being sent, and why they were not received does not make sense. What ****** did was actually go over the offers with the client over the phone. As for not responding, ****** even indicates in her voicemail that if she does not return a call right away, it is because she is receiving a heavy volume of calls and cannot get back to a client as quickly as they may like. She asks that the client please call back again. As for February 8, she has no record of **************** calling her and leaving a message. Also of note, it is the ******************** that provides assistance in regard to offers and we close on rentals almost every day (up to five in a day). The individuals in the ******************** are ******************* and ********************* and they may be reached at toll-free ************. Numbers are provided in the contract that was signed by ***************************, which include a Resolution Hotline. I also have to add that ********************* is the Timeshares By Owner Fraud Specialist and would be considered our most responsive representative, as she could easily have passed the calls from **************** to our Concierge Team, but she made every attempt to respond to her concerns herself. 

  Based on the fact that we have been marketing *****************************' and ******************************* timeshare as contracted, there really is no entitlement to any refund; however, I will offer a $500 partial credit refund to resolve all matters. I will also work with the ******************** to see if we cannot come up with some offers for this client's timeshare. I will also add additional marketing that includes the Elite Plus and ******** marketing programs. Elite Plus includes the Timeshare Trader and Elite magazines with one one-month edition following the other. ******** consists of four different seasonal programs for the four seasons of the year-- this will be one four-month edition with email blasts going out to those that have expressed interest in Sapphire Resorts or properties like them.

  Again, the resolution I am offering is a $500 partial credit and I will go ahead and provide the additional marketing at no cost, along with working with the ******************** on offers. In order to receive the $500 back, the client must sign a Partial Credit Authorization Form-- and simply inform me that they want to proceed with the partial refund either through a response to the BBB or calling ****** Services at toll-free **************. The ************** may be reached at toll-free **************. Another ****** Services number is **************. The Resolution Hotline is **************. Finally, ***************************** and *************************** are placed on the Timeshares By Owner "Do Not Call" list and will not be contacted again to purchase more marketing.

  Yours Truly,

  *********************, ************************************* ************** X321

  Customer response

  02/15/2024

   
  Complaint: 21266729
  
  I am rejecting this response because everything that is stated in the response from the business is absolutely incorrect. ********************* spoke with me and said she had multiple emails that sent the offer from but none of them ever came through to any of the four email addresses that I gave to *********** in order to get the offer letter. *********** gave me a quick explanation of the offer for a rental over the phone with no follow up and no specified dates or any additional required information to make a decision on. I want a full refund of my payment as services have not been rendered, because I have cell phone records to prove that I called and left a voicemail for *********** on the day I placed the complaint with the BBB. The fact that Ive had to file a complaint with the BBB in order to get any response from the business in itself is a problem and shows that they are not truly trying to assist me or actually provide services promised to me. 

  Sincerely,
  
  ***************************

  Business response

  02/23/2024

  To Whom It May Concern,

  I'm sorry that *************************** feels the way that she does in reference to the marketing that she purchased. I stand behind the decision that I made and based on the fact that we have provided the marketing services contracted, there is no entitlement to any refund. In fact, our ****** Services Representative/ Concierge Representative, *********************, actually took it a step further by verbally working with **************** in reference to offers that were received. We continue to provide the services contracted and covered under the contract that was signed in advance of purchase, as well as what was explained in the Quality Control call that took place after the marketing purchase took place.

  As stated, I will provide additional marketing that includes the ******************** Program and the seasonal ****************** program. Though there is no entitlement to any refund, I will still allow ******************************* to sign the Partial Credit Authorization Form in the amount of $500 that was already sent. I will not be offering any additional credit or a full refund of the marketing services that were provided. As stated in this and previous correspondence, there is no entitlement to any refund. My offer of a $500 credit. was an attempt at resolving matters. 

  Finally, our contact numbers are toll-free **************, ************** for ****** Services, and our ******************** is toll-free **************. All calls are returned if someone is not immediately available, and that is most especially the case for *********************, our Senior ****** Services Representative, Concierge Representative, and Fraud Specialist.

  ************************, ************************************** ************** X321

   

  Customer response

  03/07/2024

   
  Complaint: 21266729
  
  I am rejecting this response because ********************* did not work with me verbally on any offers. She informed me that she would be sending an email regarding the offer details and when she claimed that the emails were being sent but never delivered, despite an email coming through from her on how to accept the offer details with no details, a follow up was never provided. My calls have never been returned and everything that ************* is stating in his responses is a template with names replaced as evidenced by the multiple responses with the same words in each response, not only to myself, but to several other complaints. This in itself shows that ************* takes no complaints on his company seriously and is attempting to scam people that are trying to contract his company for actual services. I want a full refund and the contract canceled, especially after they removed the contract from Docusign after we signed it so that we had no record of it and no way to contact them. The only reason I was able to have a copy of the contract was because I saved it to my phone. These are shady business practices and very apparent of a scam. 
  
  Sincerely,
  
  ***************************

  Business response

  03/13/2024

  To Whom It May Concern,

  I'm sorry that *************************** feels the way that she does, and quite frankly I am rejecting her response to my correspondence and my response to her complaint. While she may not like what I have to say, I am nothing but genuine, and I do not utilize a template or AI in responding to clients. Some correspondence may be similar in nature because of similar concerns, but they come from me and it is my writing. If **************** believes that she can achieve her goal of receiving a full refund for which she is not entitled by insulting me and questioning my integrity, I'm sorry but that is not going to work.

  Again, Timeshares By Owner provided the services as contracted and promised and ************, a representative she feels the need to denigrate, put forth every effort she could in responding to concerns expressed by **************** in conversations they both had with each other. Maybe the customer does not believe that the representative did enough providing the services she felt she should have, but I am absolutely in the belief that the representative did indeed go above and beyond in providing necessary services, and we will continue to do so through our ******************** whenever there is an offer of for ******************** timeshare.

  Attached is correspondence directly from ********************* that indicates that she sent emails to ****************** with specific offers, how the process works, what the offers specifically were, and what her work with **************** specifically involved.

  There is no entitlement to a refund; however, as I stated previously, I will be happy to provide a partial credit of $500 to resolve matters and as a courtesy. No more than that will be offered. We will continue to provide offers as they come through, and those offers will come through our ********************, which means that it will be *************************** or ********************* that provide the offers. I do not want ********************* working with **************** any longer in providing offers, which is sad because ****** is one of my hardest working employees, and very good at what she does. She's also our Fraud Specialist and ************* Services Representative. 

  *********************, VP/ Consumer Analyst Ph *******************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was contacted by this company inquiring about the status of my father's timeshare. Long story short, because I was gun-shy from dealing with another company who 'had our best interests' in mind as well, I was told, "THEN GET OFF MY PHONE!!!!"THEY CALLED ME. They were trying to get my business to sell a timeshare and they had zero patience or conviction of commitment. I know it was one employee, but I would not recommend this business based on the fact that that employee represented the face of the company.

  Business response

  02/01/2024

  To Whom It May ***************** response to the complaint filed by ***********************, I certainly apologize for the lack of professional behavior that was exhibited by the representative that had a conversation with ***********************. I would be happy to take more direct action, but based on the information provided, I do not know specifically what representative spoke with **************** or that it was necessarily a representative of Timeshares By Owner.

  In any event, *************************** telephone number has now been added to our "do not call" list, therefore, she should not receive any further contact from any representative of Timeshares By Owner. If **************** would like to contact someone regarding the conversation she had with more specific information, I can be contacted at ******************** or ***************************************.

  Cordially,

  ************************, VP/ Consumer Analyst, Timeshares By Owner, Ph: *******************

   

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to sell my timeshare over a year ago. All they have been doing is calling me every couple months and asking for more money to put my timeshare in a certain show case. I have did this several times and the amount of all my total $8,626. I have not had the first offer for my property. Now they called today wanting $1,878 to do some kind of deed work. I have had enough of their scams and would like for the BBB to help me recover my money. I have all the paper work to show how much I have paid these people.

  Business response

  01/26/2024

  To Whom It May **************** am in receipt of the complaint *********************** filed against Timeshares by Owner regarding his marketing purchases to advertise the sale of his ***********'s ******************* timeshare in ********. **************** first purchased marketing on September 9, 2022 and subsequently purchased additional marketing on November 8, 2022, May 17, 2023, and most recently on August 31, 2023. There was a different program associated with each one of the marketing purchases that included different marketing programs. The first program was for website/walk-in office advertising for which the ad remains activated and renewed through March ****. The programs purchased include website/walk-in office advertising, the Timeshare Trader digital marketing magazine, the Elite Plus that includes both the Timeshare Trader and Elite ********** ****************** that includes three months of seasonal marketing along with email blasts going out to those that have expressed interest in *********** properties or anything like what the client owns. Unfortunately, I do not see that there has been an offer on the client's timeshare, but it does not mean that people have not been reviewing the ad. Our guarantee is to advertise a client's timeshare, which is exactly what we have been doing for ****************. Renters are known to become buyers as well.

  We do have a good reputation of providing offers for our clients and we do generate anywhere between 7 and 12 million dollars in offers on a monthly basis. We, in fact, close on rentals all the time at the corporate office of Timeshares By Owner-- and that's up to five in one day through our ********************* I'm just sorry that it has not happened for **************** as yet. Just because it has not yet, does not mean that offers will not be taking place. Like I said, we close on rentals all the time through our ********************* As for a sale, once the client comes to term with the buyer, we set up the closing services through a company known as Resorts closing *** out of *******, **. 

  To resolve matters in reference to the complaint filed through the Better Business Bureau, I will go ahead, and provide additional marketing at no cost. That means that on behalf of Timeshares By Owner, I will provide the Winter ****************** and the ******************** that includes both the Timeshare Trader and *********************** magazines. I will also work directly with the ******************** in providing offers for ******************** timeshare. It also appears that the last marketing purchase took place on August 31, 2023 in the amount of $500. I will go ahead and issue a full refund of that purchase. All that **************** will have to do is sign a form indicating that he accepts that $500 refund. Finally, **************** has also been placed on the "do not solicit" list, so that he will not be contacted again to purchase any additional marketing ever. 

  If **************** has any further questions, he can always contact us at toll-free ************** or **************. **************** can also call the ******************** anytime to discuss offers on his timeshare. As an Elite Member, we also have an exclusive line that can be reached at (844) 70ELITE or **************.

  *********************, VP/ Consumer Analyst, Timeshares By Owner, Ph: ****) *************

  Business response

  01/29/2024

  
  
  To Whom It May ***************** am in receipt of the complaint *********************** filed against Timeshares by Owner regarding his marketing purchases to advertise the sale of his ***********'s ******************* timeshare in ********. **************** first purchased marketing on September 9, 2022 and subsequently purchased additional marketing on November 8, 2022, May 17, 2023, and most recently on August 31, 2023. There was a different program associated with each one of the marketing purchases that included different marketing programs. The first program was for website/walk-in office advertising for which the ad remains activated and renewed through March ****. The programs purchased include website/walk-in office advertising, the Timeshare Trader digital marketing magazine, the Elite Plus that includes both the Timeshare Trader and Elite ********** ****************** that includes three months of seasonal marketing along with email blasts going out to those that have expressed interest in *********** properties or anything like what the client owns. Unfortunately, I do not see that there has been an offer on the client's timeshare, but it does not mean that people have not been reviewing the ad. Our guarantee is to advertise a client's timeshare, which is exactly what we have been doing for ****************. Renters are known to become buyers as well.
  
  We do have a good reputation of providing offers for our clients and we do generate anywhere between 7 and 12 million dollars in offers on a monthly basis. We, in fact, close on rentals all the time at the corporate office of Timeshares By Owner-- and that's up to five in one day through our ********************* I'm just sorry that it has not happened for **************** as yet. Just because it has not yet, does not mean that offers will not be taking place. Like I said, we close on rentals all the time through our ********************* As for a sale, once the client comes to term with the buyer, we set up the closing services through a company known as Resorts closing *** out of *******, **. 
  
  To resolve matters in reference to the complaint filed through the Better Business Bureau, I will go ahead, and provide additional marketing at no cost. That means that on behalf of Timeshares By Owner, I will provide the Winter ****************** and the ******************** that includes both the Timeshare Trader and *********************** magazines. I will also work directly with the ******************** in providing offers for ******************** timeshare. It also appears that the last marketing purchase took place on August 31, 2023 in the amount of $500. I will go ahead and issue a full refund of that purchase. All that **************** will have to do is sign a form indicating that he accepts that $500 refund. Finally, **************** has also been placed on the "do not solicit" list, so that he will not be contacted again to purchase any additional marketing ever. 
  
  If **************** has any further questions, he can always contact us at toll-free ************** or **************. **************** can also call the ******************** anytime to discuss offers on his timeshare. As an Elite Member, we also have an exclusive line that can be reached at (844) 70ELITE or **************.
  
  *********************, VP/ Consumer Analyst, Timeshares By Owner, Ph: ****) *************

  Customer response

  01/29/2024

   
  Complaint: 21165924
  
  I am rejecting this response because: I have lost $8,626, now they are trying to buy me out at $500! They need to refund all my money, putting it in another showcase is just another scam from this company. It's been well over a year since I've paid these people to sell and have not had one offer. I want all my money back.
  
  Sincerely,
  
  ***********************

  Business response

  01/30/2024

  To Whom It May Concern,

  I'm sorry that *********************** feels the way that he does in regard to the offer of a $500 refund. The reason why I offered a $500 refund is only because that is what the total cost was of ******************** last purchase on August 31, 2023, and we continue to advertise ******************** timeshare. The offer of $500 and providing additional marketing at no cost was simply my attempt at trying to resolve matters, and it was not because there was any entitlement to any refund or any additional marketing at no cost. Each marketing purchase was for different marketing purchases that included website/walk-in office advertising, the Timeshare Trader digital marketing magazine, the Elite Plus program, and ******** marketing. Each program consisted of different contracts that were signed in advance of purchase and were followed up with quality control calls in which **************** acknowledged his understand of our services. The guarantee included marketing and that is exactly what **************** received. We cannot ever guarantee a specific sale or rent of a timeshare within any sort of timeframe or for any particular amount. If **************** had reviewed the contracts in advance of purchase and perhaps had listened to everything that was stated in the quality control calls that were conducted, he perhaps would have understood that. We also have quite a record of success in the services that we provide.

  There was nothing that we did that was a scam or misrepresentation of our services. If **************** chooses not to accept a $500 refund or additional marketing, that is his decision. I made the offer and the offer still stands. I will not be offering a refund of $8,626 because that is what he is requesting. That was the total cost of the marketing he purchased, and he understood that at the time of each purchase. Nothing was certainly forced on him, and all he had to say was "no," We will still work towards providing **************** offers on his timeshare, and I will work with the ******************** in doing exactly that.

  If **************** accepts the $500 refund, I will provide him with a Partial Credit Authorization Form that he can sign and return via email.

  *********************, Vice-president/ Consumer Analyst, Timeshares By Owner, Ph: *******************

  Customer response

  01/30/2024

   
  Complaint: 21165924
  
  I am rejecting this response because: Send the $500 refund voucher and I will look it over before signing it. Not dropping this case until I receive refund or my property gets sold.                        
  
  Sincerely,
  
  ***********************

  Business response

  01/31/2024

  To Whom It May ***************** response to the message sent by ***********************, the form for a $500 refund was sent to his email address today (he had requested that I send it). He can sign it on line and return it to us. Upon receipt, I will go ahead and have our ********************* issue a $500 refund. I cannot guarantee any sort of timeframe in which his timeshare will sell and I will not authorize any refund beyond the $500 already offered. As indicated in the contract, Timeshares By Owner will continue to advertise his timeshare for as long as it takes, as long as his website marketing is renewed per policy.

  *********************, VP/Consumer Analyst, Ph: *******************

  Business response

  02/01/2024

  Date Sent: 1/31/2024 4:11:49 PM
  To Whom It May ****************** response to the message sent by ***********************, the form for a $500 refund was sent to his email address today (he had requested that I send it). He can sign it on line and return it to us. Upon receipt, I will go ahead and have our ********************* issue a $500 refund. I cannot guarantee any sort of timeframe in which his timeshare will sell and I will not authorize any refund beyond the $500 already offered. As indicated in the contract, Timeshares By Owner will continue to advertise his timeshare for as long as it takes, as long as his website marketing is renewed per policy.
  
  *********************, VP/Consumer Analyst, Ph: *******************

  Customer response

  02/01/2024

   
  Complaint: 21165924
  
  I am rejecting this response because: In the agreement on the refund it states that if I sign the contract that I will have to drop all claims and complaints against this company, that is something I'm not willing to do until I get more than just $500 for what I have paid to this company.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  January , 2023 contract date.Your program just wiped out my problem. I would appreciate a call ************ so I can explain. I don't type very fast.

  Business response

  01/26/2024

  To Whom It May ***************** response to the complaint filed by ** ***************, I have had numerous conversations with ************. While she does not say much in the complaint that she has filed with the Better Business Bureau, based on the conversations that we've had and the issues that she discussed in our conversation, on behalf of Timeshares By Owner, I will be issuing a full refund of her marketing fees in the amount of $1995. After reviewing the marketing that she purchased that included both website/walk-in office advertising and the Timeshare Trader digital marketing magazine, it is better to just fully resolve matters by issuing a full refund of the marketing fees paid. 

  I will say this, we do have a good reputation of providing offers for our clients and we do generate anywhere between 7 and 12 million dollars in offers on a monthly basis. We, in fact, close on rentals all the time at the corporate office of Timeshares By Owner-- and that's up to five in one day through our ********************* I'm just sorry that ************ does not feel that she will receive those services or that she was expecting an immediate sale on her timeshare. Like I said, we close on rentals all the time through our ********************* As for a sale, once the client comes to term with buyer, we set up the closing services through a company known as ******************** out of *******, **. 
  

  Like I said, I will go ahead and issue a full refund of that purchase. All that ************ will have to do is sign a form indicating that she accepts the full refund in settlement all matters. ************ has also been placed on the "do not solicit" list, so that she will not be contacted again to purchase any additional marketing ever. 
  

  If ************ has any further questions, she can always contact us at toll-free ************** or **************.

  
  *********************, VP/ Consumer Analyst, Timeshares By Owner, Ph:9888) 707-8463 X321

  Business response

  01/29/2024

  To Whom It May ****************** response to the complaint filed by ** ***************, I have had numerous conversations with ************. While she does not say much in the complaint that she has filed with the Better Business Bureau, based on the conversations that we've had and the issues that she discussed in our conversation, on behalf of Timeshares By Owner, I will be issuing a full refund of her marketing fees in the amount of $1995. After reviewing the marketing that she purchased that included both website/walk-in office advertising and the Timeshare Trader digital marketing magazine, it is better to just fully resolve matters by issuing a full refund of the marketing fees paid. 
  
  I will say this, we do have a good reputation of providing offers for our clients and we do generate anywhere between 7 and 12 million dollars in offers on a monthly basis. We, in fact, close on rentals all the time at the corporate office of Timeshares By Owner-- and that's up to five in one day through our ********************* I'm just sorry that ************ does not feel that she will receive those services or that she was expecting an immediate sale on her timeshare. Like I said, we close on rentals all the time through our ********************* As for a sale, once the client comes to term with buyer, we set up the closing services through a company known as ******************** out of *******, **. 
  
  Like I said, I will go ahead and issue a full refund of that purchase. All that ************ will have to do is sign a form indicating that she accepts the full refund in settlement all matters. ************ has also been placed on the "do not solicit" list, so that she will not be contacted again to purchase any additional marketing ever. 
  
  If ************ has any further questions, she can always contact us at toll-free ************** or **************.
  
  
  *********************, VP/ Consumer Analyst, Timeshares By Owner, Ph: ****) *************

  Customer response

  01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, they must return the money today as they have already stalled the refund for over a week.
  
  Sincerely,
  
  ****************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After years trying to terminate my timeshare directly with the resort and after months of sales calls with representatives with Timeshares by Owner, starting in 2020, I signed up in Feb 2022. I paid ~ $800.00 for them to sell my timeshare. I was told selling my timeshare would be no issue and that there would be no further out of pocket and I would not need to make any more maintenance payments to the resort (because the process *should only take several weeks). 2022, I received no offers. I did receive some follow up phone calls, assuring me that they were in fact marketing my timeshare. Each follow up call is anywhere from **** minutes long. End of 2022, they start asking for more money.Come Feb, 2023 and dozens of calls, I agree to enhance* my marketing and pay another $1,250, this time with *********************** and again told this process should take weeks and any back due maintenance fees due to RCI will be rolled into the sale of the unit. Again, Im assured no further out of pocket.Since then, Ive not received a single offer, not one, but I do receive sales calls, several times a week. Now, they want an additional $2,400 to get my unit into a ******************. Each call, its a new sales rep and its the same **** minute long *confirmation of my details, ultimately leading to them asking for more money.I see that there are several addresses for this company and many many complaints. I want to legally and concisely terminate my contract with ************** and I want Timeshares by Owner to do what they said they would. If they arent able or cable of doing so, I want my funds returned in full. Were at almost 2 years without one single offer.When asking for updates and/or to speak to a manager, ** told I am speaking to the manager. On my last call with a *****, said, without paying an additional $2,400, by account would remain on status quo. Since that phone call, Ive received 5 sales calls, but again no offers on the actual unit.

  Business response

  12/19/2023

  To Whom It May ***************** am in receipt of the recent complaint filed with your office by *******************************. Our records indicate that ****************** has been a client of Timeshares By Owner since February 17, 2022 when she first started marketing her ************************** timeshare on our website and in our walk-in offices. ****************** subsequently purchased marketing on February 20, 2023 with marketing purchased to advertise her timeshare. The original fee consisted of one six-month contract in the amount of $599 to advertise her timeshare on our website and in our walk-in offices. The marketing has since been renewed through February **** with a complete profile and photos added for more prominence. A subsequent purchase took place on February 27, 2023 in the amount of $2249 to advertise ********************** timeshare in our ******************** Program that included both the March Elite digital marketing magazine followed by the April ********* Trader digital marketing magazine. All marketing purchases require a signature on a contract before we can process the fees and the contracts sold to ****************** were signed electronically in advance of fees being processed. A complete quality control call was conducted right after each purchase in which ****************** fully acknowledged her understanding of our marketing program and the terms and conditions associated with it. If there is ever a lack of understanding or acceptance of any marketing program in a quality control (QC) call, a full refund of the marketing fee is processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from ***************** within the ten-day timeframe as required in the contract.
  
  In the complaint against Timeshares By Owner, ****************** contends that she was informed that when she paid her fee of $800, there should have been no issue in selling her timeshare and that she never had to pay any additional fees. In response, that is basically accurate except for the fact that we find no fees in the amount of $800, as the first fee was actually $599. No ****************** certainly did not have to purchase any further marketing and we would have continued marketing her timeshare on our website and in our walk-in offices. However, the program for the Elite Plus did have a separate fee attached to that and if ****************** wanted that program, an additional fee was required, but the marketing was never something that would have been required. As for issues, no there should not be any and when an offer takes place on the sale of the timeshare, all ****************** would need to do through the ********************* is come to terms with the buyer on the sale price. Once that is done, then the closing company, normally we refer people to Resort Closings, would go ahead and process the paperwork (we do not do the closing itself, but we do work as a liaison through that process). Timeshares By Owner, however, through its ********************* does close on rentals all the time and it does not appear that ****************** has received a rental offer. Our guarantee, as spelled out in the contract, indicates that we have been marketing ********************** timeshare as promised and guaranteed through both the website and said marketing magazines. Our clients must pay for the marketing in advance to advertise the sale or rental. We do have a good track record, generating more than $10 million in transmitted offers on a monthly basis, resulting in repeated successful transactions through our ********************* Although there have not been any offers as yet for ******************, it does not mean that there will not be any, and we are very successful at what we do. I also understand that ****************** has been contacted again and again to purchase more marketing and I understand the frustration she may feel. Obviously, she does not have to purchase more marketing and a simple "no" is all that is necessary and we do have a fully staffed ************************** that can respond to any concerns-- even working towards contacting the ******************** to see if an offer is possible and placing a client on the "do not solicit" list, so that they are not contacted again to purchase more marketing. That way the only call they will receive is when there is an offer, period.
  
  Timeshares By Owner has been in business for over 25 years helping clients rent and/or sell their timeshares. As stated, we generate millions in transmitted offers monthly, and our fully staffed ******************** closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do. Once there is an offer, it comes from a representative of our ******************** and they will work with the client from offer to completion, be it rental or sale. We have also advertised in the ********* as well as major city newspapers, billboards, TV (ESPN, A&E, Weather Channel, and Travel Channel), direct mail marketing, internet, and other forms of media. We attend trade shows, and we digitally distribute the ********* Trader and Elite Plus magazines on a monthly basis. We do seasonal showcases that are advertised digitally and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
  
  Just based on the fact that we have been marketing Ms. ******** timeshare as contracted, there is no entitlement to any refund. However, to resolve matters I will provide additional marketing at no cost. New marketing will include a new edition of the Elite Plus and ******** marketing programs that includes both the ********* Trader and Elite Plus digital magazines. I will also provide the three month Winter ******** seasonal marketing program that also includes email blasts going out to those that have expressed interest in Vacation Village timeshares or something like it. Any questions or concerns regarding her marketing, ****************** should not hesitate to contact our fully staffed ************************** at toll-free ************** or **************. As an Elite member, ************ has exclusive access to our Elite line at (844) 70ELITE or **************. ****************** can also contact me at *********************************.
  
  *********************, VP/ Consumer Analyst, Timeshares By Owner, Ph: ************** X321

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired these people a long time ago they assured us that our timeshare would sell we told them we were ripped off in the past and we really didn’t want to be ripped off again and they assured me that we would sell our timeshare. We have had over 10 maybe 12 people call almost every 3 months, they all want more money they have the same script to follow to assure you last step to sell the timeshare. Last one we gave 5300.00 in Canadian dollars to Amanda. Since then 3 or 4 other have called (Bryan Tracy Bethann Michael Jim and more) saying same thing. We have not had one offer they are only after more money out of you. At this point we are certain we were scammed ,they take your money and that is it. I beg everyone don’t be fooled by them, hang up when they call

  Business response

  10/24/2023

  To Whom It May Concern,
  I am in receipt of the recent complaint against Timeshares By Owner filed with the Better Business Bureau by ***** ******. Our records indicate that Ms. ****** has been a client of Timeshares By Owner since February 1 2022 with marketing purchased to advertise both her Club Wyndham Ocean Boulevard and Club Wyndham SeaWatch Resort timeshares. Ms. ****** purchased marketing on four different occasions (May 17 of 2022, September 22 of 2022, and April 12 of 2023) that included website and walk-in office advertising (the first purchase that remain actives on our website), the ********* ****** digital marketing magazines, the ***** Plus program that included both the ********* ****** and ***** Magazine-- both one month issues with one magazine following another. And finally there's the Showcase, which included three months in one of the seasonal programs, as well as email blasts that went out to those individuals that have expressed interest in Club Wyndham resorts and points. The website marketing, the first ones purchased, have been renewed through August 2027 with complete profile and photos added to the ads to give them more prominence on our website and in our walk-in offices. Despite the fact that Ms. ****** had been contacted on a number of occasions to purchase additional marketing; i.e., digital marketing magazines and the Showcase programs, she elected not to purchase any additional marketing, other than what she already has. As for offers, our records indicate that Ms. ****** has been contacted at least 33 times with different offers on her timeshares from February 3, 2022 to most recently on July 28, 2023. Also, all marketing purchases require a signature on a contract before we can process the fees and the contracts sold to Ms. ****** were signed electronically in advance of fees being processed. A complete quality control call was conducted right after each purchase as well in which Ms. ****** fully acknowledged her understanding of our marketing program and the terms and conditions associated with it. If there is ever a lack of understanding or acceptance of any marketing program in a quality control (QC) call, a full refund of the marketing fee is processed. In the contract, the ten-day cancellation timeframe was fully explained and there is no record of any notice of cancellation coming from Ms. ****** within the ten-day timeframe as required in the contract.
  
  In the complaint filed against Timeshares By Owner, Ms ****** contends that we assured her that her timeshare would sell. While we are very positive about the marketing we sell because we do see clients successfully moving their timeshares all the time, we do not guarantee that a timeshare will sell or rent within any certain timeframe or for any certain price, all of which was backed up in the contract and in the quality control calls that were conducted. I’m sorry that Ms. ******'s timeshare has not yet sold or that there has not yet been successful offers, but it does not mean that that her timeshare will not eventually sell through our services. We have fully staffed departments that handle all calls and that have to deal with inquiries or marketing issues. We have a concierge department that takes care of rentals all the time, but as far as a sale, we do not do that. A closing company fully handles the closing, but we work as a liaison through the entire closing process. Our clients must pay for the marketing in advance to advertise the sale or rental. We do have a good track record, generating more than $10 million on average in transmitted offers on a monthly basis, resulting in repeated successful transactions through our Concierge Department.
  
  Timeshares By Owner has been in business for 25 years helping clients rent and/or sell their timeshares. As stated, we generate millions in transmitted offers monthly, and our fully staffed Concierge Department closes on transactions all the time (sometimes up to five in one day). Our guarantee is to market a client's timeshare, and Timeshares By Owner has absolutely provided the services that we say we do. Once there is an offer, it comes from a representative of our Concierge Department and they will work with the client from offer to closing, be it rental or sale. We have also advertised in the *** ***** as well as major city newspapers, billboards, TV (***** **** ******* ******** *** ****** *******), direct mail marketing, internet, and other forms of media. We attend trade shows, and we digitally distribute the ********* ****** and ***** Plus magazines on a monthly basis. We do seasonal showcases that are advertised digitally and we send out email blasts directly to potential renters and buyers. We also sponsor our own podcast hosted by yours truly; "Vacation Time" broadcast every week live from the studios of the Timeshares By Owner corporate office. That is just a little of what we do. We have the tools to rent and/or sell a client's timeshare and have been successful at doing just that since 1998.
  
  Just based on the fact that we have been marketing Ms. ******'s timeshare as contracted, there is no entitlement to any refund. However, to resolve matters I will provide additional marketing at no cost. New marketing will include a edition of the ***** Plus and Showcase marketing programs that includes both the ********* ****** and ***** Plus digital magazines. Showcase will be three months of the Winter Showcase along with email blasts going out to those that have expressed interest in Club Wyndham timeshares. Any questions or concerns regarding her marketing, Ms. ****** should not hesitate to contact our fully staffed Client Services Department at toll-free ***** ******** ** ***** ********. Ms. ****** can also contact me at **************************** with any questions or concerns.

  Business response

  10/31/2023

  To Whom It May Concern,
  
  I'm sorry that ***** ****** rejects my response; however, I responded honestly in the information that I provided, and we absolutely provided the services that she purchased. Quite frankly, I am insulted by the fact that she calls us a fraudulent company, when we have provided the services she purchased. We close on rentals all the time through our concierge department, generating almost $10 million in offers every month. Sale offers are not as frequent as rental offers, nevertheless, we have been responsible for sales successes as well-- and even as quickly as 24 hours after the purchase of advertising. If perhaps Ms. ****** had reviewed the contracts that she signed, she would not be complaining about our services or acting like she did not know what I was talking about in my first response to her complaint. The contracts that she signed were actually rental contracts with sale prices added at no additional cost. Our guarantee is to market our clients timeshares and we have met our guarantee. We cannot provide a timeframe in which a timeshare will sell or rent and we cannot indicate what the offer price will be. 
  
  Our clients need only purchase one marketing program; they are not required to purchase more than that and we do not inform them they will ever have to purchase additional marketing. Our marketing programs starts out with website/walk-in office advertising, followed by the ********* ****** magazine, the ***** Plus program that includes both the ********* ****** and ***** magazines, along with an exclusive ***** line. Then there is the Showcase, which consists of three months of seasonal marketing and email blasts going out to those that have expressed interest in a timeshare like the client owns. There is also an overall limit to the amount of money a client can spend on marketing through our services. Anyone of the programs except the website marketing can be purchased again and again. Website marketing will be renewed every six months as long as the client informs us to renew the advertising. We also attend tradeshows on occasion and we broadcast a live podcast, "Vacation Time Live," every week hosted by yours truly. Our award-winning website, www.timesharesbyowner.com can also be explored for all of our marketing and involvement in making us the best timeshare resale and rental company in the business and we have been doing this for over 25 years.
  
  As for a ten-day cancellation timeframe, that information is in the contract, which is what should be reviewed upon signing the contract. As stated in the previous response, I will provide additional marketing at no additional cost. Ms. ****** is also placed on the "do not solicit" list, so that she will not be contacted again to purchase more marketing. I vehemently disagree that our company is fraudulent, as we provide outstanding services. In fact we have a representative that actually works as a fraud specialist and has established relationships with representatives of local and state agencies. We take pride in being instrumental in closing down some of the actual fraud that is out there. Also, the representatives named by Ms.****** have been sales representatives that sell marketing. As covered in the Quality Control calls and in the contracts signed by Ms. ******. We have a customer service team that handles questions and concerns, and a concierge department that handles offers-- both rent and sell. Those numbers are ***** ********* ***** ********* *** ***** ******** respectively. The exclusive ***** line can be reached at *********** ** ***** ********* Again and finally, we guarantee to advertise a client's timeshare and that is exactly what we have been doing. As stated before, there is no entitlement to any refund; therefore, a refund will not be issued.
  
  Kevin W****, Vice President/ Consumer Analyst, Timeshares By Owner Ph: ***** ******** ****

  Customer response

  11/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  Although we agree to disagree with the response from TSBO we will accept his response. For all the sales people he says are there to help, it would be nice to even get one offer no matter the price offered. 
  
  Sincerely,
  
  ***** * ***** ******

• Initial Complaint

  07/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company has been calling and harassing me for the last year. I am on a Do Not Call List. Moreover I do not own a timeshare nor have I purchased anything from them. Yet nearly every day I get robocalls and voicemail from them. I block every number, because every time it’s a different number (same Florida area codes though) but unfortunately they can still leave a voice mail. They claim that I have contacted them to sell my time share and to call their main office number. This is a blatant lie! I repeat I DO NOT OWN a timeshare and I never contacted them. I get 3-5 messages every weekday. This is harassment! And I want it to stop immediately. They also sometime refer to me as Michael? I do not know any Michaels. That’s not my name. I had my phone number for nearly 20 years so I know they’re lying. I keep reporting them to the National do not call website but the robocalls still continue. This scam of a company needs to be fined for violations of privacy and continued harassment.

  Business response

  08/11/2023

  To Whom It May Concern,

  Upon receiving this complaint, I immediately placed ****** ***** on our internal "do not call" list with the phone number that she provided, so that she would not be contacted by anyone employed by Timeshares By Owner. Timeshares By Owner also subscribes to the National "Do Not Call" list, and we ensure that any of our contact lists are scrubbed to eliminate any errors in contacting people signed up on the national list. I certainly apologize to Ms. Guzar if she has been contacted by anyone employed by Timeshares By Owner.

  If she has any questions or concerns regarding contact by Timeshares By Owner representatives, she can call me at toll-free (888) 707-8463 X 321

  Yours Truly,

  Kevin W****, VP/Consumer Analyst, Timeshares By Owner-- Ph: (888)707-8463 X 321
  

   

  . 
  

  Customer response

  08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩