Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Fidelity Real Estate Agency, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFidelity Real Estate Agency, LLC

            Timeshare Resale and Rental Marketing
            BBB accredited business

            Contact Information

            5337 Millenia Lakes Blvd Ste 225

            Orlando, FL 32839-6302

            Get Directions
            Visit Website
            (407) 477-7987

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/29/2014

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Licensed Real Estate agency specializing in connecting buyers & sellers with premier timeshares including Disney, Hilton, Marriott, and others.

            Business Details

            Location of This Business
            5337 Millenia Lakes Blvd Ste 225, Orlando, FL 32839-6302
            BBB File Opened:
            9/29/2014
            Years in Business:
            15
            Business Started:
            9/1/2008
            Business Started Locally:
            1/31/1997
            Business Incorporated:
            1/31/1997
            Accredited Since:
            9/29/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Customer Contact

            • Sam Pontius, President
            • Craig Washburn, Broker/Director of Sales
            Additional Contact Information

            Fax Numbers

            • (407) 477-7988
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            We owned a timeshare that we wished to sell to Fidelity Real Estate in *******. Wyndham, the Timeshare Manager required ** to pay the maintenance fee for the 2022 use-year before the sale could take place. We requested that Fidelity either allow us use of the 2022 timeshare have the new buyer to pay us back if they wanted to use the timeshare in 2022. The new buyer purchased the timeshare in March of 2022. They were given use of the 2022 timeshare did not have to pay us (or Wyndham) for its use. They were given use of the 2022 timeshare at our expense *for free*. ***********************, Salesperson, referred us to ***************************, Sales Manager. I attempted to reach ******************** for months seeking reimbursement for the 2022 use of the timeshare. For months he avoided my calls. Finally, in December of 2022, I finally reached him and was actually able to speak with him. He dodged my calls again. Finally, when I reached him at the very end of 2022, he dismissed me by saying there was "nothing" that Fidelity could do to get us our points or get us reimbursed for our points. 2022 ended, and all was lost. Is there anything that the BBB can do to help us? Can the BBB help to protect future clients from being treated in this way by Fidelity Real Estate of *******? ************************ client service was terrible. He represents Fidelity Real Estate poorly. We will never do business with Fidelity Real Estate in ******* again and urge others to avoid Fidelity Real Estate Company in ******* completely due to poor customer service.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            PDS54

            07/31/2021

            Company referred my query to sell my timeshare to a "partner" company that would do nothing without a $599 payment up front. As most timeshare owners know, you would be better off giving the timeshare away that paying money upfront.

            Fidelity Real Estate Agency, LLC Response

            08/05/2021

            I have spoken with the Customer and found out indeed that an inquiry was submitted online and it did end up with our Sister Company. I have apologized to the Customer and offered to List his Ownership for sale with no upfront fee as we advertise.

            Local BBB

            BBB Serving Central Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.