Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a formal complaint against Consumer Consulting Group regarding a matter of non-rendered services. I believe that my experience with the company has been unsatisfactory, and I have made reasonable attempts to resolve the issue directly with them to no availability.Company Information:Consumer Consulting Group *********************************************** ************ In July 2023, my girlfriend and I sought assistance from Consumer Consulting to exit our timeshare. A month later, our timeshare offered a forfeiture option, which we promptly communicated to *************************** at **************** She acknowledged receipt and mentioned a review. Despite forwarding additional required forms on August 22nd, subsequent follow-*** yielded no response. After numerous calls, *************************** eventually provided some assistance, scheduling a call with *********************** for Jan 17th. However, ***** failed to connect, and attempts to reschedule were met with delays. On Jan 18th, an email expressing concerns received no response. ***** later initiated a call when I was abroad, setting up an impromptu meeting with another associate, Jardin. Upon my return, attempts to reschedule with ***** via email went unanswered. Frustrated with the lack of service, wasted funds, and ongoing billing for services not rendered, we sought legal representation for resolution, further aggravated by the adverse impact on our credit.I appreciate your assistance in facilitating a resolution to this matter. I have chosen to file this complaint with the BBB in the hope that it will prompt a fair and timely resolution.Thank you for your attention to this matter.Sincerely,*************************

  Business Response

  Date: 04/01/2024

  We would like to resolve any concerns this customer has. We pride ourselves in delivering top level service, and honoring our promises we give to each customer. If we have failed to do this we would like to make it right with any customer.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21321329
  
  I am rejecting this response because  I am extremely dissatisfied with the level of service and attention given to my complaint. On February 22, I received communication from *********************************** requesting a written letter to cancel my service. In good faith, I promptly sent the requested letter via certified mail with a return receipt. Despite this effort on my part, I have not received any further communication or resolution from the company. I followed up in an attempt to address the issue and seek a resolution, yet I have been met with silence and indifference. The generic response provided by the company does not adequately address the specific concerns outlined in my complaint nor does it acknowledge the efforts I have made to resolve the issue. It is disappointing to see such a lack of accountability and dedication to customer satisfaction. I expect and deserve better treatment as a valued customer. I urge the ******************** to take this matter seriously and to facilitate a fair and satisfactory resolution.
  
  *************************

  Business Response

  Date: 06/07/2024

  This client received a refund for their service, and they have been cancelled form their timeshare. 

  Business Response

  Date: 06/13/2024

  The customer was refunded.

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Consumer Consulting Group in full to get my contract with ***************** cancelled or get a complete refund within three years. Throughout my case with this company it has been getting more and more difficult to find out what is being done on my case and especially difficult to reach anyone to talk with about my case. The past week Ive called this company several times but there was no way to leave a message as they would give me an option but then it just rings and rings with no way to leave a message. Ive tried every option to no avail. I ******** messaged them and sent them an email the latest being 12-20-23, but have not received any response.

  Business Response

  Date: 01/03/2024

  *********, we received 7 of  your calls on 12.26.23 during the Christmas holiday. On 12/26/23 our office is closed. We notified our clients and provided a holiday answering message advising our open hours. Additionally, we updated our ****** maps and search page to reflect these hours. This has been on ****** for the past 5 years.  We are closed from Christmas to New Year. . One of our case managers came in early 12/28/23 and returned your call. You requested your case documents and letters which we emailed to you immediately.  We provide top level service where most competitors cannot. We view our service as customers would, and know that our core group who prides ourselves on family values, pure ethics, exceptional standards, and professionalism. We want to continue to assist you and your family during these times of timeshare abuse, and financial struggle. Our team dedicates 100's of hours negotiations, research, legal drafts, and strategy to assist our clients.  We do urge you to reconsider this position and allow us to complete the job at hand.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed on with Consumer Consulting over a year ago. They repeatedly put us off. Several of the folks working on our case have left the *** or passed it on to someone else. We were promised that since there was no money owed on our two time shares that it would be resolved and transferred out of our name quickly (less than 1 yr). We were told not to pay taxes and maintenance fees and they were current. Since we gave them the money several mistakes have been made on their part and papers went to us and back to them. The last being that we were just waiting for the Timeshare company to sign the deeds;however, months have gone by the time allowed for each step. The phone messages and calls that we have left them (over a dozen) have gone unanswered and we do not get any response from them. Our last property tax and maintenance bills have gone to the collection agency and another bill for another year will be coming out soon. We have not been able to use these timeshares or banked weeks since signing and giving money to Consumer Consulting. We are requesting a full refund of our money paid and payment of the taxes and maintenance fees incurred since signing with Consumer Consulting or an immediate completion and finalization of our promise to get these out of our hands and no responsibility by us for Timeshare taxes and maintenance fees since we signed. We are very unhappy with Consumer Consulting practices.

  Business Response

  Date: 11/27/2023

  ***************, your timeshares have been removed from your names. This process can vary in time due to many factors such as COVID, and other events out of our control. IN some cases property taxes are still forwarded to the client on the last year of the transfer or termination. This is not the creation of the timeshare company or CCG. This is from the local county of the timeshare developer. Annual county or state property taxes are not in our control. Sometimes they are refunded by the developer, and sometimes they are not. The timeshare developer is transferring 2 contracts and they may not want to be liable for those property taxes. We have requested a negotiation for them, but either way your 2 timeshare contracts have been terminated from your name. 

  I have attached the transfer and qui claims deeds to tis response.

  Additionally we have been working with *** Credit Counselors for coordinate with any debt collectors and accounts being reported on your consumer reports.

  At this time we believe to have provided a great service and are still assisting you with nay of these last incidentals. There is no refund in order and we do hope to work with you in solving any issues. We have always been there for you and have provided updates and correspondence. Please contact the client updates team. They are available Monday through Friday from 9AM-5PM. They do schedule appointments so the case managers can e prepared and are able to focus on you and your account. ************

  Customer Answer

  Date: 11/27/2023

  We were told by **************** that once we signed with them no fees were due or would be incurred. We could not use them therefore, we should not pay fees. I wish to have them deleted. I am also unable to print or view these pdf's. I need them in word form.

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20842977
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/01/2024

  We have completed services for this client.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 20842977
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 4/17/2024 12:44:31 AM
  The additional information is that we received a letter and telephone message from *************************** stating that the timeshares were transferred out of our name and that the transfers were attached.  In Feb 2024 I spoke with *************************** and followed an email regarding our conversation on Mar 8, 2024.  We requested verification that this was true and that the tax situation was resolved.  We waited weeks until just recently in the end of March 2024 we were told it would be a little that it would be longer. Then just on March 13, 2024 we were told that this was not accepted by Blue Tree.  I had to find this out from the collection agency representative, *** and confirmed by *** at CConsulting.  This is entirely different than what we we told in writing, by message and by telephone calls with Consumer Consulting.  This matter is not resolved. I have lied to repeatedly and you only have a snapshot of what has happened since we gave them $3800.  We have been sent to the collection agency, first time in over 50 years.  I believe we are being discriminated against, lied to and certainly misrepresented.  I would like a formal response to bring this to a resolution.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/07/2024

  This is the two deeds transferring the timeshares out of the clients name, and a settlement offer form the debt collector. The client does not have a timeshare, and the final stages of the collection account has been filed for violations of FDCPA, and will be closed if it hasn't already.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 8th 2022 i signed on with ************************* to help get out of my timeshare. Months have gone by and it seems the company is dissolved, *******'s email is non existent, **** does not answer phone calls or return emails. I would very much want to be refunded my 2850$us.

  Business Response

  Date: 12/09/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: ****************
  *****,
  We have recently called you to set an appointment. We have checked out calling system and do not see your call. Please use our main number for support which is ************.
  OUr online portal system allows for you to see disputes, and directly message the tea for questions, or assistance. I checked our system and I don't see any missed calls or emails from you or ****** in months. However, outside of our emails updates you should have had calls updates.
  There has been many letters sent but we have not received any correspondence from you. Keep in mind you received the responses first. We are also waiting for some additional documents. ***** our credit manager has requests your help many times. Can we please set up a time for MOnday to ghet on the same page?
  We want more than anything to deliver you success and ensure you are protected and stress free for this timeshare and more. Please email at **************** for some times MOnday 11:30AM.12PM, 4:PM, or 5:30 PM EST?

  Business Response

  Date: 12/09/2022

  ***Document Attached***
  Case file and disputes working *****************************************************
  See Attachment/File: alainepitrecasefilesworked.png