We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Testing Center

The Institute of Financial Operations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Testing Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I renewed my certification in June 2023, I paid the fee of $175 and I have not received my renewed certification. The business is non-responsive via email, the site has not been updated since 2023 and the phones does not ring its a busy signal.I am suppose to have a professional certification that is on my resume but I do not know if this business is still open and I have not received my certification.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************* was invoiced $3,275.00 for a 1 year membership at IFO (Institute of Financial Operations) on 11.5.2023. Since this invoice was paid, IFO has been unresponsive to any calls and inquiries. Their website has not been updated since ******* which demonstrates this company was not functioning when we were invoiced for our 1 year membership. I am requesting a full refund.

  • Initial Complaint

    Date:05/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company I work for paid for a study manual (around $200) and then paid for an exam ($395) so I could receive my certification for the Accounts Payable Professional certificate. It took over a month of constant calling and emailing in order for me to receive a date for my exam (December 2023). Once the exam was taken I was supposed to received my certificate within a month (end of January) and we are now going into June ******************************************************************* what my next step needs to be to receive it. The activity of the Institute of Financial Operations is appalling and fraudulent, they are more than happy to accept payments but refuse to provide any of kind of service or response.

    Customer Answer

    Date: 05/30/2024

    Attached is the receipt showing how much was paid for the test, certification, and the certificate itself.

     

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment in the amount of $300.00, check #****, dated 12/20/2022 was issued to The Institute of Financial Operations. Payment was issued at the member pricing for the application fee of $25.00 and $275.00 **** exam fee. The exam was scheduled to be taken in Fall 2023. The company allows a one time exam date date change. Calls and e-mails were sent to change the exam date to Spring 2024. Prior to taking the exam, approximately one month prior to the test dates I should have received an e-mail to schedule a date and time to take the exam. I did not receive communication from the company to schedule a date and time to take the exam in Fall 2023 or Spring 2024. I've made several attempts to contact The Institute of Financial Operations. The most recent e-mail that was sent on April 9, 2024 returned undeliverable. I also left a voice message with no return call or correspondence. I've even checked my spam e-mails just in case it was missed but nothing received.

  • Initial Complaint

    Date:06/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is time for me to renew my professional certification by 6/30/2023 and I have sent the vendor an email on 6/6/2023 and on 6/12/2023 no one has responded. I have called the merchant 9 times and left two voicemails but no one is responding. I need to get in touch with someone in order to renew my certification.

The Institute of Financial Operations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.