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Business Profile

Spa

Fusions Esthetics Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been to this established a few times to receive treatments by the DOCTOR and have never had an issue always had amazing results. This time around I was told that the ** is on vacation and has trained a nurse practitioner who will be doing the treatments. I went in on my appointment 9/6 for my treatment very busy day snd waited quite a long time. met with the np who took notes and kept referring to my treatment as ***** (which I'm not getting because that does not work on me AT ALL). After chatting with her she stepped out and came back a little while later with the tray of syringes (which she did not draw herself) and I noticed that there were NOT as many syringes as I'm used to (which would imply ***** because ***** would be less syringes). I was verbal about my observation and went over that ***** does not take on me, she left the room with the tray, came back with the same thing. The np gave me my treatments and I left. I noticed after a 10 days still no changes of ANY kind, I called and was told that the ** is still away and the np would not be available at the 2 week **** (which would be 9/20 so we made an appointment for the following week 9/27 to access and fix. I get to my appointment on 9/27 it was agreed that there were no changes no results and she was starting give me the run around. I was told they are out of ******* (which is what I was supposed to get) she can't help me I have to speak to the owner who is not in the country. It was one excuse after another. I just want my money back. This entire process was a nightmare. They should not have this woman doing treatments, not even sure if she is licensed. She left bruises all over my face. I NEVER had this experience with the **. Please help me.

    Business Response

    Date: 10/15/2025

    to advise it was addressed and resolved with the client. 

    Customer Answer

    Date: 10/16/2025

    ---------- Forwarded message ---------
    From: ***** ***** <*************************************************************************************************************>
    Date: Tue, Oct 14, 2025 at 7:46 PM
    Subject: 81197839A9908
    To: ******************************************************************************************************************************************************* <*******************************************************************************************************************************************************>


    This is regarding a complaint I filed against Fusion Aesthetics. I received a refund on 10/13/2025. Thank you for your help.

    Yahoo Mail: Search, Organize, Conquer

  • Initial Complaint

    Date:01/13/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want report this business for they services and l want report an services that l have from this business that was not good am not happy and not satisfy this treatment that l get have not the value and they don't want to repair the problem and refund any money that l paid l paid ****** for an quimical peel and l have my face worst and damaged

Fusions Esthetics Spas is NOT a BBB Accredited Business.

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