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Business Profile

Software Testing

Simform LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Simform LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Simform LLC as a software development vendor to build key components of my SaaS platform. Their sales team made several critical representations that heavily influenced my decision to sign a contract, including:That they had previously worked with a major optical tech company (later confirmed false by that company),That they were one of only 25 companies worldwide certified by *** to build SaaS applications (no such certification exists, and this claim could not be substantiated),That they had deep expertise in healthcare and **************** on AWS infrastructure (not supported by **** partner directory or project outcomes).I signed a *************** Agreement and paid over $45,000 based on these representations and a defined scope of ***** hours. However:Simform later claimed the project required over ***** hours, a 58% overage, with no written change order or approval.They missed every delivery deadline, including a March 21st e-commerce demo, despite promising to pause billing until that milestone.When I requested an audit of their timesheets due to suspicious billing entries (e.g., overlapping internal meetings billed by multiple developers), they abandoned the audit and refused to clarify.Several key features remain incomplete or broken, including patient management flows, password reset functionality, and virtual try-on modules.I raised these issues repeatedly. Rather than address my concerns, Simform continued billing and dismissed my complaints.This experience has caused not only financial loss, but also significant delays to my business launch and damage to investor relationships.I am seeking a full refund of $45,000 and formal acknowledgment from Simform that the contract is rescinded due to fraudulent inducement and material breach. I have already filed complaints with the *** and I am considering further legal action. My primary goal is accountability and refund so that no other small business falls into a similar trap.

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