Business ProfileforPort Canaveral Shuttle Connection

We booked with this company back in early December for transportation for 4 from *************** to Port Canaveral Hotel for our cruise on January 22nd. We also booked our return transportation with them as well after we got off the ship. The original confirmation was incorrect, so I contacted them to get it fixed. The return conformation was now incorrect so I contacted them again and was told that they could not pick us up at our hotel, so I asked for a full refund to book elsewhere. I was then contacted by a guy named ****** who said he was the owner and that they would pick us up on the return and get us back to the airport. We fly into *******, and we can't find anyone at Ground Transportation. We call the company to get more information and get an answering machine that will not allow us to leave a message. We walked around the Ground Transportation area and ran into an elderly couple who had been waiting for over an hour and a half for this company as well. We decided to wait 30 minutes before we made other plans. After hearing all the horror stories from other travelers and reading the reviews I see this is a pattern for this company to scam people out of their money.