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Business Profile

Security Cameras

OTC Security Cameras Installation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

This profile includes complaints for OTC Security Cameras Installation's headquarters and its corporate-owned locations. To view all corporate locations, see

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OTC Security Cameras Installation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Work began June 14, 2025 Amount paid: $200 deposit (refunded July 3, 2025)Total cost of project: $2,053.92 Nature of the dispute:On June 14, 2025, technicians from OTC began installing a new security camera system by removing our existing system. During the process, one technician caused a water line break in the attic by walking without proper lighting or equipment. This was acknowledged as technician error by *** and their insurance. The resulting water intrusion caused major damage. Large portions of ceiling had to be removed from our home and garage. Interior and exterior walls and personal belongings were also affected.Repairs were delayed for over five weeks because *** did not report the damage to their insurance promptly and initially withheld contact info. During this time, **** Di Pardi (owner and sales manager) stated he would take care of us once repairs were done. He agreed to provide new cameras at no charge and send a revised quote for labor only. Despite requesting it on three separate calls, the quote was never provided.Once we informed **** repairs were complete and asked to resume work, he refunded the $200 deposit on July 3 without our consent. Since then, he has ignored all calls and texts and now denies agreeing to complete the job, despite a phone call to my husband (which I witnessed) where he said clearly he would follow through.Attempts to resolve:Texts sent: June 18, 23, 24, 25; July 3, 14, 15, 21 Calls made: June 14, 15, 18, 19, 20, 23, 24, 25; July 3, 14 In our final message, we even offered to help cover some of the camera cost if needed. No response.Desired resolution:We have hired another company. We are requesting reimbursement for:Replacement of our system Repair of ***** left with holes Costs incurred to complete installation elsewhere

      Business Response

      Date: 08/07/2025

      The incident happened fairly in the beggining of installation on 06/14/2025 (saturday). First old wiring was removed to be replaced by new wiring. When technician went up to the attic to begin running new wiring, he accidentally stepped in a piece of plywood and so happpens that underneath that plywood was an old brittle water line which errupted. As soon as it happened the waterline was shut off and my technician called me. As soon as I got the phone call, I called a damage restoration company, a plumber, and an electrician to go onsite asap. As my technicians were cleaning up the garage, where a 5x4' part of the ceiling had fallen due to the water leak, the restoration company arrived and began their process of drying up the affected areas with their proper equipment, the plumber arrived and began fixing the damaged pipe, and the electrician arrived to inspect any electrical damage done. On that same day, everything was cleaned up, the electrician determined everything was fine (just reccommended replacing old/outdated electrical equipment), and plumber fixed the pipe. The water damage restoration company said to wait 3-5 days for drying to complete. On 06/17 I contacted the insurance company, made the claim and the general adjuster got in contact with me on 06/18 to complete filing the claim. The water damage restoration company advised to wait up to 5 days before assesing the complete damage as everything needed to dry up first. After that time the homeowners claimed nothing was drying up, so I started contacting several companies for estimates on the damage as per my claims adjuster. It took several days for companies to head out due to their schedules. After receiving 3 different estimates, we realized the cost to repair was higher than expected, so my claims adjuster advised to get incontact directly with the homeowner so they could choose a company of their liking. After that, the homeowners had direct contact with insurance company to resolve the claim. The insurance company send a adjuster to the property and from there on they came to an agreement on the amount to be paid.The homeowners received $13,509.06 in damages and we got reimbursed $2,079.00 for the electrician, plumber, and water damage restoration company. After speaking to the homeowner ******* *********, he stated they went with a quote for about $6,000.00 and got all repairs done. We never agreed on providing any free equipment or installation. We refunded the deposit and let them know we would no longer be doing business with them after the incident. The homeowners got compensated for the damages and signed a release form from the insurance company. 

      Customer Answer

      Date: 08/13/2025

       
      Complaint: 23672215

      I am rejecting this response.

      The businesss response contains multiple false statements, omissions, and mischaracterizations contradicted by documented facts, witness accounts, and statements from their own insurance company.


      Property Damage: The claim that only a 5x4 section of the garage ceiling was damaged is false. The garage ceiling section replaced exceeded 10x10 feet, the interior ceiling replacement exceeded 10x10 feet, and an entire interior wall was replaced. Additional damage occurred to exterior wall sections and personal property.
      Licensure: Neither **** ** Pardi nor any of his entities (OTC123, Weiss Di Pardi Inc., ****************) hold the Florida EF, EG, EC, or ER electrical contractor license required for low voltage alarm or camera installation, as confirmed by the Florida DBPR. He verbally claimed to be licensed during the sales process, which is a misrepresentation under Florida law. Operating without this license is unlawful under Florida Statutes Chapter 489.
      Insurance Delays: The businesss own insurer confirmed Mr. ** Pardi failed to promptly notify them and failed to respond to outreach, causing significant delays. Repairs were postponed for over five weeks, leaving our home in a compromised state.
      Failure to Inspect: Mr. ** Pardi did not personally inspect the damage until approximately one week after the incident.
      Cost of Repairs: The business falsely stated we reported repairs cost about $6,000. We never provided any such figure.
      Release Form: The insurance release signed was to release the insurer and insured from liability for damages caused by negligence. It did not release the business from its contractual obligation to complete the installation work already started.
      Commitment to Complete Work: In a call to my husband, which I overheard, Mr. ** Pardi agreed to provide cameras at no cost and to charge only for labor once repairs were complete. He agreed to issue a revised quote reflecting labor-only charges. We requested this quote three times by phone, but it was never provided.
      Abandonment of Project: On July 3, 2025, upon notifying the business that repairs were complete, they refunded our $200 deposit without explanation and without telling us they would not finish the job. Calls on July 14, 15, and 21 were ignored, and texts have gone unanswered since July 15.
      Current Status: Camera locations remain open and unsecured. We have hired another company to replace the system, but due to scheduling backlogs, this has not yet been done.


      The business caused significant damage through negligence, misrepresented its licensing status, delayed insurance notification, failed to honor verbal agreements, and abandoned the project. We withheld escalation to give them an opportunity to make it right. Their response confirms they will not. We will be reporting this matter to the Florida ****, *****, ********************************, Hillsborough County Contractor Licensing, and the *****************************************

    OTC Security Cameras Installation is NOT a BBB Accredited Business.

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