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Business Profile

Restaurants

Buca DI Beppo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Buca DI Beppo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buca DI Beppo has 44 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 100 dollar gift card and Bucca di Beppo closed abruptly in my area and there are no other locations that are close.

    • Initial Complaint

      Date:05/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted a graduation banquets dinner at Buca di Beppo - *************************** *********************************************** for May 2nd 2025 from 6-8PM. During the process of establishing the contract I was advised we would have a semi-private room that would allow for a multiple tables including a table for gifts and space for large balloon decoration for photo opportunities. Along with the assigned space, I was told that a semi private space would afford for an intimate and private experience that we could celebrate and share stories together about the graduates (twins), especially since they didnt get to have a high school graduation experience due to COViD. Throughout the lead up to the dinner, I was assured that we would have the expected set up. At the time of the dinner, we were seated at 1 long table immediately next to another dinner party and there was 2 additional dinner parties in the same room with a total of 6 tables and booths. We were not provided the additional space for gifts, no space for balloon pictures and it was definitely not semi-private. Throughout the dinner, the group immediately next to us (less than two feet away) were extremely loud, yelling and laughing and bumping into our chairs from behind. I communicated immediately upon being seated that this was not what we contracted and sent several communications to the sales *** (which went unanswered for over a week). The server had the store shift manager come to talk with me and he advised this is what was available and that there was nothing they could do. Being mindful of the time and travel that our family made to be at the graduation dinner, I had no choice but to continue with the meal. At the end of the dinner we requested the remaining food to be packed to go and was told they do not allow this and the servers leaned over and said to my wife that is how the get you with reservation banquet meals. After spending $985 on dinner, I was shocked and disgusted with the experience.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $50 gift card for Christmas . Since then the numbers on the card have faded, as it is made of out of cardboard. I tried using it and the because it could not be read the manager said there was nothing they could do and i loose out on the $50. This is unfair, as $50 is alot to loose out on for a family.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We dined at the location in ***********, ******* and had a terrible experience. We waited for nearly an hour for our food to be prepared, and because we werent even given house bread at the time, we came to a point to have them switch our order to go rather than to dine there given the terrible experience. In addition, the food quality was not good at all. Ive been to the Bucca Di Beppo in *******, where I reside, and this was nothing like it. So much so that myself and a family member are currently feeling sick, with a lot of stomach issues. Given the circumstances, we would appreciate a full refund.

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received $50 Buca di Beppo physical gift card. So I decided to order a large spicy chicken rigatoni and attempted to pay with my gift card. When I removed the security strip for the PIN, the code smeared. I called the restaurant and they said they couldn't help me. The website for the gift card has a "403 Forbidden" error message. ******************************************************************************************

    • Initial Complaint

      Date:01/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received two(2) $25.00 gift cards for Fathers day 2024. They are for Bucca di Beppo resturaunt. The week I received my cards, Bucca Di Beppo filed bankruptsy, and my local resturaunt closed suddenly. There is no Bucca Di Beppo with a 100 plus mile radius from my home. We tried emailng corporate for a refund but have not heard from anyone. I'm 71 years old and do not travel far from my home area.

      Customer Answer

      Date: 01/20/2025

      I have not heard fom Buca Di Beppo since I filed the compaint.

    • Initial Complaint

      Date:11/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order to be delivered today at 12:30. My order has not been delivered and I have received no communication beyond the original order confirmation. I've been trying to call for over an hour but no one ever answers and my calls eventually get dumped into voicemail.

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a buca gift card with $13.96 remaining..I need to be refunded as all bucas in my area have closed

    • Initial Complaint

      Date:10/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 4 25 dollar gift cards from Buca di Beppo that is now bankrupt and no restaurants in my area are open. I've emailed the company but no reply. I would simply like my 100 dollars refunded.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order for the Buca di Beppo location in *********** on September 29 2024. When I arrived to the location to pickup my order they were closed due to maintenence. I called the next day to receive a refund for my order and was told the refund would be issued. A week went by no refund and I called again and sent email on there website. Two weeks by and I called again and was told they changed *********** and to give it a few more days. Three weeks by and I called and they took my information down and was told some would call me. I called again almost a month later and the manager is too busy to talk.

    Buca DI Beppo is NOT a BBB Accredited Business.

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