Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business says that I owe for damages, and will not send me supporting proof. Such as pictures, and they will not respond in timely manner. They added a late fee, after they said I had 15 days to dispute, it hasn't been 15 days. And I have disputed, they just haven't sent me proof of damages.

  Business Response

  Date: 11/04/2024

  The tenant was provided an itemized estimate for the repairs. She then filed her dispute on October 25, 2024. On October 28, 2024,team member **** responded to the tenant. On October 31, 2024, Zhai sent the tenant another email explaining the charges and provided pictures explaining the charges. She also linked the ****** Drive folder with the remaining pictures from the move-out inspection. The additional $50 was for landscaping as the yard was left overgrown at time of move out.  Additionally, the tenant paid the outstanding balance for the damages. 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Realty Medics is making up bogus charges to keep my deposit. I moved out with military orders at the end of August 2024. I recieved a bill of $1900 for "damages". I am not contesting the poor craftsmanship in the house but I'm being charged $360 for a cleaning fee and when I recieved more detailed pictures from Realty Medics of why a cleaning fee was assesed the pictures they sent me were of the wrong house alltogether. Also, there is a $1400 for paint repair which by looking at the photots, it does not warrant that type of charge. They are upcharging me on anything and everything to keep my deposit. This is a bad business to use. They have made up bogus claims. Zhai ******** the Inspection Coordinator, dosen't send the right information and I can provide the pictures to show that they tack on whatever they want to upcharge customers. - ************************************************************************ This is the link to pictures that are not even of the house I rented.

  Business Response

  Date: 10/25/2024

  The tenant moved into a brand new house in October 2023, and moved out on September 2024. Zhai incorrectly sent photographs of a different house,but that does not change the condition of the property he rented at the time he vacated.

  Here is the move-in inspection report that reflect the condition of the brand new house when he moved in (***********************************************************************************************************************)

  Here is the inspection report taken after he moved out of the property (************************************************************************************************************************)

  As you can see, there is damage to the property beyond normal wear and tear for a 12-month occupancy.  The property was not cleaned or left in the condition as required by the lease,and he was charged accordingly.  I have attached the estimate and the Notice of Intent to Impose Claims on Security Deposit for your review. 

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant for ****************************************************** for a year and the home was absolutely disgusting when I first moved in. There were stains all over the doors, lizards inside the home, lizard ***** matter, spiders, dirt. The grass was uncut, the exterior of the home was unkept AFTER we toured the home. The filters for the refridgerator, A/C and all else were not replaced. We spent the first couple of days at the home with a smoke alarm that needed replacement for batteries. Yet, we moved in and decided that we were going to give the Realty Medics the benefit of the doubt. We were wrong to do so. When we moved out, we got professional cleaning done and was told that we were allowed to choose our own professional cleaners. Still, we were charged $300-$400 for professional cleaning. We were also charged to replace blinds in the home. We were told it was because there were stains on the baseboards and doors.. Keep in mind, the home was DIRTY when we moved in. When we moved out, there may have been stains that were before our time. Some of the blinds did NOT need replacement. One of them for example, just needed to slightly tapped back into place (because we were dusting them before move out). They charged us for other blinds that were VERY minor cosmetic defects. For a property management to be so microscopic during MOVE OUT, and NOT MOVE IN, it's quite ironic. The ** also did not work for the last week of our move. Could you imagine moving out in the Florida heat with NO AC? We wanted to get maintainece to come fix it but couldn't because we were told that if they found out that nothing was really wrong with it, then we'd be charged another $200. We were already dealing with another charge from The Realty Medics of approximately $200 for AC issues. The ENTIRE year of my tenure, there was random white stuff spewing out off all of the vents. I've attempted to report the issue and maintainece charged me for it. I'm extremely disappointed by the **********************.

  Business Response

  Date: 10/04/2024

  Here is the move-in inspection report that reflects the condition of the property prior to the tenant moving in. (https://my.snapinspect.com/WebInspection/GetWebInspection/47494?code=1gN6P37pkkhzF8j5JE1Isgy9jRWzbjyNgQK3JOsw5Rr1PoPUEh).  As you can see, none of the conditions she mentioned are present.

  Here is also the move-out inspection https://my.snapinspect.com/WebInspection/GetWebInspection/217079?code=uNzRNyM3wGxocWoIY5wudfBmThPWPWnxd3tQHSOP1q4dEKJ9tB . You can see the damage to the blinds and unfortunately you cannot replace just individual slats. Admittedly, there were some charges incorrectly applied and she was refunded $170 for the air filter and a portion of the cleaning (see attached). 

  Regarding the $200 for the air conditioning issue, that is not an accurate representation of what happened. She submitted two work orders for the air conditioning in October and November 2023. In October, the vendor went out and conducted a full tune-up on the HVAC system, and it was in working condition. One month later, after the second work order was submitted, a vendor was dispatched again. But the system was in normal, working condition and the tenant was charged $149 for the trip charge.

  Regarding the last air conditioning situation, a work order was submitted May 27 at 0108. Our team responded the next business day on May 28, at 1207, and provided troubleshooting measures.  After not receiving a reply from the tenant, our team contacted them on May 31, at 344pm, to follow-up. The tenant texted back they were able to troubleshoot the issue and the work order was closed.  I am not sure how they were without air conditioning for the last week when her text message said troubleshooting worked (see attached).  

  Additionally, the tenant’s lease states they will replace the air conditioning filter and clean out the drain line every 30 days.  Many tenants do not follow these instructions and it creates problems with the HVAC system.  Cases like this are why we send troubleshooting instructions first, because minor troubleshooting resolved the issue. We advise tenants that if minor troubleshooting resolves the issue, or there is no issue, they will be charged for the vendor’s trip charge, like she was previously.

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from Realty Medics from July 15th 2023 to July 15th 2024. I moved out on July 15th 2024 putting the key in the lock box on the door. I had paid to have the unit professionally cleaned and paid to have the unit professionally carpet cleaned. I left the apartment in better condition than when I moved in. The owner of the unit entered the unit days after me moving out. Realty Medics sent someone to do a move out inspection on July 29th. 14 days after I had moved out and after 3rd and 4th parties had entered my unit. Their move out inspection claims, damages beyond wear and tear. They simply don't exist. They sent pictures of previous bad paint job cover-*** from repairs from previous people. And claimed a charge for a closet door. Being off track in the closet door was off track when I moved in. I was able to fix it for a period of time but eventually it came off track again and I didn't have tools to fix it at the time of leaving because I had already moved all my tools out. Realty Medics then sent me an itemized list of repairs only stating walls needed painting and repairs and charged $400 for the repairs. I don't think this is legal as third and fourth parties ****** move out and if there were any damages they caused those damages cuz there were none when I moved out. But that being said, they never allowed me to dispute the claims and have already instructed a third party company called obligo to take money directly out of my bank account. I have requested documentation and information and they have not provided it. These are fraudulent claims.

  Business Response

  Date: 08/19/2024

  I am not sure on what information ******* is basing his claim that the inspection did not occur until 14 days later, but it is inaccurate. He moved out on July 15, 2024, and our inspector was at the property that same afternoon, on July 15, 2024, to complete the move out inspection.

  As you can see when comparing the move in inspection report completed on May 31, 2023 (***********************************************************************************************************************)to the move-out inspection report completed on July 15, 2024 (************************************************************************************************************************ ) there are multiple areas in the bedroom where there are now large patches that did not exist prior to his occupancy. You will also notice prior to his occupancy, the closet door was installed properly and he even admits in his complaint that he did not have the tools to repair the door before moving out. Additionally, the move-in checklist he completed does not support his claim the closet was broken when he moved in (see attached). On August 1, 2024, he was sent via certified mail a Notice of Intention to Impose Claim on Security Deposit (attached). I have also attached the repair estimate. If he wants to dispute the claims he needs to follow proper procedure and notify the appropriate parties as we have not received any notice of dispute. However, he was charged accordingly for damage he inflicted upon the property during his occupancy.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22154464
  
  I am rejecting this response because:

   

  Whom ever responded clearly doesn't know the situation. But thanks for the Move in pictures to prove as I said from the beginning. I left the place in better shape then when I moved in. Seriously please someone take the time to look at the pictures. It even says not picture ready. And not acceptable. Can see all the same damages and bad patch jobs. Can see scuff marks on walls.. garage door scuffed up. Closet door are not assembled. And to be clear a closet door that was off track when I moved in yes after fixing several times over the year I was there.. did in fact fall off again and I could rig it again as I didn't have tools. (I had already moved out all my stuff) I think is pretty fair to call that normal wear and tear. Because I'm not a professional closet door repair man and couldn't fix it over and over. It was the same.oroblem when I moved in. I just delt with it. 

  In my move in report I clearly mark every room (NP)" Needs paint"so thank you for again proving my point. You bill was for the closet door (normal wear and tear due to it being faulty to begin with) and "Drywall repair" is not noted anywhere or shown besides existing dry wall repairs "Painting walls" which they need already existed. The hole was preexisting, the blue stain in carpet was pre existing. The scuff marks were pre existing and bad paint match cover *** were pre existing. You can see by comparing the two sets of photo shoots they submitted. 1 prior to move in and the ones from after (the photos are dated 7/29/2024) 14 days after I moved out and after 3rd and 4th parties had entered the unit(not the Move out inspector). 

  This is a horrible way to operate a company. Trying to push off repairs or bad repairs on to great tenants. I would be curious if the prior tenant was charged for similar/ same repairs. And they were just done poorly. So the company seems to be attempting to double dip on "damages".. 

  They have already charged me money for the fraudulent repairs. 

  I have communicated too many times since my move out. For them to claim I haven't disputed their charges. (Emails,chats,phone calls) They are scammers.

  I hope people do their research and hire a professional photographer to document move in and move out. And read the crazy contracts carefully. Realty Medics is a bad apple. 

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/18/2024

  The situation has not changed. The tenants original complaint claimed the move-out inspection was not completed until 14 days later. That is untrue. He claimed 3rd and 4th parties entered the unit between his move-out and our inspection, also untrue. He claimed the door was damaged at move-in and during tenancy, yet he did not mention that on the check list he completed, the move-in inspection report reflects a functioning door and no maintenance work orders were submitted during his tenancy regarding the door being broken.

  He did note needs paint on his move-in checklist, but he also moved in without touring the property and signed a Sight Unseen Addendum.  The paint at the time of move-in was of good quality.

  I implore the BBB representative to simply review the before and after pictures.  There are patches and/ or holes that were unpainted in both the living room above the sliding door, as well as in one of the bedrooms.  He was only charged the painting that occurred as a result of the damage he inflicted, and the unpainted patches. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22154464
  
  I am rejecting this response because:

  Again I left the property in better condition than when I moved in. and yes I moved in "sight unseen" that doesn't however make me responsible for existing damages. The poor paint repairs existed prior to my move in. As noted in move in inspection. And no I didn't request them to paint while I was living there. 

  As far as the lie that no 3rd party entered the property prior to when the move out inspection/pictures were taken. It can be proven I will attach photos of the owners Vehicle parked in the driveway on July 17th around 2pm.  Again July 23rd I believe around 3pm. I drove by both days after work. I will also attach screenshots of the owner messaging me prior to the end of my lease trying to move back into the unit. He also texted me the day I moved out July 15 2024 to make sure I was out so he could go in. And he did. 

  I have a full video I took of entire unit 10min before I put the key in the lockbox on the front door. 

   

  These people are scammers. And probably get away with it a lot. But not with me. 

   

  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/04/2024

  We have already shared the inspection reports with detailed pictures from both before he moved in and the same day he moved out, on July 15, 2024.  The move-out inspection was completed July 15, 2024. The owner being at the property on July 17, 2024, has nothing to do with the fact the inspection was done 2 days prior, on July 15th,and documented the condition the tenant left the property.  He is continuing to dispute the charges based on people being in the unit after him when those people were in the unit AFTER the inspection was completed, and the pictures were taken. The tenant was not at the house on the afternoon of July 15th, 2024, when our inspector was there to complete the move-out inspection.

  I have disproved all of his claims, at least the ones relevant to the issue at hand.  He continues to dispute our replies because of people being in the unit after ****** does not matter who was in the unit after him because nobody was in the unit between when he moved out and our inspector arrived to conduct the move-out inspection.  Additionally, he never contested the claims made against his deposit via the proper legal channels.  I do not know what more Better Business Bureau wants in regards to this complaint.
  

  
  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22154464
  
  I am rejecting this response because:

  The move out inspection wasn't done prior to owner entering unit. That is a lie. 

  Yes the photos I took on the 17th show him already in the unit. But that is after I was told by neighbors the owner came and was in the unit the same day I left. The move out inspection was not done prior to the owner entering the unit. Needless to say but all damages claimed were preexisting. (Besides) The malfunctioning closet door being off the hinge or slide. It was on when moved in but not functioning properly. And kept falling off so I just left off while we lived there. 

  All paint needed and or patches existed at my time of move in. That is in fact shown in their own provided before pictures if you look close enough. 

  I don't care anymore. Realty Medics is a joke of a company. Tried to scam me and I outted them for it. No integrity. I believe it was someone's mistake allowed the owner to convince them to enter the unit. Which I know personally he wanted in as soon as I moved out. As he had lost his other residence. I also know he wanted to rip out all the carpets and flooring and renovate the unit. I assume this was an attempt to get some of that paid for. 

  I really don't know. It's very confusing. I never was late on a payment. I honored my entire lease. I jumped thru all the hoops in the crazy contracts to move out. And I left the place better than when I moved in.  Greed and lies trying to cover ones behind can cause people to do abnormal thing. 

   

  Realty Medics will never get business from me or anyone I can warn. 

   

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is in regards to a fraudulent attempt to retain the security deposit on a rental property located at *****************************************************************************. Realty Medics received an invoice for an amount just under my security deposit from a third party repair company "Certified Repairs." This appears to be collusion between Realty Medics and Certified Repairs to falsify the damages of the rental to retain my deposit. We followed the move out instruction and exceeded the terms of the rental agreement upon exit and were not allowed to be at the walk thru. Realty Medics presented me with pictures of routine scuffs to the walls and is attempting to charge me to paint the interior. The walls were flat construction paint. No negligent damage was noted to warrant us from paying for any portion of the painting of the interior. It was as stated in rental contract "****** will quietly yield up the property in as good and rentable condition in all respects, except reasonable wear and tear, the condition in which the property was initially occupied by the Tenant." Furthermore, *** the lease " The Tenant shall, however, have permission to hang normal sized pictures on the interior walls of the property as long as single nail hangers are used (and not screw-in anchors) and also leaves the walls in good condition at the termination of the lease." We utilized pictures with peel and stick adhesive and 2 locations with a single nail. I did not agree to paint the interior upon signing the lease agreement and find this charge to be invalid. This house was completely rentable in the condition we left it and any cosmetic painting cost belongs to the owner. Furthermore beyond the rental agreement we paid for Professional Home cleaning and there is a charge beyond what was required in the agreement, receipt was provided. Also they are claiming to cracked fridge drawers. All drawers worked properly when we left and no pictures/ invoices have been presented to prove damage or replacement.

  Business Response

  Date: 07/12/2024

  The complainant moved into this brand new house in May 2022,and moved out in May 2024.  We agree the complainant complied with most of the terms of the lease and vacated the premises without issue. However, upon conducting the move-out inspection there were a few issues noted. Two of the refrigerator drawers were cracked and had to be customer ordered ($260, see attached photograph.)  One of the door stops was broken off of the baseboard ($5).  He was also charged a $150 cleaning fee for the front door and oven cleaning.  Upon review, a $150 credit will be issued for the cleaning fee. 

  Most of the $1,965 claim against the security deposit is related to the paint. Here is the move-in inspection report (************************************************************************************************************************). 

  As you can see in the move-out inspection report (************************************************************************************************************************ ) most of the walls have multiple scuffs and scratches.  He is correct that tenants are not responsible for wear and tear, but that is relative to multiple variables,including condition at move in, duration of tenancy, and extent of the damage.  Shelf life on paint is 5-7 years and this house was brand new when the complainant moved in. The scuffs and discoloration were more widespread than is normal for a two year occupancy on freshly painted walls. The owners should not be entirely responsible for repainting when the manner in which the walls were treated was outside of normal wear and tear. The cost to repaint the walls was split between the owner and the complainant, respectively.  

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 21965025
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ****

  Customer Answer

  Date: 08/09/2024

  The comment made that the shelf life of paint is X number of years is made with the assumption that you have a quality paint applied to the wall. This was a brand new house and the paint on the wall was a primer, a very cheap paint that when touched it absorb the contact. It was not a gloss, semi-gloss or a satin paint which would have been more durable. Again the cost to paint the inside the house is a cost that belongs to the owner not the renter. This was not agreed to in the rental agreement. There was no excessive damage to the walls, it was normal "wear and tear" which is in the agreement.

   

  Business Response

  Date: 09/18/2024

  Section 25 of the lease Mr. **** signed states, At the termination of said lease agreement, Tenant will quietly yield up the property in as good and rentable condition in all respects, except reasonable wear and tear, the condition in which the property was initially occupied by the Tenant. The scope and extent for which the walls were discolored prohibited the property from being rented in the condition he left it. He was charged accordingly.

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived At 2932 notrw same drive for approximately 4 years the unit was dirty during move unkept lawn and a chicken coup in the back work orders were slow to fix and I had A high turnover on rental agent reps. I stayed because that is what I could afford. I am A disabled female veteran raising two children and a first responder during ***** who resigned due to mental health reasons but I paid And have always paid my bills on time and consistently even when I was Forced to leave the unit I paid The amount requested but realty medics wanted more money even after they kept my security deposit when I cleaned The unit and provided the keys. My church family helped me as well but they wanted ***** for painting the unit which wasnt in the lease agreement please help me after 2 years of not living there they have sent my information to hunter war field and put my credit in ******* 2 years later marking my credit report in 2024. I owe Them nothing I paid Every rent and service the unit well. They shouldnt get away with treating disabled veterans this way! I disputed their outlandish charges with a letter at their request and never heard from them again. Please stop them *************************** USN veteran

  Business Response

  Date: 06/21/2024

  After reviewing the situation we will erase the outstanding balance of $1,881.00 and withdraw the submission to the collection agency. 

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our rental on 4/30/2024. We cleaned thoroughly & left with the home with only normal wear and tear except for an oil stain in the driveway that was our fault so I was willing to pay for those damages. However, we were charged an egregious amount for damages that were pre-existing, non-existent, or normal wear & tear. We were charged $300 to powerwash the front & back porches even though ALL of the grime was pre-existing & was documented & sent to them during my dispute. They denied me. They also charged me $120 to replace smoke detectors that were in completely new & working condition. I know this for a fact because the inspection was in May 2024 and we had a lease renewal inspection February 2024. Additionally, the batteries were NOT dead in the smoke detectors AND if they for some reason stopped working, that is NOT the responsibility of the tenant & is normal wear & tear. They charged me $80 to clean the kitchen ****************** even though they were clean. They charged me $120 to repaint and seal the baseboards in the garage and bathroom from water damage caused by the landlord for neglecting to complete a maintenance request for a leaking A/C unit. I disputed all of the aforementioned charges and they only agreed to return the $120 from the water damaged baseboards. I then was charged $719 through Obligo from The Realty Medics. When I reached out about this Zhai ********, The Realty Medics Inspection Coordinator, flat out LIED about a refund that they returned through ******. I reached out to ****** as she accused them of failing to refund me and they checked all of their records and received 0 communication from **** about any refund. She is a complete and total liar. I reached out 10/29/23 - got no response. Reached out 11/14/23 - no response. 11/22 got told I was refunded. Responded I did not. Was then told 12/26/24 Id get my $120 back. Still nothing. This company is disgusting, unprofessional, and criminal.

  Business Response

  Date: 06/12/2024

  Please see the attached PDF copy of an email chain between our team and Obligo.  Obligo acknowledges they received the funds from our team, but the tenant did not receive the funds until recently. 

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a house through this company from January 2022 to January 2024. It was a last minute move to the area because of work. The house had incomplete renovations, base boards not put on, walls not painted, messy. But we were desperate so we rented it. Two years later we move out and the company starts coming after us for over $2000. Saying we messed the house up. We sent pictures of before we moved in as well as after. They would drag things along then just say, no doesn't matter. We also paid them over $1800 in pet fees to cover things like the house smelling like "dog" which they want to charge almost $400 for. As well as things like saying some light bulbs were out and wanting to charge $340 for light bulbs. This company is unprofessional and in my opinion predatory. We have full documentation of the home before we moved in and after we moved out. Which the company refuses to acknowledge. They are just straight up liers and scammers. The photo files I have are too large to upload here. Please have a representative email me so that I can send them that way.

  Business Response

  Date: 04/10/2024

  ****** has been in communication with our team since February 29, 2024, regarding his disputes, with multiple emails being sent and received.  While he did provide pictures, most of the pictures he provided were not related to assessed damages. He stated he was charged $340 for light bulbs, but he was originally charged $132, and he received a portion of those funds back. Regarding the cost for the ozone treatment  the lease states, Tenant will be responsible for FULL replacement cost of carpet,walls, blinds, flooring or other items damaged in any way by pets, including odors. Tenant will also be responsible for any exterminating that *** be required because of pet(s). The signed Security Deposit Return Addendum states, "The entire premises are clean, regardless of the condition upon occupancy including, but not limited to the
  kitchen, bathrooms, closets, cabinets, ranges including drip pans, refrigerator, clean filter in A/C system, light
  bulbs/tubes in place and in working order, all windows and screens in place and in good condition and carpets
  have been professionally cleaned." He failed to comply with this requirement upon vacating. He will not receive a refund as there were adjustments made to the claims imposed and a partial refund was issued.  The remaining charges are valid.
  

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Realty Medics is not refunding my security deposit of $4,000.00 instead they are making all kinds of false accusation towards me. They have falsely accused me of not honoring my rental agreement, leaving the place dirty, and causing damages to the rental property. They increased by over $300.00 the rent drastically over the course of the time I lived there. Although they were receiving the monthly rent timely because it was being automatically deducted from my bank account, they did not want to renew my rental agreement. I have never been late with the rent. As a 80 year old senior citizen and needing my monies to live it is very heartbreaking to see that I am being taken advantage of in this manner. I am asking for your assistance please to help me get my monies refunded to me. This is so unfair and I am begging you to help me. This is causing me health issues, please intervene. Respectfully, *********************

  Business Response

  Date: 04/10/2024

  **************** moved into a brand new house in January 2021, and resided at the The Realty Medics managed property for three years.  He chose to not renew his lease and move out at the termination of his lease at the end of January, 2024. A property inspection was conducted before and after **************** resided at the property.

  Before: ***********************************************************************************************************************
  After: ************************************************************************************************************************
  
  During the move-out inspection multiple lease violations and damage were discovered.  The property was not cleaned and debris was left on the patio, in the laundry room, and in the garage.  The grout was discolored and there were multiple cracked tiles. The air filters were dirty and had not been replaced as required. There was damage to many of the walls as well as different paint colors on the walls that appeared to be attempts to touch up the walls, but were the wrong color.
  
  Rent was deducted each month because he established auto-payment through Appfolio, our tenant portal software. The Realty Medics do not have the ability to initiate rent payments from a tenants bank account,only the tenants can initiate payments.
  
  The lease states, Tenant is responsible for cleaning the property prior to move out, this includes kitchen appliances, bathrooms,closets and cabinets are clean and sanitary, all debris and trash removed and placed in property containers, and all hard surfaced floors cleaned. The carpets must be professionally cleaned (use of a machine from a store like ********** is not permitted) and the tenant must provide a receipt from the company that serviced the cleaning.  **************** failed to comply with the lease and was assessed a bill of $3,145 to remedy the damages and clean the property, of which, there is an outstanding balance of $1,052.75 after deducting his security deposit from the overall charges.
  
  Regarding the rental increases, the owners decide whether or not to increase the rent, and by how much. The owners also decide whether to renew the tenants lease, but in this case, **************** notified us via email on January 3, 2024, that he would not be renewing his lease.
  
  Im sorry that you are going through this, but the property was not left in a rentable condition and needed extensive cleaning and minor repairs.  Had the property been cleaned and returned to a condition similar to the one he found the property upon move in he would not have had claims imposed against his security deposit. 

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a new construction property from The Realty Medics for 12 months and moved out at the end of my lease on 1/31/24 due to personal reasons. On Feb. 26th I received a security claim letter over email stating over $2k in damage claims from repainting 10 walls, a ceiling, a door, cleaning every door in the house, replacing toilet seat, missing/ damaged window screens and additional misc. repairs. Of course I immediately mailed out a certified dispute letter against these charges which was received by their office Feb. 29th along with an email I sent to their company. I used a service called ****** which offered to "pay" the security deposit upon moving in for a small fee which I did. ****** immediately pays the Realty Medics the $1700 security deposit and then requires me to reimburse them directly. I've been in communication with ****** and they have pushed back the date they start to charge me until March 15th since there is an open dispute. I received an email response on Feb. 27th from the Realty Medics asking for pictures/ videos along with the amount I was willing to pay. I replied to that email offering $100 for a small paint touch up I could see being charged for and had sent over a ****** photo link with move in photos of the screens missing/ damaged along with move out videos of the entire interior being left clean and no damage. I called their office on March 8th for a follow up and was just told I'd be receiving an email later that day which I never got. I sent another email on March 11th and the response I got was the same email I got on Feb 27th asking for pictures and videos. Of course I sent them all over again but there is no reason for their "investigation" to take over 10 business days especially when I sent them clear evidence. I have made multiple attempts to resolve this over the last few weeks and have provided the Realty Medics with everything they've asked for, if this does not get resolved before I get charged I will take legal matters.

  Business Response

  Date: 04/05/2024

  We have reviewed the complaint, as well as the move in and move out inspection reports.  We have discovered some errors in the charges assessed and have emailed ************ to remedy the situation.