Reviews

Review Details

• Review fromVictoria B

  Date: 08/12/2025

  1 star
  This was the worst experience I have ever had with a rental company. Not only are they completely unresponsive, they rejected my application without getting any specific reason! There were no application requirements listed anywhere, so we assumed the standard 610+ credit score, no eviction history, and 3x the monthly rent and applied meeting this criteria. Rather than communicating or even answering the phone like adults, they sent a vague email and kept my application fee?? I should've known, when a $2149 3 bedroom townhome was vacant for months, something is fishy. DO NOT RENT WITH THIS COMPANY. AVOID! AVOID! AVOID! Liars, dishonest, no integrity, and certainly no accountability!!

  InTop Property Management LLC

  Date: 08/20/2025

  Dear ********,Were sorry to hear you were disappointed. All applications are processed fairly through a licensed third-party screening service, and for privacy and legal reasons, we are not able to disclose specific denial details. Application fees are non-refundable as they cover required credit and background checks, which is standard industry practice. We wish you the best in finding a home that meets your needs.

• Review fromChad L

  Date: 06/18/2025

  5 stars
  Our experience with InTop Property Management has been consistently outstanding, thanks in large part to the professionalism and responsiveness of their property manager, *****.Relocating from *******, we were understandably apprehensive about securing a rental property sight unseen. However, Jamies attentiveness and clear communication made the entire process seamless. From the initial inquiry through our move in, ***** was consistently courteous, detail-oriented, and willing to answer every question promptly, helping us feel confident in our decision.Throughout our tenancy, ***** remained highly responsive to our needs, any issue or request was met with professionalism and efficiency. Upon moving out, ***** conducted a walkthrough and provided us with the opportunity to address a few minor items to ensure we received our full deposit. This level of fairness and transparency was greatly appreciated.When we identified a new property managed by InTop that better suited our changing needs, ***** once again went above and beyond. He facilitated an early move in two weeks ahead of schedule so that we could avoid the stress of a same day move. This thoughtful accommodation made a significant difference for our family.InTop Property Management, under Jamies leadership, exemplifies what tenants hope for in a property management company: professionalism, flexibility, fairness, and a genuine commitment to tenant satisfaction. We highly recommend InTop to anyone seeking a well managed and customer focused rental *************

• Review fromIsabella L

  Date: 03/24/2025

  1 star
  Terrible ***************** Completely unprofessional. If you have a property, do not put them to manage, they literally do not care about the customer service of whoever is trying to rent or live in your property. ***** simply does not answer the phone calls, emails, text message. Do not count on them for anything.

  InTop Property Management LLC

  Date: 04/07/2025

  Hi ********,

  Thank you for your feedback. Were sorry to hear about your frustration and would like to sincerely apologize for any inconvenience youve experienced.
  We take customer service seriously and always strive to respond promptly and professionally. After reviewing our records, we found no email responses from your side and only one submitted application, which was unfortunately incomplete. We did not receive any follow-up communication or a completed application from you.
  We understand how important communication is during the rental process, and we are reviewing this situation internally to ensure nothing was missed. Please know that our team, including *****, is committed to supporting both owners and prospective tenants with professionalism and respect.
  If you are still interested in the property or have additional concerns, we welcome the opportunity to speak with you directly to clarify and assist however we can.
  Sincerely,

• Review fromDennis B

  Date: 09/20/2023

  1 star
  These people are unprofessional at best. They are very difficult to get ahold of on the phone and unresponsive when you do get them. My wife and I regret using them. Their first check to return our deposit BOUNCED. The second check was for $500 LESS with no accompanying documentation to explain it. Further attempts to contact them were ignored. We have decided to swallow the $500 loss just so we don’t have to deal with them ever again.

  InTop Property Management LLC

  Date: 10/03/2023

  Hi Daniel,

  We have previously emailed you to clarify that the $500 represents your non-refundable pet deposit, as clearly outlined in your signed lease agreement.

• Review fromBrett H

  Date: 06/23/2023

  1 star
  These people are the biggest crooks in the rental community. I cannot express enough how upset I am that I did not read these reviews myself prior to renting from these crooks. They are your best friend until its time to move out, not to mention they show up for inspections whenever they feel without warning. We left the house immaculate to say the least and did everything they asked for the next tenant. The kept more than half of our deposit stating the house required a lot of cleaning and landscaping. Jaime Hernandez, who unfortunately works for Intop gets paid to make sure the rent deposit is kept. He is their main crook. If you are reading these reviews, do yourself a favor and DO NOT RENT FROM THESE PEOPLE. Thank you!!!!

  InTop Property Management LLC

  Date: 10/03/2023

  Hi Brett,

  Upon your departure, we observed that the condition of the house was less than immaculate. Specifically, the window blinds and baseboards were covered in dust, the toilets were not properly cleaned, and there was damage to the toilet seat. Additionally, there were extensive areas of dead grass, with some spots where grass was entirely absent.
  It's important to note that when you initially moved into the property, it was in a pristine condition. As a tenant, it is your responsibility to maintain the house in a good and proper state. Therefore, we find it necessary to restore the property to its original condition.