We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Cino International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was working with a realtor to find a home to rent and this realtor reached out to this company and told them my scenario thatmy credit wasn't good but that I didn't have any rental evictions or any background or any problems with landlord and that I was willing to pay two months rent upfront The people said OK they'll be approved with the two months and they made me pay $100 fee for the application and then they came back and said nope that I'm denied because of the credit because they got another application and they decided to go with it. They misled me. I would've never filled out the application if they didn't tell me that was gonna be approved. As long as I pay two months rent I'm asking for my hundred dollars back.

    Business Response

    Date: 06/19/2025

    Hello BBB,
    We are a rental management company, and as part of our standard process, all applicants are required to submit a rental application for us to conduct a credit and background check. Please note that the application fee is not collected for profit—it is used solely to cover the cost of these third-party screening services.
    At the time of application, we received multiple applicants for the same property. After a thorough review of all submissions, the landlord selected another applicant with better credit score and history.
    It’s important to understand that submitting an application does not guarantee approval. Our system, AppFolio, clearly states during the application process that the application fee is non-refundable, and applicants must acknowledge this before submission.
    Thank you for your understanding.
    Best regards,

    Customer Answer

    Date: 06/23/2025

     

    Complaint: 23300955



    I am rejecting this response because: I was told I was approved before doing the application 



    Sincerely,



    Lindsey Merced

    Business Response

    Date: 06/23/2025

    All potential tenants are required to undergo a background check. We have informed them that if their credit score is not strong enough, they may offer a two-month security deposit to improve their chances of being approved. However, this does not guarantee approval. If multiple applicants apply at the same time, the landlord reserves the right to choose among them at their discretion.

Cino International, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.