Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for an apartment. I had to pay additional $100 for the holding fee for apartment I was applying for. If denied you are entitled to your 100$ holding fee to be returned. They have not. The company has lied numerous times stating they will refund my money. I disputed with my bank and the company took the money again. This is for ***************************** in ******* *******. Unprofessional service and people.

  Business Response

  Date: 12/18/2023

  Good afternoon, you have filed a complaint for the incorrect management company. We do not manage any properties the ****************. We only manage properties in ******** and *******.

  Please dismiss the case and report the correct company. If you have any questions please feel free to review our site or contact us at ************.

  Kind Regards

  Atrium Management Company

  *************************************************************

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atrium Management Company is seeking $2,574 in damages to a home I rented for 7 months. The invoices and photos they sent me as proof of these damages are showing general wear and tear and unnecessary expenses, such as, professional cleaning on a home that was already clean. I was charged for the entire repainting of the living, dining, kitchen, and hall of this vaulted ceiling home. In addition to taking our entire security deposit, they are seeking an additional $779. The largest expense they provided on the claim is the painting but the invoice they provided me doesn’t state the total cost of the painting. They have stated they will not approve my dispute. Attached are photos I took at move out.

  Business Response

  Date: 04/11/2023

  ******** and ****** ****** moved into **** ****** ****** on 6/15/2022 and moved out on 1/31/2023. Attached is a copy of their lease agreement and the security deposit claim form. In the lease agreement page 14 under move out requirements the following items were supposed to be completed and a copy of the receipt provided: professionally clean the entire home, professionally touch up paint any areas needed, professionally clean any carpet and tile flooring, professionally pressure clean driveway, sidewalks, porches, patios, pool deck, and pool enclosure, repair or have repaired any damage. The resident did not provide any receipts to Atrium and all of the charges against the deposit were necessary above normal wear and tear. We can provide copies of invoices and pictures of the home from our move out inspection. The resident did submit a dispute to Atrium for the charges. The dispute was reviewed and denied. If the resident wishes to pursue this further they may do so in small claims court with the property owner. In the lease agreement page 2 under security deposit it states that in the event of a dispute over the security deposit claim that the resident will hold Atrium harmless and look solely to the property owner. The deposit of $1795 was forfeited to the owner as the total balance due is $2,574. There is a remaining balance due of $779. The property owner may elect to send this account to collections or pursue the balance privately in small claims court.

  Business Response

  Date: 04/12/2023

  We apologize if the invoice copy you received was not complete. We are providing both pages of the painting invoice with this response for your review. We understand that what you thought would be considered normal wear and tear may not align with what we consider to be normal wear and tear. Unfortunately, we cannot adjust any move out charges without the property owners approval. In this instance the owner has already denied the request. You may pursue this matter with them directly in small claims court if you choose.

  Customer Answer

  Date: 04/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have still not been provided any photos that support being charged for painting:

  -all the ceilings

  -doors

  -frames

  -baseboards

  -dining

  -living

  -kitchen

  -hall

  No damage was caused to these areas to support my paying for the repainting. I have paid for the entire repainting of this house after living in it for 7 months. Damages as defined by the Atrium website are caused due to incident or neglect. Neither of these are the case for any of those areas. It is extremely unethical to charge the tenant for the responsibilities of the homeowner. As stated on the painting invoice, the wall colors did not match. That is how it was when I moved in. If the owner wanted to repaint to make all the walls match, that should not be at the tenants expense.

  
  
  
  Sincerely,
  
  
  
  ******** ******