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Find a Location

Pet Pros Services "LLC" has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforPet Pros Services "LLC"

    Pet Sitting

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5104 N Orange Blossom Trl, Orlando, FL 32810-1042
    BBB File Opened:
    12/18/2014
    Years in Business:
    9
    Business Started:
    12/18/2014
    Business Started Locally:
    10/3/2016
    Business Incorporated:
    10/3/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Pet Pro Transportation Services
    Business Management
    • Mark N. Garvin, President
    Contact Information

    Principal

    • Mark N. Garvin, President

    Customer Contact

    • Mark N. Garvin, President
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I found Pet Pro Serviced LLC on the ***** website as a US based ***** certified (industry standard for pet shippers) dog shipping company covering the ************ and contacted them about shipping my 2 large dogs from ****** to ****************************, the *** claimed he has shipped many dogs from ****** to ******. He claimed he has an account with **** Airlines which offer a direct flight from ****** to *********** (about 2.5 hours). He then provided a quote for a direct flight from NAS-PTY and asked for a 20% deposit to book the flights.The booking date was the week of the 20th of May. Following the payment (3/21) **** was not able to confirm the shipping date for several days.First he told me he could not book as the booking needs to be made within 15 days of the flight (different to when he asked for the deposit).A week later he claimed that **** does not ship pets from ******. I confirmed with **** that they cannot handle large dogs/crates from anywhere -so large dogs cannot be transported by ****. **** claimed that the high fee he quoted me was because of the large size of the crates.I was mislead about the quote as the route does effectively not exist which he would have known if he had contacted them or has actually used **** before (having an account with **** implies multiple transactions per year). The quote is also 3x the price of the standard cargo rate for large crates, presumably to generate a larger deposit of $1332 without doing any work.Suggestions by **** of alternative routes involved London -so instead of a 2 hour **** trip flying across the Atlantic and then back top Panama (or a trip of 24+ flight hours with overlays for days).I was mislead about the quote, **** has not made any effort to check whether the flight he quoted me for was available and lied about experience and previous flights he arranged. I don't think the company meets industry standards for pet shipping and may be fraudulent. I subsequently realized there have been similar complaints about *********************.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sally P

    5 stars

    02/14/2023

    I recently used their transport services for my dogs and I couldn't be happier with the experience. The staff was incredibly friendly and knowledgeable about different pet products and services. They provided me with all the information I needed to make an informed decision about what was best for my dogs.

    Local BBB

    BBB Serving Central Florida

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