Business ProfileforCrystal Creek Animal Hospital

This review is made from our experience in two occasions within 6 months apart, and in both cases, it was the worst customer service we ever had from a Veterinary Hospital. We went there for a Travel Certificate that is a time sensitive document. And everything from start to end was completely unprofessional in this clinic. The waiting times are outrageous (over 3 hours of waiting time) the staff had an entitlement attitude, very unfriendly and to make it worst inefficient and do not have enough knowledge and accuracy to handle the cases without making mistake after mistake, we as customers had to be on top of every form filled out to make sure there were no mistakes, and always found more than one mistake on them. Last but not least, when the personal was confronted, instead of making the experience better to the patient, they intentionally tried to make it worst by sending all forms last minute in order for us to have to go and pick up the paperwork from Gainesville directly, this happened not only once but twice, and the office did not take any responsibility for their mistakes, nor for their intentional actions to hurt the client. Manager was aware of everything, but nothing was done.