Complaints

This profile includes complaints for AutoPayPlus by US Equity Advantage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AutoPayPlus by US Equity Advantage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AutoPayPlus by US Equity Advantage

  800 N Magnolia Ave STE 1275 Orlando, FL 32803-3255

• 

  AutoPayPlus by US Equity Advantage

  Winter Park, FL 32789

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have went to Conicelli Auto Credit on October 10th, 2025 for a vehicle. At the time, I have a open Bankruptcy (Chapter 7), and the dealership informed me that they could assist me in getting a vehicle. After going through the entire process of the financing process, I was able to get a vehicle. As I was under stress of getting a vehicle since I had to surrender the previous vehicle I had during Bankruptcy, I was left with very little options. During the signing process, I feel that I was pressured to sign through the documents, not giving me much time to view the documentation. Once I gotten the vehicle, there were issues with the Financial lender that was selected, **************************** and after several days, I was suddenly "approved." From there, I was able to drive the vehicle without worry. After receiving an update on my due date from **************************** I also got this strange charge from a company named AutoPayPlus, and I was unsure on who this company was. I submitted a report to my financial institution and reported this organization.After viewing documentation from my vehicle purchase, I began to thoroughly view this document, that was from this organization named AutoPayPlus. From what I read, it appears that I am being double charged by this company, and then *************************** as well - who is the original lender. I did request from AutoPayPlus to cease attempts to access my banking information, and had my banking information changed to avoid any issues, as I have NOT authorized this company to do any transactions on top of the payments I am making to my Loan with ***************************. I am requesting an investigation be launched against practices of THIS COMPANY, as I feel that they did not treat me with fair practice, and rushed me to doing a deal that I did not have the opportunity to understand.

  Business Response

  Date: 11/18/2025

  AutoPayPlus takes member concerns seriously and conducted a full review of Mr. ******** account, enrollment documents, communications history and debit/ledger activity. Based on this review, the information below reflects the factual sequence of events.
  
  Enrollment Authorization:
  Mr. ******* enrolled in AutoPayPlus at the dealership on October 10, 2025, through a standard dealership-facilitated process. The dealership submitted a signed enrollment form by Mr. ******** which included:
  * The *** Debit Authorization
  * Program fees and disclosures
  * Authorization for AutoPayPlus to debit his account in accordance with the program
  * Acknowledgment that he had read, understood and received a copy of the agreement
  
  This document serves as the formal written permission for AutoPayPlus to initiate debits under the program guidelines. AutoPayPlus does not permit dealers to represent the program as mandatory, nor is enrollment ever a condition of financing. Participation is always voluntary.
  
  Communication Attempts:
  Following enrollment, AutoPayPlus made multiple documented attempts to welcome ********** and review his upcoming schedule:
  * 10/24 & 10/29 Outbound welcome calls attempted. Each attempt reached a line with constant beeping, no answer, or no available voicemail.
  * 11/1 Welcome Email sent, including portal login instructions.
  * 11/4 Text notification sent regarding the upcoming first debit scheduled for 11/14/25.
  
  Mr. ******* did not contact AutoPayPlus with any questions or concerns until 11/13/25,after filing a BBB complaint.
  
  Billing & Double Charging Concern:
  AutoPayPlus attempted two debits, both of which were returned by his bank:
  * 10/30/25 $2.99 Verification Fee ? Returned R10 (Customer Advises Not Authorized)
  * 11/14/25 $608.70 First Scheduled Debit ? Returned R03 (No Account)
  
  Because his debit returned on 11/14, AutoPayPlus canceled the corresponding outbound payment to his lender. No successful debits were ever processed and no funds were ever forwarded to *************************** on Mr. ******** behalf. The lender, **************************** continued to withdraw its normal monthly vehicle payments. This activity is entirely separate from AutoPayPlus and does not indicate double charging.
  
  Account Status:
  Per *********** written request on 11/13/25, AutoPayPlus:
  * Placed the account on Hold
  * Stopped all future debit attempts
  * Closed the account on 11/17/25
  
  No further action or charges were taken after cancellation.
  
  Conclusion:
  AutoPayPlus acted in accordance with the signed *** Debit Authorization, standard program procedures and all applicable payment rules. While no errors occurred in processing, we acknowledge that Mr. ******* may have benefitted from a completed welcome call to further clarify the program benefits. AutoPayPlus remains committed to providing clear, timely communication and appreciates the opportunity to address and resolve member concerns.
  
  Sincerely,
  
  ******* P. *****
  Sr. Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took $532 from me for a service I did not authorize from the dealership. They now will not refund the money even though the account is closed.

  Business Response

  Date: 10/17/2025

  To Whom It May Concern:
  
  After reviewing **************** experience, AutoPayPlus wishes to provide clarification and outline the corrective actions taken to resolve his concerns.On October 10, 2025, AutoPayPlus received a debit of $532.00 from Mr. ****** account associated with the service authorized through his dealership. Mr. ***** later contacted us to request cancellation and a ********* expedite the process, we requested a copy of his bank statement confirming that the debit had successfully processed. Mr. ***** initially provided a statement; however, it reflected the transaction as pending. In accordance with our internal refund policy and banking procedures, AutoPayPlus must verify that a debit has fully cleared before a refund can be issued to prevent duplicate transactions or charge reversals.
  
  I personally spoke with Mr. ***** to confirm that his refund will be mailed on October 17, 2025. During our conversation, he expressed frustration regarding the repeated request for documentation, and I clarified the reason for our verification process. Mr. ***** also mentioned that one of our team members had spoken to him in a discourteous manner. I assured him that the call will be reviewed internally and that appropriate action will be taken, as AutoPayPlus values every member interaction and strives to always provide a professional and respectful experience.
  
  For over 20 years, AutoPayPlus has proudly served tens of thousands of members nationwide.Our continued success is built on integrity, innovation, and care, ensuring every member receives the highest standard of service and *********************************** considers this matter resolved as the refund has been approved for mailing. We remain available to address any additional questions or concerns Mr. ***** may have.
  
  Sincerely,

  ******* P. *****
  Senior Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was 'offered' a refinance at 4.98% and an 8 month extension to reduce my current loan by a few hundred monthly. A hard inquiry was filed, then they called and said they haven't offered those rates in years and that they could do just under 8%, but it would extend the loan 64 months.Bait and switch.

  Business Response

  Date: 10/10/2025

  To Whom It May Concern:
  
  We are responding to the above-referenced complaint submitted by *********************** investigating our systems, we can confirm with confidence that Ms. ***** has no account, application, or service history with AutoPayPlus. It appears this complaint is the result of a misunderstanding involving a separate company, likely *********** or a similar loan solicitation business, which is entirely unaffiliated with our organization.
  
  AutoPayPlus does not offer or advertise refinancing, credit approvals, or interest rate incentives of any kind. We do not conduct credit checks, nor do we trigger hard inquiries. Our services are strictly limited to providing structured,automated bill payment solutions, allowing consumers to streamline and manage existing loans and recurring obligations through predictable ACH transactions.We do not originate or refinance loans. To ensure the matter was addressed directly, I personally contacted Ms. ***** at the number listed in the complaint. I explained that AutoPayPlus was not involved in the activity she described. Ms. ***** acknowledged the distinction, thanked me for the clarification, and the call ended respectfully. While Ms. ***** is not a customer of ********************, we are always open to assisting responsible borrowers looking for better ways to manage their monthly obligations. We respectfully ask that this complaint be closed as filed in error, as no credit or business interaction took place between Ms. ***** and our organization.
  
  Sincerely,

  
  ******* P. *****
  Sr. ******** of Operations
  AutoPayPlus 

  Customer Answer

  Date: 10/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This was my mistake, I accidentally tagged Autopay instead of the offending party ***********. I spoke with the representative at Autopay and he politely explained the mixup, and I do apologize for getting the names of the business switched up. Please delete my original complaint if possible. 

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  autopay plus sent my loan information to a wrong email address that they said was received from the dealership but the dealership said they did not give them that address then i call to find out why I have not received any mail from them that is when they tell me they have the wrong email address I asked them to change it and I cancelled with them they drafted ****** out of my account and said it would take 14 days to get my money back, I call again to check on it and they never changed my email; address or my correct mailing address after i gave them both to them the first time I called they are now saying 14 more days which will be close to a month since it was drafted out of my account. i am not happy that they sent my information to the wrong email and mailing address but they acted like it was no big thing that they had done this . it is not fair to the working people to be treated this way just because i cancelled my policy with them,

  Business Response

  Date: 10/06/2025

  Dear BBB,
  
  After reviewing Ms. ****** experience, AutoPayPlus wishes to detail the corrective actions taken to ensure her concerns were handled quickly and appropriately.When Ms. ***** first contacted AutoPayPlus on September 25, 2025, she informed us that the email and mailing address on file were incorrect. Our records, including the electronically signed enrollment form (ACH Agreement) completed at her dealership, reflect a different email and physical address than the ones she provided during this call. If Ms. ***** would like, we can forward a copy of this signed agreement for her review. During that same call,we immediately updated her account with the new contact information she provided.
  
  Regarding her refund: the debit of $489.92 was processed on September 26, 2025.While our internal refund policy allows up to 14 days to issue refunds (to confirm the original debit is not returned by the banking system), we expedited this request to ensure a faster resolution. AutoPayPlus mailed the refund check to Ms. ****** updated address on October 3, 2025, just five business days after the debit cleared, well ahead of our standard timeline. A member of management attempted to call Ms. ***** on October 3, 2025, to review her concerns but was unable to connect and left a voicemail. Additionally, on October 6, 2025, I personally called to inform her the refund had been mailed and to confirm whether any other matters required attention; however, contact was not established and I also left a message on her voicemail.
  
  AutoPayPlus values its members and strives to resolve concerns quickly and **************** this case, we acted to correct the contact information on file, expedited the refund process and proactively attempted to communicate updates to ********* We remain available to provide a copy of her signed enrollment form and answer any additional questions she may have.
  
  Sincerely,
  
  ******* P. *****
  Senior Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive got multiple letters multiple offers digital league to lower my refinance my APR on monthly payment on my current car. Ive applied three times because theyve told me Im preapproved at a lower rate each time. My hard inquiry has hit my credit. My credit has dropped significantly. I dont believe its fair to anybody trying to better themselves, to tank their credit so that they cant better themselves. I waited eight months to refinance now Im gonna have to wait at least another 12 there should be some sort of law preventing this.

  Business Response

  Date: 10/06/2025

  To Whom It May Concern:
  
  This response is regarding the recent complaint submitted by Mr. ****** *****, who appears to have mistaken our company, AutoPayPlus, for another entity with a similar name and a very different line of business. After thoroughly reviewing our internal records, we can confirm that Mr. ***** is not and has never been, a member of AutoPayPlus. We do not send loan offers, process credit applications, or perform credit pulls of any kind. Based on the details in the complaint, Mr. ***** likely engaged with *********** or a similar third-party company that markets refinancing or pre-approval loan services.That company is not affiliated with AutoPayPlus in any way.
  
  To provide clarity:
  
  AutoPayPlus is a payment service provider that assists our members automating and managing their recurring loan, lease, or bill payments through structured, recurring ACH withdrawals. We do not offer loans, we do not refinance vehicles and we do not conduct or report credit inquiries.
  
  On 10/6/25,I personally called Mr. ***** at the number provided in his submission to clarify this matter directly. He took the call, listened, understood the distinction and offered his appreciation for the outreach before we ended the call on good terms. While Mr. ***** is not a member of AutoPayPlus, we appreciate the opportunity to set the record straight. Should he ever require assistance with automating or managing his recurring payments, our team would be honored to assist. We respectfully request this complaint be marked as misdirected,as no account, service, or activity with AutoPayPlus took place.
  
  Sincerely,
  
  ******* P. *****
  Sr. Director of Operations
  AutoPayPlus

  
  

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with ************* on 6/27/25 to manage my auto loan payments. The service was supposed to debit partial payments from my bank account and then forward full payments to my lender. However, Auto Pay Plus failed to properly process and forward payments in a timely and transparent manner. This created confusion with my lender, risk of delinquency, and unnecessary stress regarding my ********* Pay Plus also provided inconsistent and unclear communication regarding how payments were applied. **************** was unhelpful and unable to resolve my concerns. Their lack of transparency and reliability constitutes misrepresentation of the services they advertise. Also, their $399 program fee is charged AFTER I canceled. And only a partial refund was made to me after all the $1,790.83 was debited from my bank account, only two payments of $591.96 were made to my lender, one of them was late. AutoPayPlus only refunded me $295.98. Keeping about $300 that should have been refunded to me so I could make a full payment to my lender personally. I called, got hung up on, given the run around, and then was eventually told that it was to pay the program fee. Of a program I didnt use more than 2 months. I canceled around 9/15/25 and they still debited my account $298.97 on 9/19/25.

  Business Response

  Date: 10/03/2025

  To Whom It May Concern:
  
  We understand how important payment clarity is for our members. This response explains the steps AutoPayPlus took with Ms. ******* account and how we addressed her concerns. Our records show Ms. ****** enrolled on June ******* to automate payments to **************** for her 2020 ****** RAV4.
  
  Payments Made:
  
  Two scheduled loan payments of $591.96 each were issued:
  1. The August 11, 2025 payment was mailed July 28, - 14 days early.
  2. The September 11, 2025, payment was mailed August 28 - 14 days early.
  

  AutoPayPlus intentionally mails payments well ahead of due dates to allow for mail transit and lender processing times. While we ensure early mailing, each lender controls its own internal posting timeline once a payment is received. We recognize payments not being posted timely can create concerns for members and we work to minimize that risk by sending payments two weeks in advance.
  
  Cancellation & Fee:
  
  Please note there were two debits that were processed but not mailed to her lender. The 9/5/25 debit of $295.98 was refunded to Ms. ******* which she cashed on 9/30/25. The second attempted debit on September 19, 2025 was revoked by **************** (R07 Authorization Revoked by Customer) and returned, leaving no balance due or enrollment fee requiring refund.
  
  Ms. ****** stated that AutoPayPlus failed to properly process and forward payments in a timely and transparent manner, creating confusion with her lender. We take such feedback seriously; however, our review found no missed, delayed payments or late fees being applied. Both payments were mailed 14 days before their respective due dates. Our agents documented calls with Ms. ****** on September 17, 18, and 23 to explain payment application, refund status, and account closure.
  
  On October 2, 2025, I personally called Ms. ****** to discuss her BBB complaint but was unable to reach her and left a voicemail explaining my attempt to connect.We understand she may still have felt uncertainty, and we regret any stress this caused, but the records confirm payments were sent on time and program details were explained. In closing, her account has been cancelled per her request, no additional fees have been charged, and we stand ready to provide any further documentation or support as needed.
  
  Sincerely,

  
  ******* P.*****
  Senior Director of Operations
  AutoPayPlus 

  
  

• Initial Complaint

  Date:09/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an application and received an approval notification. As I was uploading the required documents, the application was cancelled (not of my doing). I submitted another application and received another approval notification. Shortly after I submitted the required documents, the application was cancelled. In both instances, there was no follow up email to communicate why either application was cancelled. This gives the appearance of a scam. No one should be recommended to use this company's service if the company is incompetent with its processes.

  Business Response

  Date: 09/29/2025

  To Whom It May Concern:
  
  Thank you for the opportunity to respond to the complaint submitted by Ms. **** ****** regarding two applications she believes were submitted to our organization,AutoPayPlus. Upon thorough review, we can confirm that AutoPayPlus has no record of any applications or account activity associated with Ms. ************ investigating the details provided, it appears this issue stems from a case of mistaken identity involving a similarly named but unaffiliated company, ***********, which operates as a loan-finding or credit application service. That entity is completely independent and has no connection to our organization.
  
  For clarity:
  
  AutoPayPlus is a nationally recognized automated bill payment service that enables members to simplify their financial obligations through recurring ACH debits. Our platform is used to manage a wide range of payment types,including loans, credit cards and other recurring bills. We do not originate loans or perform credit checks and we do not handle loan application approvals or denials of any kind. To ensure transparency and good faith, I personally called the number listed in the complaint and left a voicemail for Ms. ****** to explain the distinction. I also sent a follow-up email with our contact information in the event she requires documentation or further clarification for her records or credit report. While Ms. ****** is not an AutoPayPlus member, we would still be honored to serve her in the future. We take pride in offering convenient, structured and secure payment solutions designed to help consumers align their bill payments with their income and avoid missed due dates or unnecessary fees.
  
  In closing,we respectfully request this complaint be marked as misdirected. The concern does not pertain to our company and no services were rendered or applications processed by AutoPayPlus in this case. Should Ms. ****** wish to discuss our services or needs support in addressing this issue with the correct company, we are more than willing to assist.
  
  Sincerely,

  ******* P. *****
  Sr. Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2025, my vehicle was repossessed by ************ for missed payments. This was shocking, as I had consistently made every payment in full and on time through AutopayPlus. After reviewing the situation, I discovered that AutopayPlus had been sending my payments to a closed accountmy previous leaseinstead of my active financed vehicle account.This critical error directly led to my car being repossessed. To recover my vehicle, I was forced to pay $3,055 out of pocket (covering JuneSeptember payments, late fees, and repossession costs). ** also issued refund checks to me because of the misapplied payments. When I contacted AutopayPlus for clarification, I was told these refunds were mine to keep. I relied on that information, only to later discover they represented payments that should have gone to *************Key issues include:An AutopayPlus employee, *****, assured me the company would cover all costs beyond the ** refunds. He later retracted this commitment.I requested that the recorded call with ***** be reviewed, and I asked to speak with a supervisor. I received no follow-up.Despite repeated requests, no supervisor or executive has contacted me.AutopayPluss errors and misinformation have left me without transportation, caused significant financial loss, and damaged my credit.I have acted in good faith and met every obligation on time. The harm I suffered was entirely due to AutopayPlus misdirecting payments and failing to resolve the issue responsibly.Resolution Requested:1.Full reimbursement of all out-of-pocket expenses I incurred due to their error.2.A review and release of the recorded call with *****.3.Correction of my credit record to remove negative marks caused by AutopayPlus.4.Formal acknowledgment of responsibility for this mishandling.I am asking the BBB to hold AutopayPlus accountable and assist in obtaining a fair resolution.

  Business Response

  Date: 09/12/2025

  Dear Better Business Bureau,
  
  We regret the hardship this situation has caused Ms. ***** and sincerely apologize for her experience. AutoPayPlus has carefully reviewed Ms. ****** concerns and found that all debits processed by AutoPayPlus were transmitted in full to ************ on her behalf. At no point were funds withheld by AutoPayPlus. ************ refunded the payments because they were applied to an account associated with a prior lease. Even the debit collected on August 15, 2025, was refunded back to Ms. ***** by August 27, 2025.
  
  History of Events
  
  1. The loan account number on file was provided to ******************** by Ms. ***** during a June 4, 2025, communication, at which time she expressed uncertainty that the number was correct.
  2. On August 26, 2025, ************* informed AutoPayPlus that her vehicle had been repossessed. We immediately arranged a conference call with ************ to confirm the details. During the call, it was confirmed that the payments had been applied to her prior lease account.
  3. Prior to this call, AutoPayPlus had not been provided with any documentation or notice that the account was past due. Normally, lenders provide multiple delinquency notices before repossession occurs, but none were ever shared with AutoPayPlus.
  4. In a later conversation with ***** *********, the manager who oversees the **************************** Ms. ***** stated that ************ had told her that her previously leased vehicle was undervalued. She expressed that the lender informed her that was why she received the refunds from them, which unfortunately, further contributed to Ms. ****** confusion about her account status.
  
  Finally, on September 3, 2025, Manager ***** ******** spoke directly with Ms. ****** She confirmed that she had paid the repossession fees, regained possession of her vehicle, and requested reactivation of her AutoPayPlus account so payments could continue. While AutoPayPlus cannot assume liability for the incorrect account number, we are pleased that Ms. ****** account has been reactivated and remain available to support her as needed.

  Sincerely,

  ******* P.*****
  Sr. Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:08/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autopay plus has billed me $420 every two weeks since june1st on an automated car payment plan that is owed to Ally auto loans and they have not paid the loan since July and my auto loan shows that only $291 has been paid to ally

  Business Response

  Date: 08/17/2025

  To whom it may concern,
  
  *********** ******* expressed concerns that his auto loan with ************** had not been fully paid since July; even though AutoPayPlus has been debiting his account bi-weekly in the amount of $420. Upon receipt of the complaint,AutoPayPlus immediately investigated the matter and contacted ************** on Mr. ******** behalf. Our research determined that payments had been sent as scheduled; however, Ally applied a recent payment to a different account ********** holds with them. We advised Mr. ******* of our findings and confirmed that Ally created a case to correct the error. Ally indicated that such corrections are normally processed within 2448 hours.
  
  On August 12, 2025, I personally called Mr. ******* and left a voicemail message updating him on our findings and the corrective action Ally is taking. Throughout this process, AutoPayPlus maintained communication with Mr. ******** clarified the status of his account, and confirmed that all payments from our end had been issued on time. We also ensured that his loan account information in our system matched Allys records to prevent future posting discrepancies.
  
  We apologize for any inconvenience this situation may have caused and sincerely value Mr. ******* as a trusted AutoPayPlus member. We appreciate the opportunity to continue serving his account and ensuring his satisfaction with our services.
  
  Sincerely,
  

  ******* P. *****
  Senior Director of Operations
  AutoPayPlus

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was somehow signed up for this "service" without my consent that is now charging me for the service of paying my bill on my behalf. Their very shady website contains no information and promises the ability to remove yourself from their program but provides no information of on how to do it. **************** not available, and no access to make any account changes online. This company is a complete sham. I started receiving texts and emails portraying them as a servicer of my loan when they are actually an unrelated, extraneous service that I actively do not want and refuse to pay for.

  Business Response

  Date: 08/04/2025

  Dear Better Business Bureau,
  
  Our records confirm that Mr. ******** was enrolled in our program on July 25, 2025, by the participating dealership at the time of his vehicle purchase. As part of that process, an electronically signed ACH Debit Agreement was completed,authorizing AutoPayPlus to initiate a one-time verification debit in the amount of $2.99. This debit was processed to validate the banking information associated with the enrollment. No other debits have occurred.
  
  In response to Mr. ********* request for no further contact and a refund of the $2.99 fee,AutoPayPlus has initiated the refund process. A physical check has been issued and is being mailed to the address on file. Additionally, the account was cancelled, and an email confirming this cancellation was sent to Mr. ******** on August 4, 2025. No future debits will be processed from his account, and all communication from our team has ceased in accordance with his request. We trust this resolves the matter. Should any further clarification be needed by the Better Business Bureau, we are available to assist.
  
  Sincerely,
  ******* P. *****
  Senior Director of Operations
  AutoPayPlus
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To be fair, while they are certainly responsible for the way in which their service was marketed, they directly did nothing inappropriate. Their leadership and two customer service staff were also proactive about addressing my problem.
  
  Sincerely,
  
  ***** ********