Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Paving Contractors

Pavers of Florida, Inc.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very poor quality work. ***** the owner uses substandard Belgrade pavers or Belgrade reject pavers and charges you for grade A pavers. All work done by a sub contractor. After first year broken pavers and sand washed off poor quality. Dont fall for this scam. Pay a bit more and get a better job.

    Business Response

    Date: 07/08/2025

    This job was done over one year ago, and after the job was completed, the customer complained about some ********************** that were not of their liking. Pavers of Florida changed the pavers as requested, and did the final walk through with the customers, who were satisfied with the outcome of the job. After this, the homeowner paid for the project, because Pavers of Florida only charges after the job is completed and the customer is satisfied. A few days later the customer called again and complained about other pavers not being of their liking. I personally went back to their home again and found nothing wrong with the pavers, and the customers agreed.

    ********************** has as a policy to repair sunken pavers for a whole year after the job is completed. These customers complained of superficial sand washing off from between the pavers after considerable amounts of summer rain. This is very common to occur, but it doesn't affect the integrity of the pavers because there is 2 3/8" of sand in between the pavers. 

    Regarding the Pavers of Florida using substandard pavers, this is ABSOLUTELY untrue and a slander affecting Pavers of Florida and ********* reputation. ******* is a nationwide reputable manufacturing company who DOES NOT sell used pavers. Before the inception of any project, we always have to wait four weeks before obtaining the pavers because they are custom made, according to the client's choice of color and size of pavers. If they had any complaints about the condition of the pavers, ******* gives a lifetime warrantee. In light of this information, there is very little chance of the pavers having any problems, unless the problem was created by the homeowner.

    We absolutely stand by our craftsmanship and professionalism in all of our projects. We do not charge customers upfront because we know we deliver an excellent paver installation project. Customers make the payment when the job is finished, and the customer is satisfied.  

    *****, President and CEO of Pavers of Florida, Inc.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.