Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the sage green palmpress and $15 mystery item as a birthday gift for a friend. Submitted the order in May, it shipped out quickly, but by the week of his birthday still hadn't arrived so I contacted Corkcicle on June 9. I sent the representative screenshots of my tracking number through **** showing that **** hadn't received the package yet. She sent back screenshots from *** saying it would be delivered that same day. The tracking showed that the last scan was 40 minutes away from me on June 2. The package did not arrive on the 9th, and every day the tracking kept updating to show that the package would arrive by the end of the day, but never did. I contacted the representative again on the 11th and let her know the issue and she said that since I hadn't purchased shipping protection, it wasn't Corkcicle's problem if my package just never showed up (which is a terrible policy, terrible customer service, and something I have NEVER encountered when working with a company to resolve an issue). She also told me I should contact *** because they were my best bet at that point. I called *** on June 12 and the agent told me that packages should be scanned every day, and there was obviously an issue since mine hadn't been scanned since June 2 and it was now June 12. She could also see **** did not have possession. The *** agent told me that there was nothing she could do and only the shipper had the power to further track the package and see where it was/if it was lost/help me further and I needed to contact them again. So I emailed Corkcicle for the third time on June 12 asking them to locate/track my package and on June 13 the representative responded again that they couldn't step in or help because I declined shipping insurance and sent a PDF of the policy. Overall terrible customer service, a terrible company to work with, and now my friend's birthday has passed and I am short the money I spent and have no gift. Scam of a company.

  Business Response

  Date: 06/16/2025

  Thanks for reaching out! I am happy to provide a little more detail about your shipment and how *** Mail Innovations works.
  
  ******************** is a partnership between *** and the *******************. *** handles the initial processing and transportation of the package, and then the final delivery is completed by ****. Because the package transfers between carriers, tracking updates can sometimes be less frequent or slightly delayed in the system. *** may scan daily, but **** does not. 
  
  Most orders arrive within 510 business days, but occasional delays can happenespecially around holidays or in high-volume shipping periods like around Memorial day.
  

  We do offer shipping protection for every order, something that a customer would have to opt out of if they do not wish to have. Doing so, as shown on the website, does state that Corkcicle is not liable for any lost, damaged, or missing packages-- screenshots of the opt out and policy attached.

  Once handed off, we are unable to contact *** on behalf of the customer as it is shipped from a third party warehouse. While the customer can reach out to ***, because this is a joint *** and **** process, often times they are unable to fully assist which I understand can be frusterating.

   

  As a one time courtesy, we will allow this refund, but hope in the future that all options in reference to shipping protection are considered.

   

  Best, 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and received a refund, which is satisfactory since my package never arrived and it's been 19 days since I ordered. But in the future, I will not order from Corkcicle again or recommend them in the future, because it should not have taken filing a complaint for me to receive a refund.

  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order: 4/29/25 ************************** took $66.69 for two tumblers and never delivered. Their customer service gave me the run around and said I opted out of guaranteed delivery tracking for $1.50 but that is not true. This option was not shown in my checkout and also not there when I check their site. My receipt shows free shipping and nothing about opting in or out of delivery tracking. Their service told me to file a claim with *** fully knowing that *** doesnt allow claims with their mail innovations service they use. Corkcicle continues to refuse to refund me and claim it was delivered but the delivery tracking is also suspect as it says it was in ****** and then ******** within 12 minutes of each other (see image) and there was no photo verification of delivery either. They just took my money and wont take accountability for their lack of delivery,

  Business Response

  Date: 06/16/2025

  We are very sorry to hear that you encountered this issue. As indicated on the website, we do suggest that every customer opts into the shipping protection offered by our partner ***** since we do know that shipping errors can occur. Having shipping protection ensures that when ******** encounters any error-- you are covered. Attached is the screenshot showing the Corkcicle is not liable for any issues that occur with shipping. 

  At checkout you have the option to checkout with delivery guarantee or opt out of it by selecting Checkout without delivery guarantee. If you opt out of it, the option will go away, so it is entirely possible to get a screenshot of the cart without the option to do so, after opting out. 

   

  We apologize for the inconvenience here, and as a one time courtesy will honor the requested refund. In the future, please ensure all choices regarding shipping protection are considered. 

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 6/13/2025 3:49:30 PM
  Additional images from what my checkout experience looks like on ************************** where there is NO shipping protection option offered. This is contrary to their claims that shipping protection option is there and that I opted out. I didnt opt out and didnt have the chance to even opt in. Their website is not working properly and they have just taken my money. 

  
  
  Sincerely,
  
  So Maryn

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cup from them on 05/23/2025 for $49.41. Order #CRK-1716207. They sent me a tracking link where it directs you to **** (**************************) . It continued to say awaiting package from sender. I finally emailed them for an update to find out how long it would take to be sent out. They informed me they use *** and according to them it was delivered on 05/31/25. I have proof this was never delivered to my house thanks to our ring door ****. I reached back out and explained this was never done and that according to the shipping details on the *** website it said it was out for delivery (starting in ************* )on 05/31 at 7:16pm and at the same time it was marked as going back to the sender . Then randomly 2 minutes later it says it was delivered at my house? That makes no sense. The company says because I didnt purchase shipping protection they refuse to help me even look into the situation. They told me I need to submit a claim with *** but when I tried they said they cannot accept claims from them since they use Mail Innovations? From what Ive been reading on their pages this is a common occurrence and theyre clearly scamming people . I wasnt even asking for a replacement I was looking for assistance and they arent helping at all. There isnt even a picture showing it was delivered. Please help stop them from continuing to do this to other people. I also can send a screenshot video from my house showing this was never dropped off.

  Business Response

  Date: 06/08/2025

  Hi there,

  Thanks for reaching out! I am happy to provide a little more detail about your shipment and how *** Mail Innovations works-- which is the shipping provider we use.
  
  ******************** is a partnership between *** and the *******************. *** handles the initial processing and transportation of the package, and then the final delivery is completed by ****. Because the package transfers between carriers, tracking updates can sometimes be less frequent or slightly delayed in the system. Sometimes the package does not need to go to **** if *** decides they can make the delivery. Until the time that *** hands over to ****, tracking is not available with ****** only ***. After the handoff, it populates. 
  
  Most orders arrive within 510 business days, but occasional delays can happenespecially around holidays or in high-volume shipping periods.

  I have attached screenshots of the tracking from both carriers which shows that it was delivered. It's entirely possible that when the customer was checking, it had still not officially been delivered. I apologize for the inconvenience and any confusion.
  
  The only reason an agent said we were not able to assist more is due to the disclaimer on the website, attached as well, that states that if shipping protection is not purchased, we are not liable for any missing, damaged, or stolen packages.

   

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items from Corkcicle on January 25th. I was notified on January 27th the items were ready to ship. It is now February 21st and the items still say ready to ship. Ive contacted the company and waited the 3-5 days they say they need to respond to customers. No one is getting back with me. The company has horrible communication. I just want my items since they are presents for a child. She specifically requested these cups and I dont want to let her down. I had ordered from them previously and had issues with them sending me used products. I brushed it off as a mistake but now I realize this company doesnt care about its customers. All they want is money and they are willing to take your money and not send the products you ordered.

  Business Response

  Date: 04/14/2025

  Hi there,

   

  I apologize for the delay and the previous messages were not received. I received this notification after being out of office last week. 

  I am unsure as to what the issue is here. The customer reached out back in February regarding a missing package, which we then reshipped at no cost. That replacement was delivered on March 6th. Please find all supporting material attached.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/24 I paid $44.77 EACH for two Star Wars sling bags and they have since remained untouched since the purchase. It was a gift for a friends birthday just two months later but I was preparing since I knew she wanted them. She ended up passing away due to a drunk driver just a week before her birthday and after that I just became a shell of who I was. I couldnt even go to work, much less initiate a return on a gift that was still sitting perfectly untouched ready to be used by someone not on this earth anymore. Now it is months later Im doing better, Im finally going through my work office and find the unwrapped gift. I dig through my emails and find my order number, it hasnt been a full year, so hey, maybe theres a chance I asked politely if there was any way to make a return outside of the return window due to the circumstances. They told me no, and I asked if there was anyone in a higher position that could be asked for an exception, and that I would even be willing so pay for the shipping to send the items back myself, and the response I got was overwhelming. I was sent 3 paragraphs from a manager who stated (and I will quote directly, copy and paste) If you ship the items back, they will not be accepted, and you will not be refunded as you did not do it the right way. There are rules for a reason and you do not get to make your ****** in awe of the lack of empathy their customer service team has and as a Star Wars fan, hoped the franchise would choose to do business with a more reputable company. It seems most reviews I see are related not the the products themselves but to the hassle customer service is. My ****** learned: dont even ask, its not worth it.

  Business Response

  Date: 03/14/2025

  Hello there,
  First and foremost we did connect with the customer prior to the situation escalating to where the policy was upheld. In the correspondence you can see that not only the agent, but the manager involved fully acknowledged and sympathized with the customer regarding the situation. Our sincerest condolences were expressed for the situation. While our standard return window is 30 days, we are able to make exceptions for differing circumstances, however none of which are allowed outside of a 90 day window. When we were contacted it had been 9 months since the purchase and there was no way to allow a return within our system. It was not until the customer threatened to file a chargeback did the agent feel attacked and explain to the customer that chargebacks are for real situations where a customer either did not receive items, was charged incorrectly or otherwise. They are not for when all rules and guidelines have been followed as laid out and the customer does not like the answer. The way in which the customer chose to speak to the agent was also unacceptable. 
  
  If BBB determines that a refund is the appropriate action, we will comply. 

  Business Response

  Date: 03/19/2025

  Hi there,

   

  We were unable to respond as our email address that receives these had somehow suspended these emails. I apologize. I have responded to you internally as of last Friday, March 14th. 

  Please let me know if you received it. 

  Business Response

  Date: 03/19/2025

  While we completely sympathized with the customer, and conveyed that through two different agents-- unfortunately given the time that had past, we were no longer able to accept the items back. There is a process that has to take place for all of the returns and after 90 days we are unable to do so. We have the posted return window as 30 per policy, but we can make exceptions due to extenuating circumstances up to 90 days. As this customer reached out 9 months after, we were unable to assist, but did suggest other avenues to recomp the product. When the customer suggested that she would return them on her own, we merely explained that because our warehouse is a 3PL company, if they do not have a authorized return associated with a package, it cannot be accepted and returned into inventory. There are just a set of guidelines that must be followed and attempting to process it any other way would result in a rejection of the return. I regret that we were unable to help with this situation sooner, and understand the customer's frustration. However, return policies are an industry standard as well as the guidelines surrounding them. 

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22893986
  
  I am rejecting this response because:

  It is not just about guidelines or industry standards regarding the returnI fully understand that businesses have rules in place. What this is about is the way your company handled the situation. It wasnt just a simple denial of my request (which I could have accepted). Instead, the way I was responded to made me regret even asking in the first place. I was made to feel stupid, as if I should have known better than to even reach out that far after the return window had passed. 
  
  A company that values its customers doesnt just follow policies; it considers the human side of things. But in my case, there was no understanding, no considerationjust dismissal that left me feeling embarrassed for even trying. Thats what this complaint is about.
  And even now I see you not taking any responsibility whatsoever. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Christmas gift from corkcicle and decided it was too small of a canteen. I went on their website to try and exchange it for the larger canteen. Could not identify how to do this. I then looked up their local dealers to try at the stores. Both stores, on different days, I went to no longer carried corkcicle and I was not able to exchange. I then went back to their website and the only option was to sent an email. They responded the next day saying I could not exchange at all. Then I asked to return it, so then I could buy a new one. They did not tell me they needed the original invoice information. I tracked it down about was a gift, and then they said its too late its over 30 days and they could not return it now. I have been trying for 30 days to return or exchange it. Now I am left with a product I do not want and all they say is sorry here is our policy vs trying to help a customer. Who has been trying to do everything right.

  Business Response

  Date: 03/17/2025

  I apologize for the delay in response-- all correspondence from BBB was temporarily suspended on our account. I am just now seeing this now.

   

  In the matter of Mr. ***** *******-- unfortunately the agent assisting was incorrect in that the canteen could not be returned. While we do not offer exchanges, as is stated in the policy we do offer returns. While this could have still been processed, what the agent should have explained to the customer is that because this item was purchased by another user, the return would have gone back to that user and a credit could not have been issued. Attached is the return policy as stated on the website. I am very sorry that Mr. ******* spent so much time trying to return the item in store when in-store returns of online purchased items are not possible as those are third-party authorized resellers. If purchased directly from ************************** the only way to return is to Corkcicle through the link that was provided by the agent.

   

  Should Mr. ******* still want to return the canteen, I am happy to open up that return window for him.

   

  Best, 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 of the 36 thermos cups and I only received 3. The box had not been tampered with. I contacted customer service that stated I needed shipping insurance. I know that this mistake happened in packing the box and I have never been told I need shipping insurance when it is the company's fault. I am asking for either a refund or a replacement.

  Business Response

  Date: 12/23/2024

  Hi there, after the investigation into this was complete, a replacement order was sent to the customer. Please see screenshot displaying where this was told, as well as the replacement order associated with this in the bottom right corner. 

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 Go Cup XL, colors Gloss white & Lover on Oct 25. Delivery eta was 10/31.11/7 reached out to them about order missing. 11/7 filed with *** a claim about package missing.11/18 called *** about claim and told only Corkcicle can speak to them. 11/19 Corkcicle continues to refuse to speak with *** saying I have to and informing me that next time to pay extra to not have the hassle of a package not being delivered. 11/20 still no resolution to goods paid for. I just want them delivered and never purchase from corkcicle again.

  Business Response

  Date: 11/25/2024

  Thank you for taking the time to reach out. Initially, this case was handled by a newer representative who did process the interaction as instructed-- Customers are notified at checkout that they can purchase insurance on the shipment (screenshot attached). Additionally, it stated that "By not selecting Green Shipping Protection, we are not liable for any lost, damaged, or stolen items." Once the ticket was escalated to a Supervisor, the supervisor made an exception here as a claim had been initiated by the customer through *** as requested. The supervisor then refunded the purchase, as seen in the additional attachments. 

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/24 I purchased a crossbody bag for $39.96 (including $9.95 shipping fee).On 9/12 I decided I wanted to return the item so I went on the website to search the return policy. It stated "Corkcicle offers hassle-free returns for items purchased on ************************** within 30 days of purchase for new, unused products in their original packaging.?Please note that the cost of the return shipping label will be deducted from your refund amount."I went to go process the return and there is a $11.60 processing fee tacked on to the return. I emailed customer service on 9/13 to understand what this fee was, and was told "As part of our return policy, a refund processing fee is applied. This fee covers the administrative costs associated with processing returns and refunds.This is a standard practice to ensure that we can continue to provide quality service and manage the return process efficiently." Now I don't understand what standard practice means as I am not aware of other retailers that use this, but the return policy said the cost of the return shipping label would be deducted from the amount. In no way shape or form does the return policy state a refund processing fee would also be applied for $11.60. I repeatedly asked where in the policy it states there is also a refund processing fee, and the representative never addressed that question.But, they came back and said "Id like to inform you that the refund processing fee is equivalent to the return shipping fee. This fee is deducted from the total refund amount to cover the cost of processing the return." So now after multiple exchanges I am told the processing fee is equivalent to the return shipping fee. It does not add up. First I was told it was a fee to cover the administrative fee to process the return, and now they are saying it is the same as the shipping costs. It is a shady business and they are making money off of customers and returns,

  Business Response

  Date: 09/24/2024

  Business

  Most Recent Message

  Date Sent: 9/21/2024 12:25:13 PM
  Please find the attachment Return Policy which does state the cost of the shipping label will be deducted from the return. The $11.60 being deducted is directly associated to that cost, as explained. Based upon the size and weight of the item, then distance it takes to ship it, the return shipping is automatically calculated and deducted. All policies are clearly labeled and explained throughout the process. The return is hassle free as it relates to it just takes a few clicks to return a product, thus implying no hassle. We never state that we offer free returns.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22309481
  
  I am rejecting this response because: I never said I expected a free return.  My issue is the return "shipping fee" is more than what I paid to have it shipped to me in the first place and is listed on the return as a handling fee.  When I questioned it, I received multiple answers from their customer service *** what it was for.  I was told it was to cover administrative costs to return an item.  I was told it was a refund processing fee.  I was told it was the same as the shipping costs.  How can it cost more to ship an item back?  I paid $9.95 shipping to me.  Why is it $11.60 to ship back?  The weight of the package/item did not change.  So am I being charged a handling fee on top of shipping?
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 09/25/2024

  Business

  Most Recent Message

  Date Sent: 9/25/2024 10:10:52 AM
  When you purchase an item we provide a flat shipping rate of $9.95 for all orders under $49. This is a discounted rate from what the actual shipping charge is. So as to keep our shipping consistent for each customer, it is a rate of $9.95 regardless of size or weight. However, when you return that package, it is no longer a flat rate, it is the actual return shipping rate. While we give you an upfront shipping discount, the same is not applied to the return cost.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22309481
  
  I am rejecting this response because: At this point I feel the company is just saying whatever to get out of this situation.  It is funny each time I dig into this more information seems to come out.  If that is the case then this should be listed on your website like other retailers do. How do I know it costs $11.60 to ship it back?  Do I have the option to use my own method of shipping it back for a return?  
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 09/30/2024

  Business

  Most Recent Message

  Date Sent: 9/26/2024 2:19:18 PM
  The flat rate is visible to all customers, and does not change when purchasing products of varying sizes. The return shipping is automatically calculated by the returns portal Loop, when it goes to generate a return label all information --address, size, weight, etc. are provided to *** and a shipping cost is determined. We have no control over that generated number. The return policy does state that the customer is responsible for return shipping. All returns have to be processed through Loop in order to ensure it is checked in, and properly returned. Any returns made through other means outside of Loop will not be accepted. 

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22309481
  
  I am rejecting this response because: At this point I can see the BBB is not going to do anything to assist with the mediation of this complaint, and at this point we are getting nowhere based on the responses from the business because they feel their arbitrary return policy is sufficient.  No customer should ever be charged more than what they paid for their shipping in their first place for an item they are no longer keeping and have no visibility to how that cost is being generated.  This is disappointing and I will make sure I, nor anyone I know, purchase from and support such an untrustworthy company that takes advantage of their customers.  I am moving on but want it noted this issue was not resolved in hopes that other consumers see this and are made aware of the high return cost that will be incurred for an item as small as a crossbody bag. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Corkcicle cup from my son for my birthday on July 8th. I only used the cup a few times and the handle came off. I tried contacting Corkcicle several times but they informed me that it was considered normal wear and tear. I would not consider a cup that I only had a few weeks and the handle fell off normal wear and tear. When you look at the picture there are no weld marks on the cup I have no idea how the handle was held on to the cup.

  Business Response

  Date: 08/09/2024

  Hi ***, thank you for reaching out. I apologize for the inconvenience and confusion here as your case was handled by an agent that was new to our team. As they were not yet familiar with this product, they did not recognize it as a defect as opposed to incidental damage. In the future, should you feel that any of the information you have been provided seems inaccurate or unjust, please request to speak to a manager and we are always happy to review. I apologize for your experience here and would gladly provide a refund. Unfortunately we have not yet been provided an order number for which to do so. Please feel free to respond directly to the previous correspondence with the agent and provide that so that we can issue a refund.