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Business Profile

Newspaper

Orlando Sentinel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i HAVE BEEN TYING TO ******** IN ORLANDO SUN SENTINEL EMAILS FOR MONTHS, THE MORE I TRY THE MORE EMAILS I RECEIVE. I WOULD JUST LIKE THEM TO STOP.

    Business Response

    Date: 07/05/2025

    July 5, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The feedback and information you provided within this BBB Complaint regarding this unsubscribe concern is being reviewed and proper course of action will be taken, where applicable. Your email address has been designated as "Do Not Email" in our system and has been unsubscribed from all further Orlando Sentinel emails as well as removed from any e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint is being reviewed and expedited for additional assistance.  

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RELENTLESS email spam. I get multiple emails daily from them despite calling to unsubscribe and clicking the unsubscribe link. It seems like the only way to actually get removed from their list is to complain here, so here I am! Take me off your list!

    Business Response

    Date: 06/22/2025

    June 22,
    2025

    Our
    sincere apologies regarding any inconvenience or misunderstanding associated
    with the Orlando Sentinel.

    The
    feedback and information you provided within this BBB Complaint regarding
    this unsubscribe concern is being reviewed and proper course of action will
    be taken, where applicable. Your email address [email protected] has been designated as "Do Not Email" in our system and has been unsubscribed from all further Orlando Sentinel emails as well as removed from any e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint is being reviewed and expedited for additional assistance.  

    If you
    should you have any further concerns or would like any further assistance,
    please do not hesitate to contact our Orlando Sentinel Customer Service
    Department at 407-420-5353.

    Thank
    you,
    Katina
    Executive
    Resolution Center

  • Initial Complaint

    Date:06/10/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, June 5, I registered my email with the Sentinel in order to read a single free story. In the past four days, I am suddenly inundated with multiple email notifications, more than 20 just today. I tried multiple times to unsubscribe using the link at the bottom of the emails. But the emails havent stopped. Im not sure if this is a technical issue or fraudulent behavior to offer an unsubscribe feature they know doesnt work. Please help if you can.

    Business Response

    Date: 06/22/2025

    June 22,
    2025

    Our
    sincere apologies regarding any inconvenience or misunderstanding associated
    with the Orlando Sentinel.

    The
    information you provided within this BBB Complaint regarding this concern and
    your feedback is being reviewed and proper course of action will be taken,
    where applicable.  Your email address has been designated as "Do
    Not Email" in our system and has been unsubscribed from all further
    Orlando Sentinel emails as well as removed from any e-mailing lists. 
    Since your email address has no active accounts reflected in our system at
    this time, your request and feedback regarding your prior request provided
    within the complaint is being reviewed and expedited for additional
    assistance.  

    If you
    should you have any further concerns or would like any further assistance,
    please do not hesitate to contact our Orlando Sentinel Customer Service
    Department at 407-420-5353.

    Thank
    you,
    Katina
    Executive
    Resolution Center

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I NEVER signed up for email notifications. I don't have an account with this paper. I am getting over 20 emails A DAY and I tried to unsubscribe repeatedly. I am furious!! Please get me removed from the mailing list! Emails approximately every FIFTEEN MINUTES is absolutely insane.

    Business Response

    Date: 06/22/2025

    June 22, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The feedback and information you provided within this BBB Complaint regarding your unsubscribe concern is being reviewed and proper course of action will be taken, where applicable.  Your email address has been designated as "Do Not Email" in our system and has been unsubscribed from all further Orlando Sentinel emails as well as removed from any e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint is being reviewed and expedited for additional assistance.  

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel Customer Service Department at 407-420-5353.

    Thank you,
    Katina
    Executive Resolution Center

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The unsubscribe link in the Orlando Sentinel emails is useless. All attempts at changing preferences and unsubscribing from their emails has been fruitless. I want it to stop.

    Business Response

    Date: 06/22/2025

    June 22, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint regarding this concern and your feedback is being reviewed and proper course of action will be taken, where applicable.  Your email address has been designated as "Do Not Email" in our system and has been unsubscribed from all further Orlando Sentinel emails as well as removed from any e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint is being reviewed and expedited for additional assistance.  

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

    Customer Answer

    Date: 06/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people ignore all attempts to unsubscribe from their spam. They give you an option to but it does not work. I want to be taken off their spam list. My work address is on it and I don't want my work address spammed up. I have to focus on communications with work clients. Not spam. I don't care about Orlando and when I was going to move to *******, that was one city (like *****) that I refused to consider due to the crime, dirt and dysfunction. I don't know why they think I'd be interested in reading news from there.

    Business Response

    Date: 06/18/2025

    June 18, 2025


    June 17,
    2025


    Our
    sincere apologies regarding any inconvenience or misunderstanding associated
    with the Orlando Sentinel.

    The
    information you provided within this BBB Complaint regarding this concern and
    your feedback is being reviewed and proper course of action will be taken,
    where applicable.  Your email address is not included within this complaint so Customer Service has been trying to reach you by phone in order to obtain this information. If you could forward your email address then we may be able to provide further assistance with this matter.

    If you
    should you have any further concerns or would like any further assistance,
    please do not hesitate to contact our Orlando Sentinel Customer Service
    Department at 407-420-5353.

    Thank
    you,
    Katina
    Executive
    Resolution Center

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started receiving mails from Orlando Sentinel a few weeks ago. I do not have an account nor a subscription with them. I am getting ***** emails a day!! I have clicked on the unsubscribe button in the email and it takes me a page titled ***************************** I then click on the unsubscribe button and a pop up opens and tell me to enter my email address to sign up for their newsletters. I DO NOT want these emails!! The emails are coming from a no reply address so I cannot contact them. PLEASE HELP ME GET REMOVED FROM ALL ORLANDO SENTINEL EMAILS> Thank you.

    Business Response

    Date: 06/17/2025

    June 17, 2025


    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint regarding this concern and your feedback is being reviewed and proper course of action will be taken, where applicable.  Your email address has been designated as "Do Not Email" in our system and has been unsubscribed from all further Orlando Sentinel emails as well as removed from any e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint is being reviewed and expedited for additional assistance.  

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

    Customer Answer

    Date: 06/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:05/22/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for any emails from this business, however, somehow I have been inundated with so many emails I am very irritated!! I must get 15 or 20 or more every day! PLEASE STOP!

    Business Response

    Date: 05/29/2025

    May 29, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint regarding this concern and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address has been designated as "Do Not Email" in our system and is in process of being removed from all Orlando Sentinel e-mailing lists.  Since your email address has no active accounts reflected in our system at this time, your request and feedback regarding your prior request provided within the complaint  is being reviewed and expedited for additional assistance as our standard processing time for this request may take up to 14 business days associated with mail label processing times.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive Resolution Center

    Customer Answer

    Date: 05/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never signed up for emails from this newspaper, yet I get spammed over 20 times a day from them. I have tried to have my email removed from the listing, but the spam continues. I will be preparing a CAN-SPAM Act complaint with the *** as well.

    Business Response

    Date: 04/25/2025

    April 25, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am inundated with email from the Orlando sentinel. I am not a subscriber. I can't unsubscribe even after calling and unsubscribing online. i want NO CONTACT FROM THEM!

    Business Response

    Date: 04/01/2025

    April 1, 2025

    Our sincere apologies regarding any inconvenience or misunderstanding associated with the Orlando Sentinel.

    The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed.  Your email address will be unsubscribed from any further Orlando Sentinel emails and newsletters and designated as "Do Not Email" in our system.  Please allow 3-5 business days for all emails to finally stop being sent due to standard processing times in place at this time.

    If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Orlando Sentinel ***************************** at ************.

    Thank you,
    ******
    Executive *****************

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