Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with HYUNDAI FINC. I do not have a contract with HYUNDAI FINC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 06/17/2025

  Customer along with a co-buyer purchased a Vehicle from us in Jan'2023. This is a valid contract between the customer and the 2 buyers.

  We have all documents on this purchase, including Driver's License and Insurance. .

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used a 2023 Hyundai Santa Fe calligraphy at the end of November at greenway Hyundai in ****************** and was issued a temporary tag, however I ended up transferring my old tag and destroyed the temporary tag. Ever since the purchase I receive toll violation invoices for a Porsche Cayman with my temp tag on it. The violations are around Orlando and *****. The toll company will not do anything. The police will not do anything the tag office will not do anything and I have to call the dealership and the phone just rings and rings until maybe someone picks up. They take my information and then it may be a day or two before someone calls me back to get the toll violation info. I do not know if these charges are still against me or what is happening to them but how is someone driving around for 7 months on a tag that was duplicated by the dealer with my info and given to someone else and no one will do anything about it. For this issue alone I would not recommend this dealership. I also feel my information was sold to third parties as I started to receive a bunch of calls and emails from random people after purchasing the vehicle.

  Business Response

  Date: 06/12/2025

  We regret to hear of this situation, we are investigating with Epass and awaiting a response.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for service for my 2020 Hyundai Tucson (red) for features on the vehicle that were not accessible. And repairs that needed to be done totaling several hundred dollars. while there was approached by a sales person on purchasing a new used vehicle, we looked at several vehicles. But ultimately settled on the same year same exact vehicle in a different color (grey) with features that worked and brand new tires, which would save me money right now. Having the same vehicle wasnt an issue for me as long as it was going to be reliable to get me to work And only raise my monthly payment about $20. I did not realize that the time that he sold me the car for double its worth and double the amount of the previous car. I received my gap insurance check and realized that in addition to the deceptive sale, he took the amount promised to me in the gap insurance return leaving me with $13.91. He told me I would be getting $600 to $800 or something like that right now which is going to make up for the additional $20 a month in car payment. I was also promised new mats (they gave me mats for the wrong car), wheel locks, and repair of scratches one side of carand discoloration on black bumpers. Ive called several times and have gone to the dealership to sit for hours with no response. No return call. I feel very used and I dont know what next steps to do with no response from anyone at the dealership. At the least, I would love to have help in receiving the amount promised in gap return. But ideally would like to give this car back altogether if possible.

  Business Response

  Date: 06/17/2025

  Renata,

  Last time in 2022 selling price was 25k ,this time it was 19600. So given issues with your trade in we gave you a great deal. GAP is directly refunded from the Bank, we have no involvement with Gap. Gap cancellation is based on years and miles prorated. Looks like the bank didn't cancel GAP. Please stop by to sign a cancellation for the GAP company and we will assist in the refund.

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025, I visited Greenway Hyundai Orlando to inquire about leasing a vehicle. During the visit, I was presented with several documents to sign. I was told these were routine and unrelated to any credit application or credit check. Later, I discovered I had unknowingly signed a credit application. When I confronted the salesman, he admitted this but said, It doesnt count if we dont turn it in, which is misleading and concerning.On May 14, I requested copies of all documents I signed, including credit applications, financing documents, and contracts. The dealership refused to provide these documents via phone or email and insisted I visit in person to speak to a manager, without providing any legal justification for withholding the documents. I also sent a formal written request via **** Certified Mail, but I have yet to receive any response or the requested documents.I am disputing potential unauthorized use of my personal information to apply for credit without my informed consent. I have not authorized any credit applications or inquiries beyond my explicit knowledge. The dealership has not taken steps to resolve this issue or provide transparency.I am seeking copies of all documents signed, confirmation that no unauthorized credit inquiries or applications were submitted, and reversal of any improper credit activity to restore my credit status. I also seek accountability from the dealership for misleading conduct.

  Business Response

  Date: 06/02/2025

  The Credit inquiry was pulled after a credit application was signed. WE clearly had permission to pull credit.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of this transaction was December 20, 2024. The nature of the issue is that my car was having break fluid leaking, causing the brakes to fail unexpectedly due to brake fluid leaking. After being quoted $800 to inspect the vehicle, it was determined that the brake master cylinder needed to be replaced. This came to a total of $2,133.90 in order to fix it. It seems unethical and frankly wrong that this type of an issue, which was not due to driver error, rather due to car error, that Hyundai did not issue a safety recall on this. I am requesting this repair to be reimbursed to me due to the safety incident of this issue, causing myself and others around me to be harmed due to unexpected failure in the braking system due to the leak in the brake master cylinder.

  Business Response

  Date: 05/05/2025

  Mr. *******
  I am sorry to have to read this. Please know that failed components were due to time, mileage, normal wear,and tear.  We performed repairs on your 2013 ****** back in December of last year. Unfortunately, failed part is only covered by *** for 5 year or ****** miles. At that time, you have ****** miles. Repairs made included OEM parts. If *** decides to recall replaced failed part, you may be entitled to reimbursement through ***. Please understand that we cannot warranty any repairs outside of Hyundais 5 year / ******-mile warranty.  If you have any questions, please feel free to contact me anytime during business hours. 

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject:** Consumer Complaint ****************** Fees by Greenway Hyundai Orlando Dear Better Business Bureau, I am filing a formal complaint against **Greenway Hyundai Orlando** regarding **deceptive and excessive fees** charged during my recent vehicle purchase. Despite already owning my license plate, I was **wrongfully billed $900** for a license plate feewhen the actual cost of a plate is approximately **$6**. This charge was neither properly disclosed nor justified. Additionally, multiple fees and services were added to my contract **without my consent**, significantly increasing the total cost of the transaction. The dealership **failed to provide clear explanations** and misrepresented the necessity of certain fees, leaving me feeling misled and financially burdened. I request an investigation into these practices and seek a **refund for the unjustified fees** charged to me. This dealership's **lack of transparency and unethical billing practices** need to be addressed to protect future consumers. Please advise on the appropriate steps to resolve this matter. I would appreciate your assistance in holding Greenway Hyundai Orlando accountable for these unfair charges. Sincerely, ******* ***********

  Business Response

  Date: 05/13/2025

  We made an error in plate and refunded the customer. The customer opted for extended warranty and other products. Next day he didn't want them , we cancelled all the products he requested.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother bought a vehicle from this location. After going back and forth over the phone, I was sent over payments via text message from a salesman regarding purchasing the vehicle we inquired about. It was late on a Monday and we were going to be unable to pick it up that night after going back and forth all day. Of course we were already on our way to the dealership and it was about an ***** minute drive. After being jostled back and forth that the car would be ready, then not be ready, we decided to continue on in to get the paperwork signed. We got there about 15 minutes b fore they closed and sat there until 9:30pm before being brought into the finance dealership to sign the paperwork. At no point during the negotiations was it disclosed that the dealership added $6,000 worth of prepaid maintenance and an extended warranty. After doing some research, it appears that this is a fairly common practice. While it may be questionable legally, it's very inappropriate ethically. It also is required to be disclosed when in the finance manager's office, the option has to be given to the customer. The craziest part is that when we tried to call the dealership after receiving the paperwork for the loan and the amount not matching what we expected, we received the worst customer service ever. Between being told they were too busy to talk to us, being hung up, being yelled at, the dealership told us they would cancel the stuff that wasn't supposed to be included. It took 4 days just to speak to someone who would "agree to cancel it."Apparently, this dealership likes to try and take advantage of customers and pull stunts like listed above.

  Business Response

  Date: 04/07/2025

  We apologize for the inconvenience and misunderstanding. We have paperwork showing customers approval. On request we have cancelled the products.
  

  Business Response

  Date: 04/18/2025

  We have cancelled all products as requested for $5580 and sent the check to the lien holder Canvas Credit Union.

   

  *** ******

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in the mail stating that my Hyundai Elantra had a camera repair recall. Since my camera completely stopped working, I came into Greenway Hyundai and showed Hyundai pictures of my camera. I waited at Hyundai for 2 hours and the service representative told me that my car was good to go. However, when I checked the camera, it still didn't work and when I checked the actual camera, nothing was changed. The dealership lied to me and told me that they replaced the camera and completed the recall. I then called and scheduled another appointment to get it done. I waited for 3 hours while I thought my car was being repaired but the service representative told me that 1) the camera was not replaced the first time, 2) the recall has already been closed out so I would have to pay $1500 to get my camera replaced, and 3) there is nothing that can be done. Before I pursue legal action, I want to try and solve my problem with the BBB. This is unacceptable and unfair and legally wrong.

  Business Response

  Date: 04/08/2025

   

   Sorry to hear about your frustrations with your recent visit with us. Unfortunately, TSB 25-01-002H and part number installed for your back up camera does not fall under replacement camera. I know we spoke on phone on 4.3.25 and I was able to submit a goodwill claim for replacement camera, part# *****-AA210. *** approved goodwill replacement for you. We have an appointment scheduled for 4.11.25 at 9am to get this rectified for you. Again, I do apologize for the inconvenience. I look forward to getting this resolved and working with you. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23153134
  
  I am rejecting this response because:
  

  I did more research and I have contacted Hyundai Corporate to verify the information that we talked about over the phone. And according to Hyundai Corporate, I shouldn't have to pay anything for the repair to my backup camera

  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/16/2025

   Dear ******* ******,
  Thank you for bringing your concerns to our attention, and we appreciate the opportunity to address your complaint.
  We understand your frustration regarding the deductible you were initially informed you would need to pay for the installation of your rear-view camera. After reviewing your case and speaking with our team, we recognize the importance of making this right and ensuring you are satisfied with the resolution.
  We are pleased to let you know that the deductible will be waived in full. You will not be responsible for any out-of-pocket expenses related to the camera installation.
  Customer satisfaction is very important to us, and we apologize for any confusion or inconvenience caused during this process. If you have any further questions or need additional assistance, 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Greenway Hyundai dealership on 09 Nov. 2024 for an appointment to look at the 2025 ****. When I began discussing sale options with ****** *****, I had asked about the $1500 off when you upgrade that was mentioned over the phone when I booked the appointment. We also discussed the refunding of my last service bill (as was offered via email). Both of which were agreed upon by the Finance manager at the time, Brand ******. This was all written down and signed on the page when we discussed which vehicle I would be purchasing (2025 Kona SEL with convenience) and how much I would get for my trade in($18,500). The Finance Director has stated that these documents are not kept.I had checked with ****** and ****** several times that the $1500 and the service refund would be included in the deal and was assured that they would be issued as a separate check after the main transaction that would strictly handle the trade-in of my vehicle and the purchase of the Kona.Before I left the dealership, I returned to ************** and watched him input the check request for $2134.53 ($1500 offer + $634.53 service refund). One would expect there to be record of this request that can confirm that this was indeed offered and approved by ******, no longer with the company.After 5 months of not receiving the above mentioned check I finally get a call back from who I assume is the Finance Director, though I did not catch his name to be sure. I was then informed that they have no record of the $1500 being part of the agreement and the best they could do was the refunding of the service bill. ******, confirmed over the phone that he remembered the situation and that it was an error relating to why ****** was fired. This leads me to believe the check that he put into their system was cancelled/denied (presumably there should be record of this as well) when his employment was terminated. I was never notified that this did not go through. I was never notified of any error.

  Business Response

  Date: 04/01/2025

  Customer was given special APR in lieu of the rebate. We have explained this multiple times. Customer then arrived on March 31st, was disruptive and disrespectful to multiple employees. 

  She does not receive the 1500 as she received a lower interest rate. We are in the process of refunding the service bill. 1500 was a conditional rebate in lieu of the rebate.

   

  *** ******

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23141131
  
  I reject the response from Mr. ******************* was told at the time of the sale that the rate I received was because of my credit score (780+). At no point during the transaction was I told that the rate was "special" or that by accepting the rate I was forfeiting any other offers. 

  
  After four months of trying to contact the Greenway Hyundai finance department, I was finally able to inquire about the status of my rebate check over the phone on 28 March and that was the first time I heard the story about the lower APR rate.  I went into the dealership in person on 31 March to review all the paperwork of the deal and to explain what happened on 09 Nov when I purchased the car.  The dealership management did not acknowledge the agreement made by their finance team or the rebate check request (it should be in their system). Mr. ****** did not introduce himself, he talked over me, and treated me disrespectfully. I was calm but firm while in their office and they continued to belittle and ultimately yell at us without even considering any sort of resolution other than maintaining that I was wrong and publicly kicking us out. 

  
  In closing, a member of their team offered me a low finance rate due to my good credit score; NOT because of a choice between a special APR rate or a discount. At no point was such an offer ever mentioned regarding a higher rate if I took the $1500. To claim so over 4 months later is a lie without any supporting evidence. Their employee made and approved a rebate offer, whether he should have or not, he still approved of it and their finance system should have a record of this as additional evidence of the original agreement. They have fired the employee and thrown out documentation of the original agreement cut sheet that I signed along with the sales manager (undisputed fact). At the very least I deserve a refund for the service visit as offered via email. Additionally, the dealership should honor the offer of the $1500 that was part of the original agreement and that I personally witnessed being requested in their system by finance at the time all contract paperwork was signed. Greenway Hyundai cancelled it after the fact without ever providing me with proper notification or explanation. Greenway Hyundai Orlando has lost my business, and the business of my family based on their methods of conduct regarding sales, finance, and issue resolution.
  
  Sincerely,
  
  ****** St ****

  Business Response

  Date: 04/14/2025

  Firstly, there was no $1500 refund in the deal, only rebates can be used in a deal or cash back to customer. The rebates are conditional offers, meaning a lower APR or rebate in lieu of the APR. Of course all low APR's require good credit and are available to all with good credit or rebate with a higher rate. While prime rate was at 7% , ****** was given a special APR of 3.49%. There is no rebate with special APR. Normal rate is 6.99 with a rebate on a Kona.

  Business Response

  Date: 05/03/2025

  There is no error, $1500 rebate or special rate. Offers cannot be combined. 

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in purchasing a vehicle went through the whole process of signing never obtained the vehicle I ended up backing out and not purchasing to do my father passing. They advise me that they would cancel the contract and return my deposit. The vehicle had been sold off currently *********** says I have a payment coming due for a car that I never bought dont have, has been sold off to someone else, *********** advise me the dealership has to contact them and cancel the contract the dealership has not done so because the contract is still in affect. The dealership has not contacted them or made an attempt to cancel the contract! Ive called numerous of times dont get a answer I just need them to contact *********** and cancel the contract that I never went through with now I have a loan for a car I dont have someone else has it and its impacting my credit!

  Business Response

  Date: 03/28/2025

  We have cancelled and paid the contract. This deal was voided.