Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compr un auto el ****************** sin garantia.al da siguiente se vio que el auto **** 3 marcas diferentes de llantas, se le encendi la ************* de las llantas.En el dealer dijeron que no tenia importancia,Dije que no quera el auto y me dijeron que no.luego aparecio el ingenier ya eran dos se busc una persona especializada y puso la computadora eran problemas con el sensor de llantas y problemas con el turbo.avis al dealer manifestaron que deberia de ser una cosa sin importancia y a los pocos das despus de mi insistencia adcedieron a mirar mi carro y me dijeron que **** que pagar una parte (300$) a un taller que no era el del dealer.Despus de pagar y recoger el coche, no dur ni unos cuantos kilmetros y se volvi a encender la **** lo llev de regreso. El Dealer ni el taller lo pudieron arreglar y lo enviaron *************** dijo que eran problemas con la bomba de agua, recomendaron cambiar las llantas porque eran diferentes y que se cambiaran los frenos. El dealer solo me notific lo de la bomba despus de haber dicho que ya estaba listo el carro ... todo esto tiene un costo de 8000 dolares.. dicha cotizacin tuve que buscarla en la audi pq el dealer no me la quizo dar. el dealer dice que cobrarian 1400 que debo pagar 700 por la reparacion de la bomba..quien garantiza que lo que instalarn sea el original o pongan algo reconstruido y seguir funcionando mal .este concesionario no es de fiar.. Porque no arreglaron estas cosas cuando vendieron el auto.? No garantizaron los mnimos requerimientos para q un carro salga a carretera este carro esta muy nuevo y poco de comprado.El taller no reconoci el dinero que les di porque segn ellos arreglaron dicho sensor. esto es mentira.no me entregaron los viejos que cambiaron y la luz ***** encendida.Estoy seguro de que apagaron las luces del tablero de este auto para su venta El CARRO TIENE VICIOS OCULTOS. NUNCA ME NOTIFICARON SI HABIA ALGUNA PIEZA Q ESTUVIERA AVERIADA.se debe abrir para ver

  

  Business Response

  Date: 05/06/2024

  The vehicle was purchased "as-is", which the client acknowledged at the time of purchase. The client returned after about 30 days of ownership reporting some issues. Despite the as-is status of the vehicle at the time of sale and the time that had lapsed, we addressed several of the client's issues. The remaining water pump issue we reached an agreement with the client to split the cost. We have not heard from the client since that time. 

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21550419
  
  I am rejecting this response because:

   

  1..it is false that they called after 30 days..I contacted the seller the day after the sale..2. I paid them 300 dollars for a service that to date has not been resolved...3...they are the ones who are asking me to pay half of the water pump fix. 700 dollars ..who guarantees that they will put the original spare part on me if with the previous service the workshop to which they sent the car was not able to solve the problem..4 .The tires want to change and the brakes ..and this is It was stipulated in the inspection that it should be changed and they did not comment.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2024 I went into the dealership with the promise that my credit had been checked and down payment amount agreed to and I would be purchasing a vehicle that day. I get there and test drive the Suv and was to,d by the sales person that paperwork and financing was going to be worked on. 4.5 hours I sat there. Every time I would told the sales person that I needed to leave because I was using a friend's car and she needed a bag.He would tell me that if I left the deal will just be set to the side and they would not work on If I wasn't there. I told him that I wanted to get something to said.There was a little cuban restaurant there which I told him I did not want but I ended up going over there anyways. Every time I want to step outside to make a phone call or go to my friend's vehicle to grab something.The sales person would follow me to make sure I did not leave. It came.Time that I had to get my friend's car back and I was told that I had to leave a deposit or the vehicle Could be sold to someone else. I went into the finance office to put a $345 cash deposit down.But before putting the cash down specifically asked the cashier.If this deal does not work, I will get this cash back today? I was told I would absolutely get it back same day. Financing could not get the deals together that we agreed on.And I could not come up with more money for a down payment.So the deal did not work and what I asked for my down payment back.I was told they would mail me a check. I explained to them.That that is not what I agreed to that I needed that money back immediately. One of the managers *** became involved in the slouisiana assured me that a check would be waiting for me at the dealership monday morning. I call Monday mid-morning.He tells me that he's gonna have to call corporate to cut a check and a career was going to have to go pick it up to bring it back to the dealership and he would call me when I got there. Never heard back from *** so I tried to call him tuesday and ever since then it has been a run aroand now it's to the point or nobody will answer my phone call when I call the dealership.

  

  Business Response

  Date: 04/05/2024

  We apologize for any miscommunication. The refund has been processed and is being sent overnight for delivery on April 6th. 

  Customer Answer

  Date: 04/07/2024

  After response from Greenway Ford that a check was processed and sent overnight for delivery April 6, no check was delivered. This has gone along with every response I have received from the business in regards to this matter. They respond that the check will be processed that day and then nothing is done. It has been lie after lie and then it turned into ignoring my calls and hanging up on me, that is why I contacted BBB

  Customer Answer

  Date: 04/17/2024

  After response from Greenway Ford that a check was processed and sent overnight for delivery April 6, no check was delivered. This has gone along with every response I have received from the business in regards to this matter. They respond that the check will be processed that day and then nothing is done. It has been lie after lie and then it turned into ignoring my calls and hanging up on me, that is why I contacted BBB

  This is a follow up complaint to #******** that was filed on 4/5/2024. After initial complaint company states a check had been issued and was being sent overnight for delivery on 4/6/2024. I still have not received a check for my refund. I have attempted to contact the dealership several times since then to confirm the address my they have on file. Every time I call I am either hung up on, disconnected on out on ho,d for extremely long periods of time to be disconnected again. On 4/5/202 I did leave a voice message with the **** ***************************. I was to be contacted within 24 to 48 hours and I have never received a return call.

  Refund

  

  Business Response

  Date: 04/17/2024

  The refund check was sent as described in the earlier response. Unfortunately, the client provided us with inaccurate address information causing the overnight package to be returned to us due to being undeliverable. Once we received the check back we notified the client that it was available for pickup. 

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1 / 31/24 I brought my ***************** for a recall. The recall was to replace the front brake flexible hose. I informed the technician that the **** 3 navigation system was no longer working properly.I was told it would cost $199.95 diagnostic fee to determine the issue. The diagnosis indicated the **** module was faulty. I was given an estimate of $1522.68 to repair the navigation system and install a new API M module. I was also informed the $199.95 diagnostic fee would be applied to this cost.I am fairly mechanically inclined so I declined the repair and researched on how to take care of the issue myself. I purchased the **** module and installed the new module. The navigation system still did not work. I returned the **** module to the vendor and ordered another **** module from a different vendor. This module also did not fix the problem.I then did some additional research and was informed it could possibly be the *** antenna. I purchased an aftermarket *** antenna for $8 and that fixed the problem.Greenway Ford has reinforced my opinion that dealerships are untrustworthy and crooked. Had I left my vehicle with Greenway Ford and had the repairs completed I would imagine your technician would have realized it was just an antenna and would still have charged me $1600.As an aside the second vendor charged me a $120.00 restocking fee to return the **** module. That along with an incorrect diagnosis made by Greenway Ford which cost me $199.95 brings my total unnecessary charges to $319.95. If I subtract the $8 for the new *** antenna the actual out of pocket cost to me for nothing is $311.95.I will make sure to tell everyone I know about the horrible service I received from Greenway Ford and will never trust your service department again. If further recalls occur I will make sure to take my vehicle to a different dealership.Customer #****** Invoice# ******

  

  Business Response

  Date: 04/05/2024

  As a goodwill gesture we offer to refund the consumer the amount of our diagnostic charge of $218.26.

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28th, my husband bought a 2019 Ram 1500 truck at Greenway Ford on Colonial Drive in *******. As SOON as we got home from the dealership, the multimedia screen stopped working. We reached out to the salesperson that had originally helped us and he instructed us to bring the truck back in to the dealership. We left the truck at the delearship on February 5th for a day and when we went to pick it up, ****, our salesperson, informed us that he would order a new screen. About three weeks passed with no update. We finally decided to go in person today to speak with ********, the director of PreOwned Vehicles. He left us waiting for more than 40 minutes. He finally ended up saying that the screen in the truck was not an original Ram screen and that we were not eligible for original parts service. He said that the only thing he could do for us was for us to bring the truck next week to change the screen for a non-original screen that the dealership would order off Amazon. This is beyond bad service, this is an insult.

  

  Business Response

  Date: 03/11/2024

  We are currently working with this client to resolve their issue. 

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new vehicle on 1/13/2024 and paid in full with a certified check on 1/16/2024 (see attached receipt). We over paid by $750.00 because the rebate was taken off the sale price. When we paid, Greenway said the credit of $750.00 will be a sent to us in about 5 days. I am writing this because after numerous phone calls and messages we left on voice mail, no one has returned our calls. As of this complaint. we still have not had any response from Greenway Ford.

  Customer Answer

  Date: 03/05/2024

  We still have not received our over payment of $750.00 from Greenway Ford and it is now 2 months that we paid cashiers check in full plus the over payment. 

  

  Business Response

  Date: 03/20/2024

  We have spoken to the guest, apologized for the delay, and are processing the refund. 

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used ****************************** May 2023 from Greenway. I paid to have the car Gold Certified and signed the contract that the Gold Certified Inspection had been completed on the vehicle. After taking my car to my local dealer in ***** it was brought to my attention that my warrenty has expired. I asked how can that be when I have Gold warrenty. I was told if I have any issues I would have to correct them thru the dealer where vehicle was purchased. Which would be Greenway.I have called the dealer several times and have left messsages and sent emails to the general manager *************************** but have had no responce.It is hard for me to get back to ******* from ***** to handle this face to face. I would just like it to show across the system of what I have signed and paid for which is the Gold Certified Warrenty.I'm very confused on this lack of customer service. I purchased a brand new 2010 **** Fusion from Greenway and no problems with warrenty or service. 10 years later I choose to upgrade and use the same dealer even though I live in *****. You gained my trust but this experince has completely tainted the trust between not just Greenway but **** and me.Thank you and look forward to your responce.******

  

  Business Response

  Date: 02/07/2024

  ****************** - 
  
  I am not sure why the dealer in ***** would tell you that your warranty has expired. The vehicle you purchased is indeed Gold Certified which provides a 12 month/12,000 mile comprehensive warranty as well as a 7 year/100,000 mile powertrain warranty. The first document you attached is from ****** Internal Oasis system and it clearly shows the warranty coverage on your vehicle. I doublechecked that today in ****** system and it shows the Gold Certified coverage being in effect. A screen shot is attached. ******** dealership should honor the Gold Certified warranty. 

   

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/28/2023 **** superduty f250 limited Damage on delivered vehicle Would not agree to address w loaner vehicle Pictures were sent via email to dealership Trade in f600 ///payment due on 1/09/**** ************ credit calling me on 1/20/**** telling me my payment is late After calling the dealership like I was supposed to and complaining and thinking that they took care of the trade in after my call I was wrong they are worse than car thieves they do it with a license Now I get a statement from **** motocredit telling me the payment still has not been made and that I owe 2 months worth of payments Also I'm getting credit alerts from experience union telling me that my credit is getting hit from this late fee that I'm incurring from the actions of greenway Ford Not only do they owe me money for a damaged vehicle they delivered and charging me $10000 over MSRP which I agree to but not for a damaged truck I would be receiving a check from **** motor credit and the check will be less now and also I'm paying per day on interest I was told by **** motor credit I'm not too happy with these people who call themselves car dealers What do I do in this situation do I call the police and report that vehicle stolen do I call the owner of the dealership

  

  Business Response

  Date: 02/15/2024

  This issue with this guest has been resolved. 

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my vehicle to another dealer and reached out to have my gap and extended warranty plan cancelled. The finance guy said he could not send me paper work that I would have to come in. I went by and he was no longer there. I had to go back a second time and meet with ****** the new finance guy and he had me sign paperwork. Would only cancel effective the date I signed which meant I was loosing weeks of refund due to the lack of knowledge by the other associate. It has now been 6 weeks since I signed and I have not received any refund. I have called 3 times per day for the last week and left numerous messages and text messages but I get no response. ****** finally sent me a text saying he needs more time. There is no concern for the customer. I had not only bought this vehicle but 4 others over the years as well as recommended family members. Now that they owe me over $1400 in refund, and they will not take responsibility. I will be going to my attorney to get the refund which I should not have to do. They have the worst customer service and I will be filing a formal complaint with higher up management.

  

  Business Response

  Date: 01/19/2024

  We were unable to find a record of any purchase at Greenway Ford, nor do we have anyone in our ****************** named Chance. Perhaps this is for a different Greenway dealership. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday January 6 the I had talked to Greenway with interest on buying a car. I am in *********** **. I expressed an interest in a car and was told that the only way that would preserve my interest since I was out of town was for me to make a deposit, which I did this same day. After looking at the car's description, I discovered it was not the specific model I wanted. Less than an hour after I made the deposit, I notified Greenway that I was no was no longer interested in the car and asked for return of my hold deposit.. There was never any paperwork done with regards to the car other than the old deposit. My money has not been refunded and there has been no response from the dealership.

  

  Business Response

  Date: 01/15/2024

  We are working on this refund. Refunds are normally processed within 7 - 10 business days. 

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from greenway ford the had given me a we owe( now for those of you don't know what is a we owe is what the dealer owes you at time of delivery or after).I told the salesman I would not take a car with one key fob I give you 2 I want 2 back he said no problem his manager would not lose a deal for a fob and then when I get there they will call the key guy and have it done ..The finance person came out and said I will be with you in a minute 5 hours later not offering a bottle of water or anything like that we get into the office we don't see any paperwork but signed a tablet the I got to the page where charges where I did not see it there or I would not have signed it.Well while where signing he's working on his computer I don't know what he's doing now I can't say defiantly that the large was added in after because at this point my wife and I was starving thirsty and my sugar was dropping.So he handed me a stick so I could not look to see what was on there till I got home...when I seen the a charge for 400 dollars for accessories and under that was 600 for key well I don't know what accessories they added but ill let that go but not the key fob it does not cost and I know because I called lock ***** and it wasn't even close called the sales person his answer was well they need to make money than no more replys to any of my texts or calls then I call the **** she says she will have her gm of used sales call me 2 days later I get a call from the G.M wanting to know what my problem was and she had to look at the deal.3 weeks later still nothing no calls or texts just hang *** when I call them ..So I'm writing this in hopes they will do the right thing again hope.....

  

  Business Response

  Date: 03/13/2024

  We have reached out to the client and will do our best to resolve his issue. 

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21098278
  
  I am rejecting this response because: NO ONE HAS CONTACTED ME FROM YOUR DEALERSHIP.........
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/21/2024

  I left a voice mail about a week ago. I can be reached back at ******************. ************************************* Relations

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21098278
  
  I am rejecting this response because: They will not give me my money back they say its part of a package when you can clearly see on my paperwork it says we owe and on the purchase and sales agreement I said keys there offer was a free oil change..This a crock of s--t another shady dealership this is why they been on the news several times if I only knew I'm out 600 dollars and they don't care...thanks greenway ford....
  
  Sincerely,
  
  *********************************