We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Fountain Acura

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,My name is ***** *****, and I am filing this complaint against Fountain Acura in *******, ******* for deceptive sales practices.On [10-29-2024], I visited the dealership and agreed to purchase a vehicle with the following terms:$[46,000] for the vehicle ****** miles per year in the lease agreement However, after signing the contract, I discovered the following discrepancies:The final price of the vehicle was increased by $8,000 compared to what was verbally agreed upon.The lease contract included only ***** miles per year, instead of the ****** miles that was promised.I trusted the verbal agreement, and because of this, I signed the contract without reviewing every detail. After attempting to resolve the issue directly with Fountain Acura and Acura itself, I have not received a satisfactory response.I respectfully request that Fountain Acura:1.Honor the original price of the vehicle and the ****** miles per year as verbally promised.2.Correct the contract to reflect the agreed terms.I am submitting this complaint for investigation and a prompt resolution to the matter.Please contact me via email at ********************* for further clarification.Thank you for your attention to this matter.Sincerely,***** ***** *********************

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an incredibly frustrating experience with Fountain Acuras service department on Friday March 14th 2025. I brought my 2023 Acura MDX in for a warranty-related issue, expecting a straightforward resolution. Instead, I was misled into paying for unnecessary services that were falsely presented as essential for my vehicles safety and warranty coverage.The service representative, ******** ******, insisted that these services were required, but after consulting Acura and getting a second opinion, I confirmed that this was not true. This dealership charged me $1,662 for services I did not request, and they have refused to respond to my formal demand for reimbursement.I have taken all the necessary steps, including sending certified letters per Florida law, yet the dealership has ignored my concerns. Their lack of accountability and deceptive practices are unacceptable. I am now escalating this matter further through the BBB

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple dates of transaction, one in July 2024 and one on August 15th, 2024. I had an electrical issue of a blown fuse on my son's Acura Integra. Upon replacing the fuse at home, many error codes came up on the dashboard after doing so. We could get them to go away so we took the car in to Fountain Acura. When we saw the service advisor, she immediately stated it was not under warranty after noticing the car had a modified exhaust and custom parts. I informed her that the issue had nothing to do with the modified parts so the warranty should be covering the repair. Under the ************************* Warranty Act, a dealer cannot deny warranty coverage due to aftermarket parts unless they prove that the part caused the issue. They still had me pay for the repair $450 two separate occasions. When I asked for a manager, he was "not available". I called Then at pickup, my son asked for a manager and the service advisor said he was the manager and my son passed his phone to him so I could speak to him. **** was very rude and combative. I asked him to explain the specific part that caused the issue, he said it would be on the paperwork. We had to pay to get our car. There was no specific detail on which paperwork on the part that caused the issue, it just stated vehicle modifications. I am seeking a refund of my funds paid as it should have been warranted.

    Customer Answer

    Date: 09/11/2024

    Acura contacted me, we have resolved the issue. I can withdraw the complaint.

    Customer Answer

    Date: 09/16/2024

    Date Sent: 9/11/2024 5:13:34 PM
    Acura contacted me, we have resolved the issue. I can withdraw the complaint.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/24/24, I spoke with the manager named **** who refused service related to repairs required by the ************************************* There is a federal safety recall on my Acura that requires engine repairs to prevent a sudden engine stall, and *************** stated that it would likely take up to 5 days for the repairs to be completed. I asked if there would be a temporary replacement vehicle that I could use until such time as the mandated repairs were completed, and he said, "No!". I explained to him that I work and cannot be without my vehicle for up to 5 days. **** stated that the manufacturer doesn't provide stipulations that include accommodations to vehicle owners who are being inconvenienced by the manufacturer's default. I told **** that I would seek assistance from an attorney on the manufacturer's failure to accommodate drivers while they wait for their mandated vehicle repairs to be completed, and he yelled loudly that since I am going to seek counsel against the manufacturer, he refuses to accept my vehicle in the service center not only for the federally mandated engine repairs that could cause the engine to suddenly stall but also for any oil change or other repairs that *** be needed. He has blacklisted my vehicle for any repairs at Fountain Acura's service center--no matter the nature--and this should be unlawful. This is outright poor customer service from **********************, as **** should NOT have the right to arbitrarily play the role of dictator and stalemate on all forms of any service when customers are exercising their civil right to explore legal counsel to determine if the manufacturer is under any legal obligation to provide accommodations to vehicle owners who *** either be disabled, caring for a sick parent, or who are otherwise expressing major distress at being financially encumbered to not be able to rent another vehicle or pay for Uber rides for up to 5 consecutive days.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I flew to Orlando Florida October 14, 2022, hailed an **** to Fountain Acura to purchase a 2017 Chevrolet Camaro that they had on their used car lot after negotiating via phone and text message for approximately a week. The dealership had already run my credit and had already given me the terms of the loan over the phone. For the down payment, I used a debit card with *** Bank in the amount of $15,000. The remaining of the car's cost was financed through general motors finance in the amount of $23,460.15.
    I literally was in possession of the vehicle less than 12 hours prior to the engine beginning to make a horrible noise. I had the vehicle evaluated by another ***** dealership who says that during the last oil change, not enough oil was put into the car and this is what caused the issue. I have tried to work with this dealership to come to an agreement regarding this vehicle. The car was shipped back to Fountain Acura and they are again in possession of the vehicle.

Fountain Acura is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.