Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CF CDJR should train their AI bot to unsubscribe people that respond to obvious automated nonsense emails as requested. CF CDJR should also respect people's unsubscribe messages.

  Business Response

  Date: 05/27/2024

  We appreciate the comments brought to us by ********************.  We have taken the suggestion and moved it forward to technical support for guidance in assisting future clients with this issue. 

  Thank you 
  

   

  Customer Answer

  Date: 05/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 30th 2023 I lease a Dodge Ram 1500 from this dealer. I notice that there was a small dent and I advice the sales rep ***************** during inspection of the vehicle. He stated he would take care of that. Couple of weeks later I notice another dent on the left side of the truck bed and notify *** ******* and he advice me that when I took the truck to get the first dent fix to let the service manager know about it, which I did and also informed the sales manager that apparently when they sprayed the bed liner they did not replace the covers on the holes of the bed and he stated that was like that because that is for water drainage. I informed him that I had one that I took out because it kept falling off. He stated that he would speak with management and get approval to fix the second dent and replace the covers. As of today I have attempted to communicate with the sales rep and he keeps saying that he will speak with his service manager. The last communication was on March 26th 2024 and as of today I have not received any calls.

  Business Response

  Date: 04/30/2024

  On December 30, 2023 **************** leased a truck that had a small dent.  The dent was repaired on January 10, 2024.

  At this time, our Director of Service *********************, has reached out to **************** to communicate with him about the other dent as well as the caps on the bed of the truck he is questioning.

  ************** has not heard back from him yet.  I can respond to you with follow-up if you would like once he has spoken to the customer.

   

  Customer Answer

  Date: 05/01/2024

  I did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.

  Thanks

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21576722
  
  I am rejecting this response because:
  

  Consumer

  Most Recent Message

  Date Sent: 5/1/2024 1:08:25 PM
  

  I did received a voicemail from Director of Service ********************* and that same day which was On April 30th I have left two voicemails and he has not returned any calls back. The number I got the call from was ************.

  Thanks

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/21/2024

  **************** was contacted by our Director of Service- ********************* on Tuesday, May 21, 2024.
  **************** explained his frustrations, he also stated that he is currently out of town, (possibly returning tonight or tomorrow).

  ***** asked for him to take pictures of the truck issues in question, or if possible to bring the truck by for him to see himself.

  **************** said he would get pictures but he also said that the Service Advisor who worked on the truck originally took pictures too.

  ***** told him he would discuss with the Service Advisor but he still would like his pictures as well.

  The conversation ended with **************** stating he would get the information to *****, & ***** agreeing if he had further information before he hears from **************** he will contact him first.

  **************** seemed satisfied with their discussion.

  Hopefully this week resolution will occur.

   

   

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doubled the price of vehicle without informing me of it. 10k upside down after making extra payments for over a year. Extremely unethical and crippling. I did business with them before and it was ok, i came back to trade in car and i got killed on cars price. Completely lied to me.

  Business Response

  Date: 04/05/2024

  Our records indicate that we last had a deal with ************** April 6, 2022 when he purchased a Pre-owned vehicle.

  I have reached out 2 times since receiving this notification to try to contact ************** to discuss the complaint, but have not received a response.

  Voicemails were left for him by myself, *************************, Director of Operations.
  Until we receive further information we are unable to provide any further information.

   

   

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle on 02/03/2023 for a 60 month term. I added prepaid Maintenace program for the cost$ ******* with my purchase of the car.I changed my mind regarding the Maintenace plan and expressed my desires to have it removed in person seven days later. I was assured it was but it wasn't. I requested it to be removed by the finance manager via text message, but it wasn't. I called them on the phone but got the run around again. my last communication with the dealership was via email on 05/19/2023 and i was assured it was going to back dated and removed but it wasn't again.

  Business Response

  Date: 03/07/2024

  We regret to hear the client has not had a response from the team here at CFCDJR. Our Director of Finance has reached out 
  to contact ****************** to help with his concern and are awaiting a return call.

   

   

  Customer Answer

  Date: 03/10/2024

  I didn't the car company contacted me until i saw an update to this situation via email. They called my phone but did not leave a message or a number to directly call back. These are the games the dealership is engaged in with me. I called and spoke to a receptionist. She forwarded my phone call to someone's voicemail i left my name and number but no callback.  

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21383261
  
  I am rejecting this response because: I wasn't aware they called me until an email notification from BBB. They did not leave a voice message that included a phone number or the person who's calling. I called that location again but didn't speak to anyone of influence. The receptionist had me hold for almost ten minutes then was forwarded to someone's voicemail. I left my name and number but no call back. This issue has been on going with this dealership and they continue to play these childish games with me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/29/2024

  Good Afternoon-

  We sincerely apologize for the delay that ****************** has experienced in getting resolution to the cancellation of his warranty for the vehicle he purchased.  It is completely unacceptable and not at all the customer service that we strive for.  We have reached out two more times to discuss ******************' situation with him, with no luck.

  The Warranty has been cancelled having the cancellation date show when ****************** stated 2/3/23, (which is when the vehicle was purchased>)

  As far as the timing of when the check with be sent out, per our ********************* the timing should be by end of the month or just at the beginning of April.  If the car is still being financed, the check from the Warranty will go to the back financing the vehicle to put towards the balance.

  If the vehicle is paid off, then the check will go to ****************** once verified.

  Again, our sincere apologies for the delay. Thank you for the cooperation.

   

   

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21383261
  
  I am rejecting this response because: I was told that issue will be resolved by the end of march. I logged into my account the past few days to see if the car balance was reduced yet, but it wasn't. I am still waiting to see if the refund amount will be applied.   
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Finance a 2020 Dodge Ram on December 13th 2023 from Central Florida Dodge Dealership, As of today I haven't received my permanent plates, I received temporary plates twice already and by law (Florida Statutes *******) after the second I'm not allowed to have anymore, my secondary temporary plates are expiring on Friday February 9th 2024 which is a day from now, I have tried to reached out to the dealership multiple times in which I left messages and even went out the way tand also tried to get in contact with *********** who sold me the car , I only received a call back on February 5th stating that they are trying to resolve the matter and will call me back within the next 2 to 3 business days, in which never happened. Now my problem is that after tomorrow I won't be allowed to operate this vehicle now with expired tags/plates, I have continued my pursuit on trying to be patient with this dealership but honestly didn't receive that much help.

  Business Response

  Date: 02/20/2024

  ****************** license plate was in processing for an extended period with the *********** due to a lien on the vehicle that he traded in to our dealership which delayed the plate from processing.

  ************** has actually traded to a different vehicle and the processing has been resolved.  The dealership has since satisfied the concerns of the customer and the issue is resolved.

   

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21266741
  
  I am rejecting this response because:

  Yes the vehicle that I financed is great and I'm am very grateful to find such a great vehicle, but there were other factors that made me choose unsatisfied with the whole overall of the situation that I was put into, first I purchased aftermarket parts on the previous **************************************************** more than two thousand dollars that the dealership refused to transfer or remove to my new vehicle, secondly its been 2 weeks since I purchased my new vehicle and I still haven't received my 2 thousand dollars that I made in advance payments from the previous vehicle.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/08/2024

  We have reached out to the lienholder again on **************** refund of payments made and they insured us they are processing it now.
  These funds will go directly to him. In reference to the the aftermarket parts he is speaking of, these parts were of no value to us, therefore we told ************** at time of purchase he could take them and have them removed by the same vendor who installed them initially. He chose not to have this done for his own personal reasons.

  
  

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to get dialogue with Mr. S***** of Central Florida CDJR concerning cancellation of Warranty Contract. See attached information and correspondence copies.

  Business Response

  Date: 02/20/2024

  Mr. communicated with Jeff S****** Director of Finance that he wanted his Warranty Cancelled.  The cancellation of the warranty was effective December 1, 2023.  Unfortunately there was an error & the Accounting Department had not is working on ****** the refund check that will be going to your lender ***** ***** ****** *****.

  The amount of the refund is $3730.31 + tax(unclear of exact tax amount until the end of the month when this posts.)
  The total of the check will be sent to ***** ***** to apply it towards your loan.

  I had sent an email to Mr. ****** explaining the error of timing, & when the refund will be posted.  He also was made aware by Mr. S***** as well as in my email that the refund check goes directly to the lender to apply towards his loan.

   

   

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership told me an agreed upon price via email and then after multiple emails asking for the purchase agreement. I received the agreement for $2,000 more than the agreed upon price. When I questioned the price they told me that was the best they could do. I told them I had a email with an agreed upon price and even sent them the screenshot of the email. I was told the GM and GSM were now included in the issue and I would be updated. However after not being contacted for 24hrs I searched and the vehicle was no longer online. I then emailed the manager who had told me he would let me know when he had updates and he had left for the day and another employee contacted me and I asked if the vehicle was still there and they told me it had been sold. This is a terrible dealership with employees that lie. The dealership need to make this right somehow, or the employees that have lied to me need to be held accountable or fired!

  Business Response

  Date: 11/28/2023

  The sales person agreed to a price on the vehicle via email, the customer was then sent a different price by a manager.  While that was going on, another customer purchased the vehicle.  To date we have been unable to find a comparable vehicle for the customer.

  Customer Answer

  Date: 11/28/2023

  
  
  Complaint: ********
   
  
  I am rejecting this response because: 

  They did not solve the problem, I found another vehicle on my own from another dealership that was very nice and helpful. The response from central Florida was not good because they still did not own the fact that they were in the wrong. I did speak with one of the owners on the phone and he was apologetic, but it was not his fault it was the salesman and the managers fault.
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take my vehicles to Central Florida Chrysler Dodge, because it’s was having a starting problem, the vehicle was in the shop for 2 weeks. I was charged $2484.80 after paying so much money, the car is still having the same problem, I had to take it back for another 2 weeks, and the car still is having the same problem. I think that the dealer should give me back a full refund because the car is still not fixed.

  Business Response

  Date: 04/21/2023

  Ms* ******* vehicle is currently in our Service Department as we are trying to identify the problem.  She is being provided with alternate transportation at no cost to her while we are working on her vehicle.

  There are no other updates to this case.  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 Jeep Cherokee from Central Florida CDJ dealer and got what I thought was a good deal but when we went to see what was going on with our registration when it had not come in the mail we found out that there was a lien on the jeep sold to us that was why it did not go through (Tag and title). We called multiple times and spoke with a Danny R****** who said they got it all taken care of when in fact this was not. It took my wife and I to speak with the location manager to find out that the jeep did have a lien. Every attempt we have made to get this resolved no one calls us back and when we do reach someone they have no idea what is going on and met with "Oh yeah that's been taken care of" when in fact we find out it has not. I was told the plates are in the mail next day and when I ask for tracking they can provide and we are met with an excuse as to why they don't have that information. it is now 1/28/23 and the plates run out the end of the month.

  Business Response

  Date: 01/31/2023

  Vehicle purchased 12/20/2022 by
  ***** ****.
  There was a lien still in place
  on the vehicle that had been paid off, however, it was realized that there was
  an $11.00 balance owed to the bank holding the lien.
  This was realized on 1/11/23 when the Accounting Representative
  contacted the bank to find out the status of the lien, (if it had been cleared
  yet). 
  Accounting sent $11.00 to the
  bank on 1/11/23.

  Following this, the Accounting Representative called to check on
  status of lien being removed in order for the license plate to be issued.
  The bank informed the Accounting Representative that it would take
  2 - 4 business days for the lien to be removed, however, the lien did not actually get
  removed
  until 1/30/23.
  The lien was removed on this date, & the license plate was
  issued to customer on this day. 
  Customer came to dealership to pick up
  the license plate on the morning of 1/30/2023.  He was satisfied when he left the dealership.

  
  

  Customer Answer

  Date: 01/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6 I took my car for services at Jeep Cherokee Orlando. My advisor at that moment was ****. I took the car twice to do an Oil Consumption test. On May 9 sent a text message to **** to ask if it was approved. He texted back "Gotcha no problem. I just wanted to make sure I understood. Yes, they did approve it, just waiting on parts!". I reply him back "ok, I'm going to work on Monday to ***** and I'm back on May 26. He reply back "Sounds good. Let's touch base then if nothing is relayed to you and see what we can do about getting it installed. I reply back "ok". After that text message I didn't heard back from him. I called service few time, but he never call me back. On August 30, I went back and started a new processed with *****. He told me at that point that the first process was lost due the time that passed, but the warranty was approved first time so it doesn't matter that my warranty had been expired because the first process started before warranty expired and was approved. Today 12/12, I called ********************* and he indicated me that my claim was denied. I asked him to talk to someone higher than him, he transferred my call to ************************* which is the Service Manager. He told me that it was denied by cooperate and hi can't do nothing about it.

  Business Response

  Date: 12/21/2022

  BBB Complaint Case# ********
  (Ref#***-90639413-********-4-300)
  
  The customer brought her vehicle in for repairs. Her vehicle repairs were not going to be covered under her warranty due it being over the mileage allowed.
  Our Director of Fixed Operations, ********************* was able to contact the factory & an exception was made to have the repairs covered by the factory.
  ***** spoke to the ************** was satisfied with that resolution.