Customer ReviewsforAeroCare Holdings, Inc.

In December of 2023, I was in the hospital with a severe flu; My home oxygen is from this company so when i needed portable oxygen my insurance used AeroCARE for the Intogen; I called not less than 9 times and being disconnected and given a run around by the reps I finally went to **************** to resupply the cannulas for the breathing connection. They sent me the wrong size and told me they didn't know how to look for one that wasn't too large or to small at the place underneath my nose. I asked if I could return the wrong ones foe a credit to be sent to my provider well they didn't know and told me I could mail them back at my expense. I now have the proper size and referance number I used to have no trouble but know I don't understand what the problem is if you have the correct information to give them!

This company way over charges for equipment. They do this by billing you and insurance 2x the amount the the equipment.

As other reviewers here, I think this company is a fraud. When I started using their services, I was told I would have to pay more than 200 dollars as inicial payment for buying the sleeping machine, and 7 dollars for the next 10 months. The truth is that I have paid already almost 800 dollars, including some supplies. I have called them several times to clarify the nature of some payments, and to ask them when the payments are going to stop. Last time I spoke with some representative, they told me that February 2024 will be the last payment, collected at the beginning of March. It is now April, and they are still charging me in auto-pay mode. I feel robbed and deceived for this company, like they can take your money whenever they want, for whatever allegedly service. I will do whatever is necessary to get rid of their "service".

How do you all stay in business. Worst I have seen.

Horrible- CPAP machine ordered on 12/12/23 - still don't have CPAP machine on 2/16/24. So frustrating.

Have called several times over a month to try and get my cannula for my oxygen concentrator.They don't answer the phone and say they will get back to me in 24hrs lie's.Nothing worse. Worst medical company in ***.CEO ******************* should be ashamed of the customer service or at least have a handle on it.Not doing his job. If I ran my business like he does I would be out of business.But what do you expect from a rich business man.

Worst company that I have ever dealt with. They somehow always lose my insurance info even though it has never changed. I'm lucky if I get supplies once per year and when they do send them, they send the wrong masks and refuse to replace them. When I call they are rude and refuse to do anything to fix the problem.

This company is a complete fraud. I got a CPAP machine in Sept 2022. It was supposed to be paid off over a 10 month period. They have billed me for over 15 months and I am still not paid off. I called them in September 2023 to find out what was going on and why I was still being billed and asked how this was not paid off. They allege that somehow I changed insurance companies in the middle of the year (May?) and the 10 month period started over. That is completely false. We have been on the same insurance since this started. I called today Jan 8 **** after I got another bill to find out what is going on. Somehow the amount now owed is over $60 higher than it was when I called in September despite payments being made. Apparently the 10 month billing period rolled over again. IF your doctor gives you a prescription and your insurance gives you options for providers, RUN as fast as you can away from Aero Care. Pick anyone else. You will be way better off. Also IF your dumb enough to use them after reading all of the reviews on her, don't keep it a secret. When they s**** you, AND THEY WILL. tell your doctor they are terrible and let him know that he should not be sending patients to this place. I certainly will make sure my doctor hears my story.

Horrible customer service. All billing phone number go to *************** and it is impossible to understand them. I called to pay my bill and they withdrew double the amount owed. Now cannot get anyone to help and correct the overcharge.

DO NOT DO BUSINESS WITH THIS COMPANY/ THEY SET ME UP ON AUTO PAY WITHOUT AUTHORIZATION. THEY STARTED UNAUTHORIZED AUTOPAY OVER A YEAR LATER AFTER PICKING UP MACHINE WHICH SHOULD HAVE BEEN A PURCHASE, NOT A RENTAL!!!!