Complaints

This profile includes complaints for Contemporary Women's Care PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Contemporary Women's Care PA

  9541 Moss Preserve Pkwy, Orlando, FL 32832

• 

  Contemporary Women's Care PA

  1900 Howell Branch Rd Winter Park, FL 32792-1065

• 

  Contemporary Women's Care PA

  9685 Lake Nona Village Pl STE 201 Orlando, FL 32827-7321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a refund for a surgery that did not happen on 3/3/25. I was told over the phone that I would be receiving a check of $600 and some change by beginning of April, when that was not issued I was told end of April, it is now May and I have not been updated on this check they owe me. I have called them and asked to speak with the billing department and no one has contacted me. They can ignoring my calls and hanging up immediately they know I am calling them. I just want my money back. They refuse to provide me with any paperwork regarding my refund as well.

  Business Response

  Date: 05/05/2025

  The patient canceled her appointment on 03/03/2025 on her own accord, not by order of our physicians or the practice. Since she paid for her surgery in advance, then canceled the surgery, she was due a refund of $606.40 which was mailed to the confirmed mailing address on the patient's medical chart. The patient contacted our office on 04/08/2025 to verify the check amount, in which our team answered her call timely and explained the refund check process, as this does typically take a few weeks.

  The patient contacted us again on 04/29/2025 in which we was informed that this check was mailed out on 04/21/2025. Once the check is mailed, it is no longer in the control of our office and in the hands of the postal service. She came into our office today, 05/05/2025, stating that she has still not received the check. We gave her multiple options in this regard and her request was to cancel the check and issue a new one that she could pick up. This request was completed on her behalf. At no point were her calls ignored, as every day that she has contacted our office, someone either answered right away or got back to her within a couple of hours. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to Contemporary Womens on 7/26 for pregnancy confirmation. During the appt, they couldnt find an intrauterine pregnancy. They said it might be too early but warned it could be ectopic. Came back on 08/16, nothing was found in my uterus again. Dr. ***** insisted it was ectopic & sent me for labs. On 08/21, after reviewing the labs, Dr. ***** confirmed an ectopic pregnancy. They told me to rush to the ** for an abortion, heartbroken at the thought of losing my baby. At the ** after more tests and multiple ultrasounds, I received shocking news: my pregnancy was intrauterine, 11 weeks along, with a healthy heartbeat. The ** doctors were stunned by the misdiagnosis and revealed that Contemporary Womens Care had performed the ultrasounds incorrectly. They hadnt scanned my uterus properly, and the machine settings were wrong for my body type. I had been told to grieve a baby that was healthy all along. Their negligence broke me. Even after the **s confirmation, Contemporary Womens Care never reached out to correct their mistake or apologizeonly to collect payment for the flawed ultrasounds. Adding to the pain, I was treated with complete disrespect. On 08/21, an office administrator, who had no medical knowledge of my case, sent me to the waiting room and told me to rush to the **. When I asked for more information, she became frustrated and said, Theyll just tell you the same thing I did. I requested to speak with my medical team privately due to the sensitive nature of my condition, but she rolled her eyes and never gave her name. Her rudeness during such a distressing time left me even more lost. After my unscheduled walk-in, due to their failure to communicate the urgency of my lab results, the same administrator watched Dr. ***** perform the ultrasound and later told the scheduler that I had to pay for the scan or face discharge from the practice. I was met with coldness, lack of empathy, and hostility, making an already traumatic experience unbearable.

  Business Response

  Date: 10/01/2024

  I am writing in response to the claims made against the providers at Contemporary ************* We take such matters very seriously and have conducted a thorough review of the situation.
  After careful consideration, we dispute the claims the patient has presented. All examinations were completed thoroughly by multiple physicians on multiple dates of services and the direction provided to the patient was to visit the ** for further evaluation that could not be provided at our facility. By no means was she encouraged to terminate her pregnancy. 

  At Contemporary ************* we are committed to providing high-quality care and adhere to all relevant regulations and standards. We are happy that the patient has avenues such as BBB to voice her concerns, however, making any decision based on one point of view should be reconsidered. To protect the patient and abide by ***** regulations, we will not be sharing any notes on her chart without her consent. We hope that the representatives from BBB understand that hearsay and personal viewpoints are not valuable sources for making such decisions and trusts that the professionals are providing appropriate care and direction to patients. 

  We encourage open communication and are willing to discuss further to seek an amicable resolution.

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding undisclosed fees and patient responsibility from my recent visit to my ************* I am a self-pay patient and made it clear to the office before my appointment on August 8, 2024, what I would be responsible for paying. I paid $567 for my appointment upfront, but I have since received a bill from Quest Diagnostics for $619.95 for lab work that was done during that ******** no point was I informed that I would be responsible for lab fees. Additionally, when I contacted Quest Diagnostics, I was informed that the office did not specify that I was self-pay, which would have qualified me for a lower lab fee rate. This lack of communication and transparency is unacceptable, and I do not believe I should be responsible for paying this lab bill.

  Business Response

  Date: 10/01/2024

  When Cala called our office, she inquired about self pay rates for the office visit. At no point did she ask about additional fees for labs, imaging, etc. 

  We do not have a lab in the office, so all specimen collected are sent to an outside facility. Our providers discuss this at the time of the visit to ensure the patients know where their labs are being sent and who to expect results from. 

  Attached is our Financial Policy, signed by Cala, which states that lab work is billed by a lab company or hospital which is separate from our office visit. It is the patient's responsibility to know their coverage with these outside facilities. Given she is not covered by insurance, the patient should have inquired about additional fees from any outside facilities. 

  Customer Answer

  Date: 10/01/2024

   
  
  Complaint: 22208260
  
  
  
  I am rejecting this response because:
  
  1. Lack of Cost Transparency: I asked multiple times what I would be responsible for as a self-pay patient, emphasizing that I needed to budget for multiple visits. Despite my requests, I was not informed about lab fees, which I would have considered had I been told upfront. As a self-pay patient, it is crucial to know all charges to make informed financial decisions.
  
  2. Previous Mishandling of Visits: This isn’t the first time I’ve encountered issues with this office. The consistent lack of communication and professionalism is unacceptable.
  
  3. Outdated Financial Policy: The document attached to their response was signed last year when I had insurance. I do not recall signing this document, and at the time of signing I had insurance coverage, which would have impacted my understanding of the financial responsibilities outlined. The fact that I had insurance makes this situation different from my current self-pay status, and the office should have made the distinctions clearer during my recent visits.
  
  4. Lack of Communication and Records: I have  asked for an itemized receipt for all my visits and my medical records, both over the phone and through their messaging portal. Since cutting off my care, the office has failed to communicate with me or provide these records. This lack of responsiveness is unprofessional and unacceptable.
  
  Additionally, at the very least, I have not received any apology or empathy from the office. There has been no accountability for the miscommunication or mishandling of my situation. It feels like I’m left to navigate everything on my own, without proper guidance or support, which significantly undermines my trust in their care.
  
  
  
  Sincerely,
  
  
  
  Cala Vilogron

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At intake ultrasound for my pregnancy, ovaries were not scanned. Ovarian cyst was noted when referred to ******* hospital for genetic screening. Pap smear was performed, and charged to insurance, results were never reviewed with patient. Genetic counseling was requested, documents forwarded, also not reviewed with patients by OBGYN doctor at contemporary women's health. Records were not up to date when appointment with Dr. occurred. Dr did not know about the missing test until the patient brought it up to her on t 5/28. The doctor knew about the prerequisites for the test and did communicate that drinking coffee at 7:30 AM would disqualify her from being able to get blood drawn. Patient informed the Dr she would take that day(5/28) off to test. Patient spent 3 hours at the **********, as a walk in to be turned away at noon due to drinking coffee at 7:30 AM that morning Tuesday 5/28. After this appointment, calls were made every day from 5/28 til 6/3 when the patient was discharged from care. The patient tried to call back Friday 6/1 after being left a voicemail, the patient called back less than 3 min after receiving voicemail on Friday, see reference below. Was unable to leave voicemail due to an automated message that forwarded all calls after 12 on a friday as being an emergency and costing the patient a $10 service fee for being connected. The patient went into the office to communicate with administrators where she was not permitted to discuss the matter with anyone outside of front desk. Patient expressed preexisting condition that was limiting her ability to walk, staff would not listen to or make note of complaints. Patient requested that discharge paperwork be corrected, staff printed out the automated message and would not amend the lines of that doc, or address patients concerns on the situation. Patient was forced to discuss medical information in the lobby of the DR'S ******* a HIPPA violation after requesting to speak to the administrator.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/13/2023 I went Contemporary Women's Care office in Winter Park for a nurse to give me a shot injection. This was not a visit to see a physician. Just for a medication administration with just involved a nurse to give me the injection. The front desk person who checked me in was very rude and told me that I had to pay a $50.00 co-pay otherwise they would not see me. I told her that I was never charged $50 in the past and to look at my history for visits. I even asked her to reach out to their billing manager. After waiting in the lobby for a few more minutes the front desk rep. told me that she cannot reach anyone in billing and that I need to pay the $50.00 co-pay even though she saw that they never charged me before in the past. She said that if my insurance pays for this visit then they will refund me the $50. I ended up paying before I did not have the time to argue with the front desk because I was on my lunch break. I got a receipt for my payment and I noticed that I had a $40 credit with this doctor's office already before paying the $50.00 co-pay. On 2/14/23 I spoke with the billing manager who agreed that I should not have been charged the $50 and they will refund me the $50 once the insurance pays on the claim. The insurance reconciled the claim on 03/02/23. I spoke to their billing department in March 2023 and they said they will refund my $50 but they never did. Then I spoke to their billing department again on May 22 with a status of my refund. The lady said whoever I spoke to in March never processed my refund and they will process and refund my $50. It is 5 weeks later and I never received the $50, even though the insurance paid them in March. This GYN office double dipped because they charged me $50 which I paid and they charged my insurance $50 according to the EOB. Also the $40 credit on my account was an overpayment by me from an office visit from 2016 that they just refunded in March 2023. This office has serious billing problems.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/2021 I had my annual OB appt with Dr. Aparna D****, a $115.00 service fully covered by my AvMed insurance. On 10/25/21 AvMed paid the bill using chk#******, which was a bulk payment of $361.23 intended to cover my appointment and services performed for other patients covered by AvMed. AvMed withdrew $237.48 of the payment for services not related to my appointment. The remaining $123.75 was intended to cover my appointment ($115.00) and that of another patient ($8.75). These funds must have been misallocated and not properly applied to my account. On 12/29/21 AvMed directed the billing rep (Hillary) at CWC to go to Change Health Care for an EOP in order to write off the bill. I never received confirmation that this was done, after asking multiple times in my follow up communication. For over a year, I attempted to communicate with CWC, who could not reconcile their bookkeeping and I continued to receive bills. I confirmed multiple times with my insurance that it was paid, and AvMed also attempted multiple times to connect with CWC and were not responded to after their initial contact on 12/29/21 (three attempts were made by AvMed in August of 2022 alone). Any response I received from CWC ignored the detailed information I provided to the office via email and voicemails showing that the person contacting me had not reviewed my case. Since they stopped responding to me, I switched practices and informed them I could not continue as their patient in Nov 2022. They then dropped me for lack of payment (by mail - still not responding to my emails) and sent my case to TSI for debit collection in Jan 2023. I filed a dispute with TSI 02/23/23. Attached are two email threads showing my attempted communication with CWC and their lack of response, and my paid insurance claim. CWC needs to correct their records and clear my credit score of the TSI case.
  CWC Claim#****** *********** ******** ***** ************* *********** ******** *** ********* *******************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was double charged for a service back on 08/08/2022 for the amount of $69.41 , 3 days later i requested a refund, and i was told that it has to go to billing for processing and i agreed, 3 weeks passed by and no refund was issued. I made several calls leaving voicemails , send an email trough the portal . nobody ever got back to me.
  also there is some refund due to me since i overpaid according to ****** Healthcare.
  That made me extremely aggravated.knowing that they took my money and refuse to issue a refund .