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Business Profile

Medical Billing

Emergency Physicians of Central Florida, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already paid for my medical bill using the income based plan offered by the hospital. Now I am getting a random bill from this company Ive never heard of and they are going to send it to collections and ruin my credit if I do not pay it.

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After an ER visit in 2024 the Emergency Physicians of Central Florida, according to them, expected a payment of roughly ************************************************** Nothing in my email which has been the same for 15 years. No physical mail to my address of 1.5 years and no calls made to me. When they told me the number associated with my account, it was not mine, nor was the address. On Monday (5.12.25) of this week a collections alert on my credit report displayed for the first time. I have never missed a payment on any account and was deeply confused as to how this could have occurred. Their ****** reviews are littered with people having the exact same exact same issue, no notice before being sent to collections. I, like many others it seems, had no idea that there was a separate cost to specifically pay the ER doctors especially because no information was ever successfully sent out. This immediately tanked my credit score at a very crucial time in my life where I am trying to purchase a home. It seems that there is a pattern of this kind of behavior at Emergency Physicians of Central Florida and while my priority is to rectify my credit report, I hope something can be done to prevent this in the future.

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This organization has posted a collection account on my credit report. I have asked on multiple occasions for it to either be proven or removed. They have done neither. I am suffering extensive financial loss from the damage they are doing to my credit report. No attempt to collect or identify a debt has ever been made, despite multiple requests, other than the "credit report extortion" described above. If there was a legitimate medical expense incurred (which does not appear to be the case), they have waited far too long to respond to my requests to identify the debt. Today, I would have no chance of engaging the medical insurance I carried at the time this collection was "opened" (over two years ago).

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection notice from ********************************** in the amount of $558. The date of the service was 3/22/24 at ****. The dispute is that I never saw anyone that identified themselves as a PA, nurse practitioner, or doctor. I visited the ** and only checked in to determine the wait time. I never left the waiting room, never saw anyone and did not receive any treatment. Once I was advised the wait time was over 8 hours I advised that I will see my ************ Physician. After informing **** of this situation they waived their patient responsibility bill. Emergency Physicians of Central Florida has listed a collection claim on my credit.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i went to ********** ** in 2022 - after all bills paid by insurance and myself - today "3" years later i get a letter from a collection agency for $85 for Emerg phys of central fl .....this is ridiculous -for someone to send a bill "3" years later and of course the FIRST i knew of this balance - nothing in the mail from them. When i called the collections agency - i might have well talked to the wall - all the guy could say is we just send things out - couldnt give me the number to the ** **** billing - this should be illegal - i run a ************ SEND PEOPLE BILLS - not to collections 3 years later....i find complaint after complaint of the same thing 'SURPRISE YOU HAVE A BILL IN COLLECTIONS"

  • Initial Complaint

    Date:02/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an emergency room visit for a broken arm on October 29, 2024. I was billed and paid for the various services I received including an xray of my arm. In February of 2025 I received another bill from Emergency Phys of Central Florida this was for an xray of my ************ I never received an xray of my head or neck during my visit. I contacted them and indicated that this is either erroneous or fraudalent and asked to have the bill corrected. I have continued to recieve statements despite several calls. I have contacted the No Surprise consumer complaint as well as written Emergency Phy and email and now sent a letter. They need to zero this balance and update the billing correctly.

  • Initial Complaint

    Date:12/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Emergency PHYS of Central Florida LLP,i do not have a contract with ************************, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/23/2024 I visited *********************** due to an health issue. I was not able to pay the total bill at the facility and was granted Financial assistance write off due to my household financial circumstances. I'm now receiving a bill from EPCF saying I owe for ER Exam and ER Charge when I was charged at the facility for all tests and exams. I do not have the money to pay nor do I recognize these charges as they're separate from the facility that service was rendered in.

  • Initial Complaint

    Date:10/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for the debt with Emergency Physicians of Central Florida, and I don't have a contract with ******** ****** and ********** and they have not provided me with proof of contract as requested.

  • Initial Complaint

    Date:09/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this *** with this company I do not have a contract with the collection agency they did never provide me any original copy of my ***.

    Customer Answer

    Date: 09/27/2024

    I need  the  company  send  to me  an original copy the  contract I signed. 

    I don't  know  nothing  about this det. 

Emergency Physicians of Central Florida, LLP is NOT a BBB Accredited Business.

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