Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original purchase: Dealbed via ****** on 9/15/2023.Failure: noticed in June ******* less than 2 years, several welds had completely failed and sheared off of the thin tubular steel frame. We had to literally battle, fight tooth and nail for almost 3 months to get a replacement under warranty. Of course, you still have to pay hundreds of dollars for the replacement to be shipped. In the meantime, we had a completely detached lumbar support which obviously no longer did anything except make the bed more uncomfortable. Then the one structural weld holding the entire pillow tilt portion detached. This meant that the entire head of the bed fell backwards, inverted from flat. This was horrible to sleep on for months while we fought for a replacement, which initially was denied. After 3 months, dozens of emails, false promises, and over 3 dozen phone calls, all of which has to be placed by us as they simply refuse to return phone calls, we got a replacement. Guess what, the replacement is faulty. It won't lift properly, the motors make terrible sounding noises while refusing to function, the memory settings are useless due to this, and I could go on. I called yet again and they told me it was a faulty control box, easy fix, we'll send one right away. I've now made 2 phone calls and 4 emails with no response, no status, and no resolution. The same goes for the original bed which has now been sitting in my garage for weeks because they won't pick it up but say I'll be charged the full price of the replacement if they don't receive it back. Yet, same deal, 2 phone calls, 4 emails, and it sits in my garage taking up a huge amount of space. To add insult to injury, they blamed us for misuse to avoid honoring the warranty. Meanwhile, my wife who already suffers from EXTREME pain due to severe spinal injury and subsequent botched spinal surgeries, had to suffer immensely due to this.Please reach out for specific supporting documents. There are too many to upload.

  Business Response

  Date: 10/13/2025

  Hello, 

  The warranty claim was submitted to the manufacturer, who approved the replacement of the bed frame. 

  The customer has received a replacement bed frame and is in the process of returning the defective item at this time. 

  We regret the time the taken to resolve the matter, it is due to the manufacturers review processes, which we are not in control of. 

  Thank you for your understanding in this matter. 

  Kind regards, 

  Support 

  Customer Answer

  Date: 10/13/2025

   
  Complaint: 23946053
  
  I am rejecting this response because:

  This response completely ignores my actual complaint which is that the replacement bed sent is faulty/defective and does not work correctly. It does not move into position if we are in bed. The only way to get the bed into position is to get off of the bed first, position it, then get in. This defeats the purpose of the bed and in their own words, would void the warranty should further damage occur by moving onto the articulated portions while in position. It also causes us to wonder when this replacement will inevitably fail, just as the original did. I called and they acknowledged that it was a faulty control box and stated that they would replace the box on a recorded call. Since then I have called multiple times, spoke with multiple representatives at *******, and emailed more times and yet they refuse to send the part, they refuse to return my calls or emails, and they have refused to pick up the old bed which is taking up a huge amount of space in my garage for a month now. There are costs associated with this as well. I have repeatedly tried to get a resolution to both matters via both email and phone call yet they refuse to take any action. Now we are still left with an item that we paid for that does not work, which the company refuses to make right.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an adjustable base from DealBeds.com in April 2024 for approximately $1,300 plus shipping. The product came with a one-year *********** March 2025, I opened a warranty claim because my husbands side of the bed frame broke apart where the *** cords are placed. DealBeds arranged for a technician from ServPro to come out. However, they sent the wrong part, and the technician informed us that a middle deck board was required to complete the repair.Since then, this warranty process has been an ongoing struggle:-The technician submitted the correct part request, but DealBeds never responded to emails from the repair company.-The repair company stated the base should simply be replaced, but DealBeds denied replacement and insisted it be repaired.-Despite this, they still have not shipped the proper part after more than 4 months.I had an appointment scheduled on September 4, 2025, but no repair could be completed because the part was not provided. I spoke with *** from DealBeds on August 29, 2025. He assured me he would call back by 7:00 PM that day with an update, but he never did. Weeks later, I still do not have the replacement part. When I ask for tracking numbers, they cannot provide them. When I call, they rarely answer or return messages.This situation has now been ongoing for 6 months, leaving me to sleep on a broken bed base every night, despite having purchased a product under warranty. This has been a complete disaster of customer service. I am requesting ********************** to be accountable to either: - Provide the correct part immediately and ensure the repair is completed, OR -Replace/refund the defective base under the terms of their warranty.Consumers should not have to suffer for half a year with a broken product, especially when the company repeatedly promises to send parts but never follows through.

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought adjustable base idealbed 4i and massage motor went out and talked to customer service and they told me a replacement part would be shipped out and it's now been almost 2 months and call after call they keep saying they are shipping the replacement and I should get email but never get one and they just been giving me the run around purchased in 2023 for 1300 dollars and it's been just lies after lies they don't take it seriously

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a bed from ideal beds, which has a warranty on their beds and products. We purchased the most expensive and highest end bed frame/base the company makes. We contacted the company over a month ago because the lumbar support broke and literally went through our mattress and couldve went into our spine. They have refused to honor the warranty. Then the motor has started to eat and dig into the bed frame itself and now the head of the bed doesnt even lift so our pillows have nothing to rest on. **** keeps stating they need approval from manufacturers overseas (an Asian country). I have a severe back injury. A warranty is a legally binding agreement. The bed they made is broken and breaking down. They keep pushing us off and saying it will be another 9 days the conference call was until 2 am, I couldnt even remember my own name when it was done. A company that claims to be American made, has approximately 11 American employees in *****************, but the beds are manufactured in an Asian country and then sent here to *****************. They are not honorable. This issue could have been resolved a month ago if they replaced our bed. They need to be looked into. My back is starting to flare up, I will be looking into sending my medical bills to them. If our bed isnt replaced by the end of this week they will be reported because they fall under companies that dont follow the tariff laws. They take your money, their product breaks, and dont replace it after youve spent thousands of dollars.

  Business Response

  Date: 08/28/2025

  Hello,

  We sincerely regret the difficulties our customer has experienced and we appreciate the opportunity to address their concerns.

  The warranty for this adjustable base is administered directly by the manufacturer, and our role is to act as the customers representative in working with them to resolve warranty claims.

  We understand how frustrating it can be when there are delays in receiving updates, and we apologize for any inconvenience this has caused.
  

  Please be assured that we have been actively engaged with the manufacturer throughout this process, and we are nearing the conclusion of their review.

  We will continue to advocate on the customers behalf until the warranty claim is fully resolved, and we remain committed to supporting them through the process.

  We greatly value our customers and will continue to work tirelessly to help bring this matter to a satisfactory resolution.

  Kind regards,

  Support

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against DealBeds.com (Order #)On February 8, 2024, I purchased an iDealBed 4iT Adjustable Bed Base (Model 4iTKD-QN) from DealBeds.com, along with a 10-year full coverage protection plan. Since purchase, the bed has had serious mechanical and safety issues: loud screeching during adjustments, remote control failures, and Bluetooth app malfunctions causing uncontrolled movement. On multiple occasions, the bed continued tilting after releasing controls, resulting in a dangerous fall. Due to my disability, this puts me at serious risk for injury.I reported these issues by email (March 2 and March 16) and by phone, but received no meaningful response. Despite the active warranty, DealBeds has failed to address or resolve the matter.I am requesting a full refund of $1,365.30 or an immediate replacement. If DealBeds is unwilling to provide a replacement, I will need to obtain a bed from a different, more reliable company, as this unit is unsafe and cannot remain in my home. I am seeking prompt resolution to avoid further escalation.***** **** ************* **************

  Business Response

  Date: 04/25/2025

  We understand youve experienced some concerns with the operation of your adjustable bed, and we want to ensure you're fully supported. While adjustable bed bases are designed for everyday use and do not typically present safety risks under normal operation, we always encourage customers to reach out if something feels off.

  For any technical issues, the fastest way to receive assistance is to contact the warranty service center listed in your owners manual. Youre also welcome to reach out to us directly with your serial number, and we can assist with initiating a claim on your behalf.

  We appreciate the opportunity to address your concerns and help resolve any outstanding issues.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23195681
  
  I am rejecting this response because: I have already taken the steps that they suggested. I spoke to an agent at the company on March 17 for about 15 minutes, explaining the issues and requesting warranty support. I requested a service call, repair, replacement, or refund at the time. I explained that there were safety issues involved and was promised a response. It has been five weeks now since that call and I have received no response. This message from the company is the first communication I have received since March 17.  I believe the extended warranty I purchased should be covering the issues with the bed which should have a longer lifespan. It has continued to have more problems since my first message on this website. The company needs to acknowledge the first request, reach out to me to follow up on it, and follow through with the support that I purchased. I will recover the cost of this product and any legal costs in court if prompt action is not taken.

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received my product

  Business Response

  Date: 03/13/2025

  We apologize for any difficulty with your purchase. It looks like a full refund was already issued on February6th upon receiving your cancellation request. We double checked to make sure this was processed successfully with ******. We're very sorry your purchase didn't work out. Please don't hesitate to reach out to us directly if you have any questions.
  
  Thank you,
  DealBeds

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent purchase on November 6 of a mattress was terribly handled. The mattress I received was damaged upon delivery, which is unacceptable for a product of this nature. Despite the clear mistake in providing a defective product, they failed to take responsibility as a seller in resolving this issue in a satisfactory *********** Apology or Acknowledgment:At no point did they offer an apology for sending me a damaged mattress. This lack of accountability is disappointing and unprofessional even after showing proof.2.Refusal to Provide Compensation or Discount:When I brought the issue to their attention, they did not offer any compensation, discount, or alternative resolution to make up for the inconvenience caused by your error.3.Unreasonable Return Shipping Costs:Instead of assisting me with a hassle-free return for the defective product, they asked me to return the mattress and then charged me $531.22 for shipping costs. This is entirely unreasonable, especially considering the damage was due to their mistake and not mine as a customer.This situation has caused significant frustration and financial loss on my end. I believe it is only fair and reasonable for them to refund the $531.22 shipping cost through any available method.This incident reflects poorly on their commitment to quality and customer service. As a seller on ******, it is their responsibility to resolve issues caused by your error in a way that is fair to the customer. I request that ********************** process the refund for the shipping costs immediately.If this matter is not resolved to my satisfaction, I may have to escalate it further through ****** or pursue other avenues to address this issue.Sincerely,***** ******* Order number 111-1841370-3475420

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention and allowing us the opportunity to address them. We understand your frustration and want to provide clarity regarding the situation.
  When you initially submitted your return request, you indicated the mattress was damaged. To verify this and assist in resolving the issue, we requested photos to evaluate the extent of any damage. The images you provided showed only the box, which remained unopened with the straps and shrink wrap intact. This indicated that the mattress itself was never inspected or removed from its packaging.
  As there were no visible signs of damage to the product or its packaging, and the mattress was never opened or used, the return fell under our standard return policy. According to these guidelines, return shipping costs are the responsibility of the customer unless damage is verified. Upon receiving the returned mattress, we conducted a thorough inspection and found no signs of damage or defects.
  Despite this, we offered you a no-cost replacement as a gesture of goodwill. We regret that you declined this option and chose instead to return the mattress. The refund processed reflected the terms of our policy, including the deduction for return shipping.
  While we cannot issue a refund for the return shipping fee, we value you as a customer and would like to offer a discount on a future purchase should you decide to order with us again. Please contact our team directly to discuss this option further.
  We appreciate your understanding and are here to assist if you have additional questions. Thank you for choosing us, and we hope to serve you again in the future.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22695721
  
  I am rejecting this response because:
  First of all, the seller didnt offer a free replacement and I have all the chat as preof. Second, the mattress is damaged and I have proof which i sent to ******. I reported the seller to ****** and they know everything that happened. I will also file a law suit for blaming customer for false information. 
  Give me back my full refund and then Ill think about not filing a law suit.

  Have a blessed happy new year!
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/07/2025

  We understand your concern. However, our records indicate that on November 21st, we informed you of the return shipping fee and a no-cost replacement was offered as well. Unfortunately, the return shipping fee is non-refundable but if you're still interested in this item, we'd be glad to assist you with a discount to reorder. Please feel free to contact our customer service for assistance. 

  We apologize again for any inconvenience and we appreciate your understanding.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I constantly request assistance with my warranty claim by email and phone with no resolve. They tell me someone will call me back, they have to reach out to the warranty company or theyll send me the part and a technician. They ignore my emails. I have to initiate all communications and I feel disrespected. I gave them nearly $700 for a bed frame. **************** from other companies are prompt and ***************. I am disabled and depended on this bed for comfort due to my high levels of pain. This has really caused me emotional and physical stress.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th I contacted deal beds since the one of the welds on the frame broke resulting in the loss of functionality on my 1.5 year old bed. They stated that it is covered under the warranty, but after 3 months of run around with pictures needed and lost communications I was finally approved for a replacement on 8/19. However, this approval comes with two caveats; 1) There will be a $299 shipping fee to send the replacement bed to me and 2) they do not haul away the broken bed. What am I supposed to do with a broken California king size adjustable bed? I don't have the room to store it and I don't have the cost to haul it away.

  Business Response

  Date: 08/20/2024

  Thank you for bringing this matter to our attention. We understand your frustration regarding the shipping fee and the removal of your broken bed frame.
  To clarify, while your replacement is covered under warranty, the consumer is responsible for the outbound shipping cost. This policy is standard across the industry, and while we wish we could waive this fee, it's necessary to cover the expense of delivering a new unit to you. We also understand the inconvenience of dealing with the broken bed. Unfortunately, the warranty does not include haul-away service, but we can arrange removal for an additional fee. Alternatively, you may choose to discard the unit at your convenience.
  We apologize for any inconvenience this may have caused and appreciate your understanding. Please contact us directly at ************ to proceed with the next steps or if you have any further questions.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22165896
  
  I am rejecting this response because: the warranty does not state a fee to replace the adjustable bed. Also I was not made aware of the fee until the final call on 8/18. This fee needs to be greatly reduced and include the removal of the existing bed frame. 
  
  Sincerely,
  
  ****** ***

  Customer Answer

  Date: 08/23/2024

  I am willing to pay $250 for the shipping of the new adjustable bed and removal of the broken adjustable bed including the setup of the new adjustable bed in my primary bedroom. 

  Business Response

  Date: 08/23/2024

  We understand your concern about the shipping cost. The warranty covers the replacement of your bed, but it specifies that after the first year, the shipping costs are not included.
  If you would like to proceed with the replacement, please contact our customer service team at ************, and we will gladly assist you with the next steps.

  We appreciate your understanding and look forward to resolving this for you.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22165896
  
  I am rejecting this response because: no where in the warranty does it state that after a year I am responsible for shipping costs. Again in good faith I am willing to pay $250 for shipping of new adjustable bed and removal of existing broken adjustable bed. I feel this is a fair deal meant in good faith due to the non disclosure of shipping costs in your warranty. 
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a upright freezer. I spent a week with promised delivery each day. It finally arrived and is a refrigerator. They are charging me to return it even though it is their mistake.Hope no one ever uses this company. They are rip off experts.

  Business Response

  Date: 08/23/2024

  Thank you for reaching out to us and sharing your concerns. We apologize for any confusion or frustration you may have experienced regarding your recent order.

  After reviewing your order, we confirmed that you purchased a 'Frigidaire 18.3 Cu. Ft. Top Freezer Refrigerator.' The product listing clearly states that this is a refrigerator with a top freezer, and this is supported by the product title, the detailed description and multiple photos provided on our website. The item you received matches the product description and specifications exactly as listed.

  We understand that there may have been some misunderstanding about the product type, and we are here to assist you. As requested, we have arranged a return for the item. However, since the product sent to you is not incorrect and matches the listing, the return shipping fee applies according to our standard return policy. Once we receive the returned item, we will promptly issue a refund for the purchase amount, minus the return shipping cost.

  We are committed to providing clear product information and excellent customer service. We apologize for any inconvenience caused and are here to support you through the return process.