Complaints

This profile includes complaints for Blue Comet Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Comet Logistics

  6900 Tavistock Lakes Blvd Orlando, FL 32827

  
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  Blue Comet Logistics

  6900 Tavistock Lakes Blvd Orlando, FL 32827-7589

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a car hauling company and we had a contract with them for picking up 2 units from ** to ** on 08/04/2024. On 08/04/2024 we received a call from ***** that the costumer can release the vehicle on 08/05 exactly at 7 pm and we told him that we will at the ************** around 7-8 PM.After a couple of calls between us and we agree to pick up the units the next day he called us and told us to get the vehicles from the costumer on 08/04 the driver start driving from toward the costumers house which was more that 250 miles away to pick up the units. When the driver reach ***** to tell him that he is 10 min away from the pick up point ***** told the driver that the costumer cancel the shipment of the units. We spend a lot of money to and time so we can honor our contract and end up losing money and time. And when we asked to be reimburse for our time fuel and work they stopped answering our phone calls and responding to our emails.

  

  Business Response

  Date: 08/19/2024

  Thank you for reaching out

  The customer canceled because you were unable to meet the deadline twice. The initial agreement was to pick up before noon, but nothing happened on your end. The customer waited until 2 pm. We managed to speak with the customer again, and they agreed to a new pick-up time at 7 pm as you proposed. However, you rescheduled once more for 8:30 ~ 9 pm, which understandably upset the customer, leading them to cancel the order. To add to the situation, the customer's wife was in labor, and despite being at the hospital, he was flexible enough to wait for you twice.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated earlier in the conversation, the original issue was the missed quote between the original and blue Comet. That being said that did not excuse the activities that are unethical and illegal by their own admission in this statement. At no point was I informed that all calls were being recorded, as they contacted me and called me this opens up other issues and concerns about the integrity of the company and its unethical business practices. 

  My expectation is that a bare minimum the overage is split 50%

  

  Business Response

  Date: 06/24/2024

  Dear customer, thank you very much for reaching out. Feedback on our services is greatly appreciated as it helps us keep improving our customer service standards.

  We have reviewed your case directly with the assigned agent and his supervisor. I was going through the recording of the calls and emails; as they mentioned to you over the phone, the price you accepted from us through the third party's platform was calculated with the information that was presented to us on the mileage of the transportation. That information was not accurate at the moment we presented our bid, and we explained to you how this is not something we can control as it is within management of a third party.

  Still, wanting to make things right, and deliver the service you were requiring, we detailed the correct amount for which we could work on it accurately, to which you agreed. Only upon your acceptance to the terms and conditions, we proceeded to provide our services. It is of our understanding that you recieved the equipment in perfect conditions, and within the required timeframe.

  Our aim was always to help you with your needs, despite the external error that affected both you and us. We informed you about the process, and requested government-issued identification as part of our security measures to protect your financial information. As your designated agent explained to you over the phone and via email, we only ask for your ID to make sure all your financial information is used only under your consent.

  We apologize if you felt threatened at any point. This situation will be reviewed with our supervisor to ensure that customer interactions are always friendly and professional, in line with our company policies.

  Feel free to reach back to us if there is any unclear information, and again, thank you very much for your review.

  

  Business Response

  Date: 06/24/2024

  As you can check in the contract, we cannot take responsibility on third parties (clause 6 of our agreement), presenting incorrect information to shippers. Since the customer had already accepted our bid, and we could help them out, we explained to them the situation and they agreed to work with us for the correct amount. We also have the emails and call recordings of how we went over it with the customer. If they require a refund it should come from the third party which provided us and them with incorrect information; because our part of the service agreement was completely fullfilled

  They were also being difficult to provide ID, which we need to process Credit Card payments, after being told many times that it was only required to follow billing procedures to protect their information. We also have calls and emails backing up this information

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21892679
  
  I am rejecting this response because: As noted by Bluecomet in their own statement, of the response by proving my position that the unethical and illegal recording of the phone calls without my knowledge:

  "We have reviewed your case directly with the assigned agent and his supervisor. I was going through the recording of the calls and emails"..... My request would be to receive the recordings of the calls as this would prove the bullying/threatening /coercion from the company. My resolve is still the same, i would request a refund of the $800.00 or i would compromise and settle for a 50 percent of that amount so that both parties equally share the resolution  
   
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/26/2024

  Dear customer, we have already tried explaining this to you.

  You accepted to work with us, after us explaining what it would take moneywise. We would have never taken action without your consent. It even was an option for you to cancel our services and move on with a higher rate. We are attaching the recording where you agree. 

  We have already done our part by delivering the best humanly possible service, as you requested. If what you are looking for is to get money back, you need to understand we did not fail to provide what we agreed upon. In any case, we even were flexible from our part to charge your credit card while the unit was already on route, when what was agreed was to complete the payment at the moment of pick up. And this, again, because we were giving you time to process the reason of requiring your ID: it was mentioned more than 5 times, billing process standard to protect your financial information

   

  

  Business Response

  Date: 06/26/2024

  Here is his call with our supervisor, him lying about us being disrespectful. He is the one who insluted our team, for trying to understand about the so called insurance he needed to have from us, telling him "he was not his secretary" after that, he even threatned us by saying he would withhold payment only because we asked him for his ** after explaining several times WHY. AND HE SIGNED THE CONTRACT AFTER BIENG TOLD ABOUT THE ** REQUIREMENT, so again he is lying saying he never knew.

  The guy was even given other payment method alternatives if it was such a problem for him. Was he trying his best to not pay us? I would not like to think so...

  Find attached the email with that proof... where he was not responding when being asked for payment. Was he trying to get the load delivered and to not pay? We do not know and are not supposing that is the case.... but it really is weird how he only showed up when we told him we could not deliver without payment completed AS STATED ON THE CONTRACT

  This type of behaviour you can listen to in the calls and see in the emails attached is not accepted towards our team, even worse after our agent made the best work possible for him to get his load on time. Let him know we do not want him as a customer ever.... treating hard workers the way he did to my team.

   

  

  Business Response

  Date: 06/26/2024

  This is not making sense at this point. This customer is only trying to find a way to get money back from a service that was completely and correctly provided. im attaching the call recording where he agreed to the adjusted rate. I already attached the agreement we made with him and, check clause 6, we are not responsible for fr8star errors. we explained this to him and even were flexible on charging his CC, which was agreed to be made at pick up, we did it when the unit was already on route. do not understand why he is trying to dig for money from something that was done right by us (attaching picture)...

  please proceed to reject this complaint, not valid at all, or let me know if you need anything else to be clarified

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21892679
  
  I am rejecting this response because: Due to blatant illegal and unethical conduct by this company of recording phone conversations without knowledge or consent   I will be pursuing legal action against them with the ** attorney general office for this misconduct. as discussed i believe that this is not an isolated case as the inappropriate behavior i observed appears to be a fully supported systemic corporate practice.  The comment that I did not want to pay for my service is a lie, I did not appreciate the business ethics of this company or their tactics. The invoice was paid in full without any issues from the first conversation.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Comet Logistics
  1) This company, especially Mike, are unethical (they will lie to you as they did me) trying to blame the customer for their failures and delays
  2) This company, especially Mike, are NOT DEPENDABLE!! as Mike told me today "no one is perfect, mistakes happen". WOW, So much for dependability and professionalism.
  3) This company, Blue Comet Logistics, does not care about their contracted stipulations OR customers - after not being on time, they made excuses, even blamed me for having "unreasonable expectations" concerning on time delivery!!
  4) After failing to arrive on time and meet the delivery on time, Mike and this company want me to pay an extra fee for canceling when they first broke the contract themselves!
  5) There are too many other honest and reliable transport/logistics companies out there so do NOT choose Blue Comet Logistics!!!
  6) I want my money back as i cancelled their service because they violated our agreement especially the verbal and telephone recorded ones! Now they want to charge an additional $200 cancellation fee even though they did not pick up or deliver the vehicle I paid them to do!

  

  Business Response

  Date: 06/17/2024

  Dear *****,
  Thank you for reaching out to us regarding your experience with our services. We sincerely apologize for any inconvenience this may have caused.
  At Blue Comet Logistics, we value our customers and strive to provide the best service possible. However, if we failed to delivered our responsibilites, it is for us paramount to make things right.

  To address your complaint, could you please provide us with you Order Number? I was looking though our CRM and could not find any register under ***********************; we have a track from our orders since 2019. 
  We look forward to resolving this issue and continuing to serve you in the future.
  Best regards,

  ***********************

  Business Procesess Manager