Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a studentonmy last term of studies november 2025, I was invited to sign up with this organization, which I did, and to date, they have never answered my questions took the training several times, tried by chat and phone reaching out to t hem but they never answered.They have no phone available and nobody answers, even whenis in the state Ilive. They neglexted to answer me why they never delivered the opromised stuff like a Tshirt, a logo and a certificate. The bottomlineis that they are as phony as their marketing schemes to make money out of students.I also requested refund to what I paid because theuy never gave me the membership they anounced after training, I took several times! somebody needs to investigate them and stop them adverising at colleges and fishing for innocent students! they are a Fiasco!@

  Business Response

  Date: 07/30/2026

  Director Response to Better Business Bureau
  Re: REMOVED
  Dear Better Business Bureau,
  Thank you for bringing Ms. REMOVEDconcerns to our attention.
  I am pleased to share that we have connected with Ms. REMOVEDdirectly and have resolved this matter to her satisfaction.
  On July 24, 2026, REMOVED, one of our Member Experience Team Leads, spoke with Ms. REMOVEDafter our team conducted a thorough review of her account. During that review, we identified that a system error had prevented her completed Orientation from being recorded as approved. Because members receive their induction benefits only after all program requirements are marked complete, this error unintentionally prevented her account from progressing. Ms. REMOVEDhad successfully completed the required work, but our system failed to reflect that completion.
  During the call, we immediately corrected the approval and confirmed her updated status with her. Her induction kit, including her Certificate of Leadership, induction T-shirt, insignia pin, and decal, has now been released for our next fulfillment cycle.
  At Ms. REMOVEDrequest, we also updated her account to use her personal email address since she has graduated and no longer has access to her university email. To provide continuity of support, REMOVEDshared his direct email address so she has a dedicated point of contact should she need any additional assistance. As a gesture of goodwill, he also provided several complimentary discount codes for future purchases.
  Ms. REMOVEDexpressed that she was very happy with the resolution. She shared that she is excited to receive her induction kit and indicated that she intends to withdraw her complaint. We appreciate the opportunity to resolve this matter and restore her confidence in her membership experience.
  For your reference, I have attached our complete support history, including call recordings, transcripts, and ticket documentation. These records demonstrate our team's ongoing efforts to assist Ms. REMOVEDthroughout her interactions with us. While this issue resulted from a system error rather than a lack of member support, we recognize the frustration it caused and appreciate the opportunity to correct it.
  If Ms. REMOVEDhas any additional questions or needs further assistance, she is welcome to contact REMOVEDdirectly or reach out to me personally. We remain committed to ensuring she has a positive experience with the National Society of Leadership and Success.
  Please let me know if any additional information would be helpful.
  Warm regards,
  REMOVED
  Director of Member Experience
  National Society of Leadership and Success
  REMOVED
  
  

  Customer Answer

  Date: 07/31/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/16/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $169.19 to the national society of leadership and success for items for my son's college graduation. The items have not arrived, no one replies to emails, and no on answers the phone. We have been trying to contact them for months without success.

  Business Response

  Date: 03/24/2026

  BBB Complaint Response Case #REMOVED

  
  Dear Better Business Bureau,

  
  Thank you for the opportunity to respond to Complaint ID #REMOVEDsubmitted by REMOVEDregarding a graduation order.
  We take this matter seriously and have completed a full review of the situation. At the time of the complaint, we were unable to initially locate the member account due to the inquiry being submitted under a parents information, which limited immediate access in accordance with FERPA guidelines.

  
  Following outreach, our team successfully connected with Ms. REMOVEDand her son, who authorized communication and account access. During this interaction, we provided clarification regarding the graduation set and confirmed that the order had been processed and shipped.

  
  The order was fulfilled through our system (Shopify Order #REMOVED), and tracking information (REMOVED) was provided to the family. A follow-up email was also sent confirming shipment details and resolution steps.
  We acknowledge the customers frustration regarding communication delays and are actively reinforcing our processes to ensure more timely responses moving forward. Our team remains available to provide any additional support needed until the order is successfully received.

  
  At this time, the issue has been addressed through shipment confirmation and direct communication with the customer.
  Sincerely,
  

  REMOVEDJ. REMOVED

  Director of Member Experience

   

  Dear REMOVED,

  
  Thank you for bringing this to our attention, and I sincerely apologize for the frustration and concern this experience has causedespecially during such an important time for your sons graduation.
  We were able to locate and review the order associated with your concern. Im glad to share that your graduation set has already been processed and shipped. Your tracking number is REMOVED, and you can use this to follow your delivery status.

  
  During our recent call, we were able to connect with both you and your son to confirm authorization and ensure everything is aligned moving forward. We also clarified the contents of the graduation set to make sure expectations match what will be delivered.

  
  We understand how important timely communication and delivery are, and we are committed to improving that experience. If you need any additional support or if anything does not arrive as expected, please reply directly to this email or contact REMOVEDwill make it right.

  
  Congratulations to your son on this incredible milestone. Were honored to be part of his journey.
  

  Warm regards,
  

  REMOVED

• Initial Complaint

  Date:03/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got nominated and joined back in October 2025. I tried and tried to complete all the steps to get inducted,but my snts kept getting denied with very generic feedback. I kept trying and still nothing. I kept getting emails with steps,but the chapter advisor would never really follow up until I told her I was done. I think its odd to pay 110 for a kit and only offer 30days for a refund. The local advisor would also let you know that each meeting needed to be one to two weeks apart from the prior one. I have had enough, and I am done wasting my time. I have tried calling and couldn't get through for a refund request. I have no desire to continue in this program. It was a mistake on my end in the fall to even join. I am doing just fine in my career without this organization. I want a prompt refund for my induction kit as I will not be wasting anymore of my time trying to get inducted. I cant get my time back, but I can recover my money. I have no desire to join so please refund in a timely manner. I dont want any items of goodwill or extended conversations. I was told by multiple people that the phone call will result is more wasted time for me. Thank you.

  Business Response

  Date: 03/16/2026

  BBB Response Director Summary 
  Dear Better Business Bureau,

  
  Thank you for the opportunity to respond regarding Mr. REMOVEDcomplaint.
  Our records show that Mr. REMOVEDjoined the NSLS on October 25, 2025. During his membership, he communicated with his chapter advisor regarding his Success Networking Team (REMOVED) submissions. The advisor provided guidance explaining that his first SNT submission was missing required action steps and confirmed that the program can be completed at the members own pace.

  
  It is important to note that Mr. REMOVEDdid not contact the National Office Member Experience support team by phone, chat, email, or text prior to filing this complaint. Our support team is available to assist members directly when questions or concerns arise.
  We understand that Mr. REMOVEDshared that he was balancing significant professional and educational responsibilities, and we are sorry that the timing of the program was not ideal for him.

  
  Although his request fell outside our 30-day refund policy, we approved a refund as an exception and contacted Mr. REMOVEDto confirm the mailing address for his refund check.

  
  We appreciate the opportunity to clarify the situation and remain committed to providing a supportive experience for all members.

  
  Sincerely,
  REMOVED
  Director of Member Experience
  The National Society of Leadership and Success
  
  
  
  Final Member REMOVEDyou for sharing your concerns.

  We understand that you were balancing significant professional responsibilities while pursuing your education, and we are sorry that the timing of the program did not work well for you. Our records show that your advisor provided guidance regarding the Success Networking Team requirements and explained that the program can be completed at your own pace.

  
  Although your request was outside of our standard 30-day refund policy, we approved a refund as an exception and have reached out to confirm the mailing address for your refund check.

  We appreciate the time you invested in the program and wish you continued success in your career and academic journey.
  Sincerely,

  REMOVED
  The National Society of Leadership and Success
  Director of Member Experience
  
  

  
  

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Failure to Provide Promised Membership Materials, Lack of Communication, and Request for Refund I enrolled in the National Society of Leadership and Success (NSLS) and paid for a membership that was advertised to include an induction kit and a certificate. However, I never received the induction kit or the certificate that were part of the promised membership benefits.Since enrolling, I have made many attempts to resolve this directly with NSLS. I have called their support phone line numerous times, sent text messages, and emailed repeatedly. I have not received any response whatsoever. The complete lack of communication and support is unacceptable and does not reflect the professionalism the organization claims to promote.Because I did not receive the materials I paid for, and because my many attempts to contact NSLS have gone unanswered, I am no longer interested in maintaining this membership.Resolution Requested:I am requesting a full refund of the membership fee and written confirmation that my membership has been canceled.I am submitting this complaint to the BBB because all attempts to communicate directly with NSLS have been REMOVEDContact Information:REMOVED

  Business Response

  Date: 11/24/2025

  Director Summary for BBB:  Dear BBB Representative,
  Thank you for the opportunity to respond. After reviewing this case, I can confirm that our team reached out to Mr. REMOVEDprior to the BBB complaint, and his refund was processed the same day he contacted us by text. Following the BBB filing, our Team Lead also placed a follow-up phone call, left a voicemail, and sent an email on November 6. The email was opened, but we did not receive a reply.
  I apologize that we did not update the BBB portal as quickly as we normally do. However, we did uphold our standard resolution time and completed the full refund promptly. We remain available should Mr. REMOVEDneed any additional support or written confirmation.
  Sincerely,
  REMOVEDJ. REMOVED
  Director of Member Experience
  The National Society of Leadership and Success
  
  
  
  
  
  Final Resolution / BBB Response REMOVEDyou for sharing your concerns. I am very sorry for the frustration this situation caused and appreciate you bringing it to our attention. I can confirm that your refund was processed promptly when you contacted us, and our Team Lead followed up with both a phone call and an email on November 6 to ensure everything was resolved. The email was opened, but we did not receive a reply.
  If you need anything further or would like written confirmation of your refund, please feel free to reach out to us at REMOVEDor REMOVED. Were here to help.
  Sincerely,
  REMOVEDJ. REMOVED
  Director of Member Experience
  The National Society of Leadership and Success
  
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter received an invitation to join the "exclusive" organization, The National Society of Leadership and Success in October 2024. As a parent of a soon to be graduate I was emailed information and pricing for her "academic memorabilia" and the membership. Not realizing all of the Five-steps of Leadership course she needed to complete. There was only one course offered and when she was notified it the campus date had passed. She graduates in December and is working multiple internships and completing the NSLS requirements aren't even possible. I asked for a refund of the payment for the membership dues and the Graduation Set of a silk stole, cord, and graduation medallion and have been denied that.

  Business Response

  Date: 08/26/2025

  Director Summary for BBB
  
  
  We have carefully reviewed Ms. REMOVEDcomplaint and all related interactions with our team. Below is a full summary of the actions taken, what the evidence shows, and the resolution provided.
  Background
  Membership Purchase: Ms. REMOVEDdaughter, REMOVED, joined the NSLS on October 25, 2024. Membership is a one-time lifetime membership and includes full access to benefits such as scholarships, leadership training, speaker broadcasts, and discounts.
  
  
  Graduation Package Purchase: A separate purchase was made for a graduation set (stole, cord, medallion).
  
  
  Refund Policy: Our clearly stated policy allows refunds only within 30 days of purchase. REMOVEDs purchases were well outside of that window when Ms. REMOVEDrequested a refund.
  
  
  Timeline of Events
  November 18, 2024: REMOVEDreached out regarding login issues. Our Member Experience Specialist responded the same day with a password reset and instructions. No further outreach from REMOVEDwas recorded until her parents inquiry months later.
  
  
  March 3, 2025: Ms. REMOVEDcontacted NSLS asking about the graduation package.
  
  
  March 5, 2025: Our Specialist (REMOVED) responded with accurate information: explaining that the package is sent after completing the membership steps, providing login instructions, and clarifying the program requirements.
  
  
  That same day, Ms. REMOVEDreplied expressing dissatisfaction and requesting a refund. REMOVEDcourteously provided a screenshot from enrollment showing where this information is disclosed, reiterated the lifetime nature of membership, linked benefits, and explained that refunds could not be issued at that time due to policy. She also suggested alternatives, such as completing the steps online.
  
  
  August 13, 2025: Ms. REMOVEDre-engaged, again requesting a refund and stating her intent to file a BBB complaint. REMOVEDpromptly responded, reaffirming the NSLS refund policy, clarifying that we are a legitimate accredited leadership development organization, and offering support to REMOVED
  
  
  August 19, 2025: Our Team Lead, Summer, followed up with Ms. REMOVEDby phone and email to provide additional care and escalation. Summer made the exception to refund the graduation package, while holding firm on the membership dues in alignment with our refund policy. An email confirmation of the refund was sent to REMOVED
  
  
  Findings
  Our Specialists provided accurate, timely, and professional responses.
  
  
  The refund policy was consistently communicated and upheld, ensuring fairness across our membership.
  
  
  An exception was made to refund the graduation set in order to provide goodwill resolution.
  
  
  No evidence supports claims of misrepresentation or scam. The membership, its benefits, and refund policy were disclosed at enrollment, and access to benefits remains fully available to REMOVED
  
  
  Resolution
  At this time, the membership dues remain non-refundable per policy, but the graduation package has been refunded in full. REMOVEDretains lifetime access to all NSLS benefits and can complete her leadership steps at any time that fits her schedule.

   

  In summary, this evidence demonstrates that NSLS acted in good faith, responded promptly to all inquiries, provided clear and accurate information, and went above policy by refunding the graduation package as a courtesy. In speaking with Summer REMOVED, the complainant stated she would consider this resolved. Therefore, we respectfully consider this matter resolved.

  
  With care,
  REMOVED
  Director of Member Experience
  The National Society of Leadership and Success (NSLS)

  Customer Answer

  Date: 09/06/2025

  I was told Id receive a partial refund for the merchandise I purchased that my daughter wont be able to use since she didnt complete the program. Its been several weeks and I have not received it yet. 

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23741799
  
  I am rejecting this response because:

   

  Consumer

  Most Recent Message

  Date Sent: 9/6/2025 10:57:48 AM
  I was told Id receive a partial refund for the merchandise I purchased that my daughter wont be able to use since she didnt complete the program. Its been several weeks and I have not received it yet. 

  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 09/15/2025

  We appreciate the opportunity to provide clarification regarding Ms. REMOVEDconcerns.
  After learning that Ms. REMOVEDhad not received her refund check for the graduation merchandise, our Member Experience Team immediately escalated to our REMOVEDBilling confirmed that the check was successfully processed and mailed on September 11, 2025.
  In addition, as a goodwill gesture, we arranged for her daughter to receive a complimentary set of graduation cords. These were shipped on September 12, 2025 and confirmed by our fulfillment team.
  When we followed up with Ms. REMOVEDregarding these actions, she indicated that she was satisfied with this resolution.
  Documentation of these steps, including screenshots and internal confirmations, has been added to our case timeline here:
  Supporting Documentation
  We believe this matter has now been resolved in good faith, with a partial refund issued and additional goodwill provided to ensure a positive outcome.
  With care,
  REMOVED
  Director of Member Experience
  The National Society of Leadership and Success (NSLS)

   

   

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  

  I received their reimbursement check today and graduation cords. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NSLS is a predatory organization preying on naive students by offering a membership to be inducted into this "prestigious" society. They use a fancy invite And inflated numbers like "only 5 percent of students get nominated!" I see mail that looks like it is from my school and was excited to join, I thought it was an actual award. I was so wrong. After joining and never receive a tracking number for my purchases items ON TOP of membership fee, I started to investigate. I was not a member yet. I was misled. I paid, but there was an extensive amount of work that included regular meetings, projects, and a load of other pointless stuff JUST to get inducted. This was never mentioned on the invite or ANYWHERE in the payment process. Basically my items were being withheld until I completed all this junk. I see other on here complaining about this place so I decided to get a head start while I am still within my REMOVEDthe amount of refund that they were "processing". None of my emails were ever responded to. I have no pending refunds in my account. There are many other real societies that don't require all the extra and offer realistic benefits. I want a refund from this joke of a place so I can join a real legit honor society. This place cannot be allowed to continue to false advertise membership through payment when it is so much more. And they cannot be allowed to inflate their numbers. I want a refund in full for my membership AND graduation package items.

  Business Response

  Date: 03/05/2025

  I have attached the full research history including proof of the refund.  Below is my response to the member and to the BBB:

  BBB Response for REMOVEDHills Complaint
  Dear BBB,
  I am REMOVEDJ. REMOVED, the Director of Member Experience at The National Society of Leadership and Success (NSLS). I am writing in response to REMOVEDcomplaint regarding her membership and refund request. We appreciate the opportunity to address her concerns and provide clarification.
  At the NSLS, we are committed to transparency, member support, and leadership development. Our program is designed to provide valuable resources, networking opportunities, and skill-building experiences to help members grow personally and professionally. We deeply regret that REMOVEDfelt misled by the process and want to ensure she has all the information regarding her membership, purchases, and refund.
  Summary of Events & Resolution:
  02/13/2025 REMOVEDpurchased an NSLS membership and graduation package for $173.11.
  02/16/2025 REMOVEDreached out to our Member Experience Support Team, requesting assistance in locating her order and an estimated delivery date for her T-shirt and graduation items.
  02/16/2025 She expressed concerns about the membership expectations, stating it was not what she anticipated and requested a full refund within the 30-day window.
  02/19/2025 NSLS processed her full refund of $173.11, but the confirmation email did not go through successfully.
  02/24/2025 We provided full refund details, including the transaction ID, to REMOVEDLead, Summer, attempted outreach via voicemail to confirm the refund had been issued and offered assistance.
  Addressing REMOVEDHills Concerns:
  Membership Transparency: The NSLS clearly outlines Steps to Induction on our website and in our program materials. Membership is not solely a payment for recognition; it includes personal development, leadership training, and networking opportunities.
  Refund Request: REMOVEDHills request was honored within the 30-day refund window, and the full refund has already been processed and confirmed.
  Member Support: We attempted to follow up with REMOVEDto confirm resolution and ensure her concerns were fully addressed but have not received a response.
  Final Resolution:
  REMOVEDHills full refund of $173.11 was successfully processed on 02/19/2025, and all transaction details were provided. We respectfully request that this complaint be marked as resolved, as the refund has been issued in full.
  We remain available to assist REMOVEDif she has any further questions. Should you require any additional documentation, please let us know.
  Sincerely,
  REMOVEDJ. REMOVED
  Director of Member Experience
  The National Society of Leadership and Success
  ?? Chat: REMOVED
  ?? Email: REMOVED
  ?? Phone: REMOVED
   See below for the last response to REMOVED

   

  Subject: Follow-Up on Your NSLS Membership & BBB Claim
  Dear REMOVED,

  
  Were sorry to hear that the NSLS experience was not what you expected, and we appreciate the opportunity to address your concerns. Our goal is always to provide a positive and fulfilling experience for our members, and we regret that we were unable to connect with you directly.
  As noted previously, your full refund of $173.11 was processed on February 19, 2025, and confirmation details were sent via email on February 24, 2025. If you have not received this, we encourage you to check your spam or junk folder.

  
  We attempted to reach you via phone and email to ensure that all of your expectations had been met and to offer any additional support. Since we have not received a response, we will now be submitting this email through the BBB Complaint Portal to confirm that we have done everything possible to resolve your concerns.

  
  If there is anything further we can do to assist you, please dont hesitate to reach out to me, Summer, or the Member Experience Team. We would also love the opportunity to learn more about your experience and welcome you back in the future.

  
  Please feel free to contact us at your convenience:
  Email: REMOVED
  Phone: REMOVED
  Live Chat: REMOVED
  

  Thank you again for your time. We wish you all the best in your future endeavors.
  

  Best regards,
  REMOVEDJ. REMOVED
  Director of Member Experience
  The National Society of Leadership and Success
  
  

  Business Response

  Date: 03/05/2025

  Hello,  making sure the attachments with our research, screenshots proving we issued the refund were included.  

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I asked for a refund due to it felt like a job instead of joining an organization . They do NOT tell you all the work you must do to be induced into the organization. You must pay up front, but WHY because you are not officially in the NSLS until you finish the all of the lessons, classes, and projects. Not any thing they stress before you join or what all it details. I ask for a refund by phone from REMOVED, and was told do not stress about it take your time and you can make up the last part , use sone family member name.I emailed them again asking for a refund and was told no because it had been REMOVEDa timely manner and was basically told to cheat to get through the last part. I ethically could NOT do it and asked for a refund because it is like taking a college and entirely too much work; I have enough on my plate. No response because it is a SCAM.

  Business Response

  Date: 08/06/2024

  Dear Better Business Bureau,

  
  I am writing to provide a follow-up on the complaint submitted by REMOVED
  regarding her experience with The National Society of Leadership and Success (NSLS).
  On August 2nd, 2024, our Team Lead, REMOVED, reached out to REMOVEDto
  address her concerns and clarify any misunderstandings.

  
  During their conversation, REMOVEDexplained the process and benefits of our Success
  Networking Teams, emphasizing the value of working collaboratively with peers to set
  and achieve personal and professional goals. REMOVEDexpressed understanding and
  satisfaction with this explanation, and she decided to continue her membership with
  NSLS.

  
  We value our members and are committed to providing them with a supportive and
  enriching experience. We appreciate REMOVEDdecision to withdraw her complaint
  and are grateful for the opportunity to resolve her concerns. At REMOVEDdirection and our successful resolution of her concerns we ask that this complaint be removed from the record. 

  
  Thank you for your attention to this matter. Please feel free to contact me if you need
  any further information.

  
  Sincerely,
  REMOVED
  Director, Member Experience
  The National Society of Leadership and Success

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22067175
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 08/13/2024

  Hello BBB.

  I talked to Summer from NSLS. I informed her that nobody discussed their refund policy or all the work to become inducted. 
  I feel that her only concern was that I remove my original complaint from the BBB. 
  However, I feel that they should inform new and hopeful members of all the work you must do to become inducted ( by the way I have already paid for  the NSLS membership, BUT AM NOT INDUCTED until I finish all the work) , and of their refund policy, before they take your money.

  hopefully this will help someone else before they consider NSLS.

   

• Initial Complaint

  Date:04/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited to apply for a membership in the NSLS as a student at REMOVED. I received a flyer in the mail stating that due to my GPA, I had been selected. The flyer also claimed that as a member, I would have access to letters of recommendation and scholarships. There was a membership fee to join. I was very happy to pay the fee, believing that it made me a full-fledged member. After all, that is what the flyer lead me to believe. Here is where I will admit an error on my part. Instead of just reading the flyer, I should have researched this organization. But why would a college National Honor Society that had a picture of REMOVEDas a member need further investigation? This is where they count on your naivety as a Freshman. The organization is very clever in their sales pitch with this flyer. Paying the membership fee does NOT guarantee that you become a full-fledged member! It was only after I paid that I was made aware of several other steps I needed to take to actually be eligible for induction as a member, and to qualify for the benefits that were advertised in the flyer. If you go to their website, it explains that the membership fee is actually to keep the organization funded. Not for your membership. So why wasnt that made clear on the flyer that I initially received?? Because they want your money, and are less likely to get it if they tell you the truth from the start! I have also found out that my 3.75 GPA meant nothing. Students with a 2.8 GPA received the invitation. They just make you feel special as part of the sales pitch. I have sent emails over the last several months with no reply. When I finally did get a reply from the campus contact, I was told my message had been forwarded and she assumed they had contacted me. Please do something about their advertising tactics. They are preying on naive, trusting students. They have probably made profit from those who have just given up. This is horrible.

  Business Response

  Date: 04/17/2024

  Dear BBB Team,

  
  I am writing in response to the complaint filed by REMOVEDregarding her membership experience with the National Society of Leadership and Success (NSLS), as referenced in Case #REMOVED

  
  First and foremost, we appreciate the opportunity to address REMOVEDconcerns and provide clarification on the matter.
  REMOVEDwas invited to become a member of the NSLS at REMOVED, and upon accepting this invitation, she gained access to all member benefits, including our leadership development program and various scholarships. It is important to note that the steps required for induction into our society were clearly outlined in the invitation she received.
  Despite our efforts to support REMOVEDthroughout her membership journey, including reaching out to her multiple times and scheduling meetings with her chapter leader, REMOVED, REMOVEDunfortunately missed these engagements. We have documented proof of these interactions and attempts to connect with REMOVED.

  
  However, understanding her concerns and in an effort to address her dissatisfaction, we have made an exception to our standard refund policy and fully refunded REMOVEDmembership fee, even though it falls outside of our usual 30-day refund window.
  We want to emphasize that the NSLS takes pride in delivering the services promised to our members, and we strive to ensure a positive experience for each individual who joins our organization. In this case, we believe we fulfilled our obligations by providing REMOVEDwith access to our member benefits and making an exception to our refund policy in response to her concerns.

  
  Enclosed with this letter, you will find proof of our interactions with REMOVED, including copies of emails, meeting invitations, and any other relevant documentation.
  We hope this response provides clarity on the matter, and we remain committed to upholding the highest standards of service and integrity in all our interactions with our members.
  Should you require any further information or assistance, please do not hesitate to contact us.

  Sincerely, 

  REMOVED

  Director of Member Experience

  
  

  Customer Answer

  Date: 04/19/2024

  I will accept the refund and move on from here, but would like it noted that all of these attempts to contact me by REMOVEDor anyone else did not happen until months after my initial complaint. You can make it look good now, but your organization failed miserably. I have everything documented, as well. The steps to induction absolutely were NOT outlined in the invitation that I received. It still sounds like double-talk to me. I pay for membership, but am still required to take these extra steps to be inducted? I was lead to believe that I was not eligible for anything until this induction was completed, so better communication is needed.

  Customer Answer

  Date: 04/19/2024

  Important to note that I have everything documented as well, and these interactions throughout my membership did not happen until months after my initial complaint. The steps to induction were absolutely NOT in the invitation that I received. You can make it sound good, but your organization failed miserably. I was lead to believe that I had no access to member benefits until induction was completed, so better communication is definitely needed.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 04/19/2024

  I also received this communication where REMOVEDstates that I had access to most scholarships. She is saying I had access to all member benefits. So which is it? 

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold on the service and products of a gift box, and access to networking events. I had contacted them shortly after I had sent my money for the gift box about not recieving my package. They advised me that I have to wait until an orientation event to have access to the gift box I purchased and the networking events. I waited 2 years while in university, without any orientation events during my time at university. I am graduating soon, ans there are still no orientations set. I did not recieve my package, nor any of the services I was advertised. I contacted NSLS again, to which they responded that its been more than 30 days since I paid the money, so they are unwilling to refund me. I have already contacted my REMOVED. Will be contacted all related fraud departments that have authority over this.

  Business Response

  Date: 03/29/2024

  Dear BBB,

  
  I am REMOVED, the Director of Member Experience at the National Society of Leadership and Success (NSLS). I am writing in response to the complaint filed by REMOVEDregarding a refund issue with our organization. We appreciate the opportunity to address REMOVEDconcerns and provide clarification regarding the situation.

  
  First and foremost, we would like to emphasize that at NSLS, we are committed to providing exceptional service to all our members. We take pride in our dedication to supporting our members in their personal and professional development journeys. Therefore, when REMOVEDexpressed dissatisfaction with his experience, we took immediate action to address his concerns and find a resolution.

  
  REMOVEDjoined NSLS on September 20, 2022, and had access to our program for a period of 30 days to evaluate its suitability. During this time, REMOVEDhad multiple interactions with our team, including two live chat sessions with our specialists, REMOVEDand REMOVED. These interactions were aimed at assisting REMOVEDin accessing the benefits of his membership, including orientation sessions, speaker broadcasts, and networking events.
  It is important to note that at no point during these interactions did REMOVEDexpress a desire for a refund. Instead, our team members diligently worked to provide guidance and support to address his concerns and ensure he could fully engage with our program. Despite our efforts to accommodate his needs and offer solutions, REMOVEDdid not raise the issue of a refund until well after the designated refund window had passed.
  Furthermore, our Member Experience Support Manager, REMOVED, personally reached out to REMOVEDto discuss his concerns. REMOVEDappreciated the outreach and informed REMOVEDthat he intended to retract his complaint. We believe this demonstrates our commitment to resolving customer issues promptly and effectively.

  
  To support our response and provide transparency, we are attaching proof of all interactions between REMOVEDand our team for the BBB's review. We trust that this documentation will provide a comprehensive understanding of the situation.

  
  Nevertheless, in the interest of customer satisfaction and as a gesture of goodwill, we have decided to make an exception to our standard refund policy and issue a full refund to REMOVED. We value his feedback and regret any inconvenience he may have experienced during his interactions with NSLS.
  We kindly request that the BBB contact REMOVEDto confirm his desire to remove his complaint, as he expressed to our Member Experience Support Manager. We trust that this response adequately addresses REMOVEDconcerns and demonstrates our commitment to resolving customer issues promptly and effectively. Should you require any further information or clarification, please do not hesitate to contact us.

  
  Sincerely,
  REMOVED

  Director of Member Experience The National Society of Leadership and Success
  

  
  

  Customer Answer

  Date: 04/16/2024

  The company has refunded me thanks to the mediation of the BBB

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $173 to purchase a National Society of Leadership and Success membership. I completed several hours of training to finish my induction process and receive my stoles and cords for graduation. Upon completion of my classes, they were declined with no explanation. They kept my money, and I did not get anything in return. When I reported it to their customer service, they did not offer to resolve the issue and again did not explain. I was warned about this website as being a scam. I should have listened, but now I am dealing with all of the cREMOVEDto follow. This is my warning to everyone never to purchase a membership with the National Society of Leadership and Success. IT IS A SCAM!!!!

  Business Response

  Date: 02/09/2024

  Dear BBB,

  
  I hope this message finds you well. My name is REMOVED, and I am the Director of Member Experience with The National Society of Leadership and Success. I am writing to address the concerns raised by REMOVEDin her recent complaint regarding a refund issue. We take customer satisfaction seriously and appreciate the opportunity to provide clarity on this matter.

  Customer Information:REMOVEDDaytime Phone: REMOVEDE-mail: REMOVED
  Complaint Involves:Refund Or Exchange Issues
  Customers Statement of the Problem:
  REMOVEDclaims to have spent $173 on a National Society of Leadership and Success membership and completed several hours of training for her induction process. She alleges that, upon completion of her classes, they were declined with no explanation, resulting in a loss of funds and no receipt of the promised stoles and cords for graduation. She further asserts that our customer service did not offer resolution and did not provide an explanation.
  

  Our Response:
  We take great pride in our legitimate Honor Society and have thoroughly investigated REMOVEDcase to address her concerns. Here is a detailed timeline of our interactions.  She was issued a full refund,  and was provided with clear expectations regarding the denial of her SNT's.  We also offered additional accommodations.:
  01/27/24: REMOVEDemailed with inquiries about receiving her graduation set and completing her induction steps.
  01/29/24: Specialist REMOVEDreplied with the steps needed to complete induction before receiving the graduation set.
  01/30/24: REMOVEDinquired about the approval of her SNTs, and Specialist REMOVEDverified the details, informing her that the SNTs needed to be resubmitted with the proper time frame.
  01/31/24: REMOVEDexpressed dissatisfaction with the time frame not being communicated earlier, and Specialist REMOVEDprovided a requested refund.
  02/01/24: A team member attempted to reach REMOVEDvia phone call and email but received no response.
  02/02/24: Our Team Lead reached out to find the best way to resolve REMOVEDconcerns.
  02/08/24: A follow-up attempt was made via phone call, but no response was received.
  

  We have made several attempts to address REMOVEDconcerns, offering solutions, explanations, a full refund and even offered exceptions if she desired to complete the program. However, our efforts have not resulted in a resolution due to the lack of response from REMOVED
  

  We remain committed to resolving this matter and providing REMOVEDwith the support she needs. We are open to further communication and collaboration to ensure her satisfaction.
  Please let us know if there is any additional information required or if there are specific steps we should take to address this matter through the BBB. We appreciate your assistance in resolving this issue.
  

  Sincerely,
  REMOVED

  Director of Member Experience

  The National Society of Leadership and Success