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Business Profile

Internet Services

Rogue Mobile

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a ACP customer through **********************. I am allotted 10 GB of high speed data a month. Prior to the month ending at least 7 days my data slows down dramatically and I haven't even used all my data for the month. I understand that this is a free service through the Affordable Connectivity Program but if I'm given the 10 GB of high speed data for a month I expect that my data is high speed until I've used all my data or it renews for the next month. My data speed should not slow down 7 days before the end of the month, I still have plenty of data left and it slows so bad that I can't use it. I have contacted Rogue Mobile about my concern and there has been no resolution except to be told there is no guarantee on mobile data for phones just for tablets. If they're going to give me 10 GB of high speed data a month then it should run the entire month until my data runs out. There is no reason for it to slow down especially if I have data left. I'm getting burned for 7 days when it's advertised 10 GB a month.

    Business Response

    Date: 12/15/2023

    Hi *******,

    Thanks for reaching out to us. We see that your desired settlement is no further contact from the business, and we will put you on our do not contact list effective immediately. As you have a phone that you are still using as of today, please contact us when you are ready to cancel your phone service. 

     We do want to clarify that the plan that you are on does not guarantee high speed data as you wrote in your message- the plan that you are on guarantees unlimited talk and text, with up to 10 GB of data (not high speed data). 

     As stated above, we will not contact you further as requested, but are always available if we can assist you further.

Rogue Mobile is NOT a BBB Accredited Business.

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