Complaints

This profile includes complaints for Days Inn & Suites by Wyndham Orlando Airport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Days Inn & Suites by Wyndham Orlando Airport has 2 locations, listed below.

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• 

  Days Inn & Suites by Wyndham Orlando Airport

  1853 McCoy Rd Orlando, FL 32809-7817

• 

  Days Inn & Suites by Wyndham Orlando Airport

  PO Box 2136 Windermere, FL 34786-2136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the hotel directly to book two different dates of stays, I asked if they had a shuttle to and from the airport and if I could be picked up at 1am and was told yes. I went to book from them, but they were more expensive than Expedia so I booked through Expedia for my two nights. On 9/23 I called the hotel again to make sure theyd pick us up when our flight arrived at 1am and was told yes. At 1am in Orlando when I called to get picked up I got **** who was extremely rude, told me I had been lied to there was no shuttle for us two adults and two children and there was nothing he could do, it wasnt his problem I had been lied to. We find a taxi with no help from him and get to the hotel. The room is filthy and broken down. I spoke to the manager **** on the 24th at 9ish am and told him I wanted to cancel my night of the 9/30 due to no shuttle and his employee being very rude. He tells me that it will be okay, h*** cancel it for me Ill get a refund and I left to get in our ***** I called the morning of the 26th and asked when my refund would be delivered and they told me 5-7 business days. Then tonight I get an email from ******* saying the manager wont refund me. I want a full refund for the 30th due to being mislead about their shuttle service. **** will try and say I spoke to Expedia, not the hotel staff about the shuttle, but I called the hotel first before ever booking through Expedia.

  Business Response

  Date: 09/26/2024

  We apologize for any inconvenience encountered with our service. We do not promote airport shuttle service and is not advertised in any of the hotel official communications and website.  Guest indeed cancelled her second reservation and was told " to call the third party company she booked her reservation with to obtain a full refund as we don't collect payment directly from guests. Guest booked through ******* and must contact that company to request her refund. The hotel has not assessed any penalty to ******* for the cancellation. No further follow up will be made on this case.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the hotel from 08/02 to 08/04, and due to the storm we could not make it to Orlando. This was declared a state of emergency by *********************** executive order ******. Please see upload documents. I tried reaching out Friday and there was no answer, Saturday on my third attempt a lady claiming to be the manager stated that they will not refund us. She was very rude and not understanding at all. I will like a formal letter that our money will be refunded due to the state of emergency. If they refuse I will also due a charge back, this is very unprofessional of them. I will take this to all platforms and tv stations.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend and I checked into this hotel on July 18, 2023 for one night. The room was in my name only and I paid in cash, the hotel has a policy that if paying in cash you have to pay a $100 deposit which I gave to them. My friend went to the front desk the morning of July 19, 2023 to complain that we had no hot water since the time we checked in. I don't know what happened down there as I was sleeping but the police were called and we were made to check out and leave. I called the hotel a while later and was told that he did not see the deposit, he called the girl who was at the desk in the morning and said she gave it to my friend which was a lie, he did not receive it. I have emailed and called the hotel to get no response back or hung up on. I want my deposit back that one of their employees stole from me. The deposit should have come back to me and me only and I had to show a picture id to get it back. I have worked in hotels and know that it goes to the person the room is registered to and with id. It cannot be given to anyone else. Just give me my $100 back.

  Business Response

  Date: 08/28/2023

  Please be informed that Ms ****** WAS NOT involved on the incident. Her drunk partner did come to the front desk very aggressively and threatening the front desk staff, reason why the police was called. The room did have hot water, and was up to standards. Ms ******'s partner was placed under a No Trespassing order, and because he was staying with Ms ****** as her partner, she was also asked to leave the facillities. The Front desk gave back Ms ******'s partner the $100 cash deposit with the police still on site, and the person walked so drunk towards the convenience store next to the hotel. Ms, ****** has already been addressed on that, we have already closed this case with our corporate offices, and no further follow up will be given on this case.

  Customer Answer

  Date: 08/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was not given the deposit back, the police said that we had to leave and call the hotel to get it back later that day. I called and was told they did not have it, then was told that he would call the girl who worked that morning who said she gave it to my friend. Just the other day when I called there I was told a Mr. H******** gave it to me upon check out who also is the General Manager... I never went to the front deck to check out. Again, Wyndham Corporate even said that I am correct that a cash deposit is to be returned to the person who the room is registered to and a picture of is to be presented to get it back, that would have been me. So that means I could walk in there today and say I am staying in whatever room that someone else has paid cash with and get their deposit back? Sounds kind of like a crime if you ask me. I do not want to have to have a police report filed and charge the front desk person, general manager and the morning girl with theft charges because of the dollar amount it would be considered a misdemeanor charge and possible jail time. And my friend did not get a no trespassing issued on him... Your information is incorrect. Please return my deposit back 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a cancelled flight and booked a hotel to stay for 2 days. Me , my daughter and her 2 children. When we arrived even tho the hotel was advertised as having a pool and hot tub . The hot tub was broke with no one even attempting to fix it and the pool wasn't cleaned. They threw pool chemicals in the pool and didn't even have a no swimming sign up. The worst part of this hotel was when we got to our room , the door wasn't even locked. Upon asking for another room we were told they had zero open. We examined the room and made sure Boone was in it. We the. Put a door under the handle at night to make sure it was locked and latched the top lock on the door. We were told maintenance would fix the issue 8am next morning because we couldn't leave to go anywhere because our belongings were in this room that didn't lock! Maintenance came around 1130 and didn't resolve the issue til around 1. Which then we were able to leave the room and do hat we wanted to do. I kindy asked to speak to a manager 3 times. Was told to leave my phone number also so he can call me. He never did. I then went down at the times the front desk ladies told me. I beleive her name was mia and amy. He was never around even at the times they told me to come down. I also asked for them to contact him and they stated they can't reach hi, only by email which is just outrageous especially if there's an emergency. I had told them I simply wanted a discount off my room not even the entire amount , simply refund for 1 night and I have got nowhere. I feel it's very poor service when a manage can't even help resolve an issue of a door not locking when you have miners staying at your hotel even if they are accompanied by an adult. I really feel we should be reimbursed for having to sit in a hotel room and wait for someone to fix a door that won't lock especially when we know they had open rooms!!