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          Orlando Regional Medical Center has 1 locations, listed below.

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            Business ProfileOrlando Regional Medical Center

            Hospital

            Contact Information

            1414 S Kuhl Ave

            Medicare Billing Dept

            Orlando, FL 32806

            Get Directions
            Visit Website
            Email this Business
            (407) 650-3763

            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1414 S Kuhl Ave Medicare Billing Dept, Orlando, FL 32806
            Email this Business
            BBB File Opened:
            12/7/2006
            Years in Business:
            17
            Business Started:
            12/7/2006
            Alternate Business Name
            • ORMC
            • Orlando Health
            Contact Information

            Principal

            • Jeannie M. Choez

            Customer Contact

            • Jeannie M. Choez
            • Luz Ortiz, Assistant Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On February 5th 2023, I had an MRI done at the Orlando Health ***********************. The VA ******** sent me there to be seen through their community care service. The VA had an agreement with Orlando Health for me to be seen there and for Orlando Health to bill the VA hospital for the **** Orlando Health REF# ********* Orlando Health took $1527 out of my personal HSA account they mustve had on file from a previous time I was seen there under my personal insurance, not the VA. I have been reaching out to them since February when I noticed my HSA account had been depleted by the $1527. I have done multiple 3-way conversations with my insurance Regence- BCBS to discuss the matter. Unfortunately, there hasnt been any response from Orlando Health. When we call back, they state there are no notes, or it has been expedited, basically the run around. The initial call was on April 12th, 2023 to Regence. On May 4th I started working with ***** who has tried very hard to get to a resolution with Orlando Health. On May 4th, we did a 3-way call with ****** at Orlando Health, he couldnt find anything on my case, he ended up hanging up on us. We had to start the **************** again. ********** was the next Orlando Health rep to try and help. She stated they did not have my HSA info on file and that Regence had paid through the insurance. ***** who works for the insurance told her they have no record of ever paying. It then got escalated to a Supervisor ****** who said she was sending the case to the ********************** to arrange for a refund. The refund never happened. I had to start the **************** again, these similar issues have continued throughout the year. I am badly in need of these funds to pay for another medical procedure. It is impossible to reach anyone who can fix this situation at Orlando Health. The customer service reps say there is no Supervisor available. Please help, let me know what additional info you need from me, thank you.*********************
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            Read 10 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Dean A

            01/06/2024

            The ** area is really bad! The staff places several persons in the hallways where many doctors pass by without following CDC guidance for Hospitals. This Hospital is a place were you can get some other medical issues. The security at ORMC believe the can enter rooms with regard to the persons medical condition. The security at ORMC is really there to protect there employees that does not follow any methods of communication with persons. This is one of the worst hospital with standards below hospitals in other parts of the country. They are not staffed to the degree to provide medical assistance to persons that require medical help. Many of their nurses are rude, and do not respond to Call Button requests from persons that can not get out of bed. The building is very unsafe due to floors you can easily fall. They refuse to listen to corrects that really need to be address.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

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