Complaints

This profile includes complaints for AdventHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdventHealth

  601 E Rollins St Orlando, FL 32803-1248

• 

  AdventHealth

  900 Winderley Pl Ste 2100 Maitland, FL 32751-4191

• 

  AdventHealth

  PO Box 538800 Orlando, FL 32853-8800

• 

  AdventHealth

  601 E Altamonte Dr Altamonte Springs, FL 32701-4802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the apathetic and careless manner that ****** has provided responsible parties to represent the hospital and attempt was made to reach the regional nursing officer ***** Staniew that was unsuccessful no return call was given after that an attempt was made to try to reach **** ******* .. that was also unsuccessful and the operator then begins to go into some phone tricks since responsible parties are not in some kind of way to blame the person trying to contact the responsible party is then initiated the phone call drops you call back it drops again you can see the phone call forwarding to some other department evidently that's listening I guess trying to create some type of problem when the problem is that they're representatives are unreachable they are not there and they do not return the calls hence this complaint...this problem started with their employee ******* in or at the ********************* location women's side 9th floor, a supposed nurse, or perhaps to someone that was not even supposed to be there I'm not sure they're supposed to be considered a nurse or not... But since no appropriate contact was available and no contact return to call after voice messages, hence this complaint.

  Business Response

  Date: 06/27/2025

  I was unable locate the consumer's account in our system. Please provide a patient date of birth and date of service so that I can assist further. 

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23488460
  
  
  
  I am rejecting this response because: it is a very clever and crafted response from Advent health very strategic if the customer has an account in their system then they would not be able to respond to the complaint due to HIPAA laws but they were already informed that not every individual who receives poor treatment or notices medical irregularities mistakes or deficiencies of professional conduct are patients in the hospital many as in my case our family members husbands wives children and do not actually have an account in the hospital instead of looking for excuses as to not address their problem person 'Alexa' who on account of a number of relatives needs to be removed they should address the issue with that person they should also address why neither the staff at the hospital nor the phone operator has any way to reach or any knowledge on how to reach accountable personnel and where is Brad Hellman why is Kathy stankovich not reachable and never at the location or claimed location? I should also address why there are phone tricks when someone has to call back from an unsuccessful attempt to reach these individuals phone calls drop operated disappears..
  
  
  
  Sincerely,
  
  
  
  Menndek Cushe

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23488460, and find that this resolution is satisfactory to me.

  Although the Advent employee Alexa as it relates to the profession she is supposed to represent on behalf of the hospital, and although her interference in between family members was unprofessional and unwarranted, as well as  questionable procedure, complainant does not think  to receive a response from hospital administration or an answer as to why they cannot be contacted even by a personal visit to the hospital enough time has been spent on this so the hospital can do their investigation I will close out the concern...

  
  
  
  
  Sincerely,
  
  
  
  Menndek Cushe

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid the office of ** ****** at AdventHealth celebration at all costs. I saw ** ****** concerning a low white blood count last year. I got a ****************** which revealed I have a pre cancerous condition. On Dec ******************** scan and to this date his office has been unable to properly submit the request and get the authorization. Almost seven months now. Then, I get a call pushing out my appointment that was scheduled seven months ago because the ** is going to be out of the office. Just an amazing amount of incompetence and indifference. Avoid this **.

  Business Response

  Date: 06/17/2025

  We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.

  Business Response

  Date: 06/27/2025

  Consumer was contacted. This submission is considered resolved and closed by AdventHealth. 

  Customer Answer

  Date: 07/07/2025

  They contacted me once after numerous attempts on my part. I missed the call from them and was able to reach anyone. It always goes to voicemail. I grew exasperated and requested to see a different practitioner. For them to say it's resolved is laughable. I never got the ** the doctor ordered. I've started seeing a practioner at the ** as they were quick to respond and get my care going. But resolved. Not even. They're just trying to brush it off. 

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a healthcare company that is using it's patients to make money, price ***** and repeatedly use different excuses - sending me back and forth between billing, insurance, the doctor, assistants, the office staff - and each one wondering if I should check with the other - little action and no accountability. It was agreed that my colonoscopy would be processed as high risk (colon cancer death in the family), which means no out of pocket, but it wasn't billed that way. Prep was ok, but the procedure asked for $256.21 up front - I paid this in order to avoid delays, but expected it back - worst case scenario, that was my full out of pocket. Then I received a further out of pocket bill for $770.58 - that's when I realized they had charged my insurance over $15,000 for a 20 min. procedure. Per the attached letter to the doctor, I have been doing this for decades and NEVER had such a bill. Apparently they picked every code available and just kept piling it on - it seems AdventHealth wants its patients to pay for the new machinery promised to Dr. ********* for moving from ***** to Florida.Such a shame, she is a wonderful doctor and I thought I'd found a special advocate for my disease in this new modern world, but AdventHealth do not care or understand that.Since last October I have messaged on MyChart 11/17 - 11/19/24, 12/4/24, 12/10/24, 2/14/25, 3/18/25, 4/18/25, 4/22/25, 5/2/25. This does not include the multiple phone calls with their office manager and the director of the department, all of whom wanted to solve this and then disappeared on **** was repeatedly billed for this (I sent $25 at one point to avoid collection), but then received a "final bill" - I called Billing and they informed me that this would go to collection soon - therefore I arranged a payment plan for $100/m to clear this - purely to avoid losing my good credit ********* now I'm lost and very angry and upset - is there justice for this? Please somebody step up and remedy this.

  Business Response

  Date: 06/04/2025

  We have forwarded
  your concerns to our Coding Auditing department.
  Consumer satisfaction is our number one priority, and we aim to resolve this
  issue in a timely fashion. We will continue to work directly with the consumer
  moving forward.

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23401614
  
  
  
  I am rejecting this response because:

  It has now been 8 months since my procedure. I have repeatedly messaged in mychart, spoken with the doctor and assistants, received phone calls from the office manager and then from the director of the department. After all this time and effort I do not believe that AdventHealth is working in good faith that I can agree to continue trying to resolve this with them separately.

  Every time we had a communication, I received understanding and sympathy and then NO action. They just kept wanting to move me around from one department to the next - the last communication I had with the director of department was going to speak to her director and then came back saying that because the amount is "copay" they can't do anything. She was going to try further, but to no avail. They are all completely missing the issue - this is about way overcharging in the first place, an extortionate amount, and then wrongly coding the procedure, which should have been high risk with no copay, then telling me they were changing the coding and appealing it etc and I'm pretty sure that never actually happened. I have never felt so messed around by so many people just wanting to pass me off to the next one. My last message to the director included that all that really needs to happen is for the billing to be cancelled and start over with the correct charging, coding and no copay. 

  I would accept this time to forfeit the $256.21 I already paid out of pocket on the day of the procedure - but they need to cancel and refund the remainder that was billed afterwards, $770.58.
  
  
  
  Sincerely,
  
  
  
  Audrey Ferrett

  Business Response

  Date: 06/17/2025

  Per Coding and Auditor, care was provided as ordered by physician and coding is correct. Formal letter with advising consumer of coding and auditing outcome will be mailed to patient. 

  AdventHealth considers this submission resolved and closed. 

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23401614
  
  
  
  I am rejecting this response because:

  It is unbelievable how this company repeatedly refuses to understand the issue here. This greed and price gouging and complete incompetence is not acceptable.

  I just received a call from AdventHealth Billing, explaining that nothing more will be done because the review and audit of the billing has been found to be correct. I was also told that the original documentation from the doctor did not state that there was a history of colon cancer in the family (not the only way to be deemed high risk) and therefore the coding that was used is correct and because the review was completed before this, it cannot be changed.

  Seriously? They messed up and got the coding wrong because of neglect on the doctor's part and because it has since been reviewed and nothing more was found, there's nothing to be changed? Unbelievable. This is the most inept and incompetent mistake I have ever experienced in healthcare in this country.  

  They need to cancel the original bill and issue a corrected one - just because something has been "reviewed" does not mean it can't be reversed. It's called rescind and replace.
  
  
  
  Sincerely,
  
  
  
  Audrey Ferrett

  Business Response

  Date: 06/25/2025

  Per Coding and Auditor, care was provided as ordered by physician and coding is correct. Formal letter with advising consumer of coding and auditing outcome will be mailed to patient. 
  AdventHealth considers this submission resolved and closed. 

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23401614
  
  
  
  I am rejecting this response because:

  Unfortunately, Advent Health is proving my point with their response and inaction - I doubted they would do anything to make this matter right and they have confirmed it.

  Very sad for them, profits first, no compassion, no caring and obviously no moral or religious compass. And no need to respond.
  
  
  
  Sincerely,
  
  
  
  Audrey Ferrett

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was seen at the advent health winter haven Er address is ************************** I was seen by a doctor named ***** ****** who was EXTREMELY Rude . I came in for chest pain and pelvic pain and she was completely nonchalant . I already had a heart monitor on from a specialist I am currently seeing and since Im seeing a specialist already , she came in and greeted me saying I see your already seeing specialist so Im not sure why you are here expecting us to do something more ???? What about treating my issues I came in with , I mean that is an ER ! For when you feel bad ! She was very unwelcoming , rude and disregarding ! She said all your results came back normal when I said Normal the app says all my urine stuff came back ABNORMAL She rolled her eyes and said I really hate when patients ask me to explain blood work number , Im a doctor not a teacher ? *** SAYS THAT to patients ? We are here to seek answers for how we are feeling , not to be treated that way . She seemed racist to me , she didnt care to ask the necessary questions . So when I was discharged the lead nurse came in and she was great , I asked her where I can complain , she gave me the managers name which was ******* ****** which I would really like for her to reach out to be for this matter ! The nurse was able to print my results and give me clarity as to what they really meant . If anyone deserves to be a doctor its her . I dont know how you can really trust someones word that you are okay and normal when they are treating you wrong , rolling eyes , deep signs , not a single care to be at work . I really hope they take care of this situation with her because I know I must not be the only person complaining about that doctor .

  Business Response

  Date: 05/27/2025

  You have reached the Central Florida South region. As a courtesy, we have forwarded your request to our west region AdventHealth. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. Our west region AdventHealth location will continue to work directly with the consumer moving forward.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of Service: April 18 & 19 of 2024 - Health Bill ******** in May 2024 for services on 4.19.24 a)May 2024 of $2,803.65 of which $1,830.78 was insurance allowance and $386.01 was paid by the insurance reducing the bill to $586.86 - Revised bill received in June 2024 of $586.86 - Revised bill receved August 1 2024 where of the $586.86 there was an amount of $413.14 applied to to the bill on May 2 2024 leaving a remaining balance of $173.72 - Revised bill dated 1 August 2024 with remaining amount of $173.72 due. I was confused so tried calling and receiving statements from AdventHealth with no help. I paid out of pocket $173.72 As of August 2024 thought all bills were paid for. Here comes May of 2025. Receive a bill from AdventHealth of $****** for services 4.19.24 (OVER ONE YEAR LATER).Called Harvard Pilgrim, HRA Account and Advent - Advent was no help all on *****************/ and 5.15.25. They said I owe $****** as of 5/19/25 (over one year later). Through a 5 hour research I was able to find out that Advent Health applied a check that was written from my HRA account on 5/2/2024 to two open accounts that was not the ****** line item. They claimed the ******. account was not open. I do not beleive this as my HRA account would not write a check for $****** on May 2 2024 if this account didn't exist. Through research I found out that total due in bills was actually $2,806.06 of which insurance paid $1,206.06, my HRA paid $1,000 (all in May of 2024), and I paid $173.72. All of this was known in APRIL OF 2024 and I was not billed this was accordingly. My insurance and *** would not have written check to AdventHealth if this was not known. Instead AdventHealth is telling me they didn't recevie the $****** statement of account until APril of 2025. How can this be when my HRA and Insurance paid out on this in May 0f 2024? They are now stating I owe $****** one year later because they didn't receive this statement of account until April 2025.

  Business Response

  Date: 05/27/2025

  We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.

  Business Response

  Date: 05/27/2025

  We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23348832
  
  I am rejecting this response because: you just forwarded my message to the appropriate department and will continue to work with me directly. Ive tried working with you all directly and I get no help. This response from AdventHealth is going to generate the same issues Ive had dealing with the place of business directly. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/28/2025

  We have spoken with the consumer and address her concerns. 

  AdventHealth considers this submission resolved and closed.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** have been patients at Advent Health 65+ in ***********, ** for a number of years. We were patients of Dr. **** ******* prior to his practice becoming the AH 65+. Yesterday we received a letter indicating that at the end of this month, he is no longer affiliated with the practice, and they are no longer going to be a 65+ location. I find it amusing that Advent Health always seems to stress "continuity of care", but apparently feels it's just fine to give those over 65 (i.e. those MOST LIKELY to have on-going care needs and some potentially critical situations) no real time to secure alternative medical care. 20 days' notice (which is truly only about 15 as their offices are only available on weekdays) to lose your doctor when it may take months to get an appointment with someone the caliber of Dr. ******* is unacceptable. My wife is in the middle of two potentially serious conditions and Dr. ******* was coordinating with specialists. He has the benefit of being in touch for the past six months. Her care is potentially damaged by not having a physician to oversee and consult on tests that were just conducted including one today.Advent may feel that going to a "all included" practice still allows for care, however, just as there are pediatricians to address the specific medical needs exclusive to children there are definitely medical needs that are specific to seniors that require the guidance of a physician well versed in senior health. Many seniors do not have the advantage of a home support person and therefore rely heavily on their discussions with their trusted professional.Shame on ADVENT HEALTH that you don't live up to your hype!!!!

  Business Response

  Date: 05/14/2025

  We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward. Please contact our *********************** at ************, to provide us with your information so we can address your concerns.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hospital has done nothing but harass me and treat me like a criminal over a 340 dollar bill which is my co payment for a previous admission to their hospital in ***** I was admitted for 2 days. I understand I have the co pay for the admission but I have made payments regularly for 100 dollars in march. 100 in April leaving a balance of 140. Today I get a threatening email from their billing department that the 140 is due now or will be considered past due. I immediately called the billing department and told the lady that I already made 2 payments of 100 each and 70 more today so now I only owe 70 dollars and thats it. They were rude and showed no empathy and furthermore when I asked for them to send me a receipt for my payment they said they would send it to my email on file. I never received the email which as a patient in a Florida hospital it is my right to have a receipt when I make a payment on a bill. I called back 3 times and each time I got a different lady saying they would send me the confirmation number of my payment. I received nothing and still have no proof payment. Only name I remember is a lady named miracle?? Though I believe these people give fake names. I want to make this perfectly clear. LEAVE ME ALONE. Your harassment is causing me a lot of stress and anxiety which Im on medication for. If I get worse or have a stroke or heart attack Im gonna sue them till kingdom come. Im not a kid. I have a lot of health and psychiatric problems including very bad anxiety. Blood pressure and heart issues. I can understand if I made no attempt to pay at all but I paid 100 in April 4th. 100 in march. And 70 today so stop the threats and furthermore you dont dictate what I can afford to pay every month. I tell you what I can afford. I gotta eat and pay my mortgage and if I only can send you 10 bucks one month then guess what?? Thats what your getting. Period.i dont succumb to threats so leave me alone youll get it when i can senit

  Business Response

  Date: 05/08/2025

  We apologize for any inconvenience you experienced while at our facility. It is through your valuable feedback that we have an opportunity to learn and grow, in order to consistently meet and exceed our goals. Advent Health is currently reviewing the Consumer concern. We will work directly with the consumer moving forward.

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However I am accepting there resolution this time but stop the harassment. I pay my bills if I can. Your like predatory leaches hiding behind the famous quote its my job.  Its not your job to harass people who are sick.  Leave me alone going forward.  I can only pay what I can afford and you dont get to tell me what I can afford.  The account is now paid in full.  I would tell collections the same thing and once it goes to collections Im definitely no paying it cuz the damage to my credit is already done. As long as Im making an effort to pay something theres nothing you can do. So leave me alone. I am a disabled senior on social security disability and disabled 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dental plate top and bottom that were taken during a procedure exam

  Business Response

  Date: 05/08/2025

  We apologize for any inconvenience you experienced while at our facility.  It is through your valuable feedback that we have an opportunity to learn and grow in order to consistently meet and exceed our goals.  We have reached out
  to the consumer by the email provided for them to contact us.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This is ****** ******. Jan 30th this year, I went in for a physical at the Advent Health ********** location. The provider ******** ********** stated that I needed to get a tetanus shot. I agreed but the medical assistant did not complete the injection correctly. The following day I couldnt move my arm at all, weeks later there was still pain and discomfort in my left arm. I called the location multiple times through out this process, eventually asking if I should go to physical therapy and the office said yes (the office states now that it never recommended me for physical therapy).I go to physical therapy at the Advent health altamonte springs location for months and now risk management (********* ***** is the person who contacted me) is stating that advent health will not be paying for any of the physical therapy I participated in. At this point Im unsure what else I should do or if advent health will help me with anything. *** filed multiple complaints in the past months but they have led to nothing. Ive added one of the many invoices of physical therapy that I paid out of pocket. I can add all of them if needed.

  Business Response

  Date: 04/08/2025

  We have forwarded your request to the appropriate department. Consumer satisfaction is our number one priority, and we aim to resolve this issue in a timely fashion. We will continue to work directly with the consumer moving forward.

  Business Response

  Date: 04/09/2025

  Contact has been made with consumer 3 times. Consumer owes $59.00 for physical therapy that he requested an order for. Consumer's chart was reviewed by our medical director and revenue cycle director and was found that it is appropriate for patient to be responsible for the balance of $59.00 for the physical therapy he requested. After speaking with consumer, he confirmed that was satisfied with the outcome. 

  This complaint is considered resolved by AdventHealth. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23157489
  
  I am rejecting this response because:

  This incident was caused due to a medical assistant injecting me with a tetanus shot incorrectly, causing me to gain a frozen shoulder. I had to complete 2 months of physical therapy in order to gain function in my left shoulder. This is all documented in my advent health account since I completed physical therapy through advent health.
  

  I have now learned from risk management that Advent Health does not see this as the case. Due to the advent health tuskawilla fl location not requesting me to immediately get inspected after the incident, they are saying this was not due to the tetanus shot.
  

  I now understand that I will not be receiving any help in this situation, and that I am now another victim of the America health care system.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advent Health Childrens Hospital Stay 1/23/25 Went to local doctor and they said my sons O2 was low, below 95% and I needed to take him to the Advent Health Childrens Hospital Emergency Room. My wife took our son to the hospital and they put him on ** in the emergency room and then transferred him to non emergency room.- had son on air, no one from respiratory came by - I arrived to swap with my wife about 10:30am. There was a cleanliness lady that asked if everything was clean and it was!- at 6pm when new doctor came in, I asked about wheening him off O2 and what is the plan. He said we have to wait and wheening him off a little and said next reduction we would try at 8pm.- At 8pm the reduced O2 more. Respiratory therapist came by, heard him, and said he still needs ** and left.- At 10pm nurse came in with suction exercise voldyne 2500 and said we have to try 10 times per hour.- At 2-3am they removed him from ***1/24 - At 8am new doctor came in, asked her plan? She said we would do 3 breathing treatments. Then she would be by to check.- At 9:30 I asked for the nurse and when the head nurse came in, I said Respiratory Therapy still has not come by? Whats going on? She said she would check.- Today no one has come by to check cleanliness. Trash can is overflowing.- At 10am doctors came by to check. They asked if breathing treatment was done and I said no. I asked the doctor why respiratory would be on an as needed basis when my son is here for respiratory issues. Asked why they didnt come by at all yesterday? He said sorry and would check and would get them up now to do breathing treatment.- At 10:30 Respiratory Therapy came and gave him 3 treatments finally.- At 11:30am nurse came in and asked when next check on him by the doctor would be after the treatment since that didnt happen the first time? She said she would check and let the doctors know.- 12:00pm swapped with my wife for the day.- after all the pushing they finally cleared him at 4pm.

  Business Response

  Date: 04/09/2025

  Risk department has reviewed consumer's concerns, and it was found that care was appropriate. Risk Management will contact consumer to relay information. 

  This complaint is considered resolved and closed by AdventHealth. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23157332
  
  I am rejecting this response because:
  
  

  Advent Health did an internal review and of course they would deem that they acted appropriately. If they got an independent review, they would see they were not in the right. My son had a respiratory issue and was not seen by a respiratory therapist all day. I had to fight with them to get one to come see him. When you have a respiratory issue, a respiratory expert should be caring for you. An example of what they are saying is its ok for a regular doctor to see you when you have a heart problem. They know its not right and would have a cardiologist see the person as that is the expert for that problem.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/14/2025

  Consumer's concerns were reviewed several times and care was found to be appropriate. 

  AdventHealth has closed this submission as resolved. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23157332
  
  I am rejecting this response because your risk management team has reached out to me and the lady told me she will personally mail and call me when she has done the independent review! I am not sure who is responding to this BBB complaint, but clearly it is not someone in the risk management team that has reached out to me. The lady that Im in contact with is ***** *********.

  Sincerely,
  
  ***** ******