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Business Profile

General Merchandise

Xclusive Creation Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Xclusive for my pool installation, and they have not paid a subcontractor. I used a loan company to pay them in full, and they have received all the money but still have not paid their subcontractor. I have a "waiver and release of Lien upon final payment" from Xclusive and the sub contractor was still able to put a lien on my home. I have tried many times as has the loan company to work this out with xclusive and we have been ignored and told the owner Filipe will call us back and he never does. I have spoken with the sub contractor and they are understanding to my situation but do want to be paid. Id like to solve this matter but feel lost at next steps.

    Customer Answer

    Date: 01/06/2025

    I would be shocked if you hear back. Myself and my loan company have been trying since March of 2024. 

    The secretary always just says shell have him Give me a call or email back. We both have never heard from him.

    When I first got the lien notification, he told me he was going to take care of it never did. 

    Business Response

    Date: 01/17/2025

    Customer has finalized payment thru finance company and subcontractors has been all paid. We will contact them again to see what is going on their part. 

     


    Customer Answer

    Date: 01/17/2025

     
    Complaint: 22715313

    I am rejecting this response because they have not paid a sub contractor and I have a lien on my home due to it. 

    Sincerely,

    ******** ********

    Business Response

    Date: 01/21/2025

    there should not be anything against customer from us or any subs. If there is they will have to take care of it. We will look into that now and if found will make them clear it all. 

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 10/22/2022 we signed a contract with Xclusive Outdoor Living. It was for an outdoor project including adding a spa to an existing pool we had, also adding some water features to the existing pool. Also a sunken and a fully outdoor kitchen. It has been almost two years and the project is not even at a 50% completion. Whatever was done was done incorrectly talking about structure a really poor quality of construction. We were patience enough until we decided to contact some legal advice and we found out that he was not licensed to do the job. He had a contractor license residential, but not a pool/spa license. He was pulling permits from the city of *******.

    Business Response

    Date: 09/30/2024

    Homeowner contracted us to do a backyard remodel on October 2022. On April 2023 one permit was issued, June 2023 other permit was issued, and Aug 2023 last permit was issued. All permits were pulled thru city of ******* with all different active licenses. We then started their backyard remodel. Construction took longer then expected as explained to homeowner in multiple phases. All work has been done to code and inspected by city for compliance with correct building code. By  July on 2024 when we were about to install the deck homeowner did respond to any of our messages making us not able to continue with finalizing the project. We have been unable to so anything since July of 2024 when we found out homeowner is wanting to cancel contract.

     

  • Initial Complaint

    Date:04/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Xclusive Creation Corp does not provide a construction schedule with dates, which is a standard practice at many other pool companies. After sending them screenshots of construction schedules from another pool company, their response simply was “We do not provide dates because Our schedules change daily”. For that reason I cancelled my contract with them even before they began the work. We signed a cancellation agreement on Feb 15th 2023. As per the agreement the refund amount they Ove me is $4947.35. Now they are not issuing the refund in-spite of signing the agreement. They want me to give them a W9 so they can expense my refund and I have to pay taxes on my refund amount, which makes no sense. We notified them that we even spoke to a tax attorney who told us that W9’s should not be given for refunds. Their email response to that was “If we do not give them a W9 it will take them a long time to process our refund”. It’s simply an excuse to not process a refund.

Xclusive Creation Corp. is NOT a BBB Accredited Business.

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