Reviews

This profile includes reviews for Diamond Garage Doors & Openers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Diamond Garage Doors & Openers LLC has 2 locations, listed below.

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  Diamond Garage Doors & Openers LLC

  7041 Grand National Dr Ste 107 Orlando, FL 32819-8379

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  Diamond Garage Doors & Openers LLC

  5405 Snowflake Court Orlando, FL 32839

Review Details

• Review fromMichelle B

  Date: 10/17/2024

  1 star
  Diamond garage doors dont even deserve a one star! We have a warranty program and our spring to the garage door broke. Diamond Garage doors was the subcontractor to fix the door. When they came out, they collected our $75 deductible and then proceeded to tell us that we owe an additional $249 to balance the door after the installation ! We refused to pay the additional fee and even the warranty company told them they had to replace the broken spring! Diamond refused to install without collecting additional money from us! We decided to switch companies after a month battle over the issue! The new company came and fixed our door and didnt charge us additional fees! Diamond Garage ************ is a scam company and tries to rip off customers every day! Stay away from these thieves!

• Review fromRicky C

  Date: 02/27/2024

  1 star
  They told me my garage door springs needed adjustment and if I didn't have it done my home warranty would not pay, told me how complicated the job was and it would be ****** well 5 minutes later it was done and I checked around it should have taken 45 minutes SHAME

• Review fromMichelle T

  Date: 01/19/2024

  1 star
  I think it's all a scam to defraud people. They deny the coverage from your home warranty company, scare you into purchasing from them, attempt to upsell to make you pay THEM on the spot out of pocket. It's a complete rip off. They should be ashamed of themselves, as individuals and as a company that clearly lacks values and morals.MY personal believeis that:-1 Garage Door Repair and Installation -Diamond Garage Door and Openers LLC -and possibly ******* Garage Doors and Openersare all in cahoots or at least running the same scam. Read all reviews, across all platforms and look at the ********* stamps. Don't be afraid to speak up and advocate for yourself. Also question your home warranty company and hold THEM accountable for sending shady companies to your house.I got my garage door fixed, my warranty company refunded my money, and all is good.

• Review fromAlexandra G

  Date: 01/08/2024

  1 star
  We were referred to Diamond Garage Doors by our home warranty company roughly two months ago, and the job still has not been complete. A breakdown of the challenges below.1. Technician came to our house and tried to upsell us $7,000 on a fix that should cost less than $1K. When we discussed that we did not have interest in the upsell, the technician stopped responding. We contacted the company roughly 6 times in the first week and were finally told that they had fired the technician and would send a new one. We were given approval for repairs on the phone and told it had gone to the warranty company and that a new tech would come review and conduct repairs.2. Almost 1 month after the first, a second technician was sent out. The technician gave us completely different information than the first one and added charges that had not been discussed. Rollers, additional structural changes, etc. 3. We approved the costs because we need a functional door; however, they never sent the work order to the warranty company. We have been calling for two weeks and have called over 15 times. Nobody answers the call. We are still trying to get this sorted because the work has still not been done and our garage is not functional. Two months in, this company still has done done the work or called us back. I would not suggest this company and if you also have concerns, I would recommend finding an alternative garage company.

• Review fromAdam K

  Date: 12/07/2023

  1 star
  A horrible company that should not be in business. They aren’t responsive and the part they needed to order didn’t even work. They then lied and said the garage door broke due to accident to our warranty company. If they didn’t know how to fix our garage door motor then just say they don’t know how. But lying about it? Horrible.

• Review fromDebbie B

  Date: 12/07/2023

  1 star
  I DO NOT recommend this contractor. Used them through Choice Home Warranty and only had one spring broken but the technician said all of our rollers needed to be replaced (BS). Anyway, he fixed the one broken spring and then charged $150 to adjust it. My final cost with the service call was $215. When asking for an itemized statement the first one they sent showed charges of $775! I’m just wondering what they actually charged the home warranty company. Never again will I use Diamond Garage Door!!!

• Review fromSusan C

  Date: 12/05/2023

  5 stars
  Alex thoroughly explained what the immediate problem was and also what should be improved to prevent a reoccurrence. I understood what the home warranty covered and what wasn’t. He was very kind to my grandsons who were very interested in what he was doing. He was patient and thorough and very professional.".

• Review fromValerie S.

  Date: 12/02/2023

  1 star
  worst company to deal with ever. they cant measure or install a door. they dont return phone calls. we have be defrauded of $2200 and am seeking legal action

• Review fromNaveed H

  Date: 11/28/2023

  1 star
  I requested garage door service through American home shield. They assigned to diamond garage door who showed up within 24 hrs, and within 60 seconds, they guy tells me that the opener has a wire cut inside. It was a clean cut like done with a clipper. So they immediately said that the warranty won’t cover it as it’s a secondary damage and I should order a new opener through them right then and there and it ll be cheaper. They said either someone cut the wire or a rat got in lol. I have never opened that garage door opener and never seen a rat in my house, let alone on the ceiling of garage getting inside the opener and having a clean cut of just one wire, thts just crazy story!!! Anyways, I got the wire fixed through an electrician and the door still doesn’t work. It’s been about 10 weeks now and I can’t get them to come back and see it again since the wire isn’t the problem. Apparently they have a supervisor who gets the message but never calls back. I finally once spoke to her after multiple calls and she said to write her an email, and make sure I tell her the story again and home address as “there are too many emails I have to go through”. So I did that, and then sent her a reminder email after a week and now it’s been 6 weeks and I haven’t heard back. Terrible service, basically no service, just purchase new garage doors and install and they can’t do service, just come and cut wires.

• Review frommichelle j

  Date: 11/01/2023

  1 star
  Diamond Garage Door
  Dates are listed in this email because there is relevance.
  Thursday October 19, 2023: My garage door would not open ( my car was in the garage)
  I contacted Diamond Garage Doors (I explained that I could not get my car out of the garage) I was informed the earliest a technician could arrive Tuesday between 11AM-3PM. So, I was unable to leave my home for 5 days (unacceptable). Tuesday October 24, 2003: At 3:15pm I contacted them to inquire about the arrival time of the technician and was informed that his arrival time was between 2-6pm.The technician's arrival time was 6:20pm. Upon his arrival, the technician immediately began to tell me that all parts would not be covered and then began to quote the amount I would have to pay out of pocket-first in the amount of $493, then $642, and finally $802 before the diagnostic report was written. The technician left, my garage door was opened midway up. I reached out several times to Diamond Garage Doors regarding the repair, but to no avail. Afraid that I would have to spend another night with my garage partially open (l live in an area where raccoons, possums, and groundhogs run rampant, especially at night) I contacted "Percision Garage Doors." I called at 2:28pm At 2:36pm I received a call from a technician from Percision Garage Doors. The technician arrived at 3:13pm. My garage was repaired and the technician left my home at 4:35pm. I have not heard from anyone at Diamond Garage Doors and my garage door would still be midway up.
  Choice Words: UNBELIEVABLE & UNACCEPTABLE