ComplaintsforBombshell Fitness, LLC

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Joined Bombshell Fitness February 12, 2024. I selected my coach and just recently started using the program. I joined the Platinum Program which is recurring ****** monthly. BSF committed to providing me with nutrition, online fitness. weekly checkins and virtual meetings. Just started using and not satisfied with program I was provided a nutrition guide and was told to eat the same meal for a month. This provides consistency. Upon check in I was told to have a cheat meal? This will create an issue of overeating for me and is counterproductive for my weight loss. The coach also informed me to not worry for the first month because I would gain weight? Not what I signed up for ! I have since spoke with my dietician and she suggested I terminate this plan. Upon joining and observing the fitness platform, I had to select the exercise and wait for an informercial on ******* before observing the exercise. It became very tedious and frustrating. I eventually stopped looking up the exercises due to the complications of the process. Before joining I asked the coach about programs, she only suggested the Platinum or Diamond. There is however a monthly option that I could join without commitment. Once I logged in I noticed no obligation throughout the site, I became blind sided while signing up. The program I signed for does not have the options to cancel. I was completely mislead, and was told I would be locked in. That is not the truth! If I would have known in the beginning, monthly is preferred. I completely understand the program, but with fairness I just started using BSF and it will not align with my dietary or fitness regiment. I was unaware of the promotion of cheat meals and the underdeveloped fitness component. BSF should honor my termination due to begin mislead and the fitness frustration. I am currently locked out of my account, and do not wish to gain access. Requesting you honor my request for termination, I will then remove this complaint.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have fulfilled my year obligation with this company that supplies fitness and health related business. They are trying to state in January 2023 that my contract was renewed. However, that is not the case and was done so without my signature or a copy given to me or my knowledge. They are now harassing me through email on a daily basis And threatening my ability to obtain credit cards in the future, and reporting a fraudulent debt to their lawyer and debt collectors. I will forward all emails to the Better Business Bureau email I have on file. I do not want this business contacting me any longer with fraudulent claims or statements not signed by me or given to me at the time they were drawn up.

  Business response

  08/11/2023

  To Whom It May Concern,

  This customer has made false claims and we do not wish to engage in a public debate or respond in a way that publicly shows this person's behaviors. Ms. ******** first signed up for a Bombshell Fitness membership on December 8, 2021. That membership had a minimum obligation of one year and then continues on a recurring basis (every 28 days) until the member provides 30 days notice of cancellation. 

  On January 26, 2023, Ms. ******** upgraded her membership, which required a new membership agreement (attached). The full terms and conditions were presented to the member prior to making payment and her digital signature was required to complete the order. The member utilized this membership and we not aware of any problems. During this time, there was a payment dispute filed with her credit card (May 2023) which she said was a mistake.  The customer has disputed 4 payments in total since joining in 2021.

  We recieved notice of the most recent dispute and contacted Ms. ******** to inquire about the reason and she stated she had tried to contact our company three times. She forward an email (included in the attachment) that was sent to long defunt email address that is not listed anywhere. The member has contacted us multiple times in the past and was well aware of how to contact our Member Services and Billing departments.  Her own past actions demonstrate an ability to contact us effectively.

  Any subsequent correspondence, which we are glad to share, was professional and informative to let the customer know that her account is in default and she was provided a copy her current membership agreement. She has made some very aggressive and negative statements, none of which were reciprocated by our company (see the attached emails). 
  
  It is also quite curious that this former member was so displeased with our company in 2022 that she made all of these same claims, and subsequently apologized and then later upgraded. The situation was nearly identical and months later the customer came back. There were personal challenges, which are of no concern to our company, which led to more aggressive and attacking emails, only to be followed by apologies.

  This customer has taken advantage of the fraud protection processes made available by the credit card companies.

  Additionally, the claim that anyone from our company has threatened her ability to get any credit cards is outright false. She was informed that our processing system has now flagged her account as high risk due to the payment disputes. She replied with a statement about getting new credit cards, which was off topic and none of our business. Then this was subsequently manipulated in her statement to the BBB.

  We do not wish to have any further contact with this customer and her account is closed and the last payment, which was disputed, has been refunded. She will not be contacted by anyone from our company. 
  
  If it is necessary to publicly respond, we will do so and provide all facts and documentation.  But it is our stance that this customer has made great effort to falsify any claims against Bombshell Fitness.

  Thank you

   

  Business response

  08/16/2023

  Bombshell Fitness has not attempted to charge or attempted to contact this individual, nor will we going forward. Her contract has been terminated and we no longer wish to have any interaction going forward. 

  The individual did electronically sign a new membership agreement in January. This is a documented fact. That being said, we determined after the last payment dispute (again, the fourth in two years) this customer was not worth the overhead to manage. 

  Regarding this most recent request to stop charging, the last attempted charge was on May 25, which was subsequently disputed and returned back to the customer.  So now on August 16, this individual is still requesting that all charges are stopped, when we have not in fact attempted any charges since May 25 and her account was officially closed in July.  

  Customer response

  08/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: The fact you have not disclosed this “signed contract” is a farce. Also, I would like acknowledgement from this company that any and all negative talk about myself cease to other members, coaches and other companies that offer the same services. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  06/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been charged 4 installments that I have fully accepted. I have recently incurred an injury and I review the contract and policies and it states that I can have a 6 month or one year flex pay membership. Because of my injury I have opted for the 6 month and reached out to them per their policy to stop the installments. Bombshell Fitness then advised me that I have committed to 13 payments and they provided a document that is completely different then the one I signed. Their document is an internal one that does not match the policies that I have signed or the ones that are online. I can easily provide a medical note for my injury but they are providing inaccurate documentation to keep a 139/month. I have attached the image of the policies that I have accepted. The other document where you will see is their internal commissions document has completely different policies. Also I signed my documentation on Jan 20th at 8:40pm, I submitted pictures on March 4th at 3:32pm and made my first payment then. They are stating I signed the document on March 4th which is not accurate, I have attached image of proof for that as well.

• Initial Complaint

  01/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 1 year subscription advertised as 119 per month. (Other option they advertise is to pay 12 months in full-not 13months)I Have paid 9 months at 119 and am requesting to pay final 3 months to cancel subscription. They are asking for a 13th payment to close my year subscription.

  Business response

  01/24/2023

  As stated in the contract, this is a 12-month agreement with 13 payments.  Payments are due every four-weeks to correspond with new plans being uploaded for the Member every 4-weeks.  There are 13 4-week periods in a calendar year and 13 plans are delivered during this time therefore 13 payments are due.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Date of transaction was 4/14/2022 and 4/18/2022. The amount I paid was $213 and $139. The issue I have is the fraudulent and misleading information provided during communication on the website and with Jessy G***** ([email protected]) and ([email protected]) Account number: *******. I was never informed that I could not cancel my contact. Upon canceling I was then informed I couldn't cancel. But the communication was never made prior, or during the registration.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/06/27) */ This customer signed a one year membership agreement with Bombshell Fitness - a company with nearly two decades of success and thousands of clients worldwide. The terms of the agreement were clearly displayed before sign-up and in the contract this customer willingly signed. Bombshell Fitness offers a variety of programs and terms to suit each member. There are options with no obligation, but this customer chose the lowest costing option which requires a one-year commitment with no cancellation. This is displayed on the website, again during sign-up, and clearly in the contract. There was no misleading nor deceptive information or withholding of any details. This customer requested to cancel and was provided with the details of the contract she signed (and was provided a copy). Consumer Response /* (3000, 7, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see attachments what was presented when I registered, and was presented when I wanted to cancel (an 8 page document). As a consumer I have the right to cancel a membership.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩