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Business Profile

Engraving Supplies

CAMFive USA Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engraving Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a laser machine. From start to finish it was a nightmare. Lack of communication ******* business after spending $8700 on a machine. I was told I would be provided with videos for setting up and the manual also.( that it wasnt necessary for me to pay for the training which was an additional $2100) The manual I was given isnt even for the machine I bought. I tried searching ******* and there is just no material available. I reach back out regarding the training . They said oh it will be $2199 . I pay it only to find out the next day they are going out of business. I do not hear anything from ***** for over a week . I proceed to tell her please just cancel the training I would like my money back and she continues to string me along . Finally after 4 emails back and forth she said she will put in the request for the refund . About 10 days go by no money. I email old ***** again and she said oh thats weird you should have gotten it A few more days go by and I email again she said they guaranteed it be there Friday or Monday at the latest Its now Thursday of that following week and I have sent 3 emails and nothing

    Business Response

    Date: 03/27/2025

      we did  sent our Tech for the installation and training  on the  12th and 13th of this month and  Ms. ****** was trained .

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CamFive sold us a machine with plastic wheels (that controls the bed) instead of metal. The wheels obviously broke and after paying for the replacement in advance, they never delivered. They are now ignoring our emails and calls. Do not order from CamFive they're a scam company

CAMFive USA Corp. is NOT a BBB Accredited Business.

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