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Business Profile

Drug Abuse Information

New Season Treatment Center 10

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Abuse Information.

Complaints

This profile includes complaints for New Season Treatment Center 10's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Season Treatment Center 10 has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a person who goes there for my medication and the nurses will not serve me and makes a joke of it !!!one of the nurses tells the other nurses not to serve me and also tells lies about they dont have enough to serve me but then others go right past me and they are the same as me ,phase 27 ,they are causing me some serious issues mentally and my health also!!!I know some may laugh and say ok but I have extremely serious pains in my chest,my heart pumping fast as h*** cause I get worked up very badly!!!!! I am getting very scared cause my job is on the line and I have family relying on me working and then more stress!!!!I dont know what to do and I am praying maybe the owner of It calls me to hear my story!!!I am a very hard working person and extremely caring and grateful for my recovery at new seasons but I dont know how a little nurse calls the shots at the new seasons at Orlando Florida,and she is the one that runs the show cause they are extremely scared to talk to this nurse !!! Please help me anyone!!!!!thank you who ever can help me please!!!!!!!

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue is quite simple. I am a patient at New Seasons Treatment Center in ****************************. The headquarters of new season is aware that the st. ******* location is running extremely & dangerously understaffed. They are forcing 1 nurse to do the job of 3 nurses 6 days a week. I have filed 10 internal ethics complaints. Due to the understaffing consumers at the clinic have been forced to wait up to 3 hours to receive their dose. Those of us with jobs that start 2 hours after they open have been forced to either choose to get in trouble with our employers or go without our life sustaining medications. The treatment plan reads specifically that a missed dose puts me in jeopardy of a lethal relapse but when *** complained I am told that nobody wants the job, however Im still being charged 20$ a ******** driving 1hr & 15 mins 1-way to receive services I have prepaid for only to sit waiting for 2 hours & have to leave without services rendered due to scheduling conflicts at my job. It is creating a hostile & dangerous environment in the lobby where other disgruntled consumers/patrons/patients are waiting. They are still taking on new admits daily when they cant handle the patient case load theyve already got because they dont want to lose 800$/mo that each patient is paying for daily services even though we arent receiving daily services due to staffing shortages.

      Business Response

      Date: 08/15/2024

      Metro Treatment of Missouri, L.P. ("Metro Missouri") is the licensee operator of the clinic that is the subject of ********************** complaint.  In short, Metro Missouri categorically denies ********************** assertion that the clinic is "dangerously understaffed".  As a preliminary matter, ******************, who has voluntarily revealed that he is a patient at the clinic, is not qualifed to make such a charge.  The reality is that the clinic is, and remains, appropriately staffed pursuant to applicable state regulations.  If and when the clinic experiences a nursing shortage, it utilizes duly-qualified and licensed traveling nurses to fill in until such time as full-time staff can return. 

      It should be noted that ****************** has made identical complaints to the Missouri Department of Mental Health ("DMH"), the state licensing entity for Metro Missouri's clinic, and the Commission on Accreditation of Rehabiliation Facilies ("CARF"), the official accrediting body for the clinic.  After DMH and **** received and investigated ********************** complaint, both entities elected to close their investigations without further action. 

      Finally, it is clear that ****************** is seeking some sort of payout for his alleged inconveniences.  In contrast to what ****************** has alleged, the wait times for patients receiving medication doses at Metro Missouri's clinic is approximately 15 minutes.  Moreover, the services received by ****************** were medically necessary and appropriately billed.  As such, ****************** has failed to state any cognizable claim for money damages and, as a result, is not entitled to any money back from Metro Missouri.  If ****************** is unhappy with the service he is receiving from Metro ********, he is certainly free to continue his treatment with another provider.  Thank you. 

    • Initial Complaint

      Date:03/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-1-23 I started insurance and I prepaid for single methadone doses on an app. It's been several weeks and I need my 180$ refunded. That took my money instantly. They're rude at the customer service department and make things up saying there's no supervisor. It's a recurring thing I keep seeing over and over. my local clinic in St Charles MO requested the ******** is my client is. refund

      Business Response

      Date: 04/04/2023

      To Whom it May Concern,

      We received the request for a refund on 2/1/2023 from the Center.  The account was audited and we sent the refund to Accounting on 3/10/2022. Accounting approved the refund on 3/12/2023 and a check # ****** was issued for $180.00 and sent on 3/16/2023.  The check cleared our bank on 3/22/2023, meaning the patient cashed the check.  

       

      Thank you,

       

    New Season Treatment Center 10 is NOT a BBB Accredited Business.

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