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Business Profile

Dating Services

Profilehelper.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dating Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has the single worst customer service I have ever encountered, has failed to honor its agreements, and it is in material breach of contract. I paid 200 dollars to have a profile written in late September. I purchased the premium package which included advice and unlimited profile photo review. About ten days later I received a first draft of the profile. **** apologized for the delay, seeming to imply that this was a long time. Yet that was nothing compared to the stonewalling that followed. By his own published guarantee, the profile is not finished until the customer is happy with it. The profile had several problems and I was not happy with it. I expressed my specific concerns by email on multiple occasions and once by phone, and gave detailed notes. Yet no matter what I said about it, or how I attempted to resolve the issues, I have incredibly been met with nothing but silence from this company. All these months later then, my profile is still not finished, and I have lost any reason to believe my profile ever will be finished. A profile is primarily the reason I hired a company called ProfileHelper. **** and ProfileHelper are in material breach of contract, and I am *********** a refund. I will require at least the return of 100 dollars so that I can pay someone else to write my profile. As I explained to ****, the profile is not usable because it contains several material inaccuracies that simply do not reflect me. I received some advice and smaller sections completed, so I will not request a full refund. I will also forego my contractual right to unlimited photo review. A refund is the only path forward now as I would not remotely trust this company to adhere to any type of schedule to complete my profile if it were to suddenly break its total silence and offer to do so. It has no intention to honor its agreements. False guarantees like this business offers probably deserve to be investigated, but I will settle for a refund.

Profilehelper.com is NOT a BBB Accredited Business.

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