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Business Profile

Credit Union

Insight Financial Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Insight Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Insight Financial Credit Union has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a transaction that went through to an Insight Credit Union on my digital ledger on my Cash App Transactions. This has been an issue since 2022. Cash App insists that my transaction was received, however the receipt they have sent me via email has the appropriate financial institution while on the app it shows the my money was received by Insight Credit Union. If this is the same Insight Credit Union based in ******* I find this odd because I have never been to ******* nor have I inquired about opening an account with said outfit. In conclusion, my transaction via Cash App to my checking account somehow went to Insight Credit Union instead of to my account with my ********************************************* via my Revolve Finance Card. I sent money to my account and somehow it was re-routed to another financial institution? Is this common practice? Cash App refunded my transaction fee of $9.53 because I did not receive my funds (instantly) as requested.

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insight credit union closed my account without warning, then months later a check for me was issued and somehow went to the closed bank account. ********************** issued the check to an address that isnt correct because they wouldnt let me change my address years ago. They would not reissue the check and only after 5 months was I allowed to try and receive the check again but only after spending more money to attempt to notarize a stop check form that must be sent back to them. They have not given me the return address to send it back and have avoided being helpful in any way. They are now charging a penalty on the check because I havent deposited it. I still have not received the check and they are creating barriers and using penalties in order to keep my money.

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ******************************************* CR ******** 2016-12-13 $26,241.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    • Initial Complaint

      Date:09/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications. I do not have a contract with INSIGHT CREDIT UNION, they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:03/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2, 2023-car was broken in to and wife’s purse was stolen. Police report was filed and bank card was canceled
      March 3, 2023- person went to different Insight Branches and withdrew a total of $6400 from savings. These were done at the drive thru of different branches

      Bank still has not given our money back and keeps giving us the run around.

      James with lost prevention of Insight will not speak to me or the detective on the case. They have video surveillance of the suspect going to the drive thru and withdrawing the money.

      Still will not give money back and now I have overdraft fees and late fees are being accrued on bills because that money was for our bills

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM VERY DISTURBED AND UPSET WITH INSIIGHT CREDIT UNION HAS NOT RESPONDED BACK TO ME I SENT A LETTER REQUESTING THE ***** OF CONTRACT. I NEED THESE ACCOUNTS DELETED FROM MY CREDIT REPORT THEY VIOLATING MY RIGHTS

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December there was a transfer made to an external account for $500. An error occurred and was told the transaction could not be completed. The following day I tried to transfer again and it was successful. In December 2021, I received an alert that my account had be adjusted for both transactions. I contacted the bank and a temporary credit was made. The information was provided including visiting the Lake Mary branch on more than one occasion. Later in February a letter came indicating that they will reverse and in turn the account was overdrawn. I reached out to the bank to let them know the error and provided a statement from the external account showing that I did not make two transactions for $500, but only one. In April 2022, I received a check that was less than the amount that I should have received and the account was closed due to that error. I had been an account holder for more than 20 years and to have to account closed for such an error and to receive no response or lack of regard is disappointing. It is also dishonest and deceptive.

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insight has on more than one denied deposits to my account from cash app. They then add multiple insufficient fund fees. The money is in my account but somehow they make it to where it shows it is not. Very shady practice. I currently have at least 4 added fees on my checking acct. The funds were there. Make it make sense.

    Insight Financial Credit Union is NOT a BBB Accredited Business.

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