Business ProfileforNationwide Exteriors, LLC

Nationwide has failed to meet the terms of our contract, primarily attempting to install the wrong shingles, failing to provide an in house crew that is licensed and insured per the contract, and sourcing out the job to a different contractor. We have tried to rectify the situations multiple times, with poor communication from the company end, being ghosted with no communication when requesting a refund. The company has our deposit of $28,490.00. Dec 2023: dumpster and wrong shingles delivered (Ikos, not Landmark), no communication the job was starting, we still had not determined drip edge material and pricing. Next morning crew shows up, don't speak English, we don't speak Spanish, and start to tear the roof up. We tell them "no trabajar" until they finally come down. This repeats over next 2 days. We are unable to get a hold of NW until Dec 18. Project manager said he will investigate, do not hear back for weeks. Attempt to reach them by phone/email for the next month to no avail. Went to trailer office to speak with someone Jan 17. Spoke with the manager, found out project given to a partner contractor, crew would be there next week. We expressed that we want to see all their paperwork. No call, no show. 1-24 crew shows up randomly, start tearing up the roof prior to ringing doorbell. We still do not have the right shingles. Speak with *******, production manager from new contractor, he promises the shingles will be delivered the same day. After some time, crew tarped up and left. No shingles received until 1-25. 26th crew is back with unacceptable paperwork, no in-house workers. Subcontractor DVS is not a roofing contractor. Find out shingles have not been paid for. Attempted to rectify with *******, who works under ************************** not NW, with no success. Spoke about getting refund, no communication from ******* or NW for weeks, no refund issued. 1/28 receive email from NW stating job complete, and balance $2,000 due. No work has been completed.