ComplaintsforHF Holdings, Inc.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received my credit report last month. I was surprised to discover that there were addresses there that I never resided, accounts that I have no knowledge of and unauthorized inquiries. I am taking a precaution that I may have been a victim of identity theft so I am reporting this. Also I have contacted the creditors to make them know of the breach but they are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this identity theft. I also found this account that I believe not mine:Acct name: ********************** (Original Creditor: 06 FAMILY FIRST LIFE ALLEGIANCE)acct no. ************date opened 06/29/2022 balance $20,756.00 I am not liable for this debt and I do not have a contract with:Company: HF HOLDINGS Address: ***************************************************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at *********************************************************************** and email at [email protected] need a response from the company.

  Business response

  04/09/2024

  Attached are the supporting documents evidencing the debt owed by ************** to the current and original creditor Family First Life - Allgegiance. ************** has refused to communicate with our office and has not contacted us at any time. He may do so by calling ************. 

• Initial Complaint

  03/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with HF HOLDINGS. I do not have a contract with HF HOLDINGS. they did not provide me with the original contract as I requested.

  Business response

  04/01/2024

  Attached is a copy of the money judgment awarded to our client, ***************************. To resolve the debt you owe, contact our office at ************. 

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I do not know what this company is or who they are they call and email me to harass me and have never sent any paperwork to be traced to whoever is committing these illegal acts of harassment.Where we are in the world today these people ae scary and freighting. I answered the phone a few times and they were very pushy and i felt threatened. They could be coming to my house with violence for all i know. Please get them to stop and find out who they are so they can be criminally prosecuted and held accountable.

  Business response

  03/18/2024

  We have spoken with ******************* on numerous occassions regarding a $7,050.80 debt owed to our client, JKS ***************. Attached is a message between the parties whereby the debtor acknowledges the debt, refused to pay and our client subsequently provides him with our contact information. Per JKS Carpet cleaning, ************** has effectively committed insurance fraud as he allegedly received an insurance check to pay for JKS *************** services, but instead he kept the funds for himself and now refuses to pay it back. We have asked ************** several times for his attorney's contact info, but he has refused to provide that. ************** has unjustly enriched himself via payment from his insurance carrier, which was earmarked to pay our client whom is currently evalutating its legal remedies to enforce their rights and pursue ************** for the debt he owes. 

  Customer response

  03/18/2024

   
  Complaint: 21420464
  
  I am rejecting this response because:
  It is false information . Total lies they need to be prosecuted to the fullest extent of the law.please help me this company needs to be brought to justice. 
  Sincerely,
  
  *******************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice that I have a collection from HF HOLDINGS on my credit report. It says it was opened on 10/16/2019 for $1,400 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  Business response

  01/17/2024

  ******* - please review your credit report. HF Holdings  is a debt collector hired by Dr. ***********************************, MD PA regarding a debt owed to his office for services rendered in the amount of $1,400. You're welcome to contact our office at ************ and reference your file number: *****.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Family First Life, I do not have a contract with HF Holdings **** they did not provide me with the original contract as I requested

  Business response

  01/17/2024

  This is not an actual complaint and there has been zero wrong-doing. ****'s debt is owed to our client when they worked as a life insurance agent with FFL-Solidity and was direct to them with the insurance ******************************. **** was advanced commissions by ******* ***************** for a client's policy. The client cancelled the policy. **** received a chargeback and never paid the insurance company back the advanced commissions. The commissions you received and failed to pay back amount to $994.59. You have been unresponsive to the creditor as well as communications from this office. If you cannot pay the entire debt at once, you may call our office at ************ to discuss payment options. 

• Initial Complaint

  12/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business fails to document anything sent to them in regards to a debt they are trying to collect for. My identity was stolen and they will not delete this debt from my credit report even with proper documentation such as police reports being sent to them. I filed with all the credit bureaus and put fraud alerts out. The information they are convinced is legitimate is not. They need to follow the law and not just do what they think is right or wrong. They need to be held accountable when using someone's information when they shouldn't have it. These people were given no permission to use my identity and it feels very illegal being that they are involved in the fraudulent use of my private information that was stolen. They are threatening my financial stability and credit profile. Nobody should deal with this when it comes to identity theft. It's very discouraging that information can be confiscated so easily and ruin someone's life who doesn't deserve it because they didn't do anything.

  Business response

  01/03/2024

  Hi ******* - a copy of the court ordered money judgment against you was provided to you in November 2023. You have not sent this office any documentation regarding alleged identity theft, but we welcome the opportunity to review those items. The creditor, our client to whom you owe the money to, advised us that you have spoken with them and discussed paying off the judgment in the coming months. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with 01 FAMILY FIRST LIFE GLADIATORS, I do not have a contract with HF HOLDINGS, they did not provide me with the original contract as I requested.

  Business response

  07/18/2023

  This debt was validated via certified mail to Jalisa's requested mailing address in February 2023. They have failed to communicate with our office and have provided nothing indicating they are not responsible for the debt. 

  Customer response

  08/03/2023

  
  Complaint* ********
  
  I am rejecting this response because I do not have a contract with HF HOLDINGS. The document you just supplied does not include any information regarding who you are stating is the original creditor nor does it include any information regarding HF HOLDINGS. The information on that document you just provided is invalid. The signature on that document is invalid, prove that signature belongs to me. Anyone could have signed that and this "contract" could be phoney. This "contract" doesn't even show why a "contract" was needed, what's the reason of the "contract"? What services and or products were received as a result of the "contract"? It's literally titled "Contract Information and Signature Form" seems invalid to me. Show me a contract that proves you have first hand knowledge regarding the alleged debt that you are stating I owe YOU. Show me a contract that bears my signature that shows a contractual relationship between me and HF HOLDINGS. I am demanding the original documentation showing the original balance of the alleged debt, I am demanding documentation that proves loss and or ownership of the alleged debt. Should HF HOLDINGS not be able to provide me with what I am requesting. I then demand for removal of said account Immediately.
  
  Sincerely,
  
  ****** ***********

  Business response

  08/03/2023

  As previously advised, HF Holdings is a debt collector hired by Family First Life - Gladiators to collect the debt you owe. Given your refusal to satsify the debt, it has been reported to the credit bureaus. We will happily have the derogatory mark deleted from your credit once the debt is satsified. You may call our office at 877-680-6064. Please note, the BBB can in no way resolve the debt for you. This is not the proper channel in which to communicate with our office and this is not a complaint at all. This office has acted in accordance with the law. The debt is due and owing and has been validated prior to the lodging of this frivolous "complaint". 

• Initial Complaint

  06/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ********* ********** **** I don't have a contract with HF Holdings, they did not provide me with the original contract as I requested.

  Business response

  06/21/2023

  HF Holdings is a 3rd party debt collection agency retained by ********* * *********** *** re: a debt owed by ****** ******* in the amount of $4,800.00. HF Holdings has not purchased this debt and are working on behalf of the current and original creditor. Attached is the Contract signed by ****** ******* which validates the debt he owes. ****** ******* has never communicated with this office and has been unresponsive to all demands for payment. This "complaint" is simply an effort by ****** to skirt his contractual obligations. If he cannot pay the entire debt at once he may return our call at 877-680-6064. 

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve been with HF for 2 years. Collections was great. Legal, horrible. I paid the $2800 fee to sue. Jamie was to assigned my case and was rude apathetic didn’t share the details of the case correctly with the lawyer or forward all my paperwork. The lawyer and I had spoken and we realized we were missing documents so he asked me to send everything myself. For 2 weeks I emailed the lawyer and heard nothing. I called HF and Jamie’s reply was I’ll give you a new lawyer. I told her no thank you I’d had this lawyer assigned to my case for weeks now and he has the papers and details so I wanted to keep him. She would see what she could do. 2 days later no follow up from HF or the lawyer I called HF back. I spoke to Jason in FL. Jamie left notes and if they weren’t correct to let him know. He read that I was irate and no matter how many times I told him that wasn’t correct he continued to speak over me or misunderstand. Emailed lawyer, nothing for almost 2 weeks, called HF, nothing for 2 days. That’s it. He said how is it 2 weeks but you just called 2 days ago?! He told me it wasn’t ok and he too would be upset as it wasn’t professional while he continued to talk over me misunderstand and speak down to me about myself. He then told me I need to take some responsibility for what Jamie wrote to which I then hung up. For what? I’m the client being ignored for weeks and verbally abused on the phone. I was given a new lawyer and David C at HF. Via email I have stated 4-5 times that I will not speak on the phone with HF after verbal abuse and inaccurate notes so only email going forward then nothing would be abusive or inaccurate. He then left a voicemail asking me to call back. I emailed reminding him email only and he emailed me back “call me back I never got a call back”. They refuse to treat their clients with dignity and respect they use this as a way to draw out the case make zero progress over months take your money treat you like trash and never work your case.

  Business response

  05/09/2023

  Ms* ****** submitted a claim to our office just over One (1) year ago in February 2022 and tasked our office with redcuing her divorce decree to a money judgment for subsquent execution. Alimony/divorce matters are likely some of the most frustrating debts for our clients and we sincerely understand the personal nature of them. Our office and the original attorney we contracted have attempted to communicate to the claimant many, many times the required documentation needed, but for an unkown reason she disagrees with the attorney's legal opinion. David C**** in our office has called her repeatedly to clear any confusion on Ms. *******'s part, but she unfortunately refuses to return his calls and has stated several times we will "NEVER" receive a return call. I have attached the e-mail communications with Ms. ******* proving this position. Ms. ******* refuses to speak with our office. She was never "verbally abused" and never spoke to a "Jason". This is completely fabricated. Despite this, our office remains hopeful the claimant will allow us to help her continue with her case. 

• Initial Complaint

  02/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Something came up on my credit report that alerted me. I have never heard of this company or the date the service that was on it. I contacted the creditor and they gave me the number to HF Holdings and said I would have to contact them for information obtaining to this debt. I contacted HF Holdings and asked for debt validation and was told they don’t not have to give me that information. They claimed they emailed and mailed me letter which I never received either. Have never even received a phone call. The lady was very rude and said she did not have to send or verify anything that I owe this debt. She started raising her voice and being confrontational.

  Business response

  02/01/2023

  Ms. ******: when you called our office yesterday, we offered to send you all supporting documentation provided to us by ****** *******. For convenience, we have attached said documents to this response. These items include the contract you signed on May 6, 2019, pictures of the unit you rented from our client as well as a copy of the collection notice our client sent you previously which you failed to respond to. In fact, you admitted on the call yesterday that our client "only sent you one letter". Due to your refusal to resolve the claim, it was submitted to our office for collections. It would be our sincere pleasure to help you resolve the claim and then have the derogatory mark deleted from your credit file. You may reach David at ************ or via email at ***********************. We look forward to hearing from you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩