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Business Profile

Clothing

Rock 'em Apparel Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 79 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered socks on 11/28. Company charged me immediately. They are not custom. Reached out ****. Have not heard anything. Wheres my order? This email is to confirm your order on 11/28/2023. Your order number is ******.

    Business Response

    Date: 12/04/2023

    Hi there, 

    We looked into your inquiry and it looks like both emails were responded to with a time window the order should be complete in. Our socks are all made to order, so it usually takes 5-7 business days to produce and ship out orders. We apologize for the delay and appreciate your patience at this time. Thank you!

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 7 socks on October 5, 2023. On October 9, 2023 at approximately 9:59am EST, a shipping label was created but USPS says it has not been picked up yet. I contact the business and was told it was in transit. No other explanation. I spend close to $120 on socks that I needed for my wedding on Saturday October 21, 2023.

    Business Response

    Date: 10/20/2023

    Hi there,

    We are very sorry for the inconvenience. After contacting our mail partner, it looks like your order was lost in the beginning steps of the USPS system. We have resent your order this morning with expedited shipping. We are very sorry for the delay and appreciate your understanding. 

    Customer Answer

    Date: 10/24/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sep 9, 2023, I ordered some clothing through Rock 'Em Socks. As of 9/21/23 the order is unfulfilled and there is no way to contact them on the status. I noticed there are many similar complaints about them on your page. Order # ******. They charged me and there is no indication when, if ever, I will receive the order. I believe they are deceptive and potentially a shell of a business used to scam people out of hard-earned money, I would like my product or a refund. I'd appreciate help resolving the situation and I believe people need to know they are not fulfilling their promise. If the situation changes, I'd be happy to apologize but again, there are too many complaints that all appear to be unresolved and I felt I needed to speak up.

    Business Response

    Date: 09/27/2023

    Hi there, 

    We apologize for the lack of communication. You should have received an email when your order was shipped out - your order is currently in transit. Here is the tracking number for your convenience: **********************

    In the future, please feel free to see our website "Contact Us" page to send us an email and inquire about your order. We will be happy to help. Thank you!

    Customer Answer

    Date: 10/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I think situations like this could be avoided if the company were to change the word unfulfilled to pending in the order and provide a way to contact them on the status. I did receive the product and I am happy with it.



    Sincerely,



    ***** ********

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks and boxer briefs on 8/22, my order status shows unfulfilled no tracking info has been provided.

    Business Response

    Date: 08/31/2023

    Your order is finishing up through the production process and is set to ship soon! As a customization business, we make and ship all of our products in-house as orders come in. It’s part of what makes us unique, knowing that each product is made specially for the recipient.

    The moment we have your tracking number you will receive an email with the information. We apologize for the delay and truly appreciate your business!

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one pair of socks on May 2nd. This company didn't wait to take my hard earned money on May 3rd, but have yet to deliver my merchandise. This place is a complete fraud. I pray for the demise of your so called "company". You people have messed with the wrong one.

    Business Response

    Date: 05/22/2023

    Hi there, 

    We apologize for the delay in your order. It looks like your order was flagged and needs additional edits, but there was a typo in your email, so our attempts at contacting you have not been received. We have responded to your email in our customer service portal. As soon as the correct email is received, we can move your order along. Thank you for reaching out. 

  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered socks 12/14/22. No delivery. Tracking stopped Jan 3, 2023. They say they sent another pair. Tracking started 1/6- still no socks.

    Business Response

    Date: 01/20/2023

    It appears your order was lost by USPS after leaving our facility - We have sent along your order to our production team to resend with expedited shipping. Here's the tracking number for your convenience: **********************  We apologize for the delay, and will get your order to you as soon as possible. Thank you!

    Customer Answer

    Date: 01/24/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks from Rock'Em socks on 12/8/22. Order number ******* I ordered one pair of socks. $21.99
    I have heard nothing from them since then. Tracking order ********************** It says nothing has happened, not picked up for shipping.

    The phone number listed just keeps ringing. I would like the socks or a full refund. Please help.

    Business Response

    Date: 01/20/2023

    USPS confirmed that your replacement shipment was delivered on January 9th at 5:27pm. Tracking number: **********************

    Customer Answer

    Date: 01/24/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **********

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a order on 12/23 got a confirmation number and thats it! I tried emailing them the customer service is awful and I fear I'm never gona receive this order by the way customer service just gives you a run around!

    Business Response

    Date: 01/20/2023

    **** confirmed your order was delivered on January 10th at 8:45am. Tracking number: 9400111206213250520219

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A order was placed for four pairs on 12/5. Three of the four pairs were for a timely event (College Football Playoffs) and as gifts. It said all orders placed by 12/9 would be received before Christmas. A shipping label was sent on 12/9 and then all movement stopped and has since stopped. The same shipping number was being sent and no other email requests are being responded to. I also tried to reach out with direct message on Instagram and commenting on posts but they were deleted by the company.

    Business Response

    Date: 01/20/2023

    USPS confirmed your order was delivered on December 31st at 2:52pm. Tracking number: 9400111206213732426534

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered socks from this establishment on 12.10.22. I was aware socks may not come before Christmas which is fine. However on 12.14.22 I was sent information that a label had been created. It was right around the time frame they said the socks would be shipped out... so they got their money from me because they created a label, but my one pair of socks has been in limbo since then. They don't always respond to emails, they are crude, misleading, and will not provide a straightforward response except the label was created and it is in the usps hands. My usps account as of tonight 12.26.22 still says awaiting item. All it says is a label was created...which could have very well been done in-house using a business postal machine. I would like answers as to where my socks are. This is the worse online experience I have had. I would like my money reversed to my account immediately. Also they do not provide a phone number so I am at their mercy.. Thank you BBB

    Business Response

    Date: 01/20/2023

    USPS confirmed your order was delivered on January 3rd at 1:55pm. Tracking number: **********************

Rock 'em Apparel Co. is NOT a BBB Accredited Business.

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