We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

Wireless Match

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my account is ********************** I am a user of your platform and I am hereby contacting you due to a problem I encountered during the registration process. My account was frozen shortly after verifying my cell phone number. I am sure that my behavior is in full compliance with the platform's regulations and would like to receive a reasonable explanation and solution.When I registered, I made sure that all the personal information I filled in (including my age, occupation and marital status) was true and accurate, without any false content. The photos uploaded are also all true and compliant photos of myself and do not contain any content that violates the rules or laws and regulations of the platform.Regarding security and compliance, the cell phone number I use is a long-term commonly used number, I have not carried out any irregular operation, and there is no suspicious behavior such as frequent change of login device or abnormal login in a different place, and the account is not associated with any fraudulent account. I suspect that the system may have misjudged and marked my normal registration behavior as abnormal. In addition, there are no special regulations in my region that conflict with the *********** the same time, I understand that the platform may occasionally experience technical glitches. If this freeze is due to a server malfunction or software bug, I hope that your team can verify this as soon as possible.I value my experience on the Match platform and am willing to cooperate fully in providing any information necessary to prove the validity of my account. I would appreciate it if you could review my complaint and unfreeze my account as soon as possible so that I can use the platform as normal.Thank you for taking the time to address my issue and I look forward to hearing from you!

Wireless Match is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.