Complaints

This profile includes complaints for GolfNow, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GolfNow, LLC

  7580 Golf Channel Dr Orlando, FL 32819-8947

  
• 

  GolfNow, LLC

  8201 Spinnaker Bay Dr STE B2 Windsor, CO 80528-7534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GolfNow has a GolfPass $99 annual membership which gives a member 12 monthly $10 "anytime tee time credits." **************** stated that it only applies to limited "Hot Deals" tee times. This is not what is stated on their website and there is no clarification of this limitation on their website and I believe this is fraudulent advertising. This was not the case when I first purchased the membership in 2022. When I realized this misleading information, I requested a pro-rated refund since I renewed on November 21, 2023. **************** refused. I believe that this business is misleading its customers by advertising that they receive anytime tee time credits when in reality it's for the limited times that a customer can get the few "Hot Deals" tee times.

  Business Response

  Date: 01/04/2024

  Thank you for bringing case #******** to our attention.

   

  Firstly, our Anytime Credits are promotional codes that do not possess day/time restrictions. However all promotional codes are only applicable to Hot Deals as they belong to GolfNow. We do not have the ability to discount reservations belonging to a course. The consumer need only select a deal time and the codes are applicable and stackable.

   

  The GolfPass is only refundable if the refund request is made within 30 days of purchase and no benefits have been utilized. The consumer request came beyond that 30 day window and prorated refunds are not furnished upon request.

   

  The consumer has had the GolfPass membership for 2 years prior to this and is familiar with the workings of the membership and codes/credits produced by it.

   

  The consumer does not qualify for a refund of their GolfPass+ membership.

   

  Thank you.

  Member Engagement Team

  Golfnow

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 GOLFNOW gift card and cannot load the amount on to my GolfNow mobile account. I check the balance on the card and it shows $50 but the system will it accept it stating card errorwhen I I attempt to redeem. I called GolfNow customer service who instructed me to continue to attempt to redeem the card daily, but she could not help any further. I see similar complaints from over six months ago regarding GolfNow gift cards and this situation has not been resolved. Its embarrassing they continue to sell these cards with no ways of redeeming them.

  Business Response

  Date: 01/05/2024

  Thank you for bringing case #******** to our attention.
  

  For us to better assist with this case, we have sent the consumer an email requesting more information. Once we receive this information, we will be able to investigate this issue.
  

  Regards,
  
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offers to book golf reservations appear to be fraudulent. I have attempted to book many times over several days and multiple courses as offered in the site. Every time I have completed the forms and submitted my payment info, I have received a response the reservation is not available. But upon refreshing the page, the reservation is offered again. So my bank has record of about 10 returned transactions with no explanation as to why. I contacted customer service and ******* also could not solve this puzzle and said he would call back after escalating to management, but he never did call or even email me. I called support one hour later and the new rep refused to acknowledge my prior call, and only asked if I had a new issue. Meanwhile, I have made reservations directly with the golf courses and therefore unable to take advantage of the GOLFPASS perks I was promised. This is an extremely deceptive business model built on poorly designed software. They are sending me multiple surveys today to evaluate their customer services reps, presumably to cover up for poor management of the product itself (not the first time Ive had a bad experience with this business)

  Business Response

  Date: 12/21/2023

  Thank you for bringing case #******** to our attention.
  
  We ask that the consumer provide us with the affected courses so we may look into what is possibly causing this error. By doing so, we can work to ensure the consumer is able to use the GolfPass benefits they expected. 
  
  Regards,
  
  Member Engagement Team
  GolfNow

  Customer Answer

  Date: 01/03/2024

  That is incorrect information, as I should have expected by now. I sent them the requested list via email in 12/23/23. This company is totally disrespectful towards their paying customers!

  Customer Answer

  Date: 01/09/2024

  That is incorrect information, as I should have expected by now. I sent them the requested list via email in 12/23/23. This company is totally disrespectful towards their paying customers!

  Business Response

  Date: 01/10/2024

  On 12/24, we responded to the golfer stating we have tested booking for the courses the consumer mentioned utilizing their account with success. The test booking was immediately canceled and the consumer was neither charged nor penalized for this.

   

  Additionally, the consumer has stated their preferred recourse from GolfNow to be a refund. However, there are no charges posted to their account. Some financial institutions may authorize holds, or Pending Transactions. This can occur when an attempt to book a reservation requiring a prepayment fails, or results in a Checkout Error. These holds are not done by GolfNow. As we do not possess the funds when a hold appears, we are not able to refund or expedite the process of one either.

   

  Thank you.

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card from this company. I gave it to my father for Christmas. He has tried to use it for months without success. They refuse to allow him to use the gift card or to reissue the funds. We continue he to be told that the issue is being investigated with no resolution.

  Business Response

  Date: 12/05/2023

  Thank you for bringing case #******** to our attention.
  
  Our records indicate the gift card in question has been used and has a **** balance as of 01/01/2023. We have sent the consumer an email detailing the specifics of the transaction history of the gift card.
  
  
  Marquise
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Golf Now Reservation **********
  Golf Pass Membership ***********
  I am a Golf Pass member but I was charged a convenience fee.

  Business Response

  Date: 11/25/2023

  Thank you for bringing case #******** to our attention.
  
  After investigating, the consumer was on a trial GolfPass+ Membership that expired and renewed as a full paid membership on the same day (11/24/2023) as booking for Res* ********** The consumer should not have been charged convenience fees for this tee time. We have successfully refunded $3.49 back to the credit/debit card used for booking. Please allow 3-5 business days for the funds to appear on their account. We will notify the consumer of this refund via email as well.
  
  Regards,
  
  Member Engagement Team
  GolfNow

  Customer Answer

  Date: 12/12/2023

  
  The complaint was satisfactorily resolved. Thank you 

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 18 holes of gold on October 6th and called to cancel the next day. I called back and forth between the pro shop and golf now, until the guy at the pro shop assured me I would be refunded. I contacted golf now about the refund yesterday. And they said they can't find proof of my purchase.

  Business Response

  Date: 11/16/2023

  Thank you for bringing case ********* to our attention.
  
  After investigating, the only reservation, on the account attached to the email provided, is from July 14, 2023. We ask that the consumer provide us with the reservation/confirmation number of the tee time they booked so we may investigate further. It is possible that the tee time in question was booked on an account using a different email than the one provided causing it to not show on this account.
  
  Regards,
  
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:10/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been a member of GN’s VIP+ membership for over three years. I use it weekly and have been mostly satisfied with it. However, sometime in April they transitioned to a new points program and in doing so, offered via e-mail a $60 credit that would be automatically added to my account. It never showed up. In addition, I was not credited for 5 rounds of points to my account and was not given a full slate of “worry-free credits”. Previously, I was given 24 WFC’s but was only given 10. I have called them at least ten times over the past few months and was told my case was being put into “escalation”. I’ve never heard back and when I call it’s still in escalation. I’ve been getting a complete runaround. The only number given goes to a call center overseas. There’s no way to talk to somebody at GN. This is incredibly frustrating as I am a big customer and spend at least $300 a week using their service. I just want what I was promised, especially as a “VIP+” member. Zero customer service. Please help!

  Business Response

  Date: 10/22/2023

  Thank you for bringing case #******** to our attention.

   

  In regards to the $60.00 credit the consumer mentioned, the email the consumer received stated they would receive $60.00 in rewards credits, not a direct amount loaded to their profile. These rewards credits were the conversion of the loyalty points the consumer had into usable $10.00 promotional codes. The consumer received six throughout April as our new loyalty program was initializing. They have already used these six codes as well.

   

  In regards to the Worry-Free Credits, this is a benefit extended to all paid GolfPass+ members. As the consumer is a GolfPass+ VIP, they indeed are to get 25 worry-free credits per year and only received 10. We have manually added the additional 15 credits to the account and the consumer should be able to see and use them.

   

  The consumer stated they were missing the points for five rounds. We ask the consumer verify which rounds they have not been credited for via Loyalty Points as their reservations currently look properly rewarded.

   

  Thank you

  Member Engagement Team

  GolfNow

  Business Response

  Date: 11/05/2023

  As stated, GolfNow had automatically generated and distributed the 6 $10.00 codes throughout April of 2023. However we have just issued the consumer 3 $20.00 promotional codes as well that are valid on Hot Deal reservations, Monday-Thursday, 12pm and later. They have received an email stating this and the usage of the codes.

   

  In regards to the points, we have issued the golfer 10,000 points. There is no set dollar value on points. This applies for spending and earning. As there is no direct correlation in the amount, our team has determined that this is a fair amount for the replacement. The consumer should see this value on 24-48 hours.

   

  Thank you,

   

  Member Engagement Team

  GolfNow

  Customer Answer

  Date: 11/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company in the past with no problem with cancelation and refunds provide. I understand the cancelation is my fault but life happens and I understand that they take a $10 dollar for for the business to go out of their way to setup and cancel reservation when needed. My problem is I cancelled with plenty of time ( a week ahead when it only needs a 24 hour cancelation)and they refuse to give me the cash refund I requested when I paid in cash. They gave me what would be considered a store credit. I would understand if I used a gift card or something similar but this came out of my debit account and I’m not sure how they possibly get away with this. Like I stated early in the past no problem, and now this crap. Pictures below show cancelation well before the date of 9/23 with the store credit which I don’t want, I want the cash I gave originally refunded back to my debit card.

  Business Response

  Date: 09/25/2023

  Thank you for bringing Case #******** to
  our attention.
  
  We have reviewed the consumer’s claims and understand their
  frustrations.
  
  All consumers are informed of our
  Hot Deal cancellation and refund policy prior to reserving their tee times.
  However, as a one-time courtesy for the consumer’s first cancellation, a refund
  was processed. The consumer was advised it would take 2-5 business days on
  September 23, 2023. As this time has yet to pass, we ask for the consumer’s
  patience in awaiting their refund.
   
  
  Thank you
  Member Engagement Team
  GolfNow

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gold reservation online through Golf Now. More than a week prior to the tee time, I cancelled it, and immediately rebooked the proper tee time for the next day. During the rebooking process, I assumed my credit from the cancellation was applied to my new tee time. When I got to the course, expecting to pay the difference, I had to pay in full. I then called Golf Now to get my refund. I got a variety of reasons why they would not refund me, but the only one that I understood was them saying that because I rebooked a new tee time, there was a reservation charge taken from my credit. And because my remaining credit did not match the original charge (a difference of around $5) they cannot refund. I offered them to send me a check but they refused. The other excuse was that my credits were not applied to my rebooking because of a hot deal of sorts. I dispute that because there website is so intuitive when you have a credit, or not allowed to use your credit, they have it set up in a way to their advantage to keep your funds unless it can be used per their strict requirements. At the end of the day, they had my money and did not let me use it. Then, they refuse to refund my money for services I did not get. All I want is my money back that is currently sitting as a credit in my account.

  Business Response

  Date: 09/20/2023

  Thank you for bringing case ********* to our attention.

   

  The booking the consumer canceled is a Hot Deal reservation. Hot Deals are specialty times that are owned by GolfNow. They are always fully prepaid and are discounted from the average rack-rate at the respective course. These reservations permit the use of promotional codes and account credits. We can not apply credits or codes to course times as those rounds and their fees do not belong to GolfNow.

   

  Account credits are issued in lieu of refunds. A Hot Deal is only refundable if the course was deemed closed for the time of tee. These credits again can only be applied to another Hot Deal reservation and are valid for 6 months after the date of issuance. The only requirement to use an account credit is for a Hot Deal to be selected. The course, date, and time do not impact this. The consumer's account credit is still valid for use and they do not qualify for a cash refund at this time.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the GolfPass program. I had a one year membership that had the auto-renewal feature turned on by default. I turned this feature off immediately after I became a member. However, last week I was charged $50 for another annual subscription. Upon calling customer service, they stated they could not refund my money back because they didn’t have access to do so. Additionally, they said membership was only for watching videos…for a company to charge $50/year to watch videos only is ludicrous. I am asking for my $50 to be refunded because this company misleads its customers.

  Business Response

  Date: 09/11/2023

  Thank you for bringing case #******** to our attention.
  
  We apologize for any frustration caused by this. As the consumer’s
  renewal was processed less than 30 days ago, we have cancelled the membership
  and refunded the consumer back in full to the card on file. They should see these
  funds between 3-7 business days.
  
  Thank You,
  Member
  Engagement Team
  GolfNow

  Customer Answer

  Date: 09/12/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********