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Business Profile

Building and Construction

JK & R Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister ***** and I entered in contract with JK&R Construction *** ********************. Orlando FL ***** on or about May 08, 2025. We changed our minds from financing option to making payments ourselves on May *******. Once that was done with Mr. ***** ******* (area mgr); arrangements for deposit of $13,800 initially and $32,200 at completion. There was no correspondence/communication from them until June 16 to say windows will be dropped off next day. Even then we were never given an estimate/time when job would be completed. I left on scheduled appointment June 18. When installation was complete on June 19 **** called 4.32 pm balance was due. Told her not home but would make payment next day. She had to not get the President. Repeated what I told ****. He said the sooner we paid sooner lien will be lifted. I was shocked and asked why. He said statute 713 let him with any amount over $25,000. The balance was paid June 20 after 11 am. By 5 pm June 20 the account was debited. I have been asking for the lien to be lifted but offered platitudes. Asked **** , **** **** Oper, the Prez unsure of name, ******* and nothing was done. They say 7-10 days since June. The men lied. Research showed we must be notified of lien; and no notice to date. Last email 7/23 and no response. Home in disarray because of poor work and failed overdue inspection 7/14. Did nothing to make repairs until we sent strong email 7/23. We were violated and need letter verifying lien is lifted and reason it was placed in the first place. That statute is an option, but states if property is abandoned or repeated refusal to pay debt can put a lien. We also want others to be wary of JK &R. By agreement they determined the amount, we complied. Between May 13 and June 16 with $13,800 clutched in their hands they still put a lien on our home. We believe the speed with which they cashed ch #*** should be reciprocated in lifting the lien. Just for information JK&R is a DBA for ****** P. ******.

    Customer Answer

    Date: 08/20/2025

    The complaint made against JK & R CONSTRUCTION *** has been resolved amicably. I had conversation two of the company's Vice Presidents ***** and **** who assured me there's no lien on my home (*******************). In addition they sent a letter stating there is no lien. They stated that such action is a last resort anyway. They apologized for not being sensitive when we asked about the lien and merely said everything is good didn't ease our minds and me in particular because it exacerbated my asthma. So with the letter and assurances plus completion of the windows we see positive relationship moving forward. Both men assured us they have our best interest at heart. Whoever told me that day about the lien on our home remains accountable for unnecessary stress. However we are happy it has been resolved amicably.

    Business Response

    Date: 08/20/2025

    There was an error no lien was placed on this property a notice of commencement was signed and recorded due to Fl Law stating any amount over ***** must have a recorded noc on file. the customer job has been completed and final inspection has been passed the permit is closed. cutomer reached out to BBB 2 times to remove complaint and mariel with the BBB informed her that she could not remove the complaint multiple times. this is issue has been resovled. customer is very satified and happy with the work performed by JK & R Construction ****

    Customer Answer

    Date: 08/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a window installation. They did the windows but haven't sent the inspector or replaced the bad screens and painted the exterior window. We have made contact with them repeatedly and nothing has been done. It's been many months now and still nothing. When we call now it's an automated system and can only leave a message. We would like this problem fixed and taken care off. Thank you for your assistance.

    Business Response

    Date: 06/06/2025

    Someone in the office has spoken with Mr ****** we have his inspection set and punch out work will be completed after.

    Customer Answer

    Date: 06/11/2025

    When the job is completed then we will close this complaint. 

    Customer Answer

    Date: 06/11/2025

    The inspector never showed up again today. Is there anything else we can do to move this along? They're not doing anything they say they're going to do.

    Customer Answer

    Date: 06/12/2025

     
    Complaint: 23433723

    I am rejecting this response because:   Date Sent: 6/11/2025 4:54:18 PM
    The inspector never showed up again today. Is there anything else we can do to move this along? They're not doing anything they say they're going to do.

    Sincerely,

    ******* ******

    Customer Answer

    Date: 06/18/2025

    The inspector showed up. But the installation company never brought the permit or paperwork for him to do the inspection.  What can we do to hold them accountable? 

    Business Response

    Date: 07/22/2025

    Spoke with customer and had our guys come out to fix the problems for the inspection, customer was satisfied with the work. We have an inspection scheduled for Wednesday July 30th 2025 where the permit will be complete and finaled out 

    Customer Answer

    Date: 07/22/2025

    We are waiting on the final inspection. Yes the people they sent were very respectful and did a great job. 

    Customer Answer

    Date: 07/23/2025

     
    Complaint: 23433723

    Date Sent: 7/22/2025 3:50:14 PM
    We are waiting on the final inspection. Yes the people they sent were very respectful and did a great job. 


    Sincerely,

    ******* ******

    Business Response

    Date: 07/23/2025

    inspection is scheduled for next wednesday

    Customer Answer

    Date: 07/23/2025

    I'm not sure what they're waiting for. They haven't even notified me when the inspector is coming to complete the inspection. 

    Customer Answer

    Date: 07/23/2025

     
    Complaint: 23433723

    I am rejecting this response because:Date Sent: 7/23/2025 11:58:51 AM
    I'm not sure what they're waiting for. They haven't even notified me when the inspector is coming to complete the inspection. 

    Sincerely,

    ******* ******

    Business Response

    Date: 08/06/2025

    We Spoke with customer and had inspection scheduled for Wednesday July 30th since wednesdays are the only day someone will be home. Customer reached out and rescheuled for Wednesday Aug 6th due to family visiting. Inspection is scheduled and someone will be there today for final inspedtion 

    Customer Answer

    Date: 08/06/2025

    That is correct. I am home waiting on the inspector. 

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18 I entered into a contract with *************** and **********. The contract was for replacement of 4 class 5 windows and soffits. I was told by their Representative at the windows would take 3 to 6 weeks to complete. I was informed that in August, they would be installed first or second week and the soffits would be completed as well. They were not. I made contact by text message asking when the windows and soffits would be installed. On the 13th of August I sent a texted message. On 10/23/24 ***** sent me a number to call I called twice no response. (***** ) On Nov 1st I spoke with ***** ****** it was set up for the 4th to finish the soffits ***** wanted payment immediately after completion on the fourth I said, Id send him a check because I wanted to have it inspected. after some discussion it was determined that after completion, I would give him my credit card to his office person *****. They were a no-show. And I have received no communication from them as to why they didnt show up after we agreed on payment methods. There bye prompting me to file a complaint with the Better Business Bureau.

    Customer Answer

    Date: 11/08/2024

    The contractor has met the contract to my full satisfaction. 
    I hear by rescind my Complaint. 

    ****** *****

    Customer Answer

    Date: 11/11/2024

    Date Sent: 11/8/2024 10:48:03 AM

    The contractor has met the contract to my full satisfaction. 
    I hear by rescind my Complaint. 

    ****** *****

JK & R Construction, Inc. is BBB Accredited.

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