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Business Profile

Braids

In and out Braids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Braids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello to whoever this concerns. Around December of last year, in 2023, I messaged ***** about a course she was offering for braiding. She informed me that the required deposit was $150. I paid the deposit and awaited our appointment date. Closer to our appointment date, she called the day before and informed us that we needed to reschedule because she had recently moved. I said that was okay. After a while, I messaged her saying that I wouldn't be able to attend the class and asked if we could use the deposit as a credit for a hairstyle. She agreed. I scheduled the appointment with her, but she canceled on me just 30 minutes before. I asked her if I could get the money back, and she said she would. However, she hasn't refunded the money yet, despite saying she would. I also scheduled appointments for my partner and my son, but I've been unable to reach her to inquire about rates and the total cost of the hairstyles. She has not responded to any of my messages, and her behavior, including smoking in my face during appointments, is very unprofessional. She also has anger issues. Honestly, all I want is for her to refund my money.

In and out Braids is NOT a BBB Accredited Business.

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